12450 Greenfield, Lansing, MI 48917
For more information about senior living options: (844) 490-3973
DeLisa consistently displays compassion to all residents and goes above and beyond in her care. Stefanie in Social Work excels at being exceptional, with conscientiousness, friendliness, and integrity. Stefanie embodies integrity and a tenacious work ethic that drives thorough, empathetic patient care. Arnold Oro, the maintenance supervisor, operates the center's facilities well. The physical therapy department is right on and treats patients with dignity. Ms. Pat is noted as the nicest staff member, bringing kindness to residents. The new facility provides complete care and professionalism, leaving the resident happier and healthier.
The reviewers describe the facility as dirty, unprofessional, and poorly maintained. They claim the staff are severely understaffed and unresponsive, with nurses taking forever to respond to call lights. Basic hygiene is neglected, with residents not being bathed or showered. The environment is unsafe and uncomfortable, with small rooms, no chairs for visitors, and inadequate cooling. There are allegations of neglect and abuse, including a resident who fell and was not helped promptly, and a CNA who allegedly scratched a resident. Admissions and administration are described as inaccessible, with staff frequently unavailable or not in the office. Food quality is poor, meals are often cold, and overall care is inconsistent or lacking. There is a perception of a lack of accountability and transparency, such as difficulty obtaining incident reports. Some reviewers urge that the facility be closed or rebuilt with new staff and proper training.A broad chorus of voices paints a troubling picture of a nursing facility that many families would warn others about, while still giving credit to a few individuals who stood out for kindness and competence. Several reviewers open with praise for frontline staff, notably Ms Hanadi Hamad, who is described as exceptionally polite and helpful. They extend high praise to the manager Sana as well as to Sara, Mariam, and all therapists and the case worker who provided care, emphasizing that Hanadi's warmth and the team's overall friendliness mattered a great deal. These early comments set a contrasting tone against the more numerous complaints that follow, underscoring that a few dedicated people can brighten a difficult experience even when the facility as a whole falls short for many families.
Beyond these positive brushstrokes, the majority of recounts are scathing. Families describe a "substandard" environment marked by dirt, neglect, and a lack of basic patient care. The facility is portrayed as dirty and poorly maintained, with nurses slow to respond, and in some cases rude or disrespectful. The accounts stress that patients waited long periods for help, and that the care environment felt impersonal and uncaring. The tone makes clear that the harm described is not isolated incidents but a pattern reported by multiple residents' families across different departments and shifts.
A recurring theme involves staffing levels and accountability. One review centers on a 93-year-old father who was transferred for rehab, where the staff is portrayed as severely understaffed. Physical therapy happened only once during a nine-day stay, showers were infrequent, and the room condiciones - airflow and cooling problems, a lack of visitor seating, and cramped space - were cited as compromising comfort and safety. The social worker is singled out as a rare positive note, having facilitated the transfer to another facility, but the overall narrative bluntly warns potential families to "not take your loved ones here" due to understaffing and neglect, including instances of a two-person assist being handled by only one aide.
The complaints escalate to specific safety and medical concerns. There are reports of a patient fall involving a mother who was a two-person assist, with allegations that the aide attempted to change her alone rather than seeking help. Descriptions of obstructed reporting follow, including difficulties obtaining an incident report and even intimidation when EMS was involved and staff reportedly threatened to call the police when the reviewer was recording. The overarching message is a warning that critical events may be mishandled or concealed, prompting a strong admonition to avoid the facility outright.
Interactions with management and admissions processes add another layer of frustration. Several reviewers express frustration at encounters with administrators who seem unavailable or unresponsive - particularly an Admissions Director named Teresa who is described as "not available" or "not in the office" despite persistent attempts to obtain information. Some reviewers note that changes in leadership have coincided with a perceived decline in care quality, describing a shift from "kind and thoughtful" former management to a "disaster" under new leadership. There are also mentions of ongoing supply shortages, delays in routine needs, and a perception that accountability is lacking at the highest levels.
Amidst the prevailing discontent, there are pockets of praise for specific staff members who stand out as caring and capable. DeLisa, an aide, is highlighted for compassion and tireless dedication, often visible in the extra effort she puts into assisting residents. Stefanie, the social worker, is lauded for intelligence, conscientiousness, kindness, and integrity, described as a pillar of thorough patient care and empathetic service. A plea to leadership accompanies these tributes: recognize and reward these two colleagues for their exceptional contributions. In contrast, other reviews point to routine dissatisfaction with meals, limited activities, lack of libraries or outings, and a general impression that the facility treats residents more as numbers than as people.
Finally, one of the most sobering threads returns to a deeply painful incident involving a mother who suffered a stroke while in rehab. The reviewer recalls arriving to find clear signs of neurological distress that had gone unaddressed for hours, followed by a failure to promptly call for emergency help. The paramedics were eventually involved, and the mother died days later from complications related to the stroke. The account accuses staff of insufficient training to recognize and respond to obvious medical emergencies, and it ends with a stark warning not to entrust loved ones to the facility. Taken together, these narratives weave a complex tapestry: a facility that contains flashes of humanity and professional care in a few individuals, but widely reported systems that caregivers and families describe as under-staffed, poorly managed, and dangerously negligent in medical and daily living matters. The sentiment across the reviews is unmistakable: careful consideration and, for many, strong caution about entering or remaining at this center.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Capital City (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Greenfield Home in Lansing, MI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
In terms of amenities, the community features a spacious dining room where residents can enjoy delicious meals prepared by the staff. The entire facility is fully furnished, providing a comfortable and homely environment for all residents. There is also a beautiful garden and outdoor space where residents can relax and enjoy the fresh air.
Housekeeping services are provided to ensure that the living spaces remain clean and tidy at all times. Move-in coordination assistance is offered to make the transition into the community as smooth as possible.
For connectivity, residents have access to telephone services as well as Wi-Fi/high-speed internet.
In terms of care services, the Greenfield Home focuses on assisting with activities of daily living such as bathing, dressing, and transfers. The staff members also work closely with health care providers to coordinate any necessary medical appointments or treatments for the residents. Special attention is given to those with diabetes through specialized diet plans. Medication management is also available for those who require it.
The dining options at Greenfield Home cater to special dietary restrictions so that each resident's nutritional needs are met. Daily activities are scheduled to provide engaging opportunities for socialization and recreation.
Additionally, the community benefits from its convenient location, with several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby. This ensures that residents have easy access to various amenities and healthcare facilities.
Overall, Greenfield Home in Lansing provides a supportive and enriching environment for seniors who require some assistance with everyday tasks while still maintaining their independence and enjoying a fulfilling lifestyle.
Greenfield Home is located at 12450 Greenfield, Lansing, MI 48917 in Ingham County, Michigan
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