Roose Brothers Total Living Care Services LLC

Pros

• The facility has a very nice and airy social room, creating a pleasant atmosphere for residents.
• The food prepared at the facility is fresh and very well-made, contributing to a positive dining experience.
• Staff members are observant and friendly, enhancing the care provided to residents.
• Residents seem comfortable and engaged in individual activities like puzzles and coloring, fostering a calm and relaxing environment.
• The facility is clean, with immaculate kitchen and bathroom areas, indicating good maintenance practices.
• Families have noted that hospice staff provide significant assistance, ensuring necessary equipment is available for resident care.
• The caregivers exhibit familiarity with the behaviors of Alzheimer's and dementia, demonstrating their expertise in handling such conditions.

Cons

• The caregivers at the facility provided horrible care, leading to a family wanting to remove their loved one quickly.
• Communication from the staff to the families was poor, with claims that they didn't have time to make necessary phone calls.
• One caregiver advised against bringing hearing aids due to concerns about losing them and the associated trouble.
• Despite a pleasant environment, residents appeared not very active or engaged in stimulating activities.
• The bathrooms were small and challenging for those needing assistance, which raised concerns for potential residents.
• Although the facility seemed clean on the surface, there were issues with dust accumulation and lack of thorough cleaning in less visible areas.
• There was only one caregiver per shift, potentially leading to insufficient attention for all residents' needs during busy times.

Review

The reviews of the care facility paint a complex picture, revealing a mix of experiences and sentiments from families who have entrusted their loved ones to its care. The most notable theme that emerges is an overwhelming concern regarding the quality of caregiving, with some reviewers expressing strong disapproval and others indicating satisfaction with certain aspects of the facility's offerings.

Several individuals expressed deep dissatisfaction with the level of care provided in the facility. One particular account described an alarming experience where a family member had to be removed after just eight weeks due to what was termed "horrible caregivers." This echoed sentiments from another reviewer who highlighted a lack of communication from staff members, stating that requests for updates were often met with excuses about their time constraints. Such critiques suggest that while the facility may present well on the surface, significant issues exist in terms of caregiver engagement and responsiveness to both residents' needs and family inquiries.

In contrast, there were positive impressions about specific aspects of the facility. For instance, one reviewer commented on the cleanliness maintained throughout common areas like kitchens and bathrooms, as well as pleasant aromas within those spaces. They acknowledged that while dust had accumulated in corners and furniture wasn’t frequently moved around during cleaning routines, the overall environment felt welcoming. There was also praise for mealtime preparations; diners enjoyed "wonderful food," adding a vital dimension to daily living at the facility.

Family members also reported varied experiences regarding staffing dynamics. Many pointed out that while individual caregivers appeared friendly and accommodating most times, tensions could arise if families needed to confront or address any concerns directly with them. This illustrates a larger issue: despite friendly interactions during ordinary circumstances, critical conversations seemed fraught with difficulty. Some caregivers even recommended not bringing personal items—like hearing aids—because they might get lost or be perceived as too much trouble.

Another review brought attention to unexpected costs associated with care services, highlighting financial strains as families grappled with their loved ones' increasing needs for assistance. Although one family member voiced surprise over higher-than-expected fees, they noted having received substantial support through hospice services aimed at providing essential equipment for their sister's care. This blended experience underscores how crucial it is to navigate financial considerations alongside emotional well-being when placing a family member in such facilities.

On an encouraging note, some feedback praised elements like atmosphere and activity engagement among residents. Reviewers appreciated spacious bedrooms and airy social rooms conducive to comfort and relaxation—facets integral for creating a nurturing environment for individuals grappling with memory-related conditions such as Alzheimer's or dementia. Some caregivers demonstrated adeptness in managing these complex behaviors which fostered trust among families observing interactions between staff members and residents.

In conclusion, while many elements within this care facility appear commendable—including its cleanliness, delightful meals, attentive observations by staff members—there remain significant concerns particularly related to caregiver responsiveness and effective communication practices between staff and families. As prospective clients assess options for eldercare environments, balancing these diverse insights will be paramount in making informed decisions reflective of both their loved ones’ needs and expectations surrounding quality caregiving.

This part of Novi, Michigan offers a diverse range of amenities that cater to the needs and interests of seniors. With multiple places of worship nearby, including Church of the Holy Family and Brightmoor Christian Church, residents have access to spiritual support and community engagement. The proximity of various pharmacies such as CVS Pharmacy and Walgreens ensures easy access to medication and healthcare services. There are also several reputable physicians' offices in the area, such as Meadowbrook Medical Center and Beaumont Midwest Internal Medicine Associates, providing quality healthcare options for seniors. Additionally, the abundance of parks like Rotary Park and Woodland Hills Nature Park provides opportunities for outdoor recreational activities and relaxation. For dining options, there are popular restaurants like Chick-Fil-A and The Cheesecake Factory nearby. Overall, this part of Novi is a well-rounded community with convenient resources for seniors looking to settle down in a vibrant and engaging neighborhood.

Places of Worship

• Church of the Holy Family (0.9 miles)
• Brightmoor Christian Church (3.2 miles)
• Ward Church (3.6 miles)
• Bible Believers Church (6.7 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.7 miles)
• Walmart Pharmacy (1.9 miles)
• Meijer Pharmacy (2.1 miles)
• Henry Ford Pharmacy - Columbus (2.2 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Meadowbrook Medical Center (1.2 miles)
• Medical Clinic of Northville (3.1 miles)
• Beaumont Midwest Internal Medicine Associates (3.8 miles)
• Asthma & Allergic Disease Center (3.9 miles)
• Novi Orthopedic Center (4.4 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (5 miles)
• Michigan Institute For Neurological Disorders (5 miles)

Restaurants

• One World Market (1.6 miles)
• Taco Bell (1.7 miles)
• Border Cantina (2.2 miles)
• Twin Peaks (2.2 miles)
• Chick-Fil-A (2.3 miles)
• Sedona Taphouse (2.3 miles)
• The Cheesecake Factory (2.3 miles)

Parks

• Rotary Park (1.9 miles)
• Liberty Park Playground (3.2 miles)
• Woodland Hills Nature Park (3.4 miles)
• Flanders Park (3.9 miles)
• Island Lake (5.3 miles)
• ITC Community Sports Park (5.9 miles)
• Karner Farm (5.9 miles)

Cafes

• Panera Bread (2 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.2 miles)
• Starbucks (2.6 miles)
• Tim Hortons (4 miles)
• Starbucks (4.1 miles)
• Starbucks (7.1 miles)

Theaters

• Emagine Novi (2.8 miles)
• Phoenix Theatres Laurel Park Place (3.8 miles)
• Riviera Cinema (5 miles)

Hospitals

• Providence Park Hospital (4.3 miles)
• Henry Ford West Bloomfield Hospital (5.2 miles)
• Trinity Health Wound Care - Livonia Hospital (5.3 miles)
• Botsford Hospital (6.1 miles)