Brookdale Delta MC

Pros

• The staff at Brookdale is caring and treats residents with compassion, making it easy for families to communicate their concerns.
• Residents enjoy delicious meals and a pleasant dining experience, highlighting the quality of food and the appealing setup of the dining area.
• The environment is described as clean, comfortable, and inviting, creating a homelike atmosphere for residents.
• Family members appreciate the attentive care provided to their loved ones, with staff members being friendly and accommodating.
• Residents benefit from engaging activities and exercise classes that contribute to their well-being.
• Brookdale offers a peaceful setting, such as beautiful gardens and courtyards, where residents can relax and enjoy nature.
• Families express gratitude for the supportive guidance they received during the transition process into Brookdale's care facilities.

Cons

• The administration was rude, and there was a high turnover rate in staffing, leading to a lack of value in care.
• Communication was poor, as the facility was unreachable after hours, resulting in neglect of residents' needs.
• A resident experienced severe neglect, laying in bed for two days without food or water and subsequently developing a serious infection.
• Despite friendly employees, the facility lacked sufficient staff to provide proper care for residents.
• There were significant concerns about inadequate training for staff dealing with dementia patients and general caregiving responsibilities being overly burdensome.
• Residents often appeared unkempt and malnourished due to insufficient personal hygiene assistance from staff.
• A resident's experience involved troubling incidents of physical marks due to improper handling by staff and subsequent referrals to a psychiatric unit.
• Families had negative experiences with chaotic billing practices that caused additional stress during difficult times.
• Overall dissatisfaction with the quality of care provided to residents led to families seeking alternative facilities for their loved ones.

Review

The experiences shared by families regarding assisted living facilities, particularly Brookdale, paint a complex and often distressing picture of care provided to residents. Many reviews reflect deep dissatisfaction stemming from inadequate staffing, poor communication, and a perceived lack of attention to the individual needs of residents. For instance, one family recounted the harrowing experience of finding their loved one severely ill after being unattended for days—an incident that starkly illustrates the gravity of understaffing in such facilities. They detailed how food trays remained untouched by their family member who was not only neglected but also suffered from a urinary tract infection that had progressed to sepsis without any notification from staff members about her deteriorating condition.

In stark contrast, some families expressed positive sentiments about their experiences at Brookdale. They praised the caring nature of the staff who treated residents with compassion and took time to listen to concerns raised by families. One reviewer highlighted how seamless the transition was for their loved one and noted how cheerful they appeared during visits. The commitment shown by certain staff members was deeply appreciated during difficult times, such as when family members were unable to visit due to COVID-19 restrictions. Families felt reassured knowing that their loved ones received attentive care during such challenging periods.

The dining experience received varied feedback; while some described excellent meals served in an appealing dining room atmosphere, others pointed out a lack of personal care as basic hygiene became an issue for residents who did not receive adequate attention from busy staff members. One caregiver reflected on her mother’s consistently unkempt appearance whenever she visited, indicating that despite friendly interactions with staff, there was still a troubling gap in consistent personal care practices.

While some reviewers lauded the heartfelt connections made between residents and caregivers—citing kindness and warmth—they also echoed concerns about staffing shortages impacting overall care quality. One reviewer stated that although they were pleased with certain aspects of care received by their family member with Alzheimer’s disease, they noticed significant challenges due to insufficient staff levels within memory care units where vulnerable individuals may become lost or overlooked amid day-to-day operations.

Billing issues surfaced as another challenge faced by families dealing with Brookdale facilities. While many may have found comfort in the attentive environment created for elderly residents nearing end-of-life stages—like those reported in hospice settings—there seemed to be troubling instances regarding unexpected fees or disputes over services rendered after transitions occurred within the facility or upon discharge of patients.

Ultimately, reviewing experiences at Brookdale reinforces that residency within assisted living environments can yield vastly different outcomes depending on numerous factors—including staffing consistency and training quality for caregivers handling sensitive populations such as those with dementia or advanced illnesses. While some families cherish memories made under compassionate oversight amidst difficult circumstances, others remain haunted by neglectful experiences leading them away from recommending these communities altogether.

This tapestry woven together illustrates both the beautiful moments made possible through genuine connection alongside harsh realities encountered when caregiving resources are stretched thin—a reminder perhaps that more investment into employee welfare may foster healthier environments conducive both towards resident contentment while simultaneously lessening burdens cast upon families navigating this emotional journey into eldercare assistance.

This particular area of Lansing, Michigan offers a variety of amenities that may be appealing to seniors looking for a comfortable and convenient place to live. With several restaurants in close proximity, including Ukai Hibachi Grill & Sushi Bar and Carrabba's Italian Grill, there are plenty of dining options to explore. Additionally, there are cafes like Starbucks and Panera Bread nearby for those who enjoy a leisurely coffee or breakfast outing. Access to medical care is readily available with several physician offices and pharmacies within a short distance, ensuring easy access to healthcare services. The area also boasts several parks for outdoor recreation and places of worship for spiritual fulfillment. Transportation options are convenient with the Capital Region International Airport located just 4 miles away. Overall, this area of Lansing provides a mix of convenience, amenities, and services that may make it an attractive choice for senior living.

Restaurants

• Ukai Hibachi Grill & Sushi Bar (0.2 miles)
• McDonald's (0.2 miles)
• Burger King (0.3 miles)
• Horrocks Tavern (0.3 miles)
• Ohana Sushi and Bar (0.5 miles)
• Carrabba's Italian Grill (0.6 miles)
• Cracker Barrel (0.8 miles)

Cafes

• Starbucks (0.4 miles)
• Panera Bread (1.7 miles)
• Toads (4.4 miles)
• Biggby Coffee (5.7 miles)

Physicians

• SVS Vision Optical Centers (0.4 miles)
• Sparrow Medical Group West (0.5 miles)
• MSU Pediatrics West Side (0.5 miles)
• Sparrow Family Medical Services West (0.5 miles)
• Associated Physicians PC (1.4 miles)
• Podiatric Medicine & Surgery (1.5 miles)
• Edin Basic,DO (2 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (1 miles)
• CVS Pharmacy (1.5 miles)
• Meijer Pharmacy (1.7 miles)
• Sav-On Drugs (2.7 miles)
• Walgreens (2.7 miles)
• Your Pharmacy (2.8 miles)

Hospitals

• America's Best Hearing (0.8 miles)
• Work Health (2.8 miles)
• Ingham Regional Medical Center (5.9 miles)
• McLaren Greater Lansing (5.9 miles)

Parks

• Delta Mills Park (1 miles)
• Frances Park (3.9 miles)
• Jaycee Park (4.3 miles)
• Quentin Park (4.7 miles)
• Fitzgerald Park (5.3 miles)
• Lincoln Brick Park (5.4 miles)
• Rotary Park (5.6 miles)

Places of Worship

• Riverview Church (1.3 miles)
• First Congregational UCC (4.8 miles)
• United Pentecostal Church (5.5 miles)

Transportation

• Capital Region International Airport (LAN) (4 miles)
• U-Haul Moving & Storage (6 miles)