Novi Lakes Health Campus

Pros

• The staff at the facility is described as friendly and attentive, providing great care to the residents.
• Residents have access to a variety of enjoyable activities that keep them engaged.
• The food service receives positive feedback for its quality and variety of choices available.
• Many families appreciate the caring nature of the management and how they support both residents and their families.
• Physical therapy, occupational therapy, and speech therapy services are recognized as effective and beneficial for residents' recovery.
• The facility itself is noted for its beautiful location and attractive environment, contributing to a positive atmosphere for residents.
• Families feel satisfied with the overall care received by their loved ones during their stay at the facility.

Cons

• The service at Novi Lakes Health Campus was poor, with long wait times for assistance when the call button was pressed.
• Staff were often rude and unhelpful, leading to dissatisfaction with the care provided.
• Communication between staff and families was lacking, contributing to frustration regarding patient care.
• Residents experienced neglect, including being left unattended after surgeries and not receiving timely medication.
• Dirty or unkempt conditions were noted as problematic, particularly in relation to personal hygiene.
• The food served was frequently deemed unappetizing, salty, or cold.
• The facility was criticized for inadequate staffing levels and poor management responses to concerns raised by family members.

Review

Novi Lakes Health Campus has garnered a notable mix of reviews, reflecting both commendable efforts and significant concerns from residents and their families. On one hand, many individuals express deep appreciation for the caring nature of the staff and management. Some reviewers highlight that the Executive Director goes above and beyond to ensure not only the well-being of the residents but also that of their families. Testimonials mention how this personal commitment saved lives and provided much-needed support during challenging times.

However, this positive portrayal is countered by a considerable number of negative experiences that paint a different picture. Many families report instances of neglect and inadequate care. In several cases, residents have faced long waiting times when calling for assistance, with reports indicating waits of up to 30 minutes or longer before receiving help. For those in need of urgent attention—such as after surgery or during medication times—this delay can be not only frustrating but potentially dangerous. One reviewer recounted an alarming instance where their mother was left unattended shortly after hip surgery, raising serious questions about staff responsiveness post-procedure.

The quality of food service has also been a common point of contention among residents. While some find the food acceptable, others describe it as unappetizing, excessively salty, or served cold—a factor that contributes significantly to overall satisfaction levels in such facilities. The dining experience can greatly affect how residents feel about their stay; thus, while some praise it as decent compared to other centers, many suggest there’s room for improvement in meal preparation and presentation.

Activities at Novi Lakes Health Campus appear to be another area where experiences vary widely. Some reviews note that engaging activities are available for residents; however, there are complaints regarding participation logistics when it comes to getting residents involved due to insufficient staff support during activities and mealtimes—especially in circumstances where they might require assistance moving from one place to another within the facility.

Staffing levels have emerged as a recurring theme throughout these reviews. Multiple family members express concern about perceived understaffing leading to neglectful care practices. Although some acknowledge that staff members display friendliness and genuine concern towards residents, others have reported rude behaviors or an apparent lack of urgency in addressing patients' needs—further adding complexity to assessing the overall quality of care delivered at Novi Lakes.

On a brighter note, many satisfied reviewers share heartfelt gratitude towards particular staff members who stood out positively amidst criticisms directed towards systemic issues within the facility. There are inhabitants who sing praises about therapy departments' effectiveness—indicating good progress in physical rehabilitation—and recognize friendly office workers who assist with logistical needs seamlessly despite challenges posed by turnover rates among staff in certain departments.

In conclusion, while Novi Lakes Health Campus boasts a beautiful environment filled with caring employees dedicated to improving resident lives through various programs and services offered, there remains substantial room for growth regarding staffing adequacy and ensuring consistent patient care standards across all areas within the facility. Feedback from both sides serves as vital information for prospective families considering placement options for loved ones needing rehabilitation or long-term assistance; ultimately highlighting crucial elements necessary for an enriching eldercare experience.

This part of Novi, Michigan offers a convenient and diverse range of amenities suitable for senior living. With a variety of restaurants nearby, including The Cheesecake Factory, McDonald's, and Chick-Fil-A, seniors can enjoy a mix of dining options. In addition, there are several cafes like Starbucks and Panera Bread for socializing or enjoying a cup of coffee. For medical needs, there are reputable physicians and pharmacies within close proximity, as well as hospitals such as Providence Park Hospital and Henry Ford West Bloomfield Hospital for specialized care. The area also provides opportunities for leisurely activities with parks like Liberty Park Playground and Rotary Park nearby. Overall, this part of Novi is well-equipped to support the needs and lifestyle of seniors looking for a comfortable and safe community to reside in.

Restaurants

• The Cheesecake Factory (0.4 miles)
• McDonald's (0.5 miles)
• Sedona Taphouse (0.6 miles)
• Chick-Fil-A (0.8 miles)
• One World Market (1.2 miles)
• Kerby's Koney Island (2.1 miles)
• McDonald's (3 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1 miles)
• Panera Bread (1.3 miles)
• Starbucks (2.8 miles)
• Tim Hortons (4.2 miles)
• Panera Bread (4.3 miles)
• Starbucks (7.7 miles)

Physicians

• Meadowbrook Medical Center (1 miles)
• Novi Orthopedic Center (3.3 miles)
• Lakes Urgent Care (4.5 miles)
• Medical Clinic of Northville (4.6 miles)
• Michigan Institute For Neurological Disorders (5.2 miles)
• Beaumont Midwest Internal Medicine Associates (5.7 miles)
• Beaumont Medical Center - West Bloomfield (5.8 miles)

Pharmacies

• Walmart Pharmacy (1 miles)
• Rite Aid (1.1 miles)
• Henry Ford Pharmacy - Columbus (1.2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)

Theaters

• Emagine Novi (1.3 miles)
• Phoenix Theatres Laurel Park Place (5.9 miles)
• Riviera Cinema (6.5 miles)

Places of Worship

• Brightmoor Christian Church (1.3 miles)
• Church of the Holy Family (1.7 miles)
• Ward Church (5.7 miles)
• Bible Believers Church (6.1 miles)

Parks

• Liberty Park Playground (1.4 miles)
• Rotary Park (3.3 miles)
• Woodland Hills Nature Park (3.8 miles)
• Karner Farm (4.4 miles)
• Island Lake (4.7 miles)
• Clara Miller Park (4.9 miles)
• Wixom Wetlands (5 miles)

Hospitals

• Providence Park Hospital (3.1 miles)
• Henry Ford West Bloomfield Hospital (4 miles)
• Huron Valley-Sinai Hospital (7.1 miles)
• Trinity Health Wound Care - Livonia Hospital (7.5 miles)
• Botsford Hospital (7.7 miles)