Royal Norwell Nursing & Rehabilitation Center

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  • Interior

    A cozy lounge area with comfortable seating and a view of the outdoors.

  • Decor

    A neatly arranged dining area with wooden tables and chairs, decorated with floral arrangements.

  • Living Room

    A vibrant living room setup decorated for a party, featuring colorful banners and a cozy atmosphere.

  • Windows

    A cozy living area featuring a dining table, chairs, and comfortable seating by a large window.

  • Landscaping

    A cozy waiting area featuring patterned chairs, a small table with floral decor, and a colorful bulletin board.

  • Lighting

    A well-lit hospital hallway featuring a decorative mirror and artwork on the walls.

  • Artwork

    A well-lit hospital hallway featuring artwork and wooden doors.

  • Lobby

    A stylish hotel lobby with vintage furniture and elegant decor.

  • Hallway

    A quiet office hallway with several closed doors along the corridor.

  • Reception Area

    A traditional reception area with a wooden desk, green armchair, and decorative cabinet.

Royal Norwell Nursing & Rehabilitation Center

329 Washington Street, Norwell, MA 02061

For more information about senior living options: (844) 490-3973

4 from 48 reviews
5 stars
34
4 stars
2
3 stars
0
2 stars
0
1 stars
12

Skilled Nursing Facility

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    Overall Review of Royal Norwell Nursing & Rehabilitation Center

    Pros

    • pro The nurses and aides were wonderful.
    • pro Renee, the head nurse, was amazing and consistently ensured proper care.
    • pro The staff were consistently warm, attentive, and supportive.
    • pro The private rooms and bathrooms were clean and spacious.
    • pro The rehab team and therapists are highly skilled and caring.
    • pro The facility is well run by knowledgeable, efficient administrators.
    • pro The building is clean, inviting, and feels like a home away from home.
    • pro Dining services host events and residents enjoy the meals and activities.
    • pro Stacey is knowledgeable, kind, and a standout caregiver who makes Royal Norwell feel like home.
    • pro Royal Norwell is a great facility with a dedicated, compassionate team.

    Cons

    • pro Maureen Sulllivan stated, "Going downhill. When will it end?"
    • pro A reviewer said there wasn't enough help and that the facility was poorly managed.
    • pro One reviewer described taking their spouse home before she was ready because the care was so bad and there was very little being done to help her.
    • pro A reviewer claimed a nurse threatened to call the police if the room door wasn't kept open to observe feeding.
    • pro A reviewer reported harassment and an abuse investigation.
    • pro One reviewer wrote, "Too many complaints to type out."
    • pro Another reviewer called the treatment "a poor way to treat a guest."

    Review

    Royal Norwell Rehabilitation comes through in many reviews as a place where compassion, professionalism, and a welcoming atmosphere define daily life for residents and their families. Across multiple accounts, families describe the facility as clean and well-kept, with a setting that feels homey and comfortable rather than clinical. The first impression is often an airy, inviting space - an atrium that leads to a garden - and visitors repeatedly note that the staff greet them with warmth and a readiness to help. Even as one reviewer called the building "old," the consensus is that it is clean, nicely maintained, and conducive to recovery and well-being.

    A common thread in the praise centers on the staff's dedication and approach. Reviewers repeatedly highlight the nurses, nurse assistants, and aides as "wonderful," "amazing," and consistently attentive. Specific individuals receive frequent commendation: Renee, the head nurse, is cited for always making sure loved ones are cared for; Beatrice, Terry, Marachi, and Danielle are named as clinicians who contributed positively to the rehabilitation experience; Beatrice, Terry, Marachi, and Danielle - their teamwork and bedside manner are repeatedly described as exemplary. Supervisors, therapists, and managers are also praised for their professionalism and accessibility, with Rene singled out for helpful oversight, and others like Helen, Martha, Amy, and John noted for their managerial roles. The kitchen and housekeeping teams - Maria, Mike, and Anna - are remembered for warmth and reliability, underscoring a culture where every department supports the patient's comfort and safety.

    The rehab experience itself is portrayed as effective and patient-centered. Several reviews mention significant improvements and regained independence, with one individual crediting the rehab team for getting them back on their feet and instilling confidence about going home. The private rooms throughout the rehab unit are frequently cited as a major plus, offering privacy, quiet, and large windows that contribute to a sense of home. Families emphasize not only the clinical care but the broader experience: abundant activities - movies, bingo, tie-dye events - and regularly scheduled dining and social events create opportunities for residents to engage, socialize, and enjoy meals in a pleasant setting. The dining services are described as enjoyable, with many residents and families noting positive feedback about the food and the social meals that accompany it.

    Other reviews reinforce the sense that Royal Norwell is a place where families feel welcomed and involved. Several observers describe the facility as "a home away from home," with staff who are knowledgeable, friendly, and genuinely caring. The sense of trust extends beyond immediate care to the administrative side - communication, responsiveness to concerns, and a focus on holistic well-being are highlighted as strengths. A number of reviewers specifically commend Stacey for her knowledge and compassion, and many mention that the facility's warmth, combined with its clinical competence, makes it a trustworthy choice for a loved one in need of rehabilitation or long-term care. The overall tone from these accounts is one of gratitude and reassurance for families navigating difficult transitions.

