Waltonwood Twelve Oaks

Pros

• The staff at Waltonwood Twelve Oaks are consistently described as friendly, caring, and responsive to the needs of the residents.
• Residents appreciate the array of activities and entertainment provided by the Life Enrichment Manager, which helps keep them engaged and active.
• Many families feel reassured knowing their loved ones are happy and well-cared for in a nurturing environment.
• The community maintains a clean and welcoming atmosphere, with good communication from management and staff.
• Several reviews highlight positive experiences with individual staff members who go above and beyond to provide exceptional care, creating strong connections with residents.
• Families express gratitude for the support their loved ones received during challenging times, especially during the COVID-19 pandemic.
• Residents enjoy the delicious food offered at Waltonwood Twelve Oaks, contributing to their overall satisfaction with living there.
• Many families recognize that despite some areas needing improvement, the kindness of the staff makes a significant positive impact on residents' lives.

Cons

• Staff have been encouraging unnecessary hospital visits for residents, causing concern for families.
• A phone charger went missing, suggesting possible theft within the facility.
• Construction in the independent living section created confusion during tours and limited visibility of the facility's offerings.
• Response times to maintenance requests are slow and require multiple submissions to get addressed.
• High staff turnover has been a recurrent issue, attributed to lower pay compared to other facilities.
• There have been instances of misplaced belongings, like a resident's clothing.
• Ongoing issues remain unresolved despite being reported for several months.
• The community is perceived as somewhat outdated or older in appearance compared to competitors.
• Frustration regarding financial management and delays in receiving refunds upon moving out of the community.
• Families expressed dissatisfaction with overall care quality, feeling that it doesn't meet their expectations or needs for their loved ones.

Review

Waltonwood Twelve Oaks has garnered a spectrum of reviews from families and friends of residents, providing a nuanced picture of what the community offers. On one hand, many reviewers express gratitude for the warm and accommodating atmosphere that staff members foster. They describe the caregivers as friendly and responsive, highlighting that they consistently strive to create a welcoming environment for residents. One reviewer, whose mother now lives at Waltonwood after facing challenges related to Alzheimer’s, praised the Life Enrichment Manager, Alecia Greenberg, for her outstanding care and dedication. Alecia's efforts to engage residents through various activities while maintaining communication with families have been particularly noted as beneficial during the pandemic.

The supportive community spirit at Waltonwood shines through in numerous testimonials. Residents feel welcomed not only by the staff but also by fellow residents who help make newcomers feel at home. One family shared about how their loved one quickly formed friendships within days of moving in—a sentiment echoed across several reviews. The variety of activities on offer is another draw for families considering this facility; it provides both entertainment and engagement that keeps residents active and mentally stimulated. Reviewers note that while some amenities are average—such as apartment sizes—the genuine care demonstrated by personnel often overshadows such concerns.

However, alongside these positive experiences lie significant concerns regarding operational effectiveness and management stability at Waltonwood Twelve Oaks. Some reviewers reported troubling incidents such as missing personal items or unresolved maintenance issues stemming from extended response times regarding requests—that ultimately affect residents' living conditions. Additionally, comments about high employee turnover resonate throughout certain reviews, with claims that staff frequently leaves due to better-paying opportunities elsewhere. This has raised alarms among families about consistency in care quality—a crucial element when it comes to long-term placements for loved ones.

Issues with management continuity were spotlighted further when reviewers discussed their in-person tours conducted during construction phases of the independent section—leading them to question whether the facility was ready to host potential new residents. Likewise, critiques concerning inadequate handling of necessary practicalities like pro-rated refunds raise red flags about administrative practices within Waltonwood. Families expressed frustrations over delayed communications regarding financial matters like meal refunds or portal access problems that prevented them from acquiring essential information efficiently.

Despite these criticisms, many families continue recommending Waltonwood Twelve Oaks because they believe in the quality of care provided by individual staff members—even if systemic issues exist within management structures or policies. One reviewer chimed in on the importance of ongoing communication between staff and family members during difficult times—especially notable given current pandemic restrictions affecting family visits—and how it makes a world of difference for those navigating a challenging journey with loved ones in assisted living.

In conclusion, while Waltonwood Twelve Oaks is celebrated for its dedicated caregivers who strive hard to provide emotional support and enrichment activities for their residents during difficult transitions in life—there remains an urgent call amongst families for improved oversight in operations and responsiveness to administrative needs. To sustain its reputation as a caring community committed to resident well-being amid growing demands, addressing these operational pitfalls will be essential moving forward.

Located in Novi, Michigan, this area offers a variety of amenities that can cater to the needs of seniors looking for a comfortable and convenient living environment. With several restaurants such as The Cheesecake Factory, McDonald's, and Chick-Fil-A nearby, residents can enjoy a range of dining options. Additionally, there are cafes like Starbucks and Panera Bread within a short distance for those looking to relax or socialize over coffee. For healthcare needs, there are multiple pharmacies and physician offices nearby, as well as hospitals like Providence Park Hospital and Henry Ford West Bloomfield Hospital within a few miles' radius. Seniors can also enjoy recreational activities at parks like Liberty Park Playground and Rotary Park, or catch a movie at Emagine Novi theater. Furthermore, there are places of worship located close by for individuals seeking spiritual fulfillment. Overall, this part of Novi provides a convenient and diverse living experience for seniors.

Restaurants

• The Cheesecake Factory (0.2 miles)
• McDonald's (0.3 miles)
• Sedona Taphouse (0.3 miles)
• Chick-Fil-A (0.6 miles)
• One World Market (1.1 miles)
• Kerby's Koney Island (2.3 miles)
• McDonald's (3.1 miles)

Cafes

• Starbucks (0.6 miles)
• Panera Bread (1.1 miles)
• Starbucks (1.2 miles)
• Starbucks (2.6 miles)
• Panera Bread (4.3 miles)
• Tim Hortons (4.5 miles)
• Starbucks (7.8 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Rite Aid (1.1 miles)
• Henry Ford Pharmacy - Columbus (1.4 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)

Physicians

• Meadowbrook Medical Center (1 miles)
• Novi Orthopedic Center (3.1 miles)
• Medical Clinic of Northville (4.5 miles)
• Lakes Urgent Care (4.6 miles)
• Michigan Institute For Neurological Disorders (5.4 miles)
• Beaumont Midwest Internal Medicine Associates (5.9 miles)
• Asthma & Allergic Disease Center (6 miles)

Theaters

• Emagine Novi (1.1 miles)
• Phoenix Theatres Laurel Park Place (6 miles)
• Riviera Cinema (6.7 miles)

Parks

• Liberty Park Playground (1.2 miles)
• Rotary Park (3.2 miles)
• Woodland Hills Nature Park (4.1 miles)
• Island Lake (4.5 miles)
• Karner Farm (4.5 miles)
• Wixom Wetlands (4.8 miles)
• Clara Miller Park (4.8 miles)

Places of Worship

• Brightmoor Christian Church (1.5 miles)
• Church of the Holy Family (1.7 miles)
• Ward Church (5.7 miles)
• Bible Believers Church (5.9 miles)

Hospitals

• Providence Park Hospital (2.9 miles)
• Henry Ford West Bloomfield Hospital (4.2 miles)
• Huron Valley-Sinai Hospital (7.1 miles)
• Trinity Health Wound Care - Livonia Hospital (7.5 miles)
• Botsford Hospital (7.9 miles)