Regency At Lansing West

Regency At Lansing West is a nursing home community in Lansing, MI.

Information last verified: June 15, 2026

12200 Broadbent, Lansing, MI 48917

For more information about senior living options: (866) 208-4318

4.4 from 119 reviews

5 stars

91

4 stars

9

3 stars

3

2 stars

2

1 stars

14

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Overall Review of Regency At Lansing West

caveat 9 reviews mention this

Staff communication and responsiveness

Several residents and families report slow call-button response and long waits for help.

A recurring concern is how quickly help arrives after a call button is pressed. Multiple reviewers describe waiting extended periods for assistance with bathroom needs and bedside support, and some mention that caregivers were delayed or did not show up when expected. There are also reports of staffing shortages contributing to longer wait times. A few other reviews contrast this by praising communication as easy and requests being handled quickly, but the responsiveness complaints come up often enough to stand out.

common 24 reviews mention this

Warm, helpful staff

Many reviewers describe staff as kind, warm, and helpful throughout their stay.

Many families and residents describe the staff as friendly, caring, and attentive, with clear efforts to make people feel comfortable. Several reviews specifically call out respectful treatment and support with day-to-day needs, and a number mention that communication was easy during admissions or follow-up. There are also positive mentions of therapists and nurses working with residents to support recovery goals. While a minority of reviews are sharply negative, the dominant pattern across the feedback emphasizes care and responsiveness from staff when support is provided.

caveat 9 reviews mention this

Food quality is mixed

Food satisfaction is inconsistent, with complaints about cold meals and limited choices.

Some reviewers praise the kitchen for good, tasty food, including comments that meals were above average or significantly better than a competitor. Other residents and families report food being cold, bland, or unappetizing, and at least one reviewer describes a lack of meal choices for each meal. Dietary accommodations are mentioned as well: one reviewer raises concerns about gluten-free meals and cross contamination, while others note special diets being handled through what is served. Overall, dining quality is not uniformly experienced across reviews.

differentiator 6 reviews mention this

PT and OT support recovery

Physical, occupational, and speech therapy are repeatedly described as helpful for regaining function.

Therapy shows up as a meaningful part of the experience for many residents, especially after hospital stays or injury. Multiple reviewers describe physical therapy and occupational therapy as tailored, effective, and supportive in getting back on their feet or improving daily life. There are also mentions of speech therapy exercises and targeted support for memory and communication. A few reviews criticize care in other areas, but the positive therapy mentions are specific and frequent enough to be a standout theme.

common 16 reviews mention this

Clean facilities and comfortable rooms

Residents and families frequently mention a clean, well-kept environment.

Many reviews describe the facility as clean and well maintained, with bright, comfortable spaces. Families also mention cleanliness and room comfort during stays that included rehab and longer care. A few negative reviews include issues with supplies and basic care routines, which suggests cleanliness and upkeep are not consistently uniform for every experience. Still, most feedback on the environment is positive, and it shows up alongside the praise for staff and daily support.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

120 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Capital City (5 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Restaurants

Culver's (0.2 miles)
McDonald's (0.3 miles)
Arby's (0.3 miles)
Bob Evans (0.4 miles)
Cracker Barrel (0.5 miles)
Horrocks Tavern (1 miles)
Burger King (1 miles)

Pharmacies

Walmart Pharmacy (0.4 miles)
Walgreens (1.9 miles)
CVS Pharmacy (2.6 miles)
Sparrow Pharmacy Plus (2.6 miles)
Meijer Pharmacy (2.9 miles)
Grand Lodge Apothecary (2.9 miles)
Walgreens (3 miles)

Cafes

Starbucks (0.9 miles)
Panera Bread (2.8 miles)
Toads (3.3 miles)
Biggby Coffee (6.8 miles)

Physicians

SVS Vision Optical Centers (0.9 miles)
Sparrow Medical Group West (1.2 miles)
MSU Pediatrics West Side (1.2 miles)
Sparrow Family Medical Services West (1.2 miles)
Associated Physicians PC (2.1 miles)
Podiatric Medicine & Surgery (2.3 miles)
Family Medicine of Michigan (2.6 miles)

Places of Worship

Riverview Church (1.6 miles)
First Congregational UCC (3.6 miles)
United Pentecostal Church (4.4 miles)
Oneida Gospel Church (5.9 miles)

Parks

Delta Mills Park (1.8 miles)
Jaycee Park (3.1 miles)
Fitzgerald Park (4.2 miles)
Lincoln Brick Park (4.4 miles)
Frances Park (4.9 miles)
Quentin Park (5.7 miles)
Rotary Park (6.7 miles)

Hospitals

America's Best Hearing (2 miles)
Work Health (3.9 miles)
Ingham Regional Medical Center (6.9 miles)
McLaren Greater Lansing (6.9 miles)

Transportation

Capital Region International Airport (LAN) (5.1 miles)

Frequently Asked Questions

Where is Regency At Lansing West?

What photos are available for Regency At Lansing West in Lansing, Michigan?

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