Brush Hill Care Center in Milton, MA

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  • Interior

    A well-lit hallway featuring polished floors and seating areas.

  • Outdoors

    A landscaped outdoor area with a tree, benches, and a building in the background.

  • Decor

    A stylish reception area featuring a wooden reception desk and modern pendant lighting.

  • Living Room

    A cozy living room featuring a blue couch, round coffee table, and a modern stone fireplace.

  • Trees

    A tranquil soccer field under a clear blue sky, surrounded by trees.

  • Lighting

    A modern reception area with a stylish counter and pendant lighting.

  • Entrance

    A group of medical professionals posing outside a hospital building under an awning at 1200 Brush Hill Road.

  • Seating Area

    A modern lounge area with sofas and chairs arranged around a fireplace.

  • Outdoor

    A serene soccer field basking in the sunlight on a clear winter morning.

  • Seating

    A cozy indoor seating area featuring artistic wall murals and potted plants.

  • Painting

    A group of three individuals working together to paint an artistic mural in a workshop.

  • Lounge

    A cozy lounge area featuring a blue sofa and patterned chairs, complemented by a coffee table and artistic photographs on the walls.

  • Healthcare

    Medical team gathered outside Brush Hill facility, celebrating their achievements.

Brush Hill Care Center in Milton, MA

1200 Brush Hill Road, Milton, MA 02186

For more information about senior living options: (844) 490-3973

3.5 from 85 reviews
5 stars
48
4 stars
6
3 stars
0
2 stars
4
1 stars
27

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    Overall Review of Brush Hill Care Center

    Pros

    • pro The staff at Brush Hill Health Care Center are described as amazing and genuinely caring for residents.
    • pro The facility is immaculate and well-maintained, creating a comfortable, homelike atmosphere.
    • pro Dr. Nassau and the medical team are praised as excellent.
    • pro The center offers a wide range of engaging activities, with staff assistance, keeping residents involved.
    • pro Families express deep gratitude for the exceptional, personalized care provided.
    • pro The new management is doing a great job and continually improving the facility.
    • pro The therapy department is top-notch, with skilled physical and occupational therapists.
    • pro The staff are friendly, courteous, and attentive, and they keep families informed.

    Cons

    • pro The CNAs are described as rude, heartless, and unprofessional.
    • pro The facility is accused of neglect and abuse, with residents suffering unexplained injuries.
    • pro The staff is severely understaffed, leading to delays in care and missed medications.
    • pro The building is described as dirty and smelling of urine, with infestations reported.
    • pro Communication with families is poor, with unanswered calls and little follow?up.
    • pro There are claims of safety incidents and inadequate supervision, including patient?on?patient inappropriate conduct.
    • pro The administration is accused of mismanagement and even covering up injuries.
    • pro Several reviews warn that loved ones should not be sent there.

    Review

    Brush Hill Care Center in Milton, MA is best suited for families prioritizing a rehabilitation-forward stay with accessible medical oversight, strong wound care, and a broad menu of on-site activities. The facility has drawn praise for its renovated environs, a visible commitment to programming, and staff who, in many accounts, demonstrate genuine warmth and attentiveness. For residents who respond well to structured activity, social engagement, and convenient access to nearby hospitals and clinicians, Brush Hill can deliver meaningful recovery and a sense of community.

    That said, several reviews flag serious caveats that should push families to consider alternatives. The most urgent concern centers on safety and consistency of care: claims of understaffing, delayed responses to call bells, and incidents of neglect or unexplained injuries. Repeated accounts describe rude or unaware front-line staff, limited supervision on dementia or memory-impaired floors, and communication gaps that leave families in the dark about a loved one's status. When a facility is described as lacking timely nursing oversight or failing to maintain basic safety and hygiene, it becomes difficult to entrust a vulnerable relative to its care without rigorous, ongoing family involvement.

    The strongest positives - expert clinical input, notably in wound care with Dr. Nassau, and a rehab ecosystem that includes physical and occupational therapy, plus a well-appointed gym - do not consistently counterbalance the downsides. Several families report high satisfaction with medical staff, personalized care plans, and engaging activities that range from karaoke and crafts to mini golf and language classes. A few reviewers emphasize that new management and renovations have lifted the overall environment, and that the reception area and common spaces convey a welcoming tone. However, this potential upswing appears uneven in practice, with other accounts detailing persistent operational fragility even after transitions in administration.

    In practice, Brush Hill's appeal for rehab-focused residents hinges on resilience to process and oversight. The positives can translate into genuine improvement when families stay closely involved: verifying medication administration, ensuring timely physical therapy, and confirming that wound or medical concerns are escalated and documented. Yet the negatives are not merely cosmetic - reports of odor, maintenance issues, roaches, and inconsistent housekeeping, coupled with claims of inadequate staffing to supervise floor patients, tilt the risk-benefit balance toward caution. The contrast between scenes of compassionate care and scenes of neglect creates a difficult, location-specific calculus for families with limited capacity to monitor day-to-day care personally.

