Brush Hill Care Center
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Healthcare
1200 Brush Hill Road, Milton, MA 02186
For more information about senior living options: (844) 490-3973
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The wound doctor is highly regarded, and the doctors and nurses are excellent. The facility is immaculate and well-organized. Residents enjoy a variety of activities, including Bingo, Karaoke, jewelry making, baking with staff assistance, and Friday movies with popcorn. A mini golf course is located at the back of the building, adding a unique recreational option. Language classes, such as Spanish, are offered on site. There is a hair salon and manicure services available on the premises. Tom the one-man band provides engaging entertainment, with Tom playing multiple instruments and Bill delivering excellent performances. An exercise instructor leads engaging group workouts, and there is a renovated gym with physical therapy to support rehabilitation. The receptionist is warm and welcoming and good with clients. The staff are amazing and truly care about residents, keeping them engaged with activities and informing families. The owners are personable and family-oriented, committed to top-notch care and facilities.
The CNAs were rude, heartless, and barely professional in their communication. A CNA refused to help, saying she wouldn't "break her back" to assist a resident. A resident was lifted by the neck with a hoyer lift, indicating dangerous and improper handling. A father on the dementia floor cannot explain what happened due to memory loss, raising concerns about accountability. A patient on the dementia floor was fondled by another patient, and staff failed to prevent it. A family alleges their loved one was starved and lost significant weight, with misdiagnosed conditions. There are concerns that an injury's cause was being covered up. The records department could not locate recent information, leading the family to fear the resident may be dead. One reviewer stated they wouldn't even send a dog there due to the horrible experience.Brush Hill Health Care Center (also referred to as Brush Hill Care Center in some reviews) emerges in these accounts as a facility that inspires passionately mixed feelings. On one hand, families describe a campus that looks tidy and welcoming, with a broad array of activities, engaging staff, and a sense that residents can enjoy meaningful moments. On the other hand, many stories raise serious concerns about safety, communication, and the quality of care, including allegations of harm, neglect, and inadequate responses to urgent care needs. Taken together, the impressions span a wide spectrum, reflecting inconsistent experiences within the same building.
Several reviews center on a troubling situation involving a family member who was in rehabilitation and then experienced unexplained injuries. One family member described a two-month rehab stay ending with alarming reports of bruises on the hand and hip, followed by a hospital transfer and a fracture that reportedly occurred while the patient was in a wheelchair and under staff supervision. The account emphasizes a lack of clear answers from the nursing floor, a fear of a cover-up, and frustration with how the incident was handled in a dementia unit where the patient can't easily explain what happened. This narrative underscores concerns about accountability, documentation, and timely communication in urgent, high-stakes situations.
Another family's experience reads like a cautionary tale about day-to-day care and safety. They describe rude and unprofessional CNAs who were slow to respond to a bed-bound sister, a caregiver who refused to assist with lifting, and the use of a hoyer lift that allegedly caused risk and physical discomfort. The reviewer also recounts witnessing an inappropriate situation involving another patient who entered the room and engaged in improper conduct, leaving the family feeling that their loved one was exposed to unsafe conditions. The conclusion is stark: the experience was experienced as "an overall experience from hell," with the family ultimately moving their loved one to a different rehabilitation setting where care felt more reliable.
In contrast, several reviewers speak highly of Brush Hill's ambiance and staff, painting a picture of warmth, competence, and engagement. One visitor spent multiple days there to visit a loved one and left impressed by a warm, welcoming receptionist and a facility described as clean and inviting. A resident on another account praises the center for a robust program of activities - Bingo, karaoke, jewelry making, baking, movies, and even a mini golf area in back of the building. The description of the environment emphasizes not only cleanliness but also a sense of community and ongoing enrichment opportunities that help residents feel involved and valued.
There is also a detailed, positive testimony from a resident identified as Michelle A., who highlights the center's medical and social offerings. According to that account, Brush Hill houses a dedicated wound doctor (Dr. Nassau) and other competent doctors and nurses who provide attentive care. The resident-traveled narrative enumerates numerous activities and amenities: language classes (Spanish), a hair salon, manicures, entertainment from performers like Tom and Bill, and an exercise class that blends music with movement. The description emphasizes a home-like atmosphere, staff who tailor care to individual needs, and an overall impression that the facility is well-run and nurturing.