    Not all feedback mirrors the overwhelmingly positive sentiment, however. A few reviews recount troubling experiences that raise concerns about staffing levels, management, and care quality at times. One writer describes a decline in the facility's condition, with questions about when the downturn would end, suggesting that ongoing issues undermined confidence. Another reviewer shares a painful narrative about poor caregiving for a relative, indicating insufficient help and perceived mismanagement that led to unsatisfactory outcomes. These voices emphasize that even in a well-regarded setting, gaps in staffing, organization, or day-to-day care can have a tangible impact on residents' well-being and family peace of mind.

    There is also a detailed account of a difficult, highly charged experience involving a family's attempt to secure home nursing support and an ensuing investigation. In April 2024, a reviewer alleges that Royal Norwell reported a safety concern to an elder services agency and that a sequence of events led to an abrasive confrontation and what they describe as harassment. The account goes on to describe disagreements about feeding plans and privacy during meals, an insistence by a staff member to observe the feeding, and a subsequent interaction with protective services. The reviewer characterizes the investigation as distressing and a "slap in the face," while noting that a Bayada speech-language pathologist later offered a markedly more supportive perspective on the home-care arrangement. This narrative underscores the importance of clear communication, privacy, and respectful handling of disagreements during the discharge planning and home transition process.

    In sum, Royal Norwell Rehabilitation emerges from these reviews as a facility with many strengths: a caring, capable staff; clean, comfortable private rooms; a robust rehabilitation program; and a broad menu of activities that help residents stay engaged and connected. Families frequently express deep appreciation for the personalized attention they receive, the approachable leadership, and the sense of being treated like family members themselves. At the same time, the reviews acknowledge that no care setting is perfect. Occasional concerns about staffing, governance, and the handling of sensitive situations remind prospective families to consider both the many positives and the potential challenges when choosing a place for rehab or long-term care. Overall, however, the anecdotes paint a picture of a place where compassionate care and a home-like atmosphere are real strengths, and where the experiences of residents and their loved ones are consistently valued.

    Features

    Housing

    • 86 resident community capacity 86 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Gen Edw L Logan International (16 miles away) Gen Edw L Logan International (16 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Royal Norwell Nursing & Rehabilitation Center in Norwell, MA offers a comfortable and supportive assisted living community for seniors. With a range of amenities and care services, residents can enjoy a high quality of life in a safe and nurturing environment.

    The community features a variety of amenities designed to enhance residents' well-being and enjoyment. A beauty salon is available for pampering and grooming needs, while cable or satellite TV ensures entertainment options. Community operated transportation is provided for convenience, including transportation to doctors appointments.

    For those who want to stay connected, there is a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining, where residents can enjoy delicious meals prepared by the staff. Additionally, there is a fitness room and wellness center for maintaining physical health and mental wellness programs.

    Residents can relax and socialize in the gaming room or outdoor spaces like the garden. There is also a small library for reading enthusiasts. Housekeeping services ensure that living spaces are kept tidy, while move-in coordination helps ease the transition into the community.

    Care services are available around the clock to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to ensure that residents receive their medications on time. Special dietary restrictions like diabetes diet or other specific needs can be catered to.

    To keep residents active and engaged, there are concierge services available as well as scheduled daily activities and resident-run activities. Fitness programs help promote physical fitness, while planned day trips offer opportunities for exploration and adventure.

    Royal Norwell Nursing & Rehabilitation Center is conveniently located near cafes, parks, pharmacies, physicians' offices, hospitals, and restaurants for easy access to additional amenities and services.

    Overall, this assisted living community provides a warm and supportive environment where seniors can live comfortably with access to essential care services while enjoying various amenities and engaging activities tailored to their interests.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.9 miles)
    • Osco Pharmacy Hanover (3.8 miles)
    • Walgreens (4 miles)
    • CVS Pharmacy (4 miles)
    • CVS Pharmacy (4.1 miles)
    • CVS Pharmacy (4.7 miles)
    • Walgreens (4.8 miles)

    Cafes

    • Starbucks (1.1 miles)
    • Slacktide Coffee Roaster (4.3 miles)
    • Marylou's News (5.7 miles)
    • Panera Bread (6.1 miles)
    • Seabird Coffee & Co. (6.2 miles)
    • Target T2693 Braintree (9.2 miles)

    Restaurants

    • McDonald's (1.1 miles)
    • Chick-Fil-A (1.4 miles)
    • McDonald's (1.6 miles)
    • K C's Pub & Grill (3.8 miles)
    • China Plaza Restaurant (4 miles)
    • Uncle Charlie's (4.7 miles)
    • Stars On Hingham Harbo (5.8 miles)

    Hospitals

    • South Shore Hospital (2.9 miles)
    • South Shore Hospital (4.7 miles)
    • Signature Health Care (8.4 miles)

    Physicians

    • South Shore Orthopedics (3 miles)
    • Eye Health Services (4.7 miles)
    • Cohasset Pediatrics (5.6 miles)
    • Angels Neurological Ce (5.7 miles)
    • Scituate Pediatrics (5.9 miles)
    • Miliken Eye Care (5.9 miles)
    • Eye Health Services (6.1 miles)

    Parks

    • Great Esker Park (4.7 miles)
    • Bare Cove Park (5.7 miles)
    • World's End (6.6 miles)
    • Whitman Town Park (6.7 miles)
    • Webb Memorial State Park (7.2 miles)
    • Braintree Highlands Community Playground (7.8 miles)
    • Memorial Field (8.3 miles)

    Transportation

    • West Hingham Commuter RailStation (5.4 miles)
    • MBTA Braintree Station (7.7 miles)

    Theaters

    • AMC Braintree 10 (9.5 miles)

    Places of Worship

    • First Baptist Church (9.5 miles)

    Frequently Asked Questions

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