Lincoln Hill Manor Rest Home

Pros

• Lincoln Hill Manor's staff are very friendly.
• The facility is clean and up to standards.
• Lincoln Hill Manor offers great activities to keep residents engaged.
• Residents feel at home at Lincoln Hill Manor.
• The staff are warm, accommodating, and go the extra mile to meet residents' needs.
• The meals at Lincoln Hill Manor are delicious, and the rooms are spacious.
• The community at Lincoln Hill Manor is well maintained.
• Caregivers are amazing and provide devoted attention to residents.
• The staff help families navigate the financial process and provide support.

Cons

• The facility was terrible, with three women in one very small room and hardly any space around the beds.
• It seemed like a fire hazard and it was surprising that the state allows that.
• They should update the aesthetics and the private-pay rate of $4,500 per month was criticized as excessive.
• The reviewer described the place as disgusting.
• The review suggested the place should close down and residents should be moved to better nursing homes.
• The staff and administration were uncaring and irresponsible, and should be ashamed for not keeping watch on a resident who got out and drowned nearby.

Review

The collection of impressions about Lincoln Hill Manor paints a picture of a community that many families found to be warm, welcoming, and consistently focused on making residents feel at home. Across several accounts, the staff and management are repeatedly described as exceptionally friendly and caring. Visitors and relatives note that the facility itself is clean and maintained to a high standard, and they consistently commend the way activities are organized to keep residents engaged and socially connected. The overarching sentiment is that Lincoln Hill Manor stands out for its inviting atmosphere and the sense that people are treated with dignity and kindness.

A thread that runs through the most positive testimonials is the depth of relationships built between residents and the staff. Families describe staff as warm, accommodating, and genuinely invested in individual needs and preferences. One reviewer recalls a mom who lived there for six years and felt truly at home, with the staff she loved and a circle of friends among other residents. Another family member emphasizes that staff not only provided daily care but also offered emotional support, helping their relative maintain dignity at the end of life. Several accounts highlight that the staff go "the extra mile" to meet medical and daily needs, with particular emphasis on attentiveness to appointments, careful monitoring, and compassionate, patient-centered care. The sense of being cared for as part of a family is a recurring motif, whether the resident has been there for years or only recently joined the community.

The physical environment and the social fabric of the community are repeatedly praised. Reviewers describe Lincoln Hill Manor as a place that feels like a home rather than a sterile institution. They point to the charm of the old Victorian-style building, the cleanliness, and the overall upkeep of the grounds and interiors. The meals are often singled out as satisfying, and residents enjoy a calendar full of events - Christmas parties, cookouts, and various gatherings - that contribute to a lively, engaging atmosphere. The sense of camaraderie among residents and the opportunity to form new friendships are highlighted as important benefits, with one reviewer noting that in just a week they had already made many friends. For families navigating tough transitions, these aspects of routine and community life can be a major positive factor.

Several testimonies underscore the practical and emotional support provided beyond basic daily care. For families dealing with memory challenges or dementia, Lincoln Hill Manor is described as a place where residents can experience meaningful engagement and a hopeful mood. One aunt's story describes a transformation from loneliness to positivity, with caregivers who help adjust routines and foster a sense of humor and resilience. The facility is also acknowledged for assisting families through complex processes, such as the financial steps involved in making a move, with guidance and responsiveness that bring "peace of mind." In these narratives, the combination of attentive care and a welcoming environment appears to play a pivotal role in preserving quality of life for residents and confidence for their families.

Not every review aligns with the overwhelmingly positive tone, and a couple of accounts surface concerns that are important to acknowledge. One reviewer describes a stark contrast between friendly staff and a troubling reality inside a particular room configuration: three women sharing a single, very small room with little space around the beds, which raised concerns about fire safety and overall esthetics relative to the monthly cost of private pay. This perspective points to issues of space, safety, and affordability that can color the experience for some families, even when many other aspects of care are praised. Another strongly negative comment goes further, calling for the facility to close and criticizing staff and administration as uncaring and irresponsible, citing a specific incident of a resident who left and drowned near a lake - an accusation that reflects a severe breakdown in perceived safety and supervision in the eyes of that reviewer.

Taken together, the reviews present a nuanced portrait: Lincoln Hill Manor is remembered by many as a place where residents feel at home, treated with kindness, and supported by a team that takes pride in care and community. The positive experiences focus on friendly staff, clean and well-maintained surroundings, nourishing meals, meaningful activities, and a strong sense of family-like connection between residents and caregivers. Yet there are verifiable concerns about room size and safety, the financial burden of private pay, and, in at least one case, a troubling perception of inadequacy in supervision. These contrasts underscore how varied experiences can be within the same facility, influenced by factors such as individual staff interactions, room assignments, and specific incidents.

In the end, Lincoln Hill Manor emerges in these reviews as a place that many families deeply valued for its home-like atmosphere, dedicated staff, and opportunities for social bonding and meaningful activity. The stories emphasize dignity, personal attention, and comfort in day-to-day life, underlining how important it is for care settings to balance warmth and personal connection with safety, space, and affordability. Where the balance leans toward the positive, families celebrate a sense of belonging and relief in finding a caring home for their loved ones; where it leans toward concern, the critiques center on physical arrangement, safety considerations, and the financial realities of private care.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walmart Pharmacy (3.1 miles)
• Hannaford Pharmacy (4.6 miles)
• CVS Pharmacy (7.5 miles)
• Orachrom (7.6 miles)
• CVS Pharmacy (7.8 miles)
• CVS Pharmacy (8.4 miles)

Restaurants

• Charlies Diner (1.3 miles)
• McDonald's (1.5 miles)
• 308 Lakeside (3.1 miles)
• Depot Square Deli & Package Store (3.2 miles)
• Ronnie's Seafood (5.5 miles)
• Howards Drive In (7.2 miles)
• McDonald's (7.3 miles)

Physicians

• Harrington Physician Services (1.9 miles)
• West Brookfield Family Practice (7.4 miles)
• Harrington Health Care at Route 169 (7.5 miles)
• Fallon May Street (8.3 miles)
• Chandler Pediatrics (8.3 miles)
• Courtland Yard Pediatrics (8.5 miles)
• Auburn Vision Associates (8.8 miles)

Parks

• Howe State Park (2.4 miles)
• Hadwen Park (7.8 miles)
• Beaver Brook Park (8.7 miles)
• Elm Park (9.3 miles)
• Buffumville State Park (9.8 miles)

Hospitals

• Kindred Hospital Parkview Central Massachusetts (6 miles)
• St Vincent Hospital (10.2 miles)
• Saint Vincent Hospital (10.2 miles)

Transportation

• Webster Square Station (8.3 miles)

Places of Worship

• Charlton Federated Church (8.3 miles)
• St Andrew the Apostle Mission (8.4 miles)
• St Spyridon Cathedral Special Events Committee (9.3 miles)
• Quaboag Seventh-Day Adventist (9.9 miles)

Cafes

• NU Cafe (8.7 miles)
• Starbucks (8.7 miles)
• Bean Counter (9.9 miles)
• Fuel America (10 miles)
• Fuel America (10.1 miles)
• Panera Bread (10.2 miles)
• Starbucks (10.3 miles)