Homestead Home Health Care

Pros

• The Ashford Court care staff through Homestead Home Health Care were compassionate, patient, and understood the emotional toll of dementia.
• Marty (Manager) and Rebecca (Head Nurse) consistently went the extra mile to keep residents clean, comfortable, and engaged.
• The aides and nurses were caring and kind to residents and their families.
• From the start, the staff made families feel welcome and focused on ensuring their loved ones were well cared for.
• The facility was well-maintained, with a warm atmosphere and secure outdoor spaces.
• Communication was excellent, with staff promptly informing families of any new conditions or changes.
• The hospice team and Homestead staff coordinated to provide a peaceful and dignified passing.
• The Maple Heights team, including Gina and Amanda, were professional, polite, and honest.
• Ontonette Watters was patient, caring, and skilled at building relationships that supported independence.
• Homestead worked with families to provide affordable care without price gouging.
• The Fountain View staff, including Helena, kept families informed and helped navigate recovery.
• Families would highly recommend Homestead Home Health Care as a care provider within a facility.
• Families felt blessed by the care and friendship offered by the Homestead team.

Cons

• Homestead truly did not train or hire trained aides.
• They did not pay or treat their employees well.
• Aides reportedly confided in others about how bad management was.
• They would not recommend Homestead at this time.
• The reviewer claims Homestead prioritizes making money over paying employees, thereby risking resident care.
• Provision Living Canton had minimal staff and the care was horrible.

Review

Across several experiences shared by families, Homestead Home Health Care emerges as a company that many residents and their loved ones remember with gratitude for compassion, steady communication, and a consistent focus on treating dementia with dignity. At Ashford Court Memory Care in Westland, the care team is described as gentle, patient, and deeply understanding of the emotional toll dementia takes on both residents and families. The staff's warmth and responsiveness were often highlighted as a defining factor in choosing this facility and in maintaining a sense of security and belonging for loved ones who needed daily support.

Within Ashford Court, many individual caregivers stood out. Marty, the on-site Manager, and Rebecca, the Head Nurse, are repeatedly noted for going the extra mile to keep their residents clean, comfortable, and engaged. The entire team - Aides and nurses alike - were remembered as caring and kind, making families feel welcomed and confident that their loved one was living his or her best life. The facility itself earned praise for a well-maintained, warm atmosphere and secure outdoor spaces, which contributed to a holistic sense of safety and well-being for residents.

Communication is a recurrent theme in the praise: families appreciated being kept informed about any new conditions or changes in their loved one's health. In the final days, the coordination between the facility's team and hospice services was described as seamless and peaceful. Hospice staff and Marty and Rebecca worked in concert to keep the resident comfortable, ensuring a dignified passing. Several remarks emphasized that staff would sit with residents and chat, even when family members could not be present, reinforcing a sense that the resident was the center of the team's attention.

Beyond the Westland location, the testimonials extend into broader experiences with Homestead at Ashford Court and connections to other facilities and services. One family contrasted Ashford Court with Provision Living in Canton, noting that Provision Living had issues with staffing ratios and care quality, while Ashford Court - supported by Homestead - felt more focused on genuine care rather than purely financial considerations. This family highlighted the separations between building services and care services as a strength, and they valued Homestead's willingness to work with families to keep care affordable. The care team also went the extra mile in practical ways - soaking dentures, ensuring evening care coverage, and maintaining a strong presence to reassure families during difficult times. The hospice collaboration with Heart to Heart Hospice, and the warmth with which Marty, Rebecca, and the hospice team interacted, were repeatedly underscored as meaningful and supportive during intimate, emotional moments.

Additional notes celebrate other Homestead locations and staff who made a difference. At Fountain View, Helena and her team were recognized for keeping families informed and helping them navigate the recovery process. The Russell family publicly thanked the staff for their attentiveness and coordinated care during a challenging health episode. At Pine Ridge, Ontonette Watters was singled out for her patience, empathy, and ability to foster independence for the resident, building strong relationships with clients and their families even when the clients were not yet on Homestead's services. The result was a sense of peace and confidence that a loved one would be looked after with care and respect.