However, even within the positive threads, there is a note about administrative rigidity. A reviewer-specific complaint targets a scheduling staff member named Victoria, accusing her of rude and unprofessional behavior and of inflexibility regarding work hours and personal responsibilities. The critique focuses on the human impact of scheduling policies and interpersonal conduct, reminding readers that even in a largely favorable environment, front-desk and scheduling interactions can significantly color a family's overall impression of the facility.
Another stark negative perspective centers on a long-term decline in a father's health while at Brush Hill, including allegations of weight loss and misrepresented medical conditions. The reviewer claims the patient experienced severe deterioration - weight loss, misdiagnosed or misreported conditions such as hemorrhoids, bronchitis, and pneumonia - that culminated in the need for hospital intervention and, ultimately, a move away from Brush Hill. This recounting casts a long shadow over the facility's ability to monitor and respond to evolving medical needs and to communicate honestly with families about a resident's condition.
A contrasting note comes from a contractor who collaborates with healthcare facilities. This review praises Brush Hill's infrastructure and ongoing improvements, describing the owners as personable and family-oriented. The contractor mentions recent additions like a mini golf course and a state-of-the-art rehabilitation facility within the nursing home, framing Brush Hill as a place committed to growth and continuous development. It is a reminder that facilities can be trusted for physical upgrades and a sense of forward momentum, even when individual resident experiences may diverge.
Overall, the collection of accounts suggests a complex portrait: a facility that can be clean, welcoming, and full of life through its activity calendar and attentive staff, yet simultaneously a site where families fear lapses in safety, inconsistent communication, and troubling medical handling. Positive stories emphasize a home-like atmosphere, comprehensive activity programs, and staff who appear genuinely engaged with residents' well-being. Negative stories emphasize the fear of harm, slow or opaque responses to concerns, unsafe handling in care procedures, and troubling gaps in accountability. The dichotomy is stark and unresolved in these narratives, underscoring the importance of transparent communication, rigorous safety protocols, and proactive family engagement to ensure that every resident receives consistent, high-quality care.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brush Hill Care Center in Milton, MA is an assisted living community that offers a wide range of amenities and care services to provide a comfortable and fulfilling lifestyle for its residents. The community features a beauty salon, allowing residents to easily access professional grooming services without leaving the premises. Residents can also enjoy their favorite TV shows with cable or satellite TV in their own private rooms.
Transportation is made convenient with community-operated transportation services, as well as transportation arrangements to doctors' appointments. A computer center is available for residents to stay connected with loved ones or engage in online activities.
Meals are served in a spacious dining room, offering restaurant-style dining experiences for residents. Special dietary restrictions are accommodated to ensure that individual needs and preferences are met. Additionally, residents have the option to prepare meals in their own kitchenettes if desired.
To promote an active and vibrant lifestyle, Brush Hill Care Center provides various recreational spaces including a fitness room, gaming room, small library, and outdoor areas where residents can relax and socialize. Scheduled daily activities and resident-run programs cater to different interests and preferences.
The assisted living community offers care services such as 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Assistance is provided with activities of daily living including bathing, dressing, transfers, and medication management. Special dietary restrictions like diabetes diets are also taken into consideration.
Residents can enjoy concierge services for added convenience and planned day trips for entertainment purposes. There are several nearby amenities within close proximity including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
With its comprehensive amenities and care services, Brush Hill Care Center provides a nurturing environment where seniors can maintain their independence while receiving the support they need for an enjoyable retirement experience.
Brush Hill Care Center is located at 1200 Brush Hill Road, Milton, MA 02186 in Suffolk County, Massachusetts
Brush Hill Care Center on seniors.fyi includes 13 photos including images showing interior, decor, lighting, grass, building, outdoor, lounge, fireplace, and more.
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Interior
Outdoors
Decor
Living Room
Trees
Lighting
Entrance
Seating Area
Outdoor
Seating
Painting
Lounge
Healthcare
