South Cove Manor Nursing Home

Pros

• The facility is immaculate, clean, and welcoming.
• The staff are professional, friendly, and genuinely caring, often with a smile.
• The staff treat residents like family and work as a cohesive team to meet their needs.
• Families feel their loved ones are safe, well cared for, and treated like they're at home.
• The rehab team, including Nurse Manager Tom Dion, provides thorough planning and exceptional care.
• The building is beautiful, well-maintained, and exudes positive vibes.
• South Cove Manor's management and administrators are dedicated and proud of their team.
• The dining and dietary services provide nutritious meals and keep the facility clean.
• The staff regularly updates families on residents' progress.
• The care staff hand-feed residents and ensure they eat, demonstrating attentive care.
• The facility is frequently praised as a top rehab choice with high-quality care.
• The staff are cheerful and create a happy atmosphere for residents.

Cons

• Eric is described as having very bad communication skills, being mean and rude, and even attempting to hang up on the caller.
• He allegedly claimed the waiting list was long and implied the caller was trying to cut in line.
• He said he would discard the application, which was viewed as rude.
• Please don't send your family there.
• The staff are described as extremely rude and vulgar.
• Staffing is not enough; on weekends staff are lazy and on their cell phones.
• There is corruption; paying staff does not guarantee good service due to short staffing.
• A staff member spoke vulgar language to the mother-in-law and deserved to be fired.
• Staff were unaware of a relative's passing, which some view as indicative of neglect.

Review

South Cove Manor seems to have earned a strong place in the hearts of many families who entrusted their loved ones there. Across the reviews, the sentiment is consistently warm: the facility is clean, well organized, and comfortable from the moment you step inside, with residents receiving care that families describe as exceptional. Several posters emphasize that the staff - CNA's, nurses, and the broader team - are professional, helpful, and genuinely cheerful, often noting that their smiles convey a sense of safety and happiness for their elders. The overarching tone is that South Cove Manor treats residents like family, with coworkers who work hard, cooperate, and go the extra mile to make sure each elder gets the attention and comfort they need.

There are particularly vivid accounts of successful rehab journeys and smooth transitions within the building. One family shared how their dad's rehab began after a hospital stay for a fall, and how the facility's Rehab Director, Tom, and his team were wonderful to work with. Though their mom later moved to the second floor for long-term care due to mental health considerations, they described Cathy and her nursing team there as wonderful, serious about their jobs, and able to keep things cheerful and engaging with residents. The reviewer felt the place had a very positive energy - "a happy place I feel every time I walk in" - and expressed gratitude for the way the staff treated every elder with care and respect, almost like their own family members, underscored by a sense of teamwork and dedication.

Not every review, however, centers on flawless execution; there are clear criticisms about communication and certain staff interactions. One reviewer singled out the director, Eric, describing a difficult and unsatisfactory communication experience when attempting to submit an application for a dad. They recounted a long waiting list and felt dismissed or even told that the application would be discarded, characterizing the phone interaction as rude and unhelpful. This reviewer urged others not to send their family there, highlighting the importance of responsiveness and clarity in the admissions process. It's a sharp contrast to the otherwise glowing portrayals, illustrating that experiences can vary and that admissions communication can be a notable pain point for some families.

Despite mixed interactions with leadership in one account, other families spotlight the strengths of the facility's leadership and clinical staff. One reviewer described their dad's rehab journey as marked by an amazing facility and especially friendly, caring staff. They highlighted Nurse Manager Tom Dion as "the best? bar none," and praised how Tom and his team crafted a plan that prepared their dad for discharge and home-life success. The sense of pride from management and staff came through as they framed South Cove Manor as a community that should be proud of the work done every day.

The building's beauty and the staff's warmth also appear in several reviews. A family member called the place "absolutely beautiful" and noted not only the friendliness but the high level of care their dad received daily. They highlighted that the staff were outstanding enough for their dad to express genuine appreciation, reinforcing the idea that the positive atmosphere and attentive care can translate into real, meaningful experiences for residents.

Longer-term care stories paint a picture of a facility that can provide continuity and thoughtful attention over time. A family member who started at South Cove Manor in 2018 described a positive trajectory: rehab on the first floor for a shoulder injury, then a move to the third-floor long-term care area, with Thai nurse manager and a team that was exceptional, loving, and communicative. They appreciated being kept in the loop about their mother's health and thanked the dietary, housekeeping, and maintenance teams for keeping the place clean, meals nutritious and hot, and all systems in good working order. The family's gratitude extended to Li Chen, the administrator, and to the overall leadership for carrying out a mission they felt was hard to match elsewhere.