Yet, not all experiences were uniformly positive across every setting. In one instance, a family recounted serious concerns about WoodHaven Independent Living, where Homestead provided additional services. They described a lack of training and support for aides, problematic communication from management, and a belief that staff were not adequately paid or treated, which culminated in a recommendation not to use Homestead at that time. This contrasting account underscores how critical staffing, training, and management culture are to the perceived quality of care and the experiences of residents and families.

Against that backdrop, Maple Heights offers a notably positive counterpoint. The staff there - Gina, the Manager, and Amanda, a Nurse - were described as among the most professional, polite, and honest people entrusted with a loved one's care. Families who placed their mother with Maple Heights emphasized that Gina and her team took the time to get to know the family, work collaboratively during an incredibly difficult period, and provide compassionate, attentive care. The gratitude extended to Gina's big heart and the sense of partnership they felt with Homestead's broader care team. Across Maple Heights, the feedback emphasized that Homestead's services helped the family feel supported, while the staff's patience, reliability, and personal attention made a tangible difference in the resident's comfort and safety.

Taken together, these narratives paint a nuanced portrait of Homestead Home Health Care: a company with many deeply positive and moving experiences driven by compassionate staff, close collaboration with families, and strong relationships with hospice teams. The strongest endorsements center on personal connections - staff who remember a resident's preferences, who maintain open lines of communication, and who treat the resident as a whole person with dignity and respect. While some families reported concerns rooted in experiences at specific locations, the overarching thread across many reviews is one of gratitude for care teams that show up with kindness, dedication, and meaningful, day-to-day commitment to comfort and quality of life. For anyone navigating care for a loved one with dementia, these accounts highlight the importance of meeting both the emotional and practical needs of families and residents through attentive staff, transparent communication, and a culture that prioritizes compassionate care.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Meijer Pharmacy (1 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.4 miles)
• Kroger Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• Taco Bell (0.6 miles)
• Twin Peaks (1 miles)
• Chick-Fil-A (1.1 miles)
• BJ's Restaurant & Brewhouse (1.5 miles)
• J. Alexander’S Restaurant (1.6 miles)
• Shake Shack (1.7 miles)
• Chipotle Mexican Grill (1.8 miles)

Cafes

• Panera Bread (1 miles)
• Panera Bread (3 miles)
• Starbucks (3.3 miles)
• Starbucks (3.8 miles)
• Tim Hortons (4.4 miles)
• Starbucks (5 miles)
• Starbucks (7 miles)

Parks

• Rotary Park (1.9 miles)
• Flanders Park (3.3 miles)
• Woodland Hills Nature Park (3.8 miles)
• Liberty Park Playground (4.3 miles)
• Island Lake (5.9 miles)
• ITC Community Sports Park (6 miles)
• Plymouth Township Park (6.7 miles)

Places of Worship

• Church of the Holy Family (1.9 miles)
• Ward Church (2.5 miles)
• Brightmoor Christian Church (4.4 miles)
• Bible Believers Church (7.1 miles)

Physicians

• Meadowbrook Medical Center (2.4 miles)
• Medical Clinic of Northville (2.6 miles)
• Beaumont Midwest Internal Medicine Associates (3 miles)
• Asthma & Allergic Disease Center (3.1 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (3.9 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (4.2 miles)
• Livonia Dermatology (5 miles)

Theaters

• Phoenix Theatres Laurel Park Place (2.6 miles)
• Emagine Novi (3.9 miles)
• Riviera Cinema (4.5 miles)

Hospitals

• Trinity Health Wound Care - Livonia Hospital (4.1 miles)
• Providence Park Hospital (5.1 miles)
• Botsford Hospital (5.5 miles)
• Henry Ford West Bloomfield Hospital (6.2 miles)