Homestead Home Health Care in Northville, MI

Pros

• The Homestead team is kind, accommodating, and genuinely caring.
• Ashford Court care staff are compassionate, patient, and understanding of dementia's toll on families.
• Marty and Rebecca consistently go the extra mile to keep residents clean, comfortable, and engaged.
• The facilities are well-maintained with a warm atmosphere and secure outdoor spaces.
• Communication is excellent, with families informed of any new conditions or changes.
• The hospice team and Homestead caregivers provide peaceful and dignified end-of-life care.
• Ontonette at Pine Ridge is patient, empathetic, and supportive, helping to maximize independence.
• Gina and Amanda at Maple Heights are professional, polite, and honest in caring for loved ones.
• Maria Bumbat and her team deliver responsive, professional, and compassionate care.
• Homestead caregivers are described as like family, trustworthy, and consistently high-quality.

Cons

• The reviewer described Homestead as "the absolute worst home health care provider," noting that staff often did not show for scheduled services and did not respond to the panic button.
• The reviewer stated they would not recommend Homestead at this time.
• The reviewer claimed Homestead did not train or hire trained aides and did not pay or treat their employees well, implying poor management.
• The reviewer reported billing mistakes, noting they were billed for an additional two months and were awaiting a refund.

Review

This care partner is best suited for families seeking deeply personal, hands-on home-health support that can flex with a loved one's dementia trajectory or hospice needs while allowing the person to stay in a familiar apartment or memory-care setting. Homestead's model combines attentive one-on-one care with proactive oversight by experienced supervisors and a culture of family-centered communication. The arrangement works exceptionally well when there is trust in a coordinated team that can move seamlessly between in-home support and facility-based care, keeping the resident engaged, comfortable, and dignity-preserving across transitions. For families who prize ongoing availability from a stable leadership presence and a care team that remembers daily routines, Habits, preferences, and families' questions, this partner is a pragmatic choice.

Those who may want to consider alternatives are primarily those who require uniformly high staffing ratios with no chance of scheduling gaps, or those with strict budget constraints that demand absolute pricing predictability. A few reviews flag variability by location, and a minority describe billing or scheduling hiccups; while not universal, these are real enough to merit caution. Families that need a guaranteed, 24/7, no-surprise care floor - where every shift is covered by the same unwavering standard - may find other providers or in-house agency services more aligned with that expectation. Similarly, if a specific community's staff turnover or training inconsistencies have shown up repeatedly in a given area, exploring other agencies with a more centralized training or onboarding protocol could be prudent.

The key positives of Homestead offset many of the potential drawbacks through concrete strengths. The staff consistently earns praise for kindness, patience, and genuine engagement with residents - qualities that matter most when memory-care needs intensify. Supervisors and managers are described as highly responsive, coordinating closely with family members and with hospice teams to ensure comfort, pain relief, and dignified transitions. The ability to sustain a resident's daily routine, keep up with hygiene and nutrition, and maintain a warm, safe environment - often with secure outdoor spaces and well-kept facilities - produces a level of trust that is hard to replicate. In practice, these strengths translate to fewer family crises, clearer daily communication, and a sense that the care team truly sees the resident as a person, not a chart.

That said, the cons cited in some reviews should not be dismissed. Occasional reports of limited caregiver availability or inconsistent staffing at certain locations highlight the importance of site-level diligence. Billing disputes or scheduling glitches at a specific community can erode confidence if not promptly resolved. The strongest counterbalance is the demonstrated leadership and hands-on involvement of mentors like Marty, Rebecca, Maria, Helena, Ontonette, Tiffany, and others who routinely step in to address changing needs, rework care plans, and reassure families. When these elements align, the result is a cohesive care ecosystem where aides, nurses, and supervisors work as a single unit supporting the resident's quality of life, even as needs evolve.

Practical steps help families maximize the advantages of Homestead while guarding against rough edges. Begin by meeting the supervising managers and asking for a written care plan that explicitly links daily activities, medical tasks, and dementia-safe protocols to the resident's preferences. Request introductions to the primary caregiving team and ask how often the team rotates and how staffing is adjusted as conditions change. Probe billing policies, document transfer of information between facility staff and the home-health team, and confirm a clear on-call process for nights and weekends. Consider arranging a short trial period or a staged transition to observe how the team communicates, responds to concerns, and maintains consistency in the resident's routine.

Overall, this partner stands out for families seeking reliable, compassionate, and highly engaged home-health support that can ride the waves of aging and chronic illness within a familiar setting. The strongest value arises from the staff's humanity and the leadership's commitment to family partnership, especially in dementia care, end-of-life comfort, and day-to-day safety. The main caveat is location-driven variability; where a given Homestead team has learned the resident and earned the family's trust, the experience is exceptional and deeply reassuring. For families weighing options, this is a practical, capable choice that often delivers more peace of mind than any other arrangement in the same price tier. Alternatives may be worth pursuing if a specific site demonstrates persistent staffing or billing issues, or if an absolute, no-surprises 24/7 model is non-negotiable.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Meijer Pharmacy (1 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.4 miles)
• Kroger Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• Taco Bell (0.6 miles)
• Twin Peaks (1 miles)
• Chick-Fil-A (1.1 miles)
• BJ's Restaurant & Brewhouse (1.5 miles)
• J. Alexander’S Restaurant (1.6 miles)
• Shake Shack (1.7 miles)
• Chipotle Mexican Grill (1.8 miles)

Cafes

• Panera Bread (1 miles)
• Panera Bread (3 miles)
• Starbucks (3.3 miles)
• Starbucks (3.8 miles)
• Tim Hortons (4.4 miles)
• Starbucks (5 miles)
• Starbucks (7 miles)

Parks

• Rotary Park (1.9 miles)
• Flanders Park (3.3 miles)
• Woodland Hills Nature Park (3.8 miles)
• Liberty Park Playground (4.3 miles)
• Island Lake (5.9 miles)
• ITC Community Sports Park (6 miles)
• Plymouth Township Park (6.7 miles)

Places of Worship

• Church of the Holy Family (1.9 miles)
• Ward Church (2.5 miles)
• Brightmoor Christian Church (4.4 miles)
• Bible Believers Church (7.1 miles)

Physicians

• Meadowbrook Medical Center (2.4 miles)
• Medical Clinic of Northville (2.6 miles)
• Beaumont Midwest Internal Medicine Associates (3 miles)
• Asthma & Allergic Disease Center (3.1 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (3.9 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (4.2 miles)
• Livonia Dermatology (5 miles)

Theaters

• Phoenix Theatres Laurel Park Place (2.6 miles)
• Emagine Novi (3.9 miles)
• Riviera Cinema (4.5 miles)

Hospitals

• Trinity Health Wound Care - Livonia Hospital (4.1 miles)
• Providence Park Hospital (5.1 miles)
• Botsford Hospital (5.5 miles)
• Henry Ford West Bloomfield Hospital (6.2 miles)