Not all feedback followed the same positive arc. In another painful moment, a caregiver described an incident on 2/3/18 where their mother-in-law experienced a comfort issue, and the assistant responsible was accused of using harsh language toward the mother-in-law. The reviewer asserted that the staff member was fired, and used the incident to argue that staffing could be insufficient at times, especially on weekends, with some critics suggesting that financial incentives could influence the level of service. They also took pains to note cultural comments about customs from China, including mentions of red envelopes, which colored their impression of the facility and its staffing dynamics. This account underscores how perceptions of culture, staffing levels, and weekend coverage can shape families' confidence as much as direct care quality.

There are still other voices that balance caution with optimism. One family member celebrated the rehab team's quality, pointing to staff like Dan, Ryan, and Katie as diligent and welcoming, and noting that the center serves a Chinese community with staff who understand their needs. Another review recounted a personal desire to volunteer, inspired by the care their loved one received, and described the rehab environment as unbelievable in its cleanliness and consistency, with praise for the staff's attentiveness during meals. Yet there are attempts to highlight potential gaps: some reviewers warned that family members should be aware that some staff could be less attentive during off-peak hours, and one account even described a grandmother's passing with no staff seeming to notice until a family member flagged it - an alarming claim that pointed to concerns about communication and staff vigilance in certain moments.

Taken together, the collection of experiences paints a nuanced portrait of South Cove Manor. The majority of reviews celebrate a clean, well-run facility where compassionate, professional staff form the backbone of daily life for residents. Leadership figures like Tom Dion and Li Chen are repeatedly acknowledged for their influence on care plans and the hospital-to-home transition process, and a sense of teamwork permeates the caregiving culture. Yet the stories also remind us that effective communication, consistent staffing, and culturally sensitive, respectful interactions remain critical areas where experiences can diverge. For families evaluating South Cove Manor, the narrative suggests a place of strong potential for high-quality care and warmth, tempered by the need to confirm admissions processes, weekend availability, and clear lines of communication with leadership.

This part of Quincy, Massachusetts offers a convenient and pleasant environment for senior living. With multiple pharmacies such as CVS and Walgreens nearby, accessing medication and healthcare supplies is easy. There are also various dining options ranging from fast-food chains like McDonald's and Burger King to casual dining at places like The Cheesecake Factory. For medical needs, there are reputable physicians' offices such as Coffey Eye Care and Harvard Vanguard Medical Associates in the vicinity. Public transportation options including MBTA stations provide easy access to neighboring areas, while several parks offer opportunities for outdoor recreation and relaxation. In addition, there are cafes like Reign Drink Lab for socializing with friends or enjoying a cup of coffee. Movie theaters such as AMC Braintree 10 provide entertainment options, and hospitals like South Shore Hospital are readily accessible in case of emergencies. Places of worship such as First Baptist Church cater to spiritual needs within the community. Overall, this area of Quincy presents a well-rounded living environment for seniors with various amenities within close proximity.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.8 miles)
• Walmart Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• McDonald's (0.5 miles)
• The Cheesecake Factory (2.7 miles)
• McDonald's (2.8 miles)
• Widowmaker Brewing (3.1 miles)
• Burger King (3.1 miles)
• K C's Pub & Grill (5.1 miles)
• 1048 Bar and Grill (5.4 miles)

Physicians

• Coffey Eye Care (1.3 miles)
• Harvard Vanguard Medical Associates (2.8 miles)
• Carney Hospital (4.3 miles)
• Eye Health Services (4.5 miles)
• South Shore Orthopedics (6.2 miles)

Transportation

• MBTA Wollaston Station (1.9 miles)
• MBTA North Quincy Station (2.7 miles)
• MBTA Braintree Station (2.9 miles)
• West Hingham Commuter RailStation (4.6 miles)
• MBTA - JFK/UMass (5.9 miles)
• Readville (7.4 miles)

Parks

• Andrew's Park (2.5 miles)
• Webb Memorial State Park (3.5 miles)
• Governor Hutchinson's Field (3.9 miles)
• Bare Cove Park (4 miles)
• Great Esker Park (4.3 miles)
• Braintree Highlands Community Playground (5.5 miles)
• Almont Park (5.7 miles)

Cafes

• Target T2693 Braintree (2.7 miles)
• Reign Drink Lab (5.1 miles)
• Mike's Donuts (7.1 miles)
• Dunkin' Brands (7.7 miles)

Theaters

• AMC Braintree 10 (3.1 miles)
• Showcase Cinema de Lux Randolph (7 miles)

Hospitals

• South Shore Hospital (5.4 miles)
• South Shore Hospital (6.5 miles)
• Lemuel Shattuck Hospital (6.7 miles)

Places of Worship

• First Baptist Church (6 miles)