    For families evaluating Brush Hill, a practical path is essential before committing. Conduct an unannounced on-site tour with particular focus on floor staffing and call-light responsiveness, and request conversations with the wound care team and the therapy staff to observe how sessions are scheduled and documented. Check the most recent state survey results and any public sanction histories, and ask for recent remediation plans from the administrator. Bring a checklist to discussions about dementia care and fall prevention, and insist on seeing updated care plans, daily progress notes, and incident logs. If possible, speak with current residents and families about meal quality, housekeeping, and how often families receive timely updates.

    In the end, Brush Hill Care Center offers meaningful potential for rehabilitation and engaged living, especially for residents who can thrive in an active program and whose families can maintain vigilant oversight. The facility's renovated spaces, therapy capabilities, and evidence of dedicated clinicians suggest strong upside. However, the frequency and severity of critical care concerns documented in reviews mean that alternatives should be seriously considered for those whose top criteria are ironclad safety, consistent staffing, and transparent, reliable communication. If choosing Brush Hill, approach it as a care partner: insist on visible, measurable standards, regular family updates, and a clear plan to address any gaps in staffing, safety, or daily operations.

    Features

    Housing

    • 160 resident community capacity 160 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Gen Edw L Logan International (11 miles away) Gen Edw L Logan International (11 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Brush Hill Care Center in Milton, MA is an assisted living community that offers a wide range of amenities and care services to provide a comfortable and fulfilling lifestyle for its residents. The community features a beauty salon, allowing residents to easily access professional grooming services without leaving the premises. Residents can also enjoy their favorite TV shows with cable or satellite TV in their own private rooms.

    Transportation is made convenient with community-operated transportation services, as well as transportation arrangements to doctors' appointments. A computer center is available for residents to stay connected with loved ones or engage in online activities.

    Meals are served in a spacious dining room, offering restaurant-style dining experiences for residents. Special dietary restrictions are accommodated to ensure that individual needs and preferences are met. Additionally, residents have the option to prepare meals in their own kitchenettes if desired.

    To promote an active and vibrant lifestyle, Brush Hill Care Center provides various recreational spaces including a fitness room, gaming room, small library, and outdoor areas where residents can relax and socialize. Scheduled daily activities and resident-run programs cater to different interests and preferences.

    The assisted living community offers care services such as 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Assistance is provided with activities of daily living including bathing, dressing, transfers, and medication management. Special dietary restrictions like diabetes diets are also taken into consideration.

    Residents can enjoy concierge services for added convenience and planned day trips for entertainment purposes. There are several nearby amenities within close proximity including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.

    With its comprehensive amenities and care services, Brush Hill Care Center provides a nurturing environment where seniors can maintain their independence while receiving the support they need for an enjoyable retirement experience.

    Nearby Places of Interest

    Transportation

    • Readville (0.8 miles)
    • Route 128 station (1.9 miles)
    • Canton Junction Station (4.9 miles)
    • MBTA North Quincy Station (5.6 miles)
    • MBTA Wollaston Station (5.8 miles)
    • MBTA Braintree Station (6.4 miles)
    • MBTA - JFK/UMass (7.2 miles)

    Restaurants

    • McDonald's (1.5 miles)
    • Yard House (2.7 miles)
    • Eggs & Thai Cafe (3 miles)
    • Chick-Fil-A (3.1 miles)
    • Corrib Pub & Restaurant (3.9 miles)
    • 1048 Bar and Grill (4.2 miles)
    • Widowmaker Brewing (4.4 miles)

    Cafes

    • Dunkin' Brands (1.7 miles)
    • Starbucks (3 miles)
    • Mike's Donuts (4.9 miles)
    • Target T2693 Braintree (5 miles)
    • Starbucks (5 miles)
    • Brookside Cafe (5.9 miles)
    • Reign Drink Lab (6 miles)

    Parks

    • Houghton's Pond (2.1 miles)
    • Almont Park (3.3 miles)
    • Governor Hutchinson's Field (3.8 miles)
    • Pagel Playground (4 miles)
    • Andrew's Park (4.8 miles)
    • Cutler Park (5.4 miles)
    • Larz Anderson Park (5.6 miles)

    Pharmacies

    • Wegmans (2.4 miles)
    • CVS Pharmacy (2.6 miles)
    • CVS Pharmacy (2.8 miles)
    • CVS Pharmacy (3 miles)
    • Walgreens (4 miles)
    • CVS Pharmacy (4.1 miles)
    • CVS Pharmacy (4.1 miles)

    Hospitals

    • New England Baptist Outpatient Care Center (2.6 miles)
    • West Roxbury VA Hospital (4 miles)
    • Lemuel Shattuck Hospital (4.9 miles)
    • New England Baptist Hospital (6.9 miles)
    • Brigham and Women's Hospital (7.3 miles)

    Physicians

    • Carney Hospital (4.3 miles)
    • Dedham Medical (5 miles)
    • Guild Medical Center (5.1 miles)
    • Dedham Medical Associates (5.5 miles)
    • Coffey Eye Care (5.6 miles)
    • Harvard Vanguard Medical Associates (6.4 miles)
    • Mass. Eye and Ear (7.1 miles)

    Theaters

    • AMC Braintree 10 (4.6 miles)
    • Showcase Cinema de Lux Randolph (5.6 miles)
    • Showcase SuperLux (6.8 miles)

    Places of Worship

    • Saint Catherine of Siena Parish (4.7 miles)
    • First Baptist Church (5.4 miles)

    Frequently Asked Questions

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