Cooperative Elder Services, Inc

Pros

• Brush Hill Health Care Center is immaculate and well-maintained, with a comfortable, homelike atmosphere for residents.
• The staff at Brush Hill consistently go above and beyond to ensure residents' well-being and comfort.
• Brush Hill offers a wide range of engaging activities, such as bingo, karaoke, crafts, and Friday movies with popcorn.
• The facility provides on-site amenities like a hair salon, manicures, and a renovated gym with physical therapy.
• Families trust Brush Hill for skilled medical care, with attentive doctors and nursing staff.
• The environment at Brush Hill is clean, welcoming, and safe, with friendly, helpful staff.
• Brush Hill features unique recreational options, including a mini golf course and language classes like Spanish.
• Overall, Brush Hill is described as a place where residents receive compassionate, personalized care.

Cons

• The CNAs were rude, heartless, and barely communicated in a professional manner.
• The family reported no follow-up after a team meeting, leaving them without answers.
• The staff allegedly left the patient with an unexplained bruise and hip injury before hospitalization.
• The emergency physician couldn't determine how the fracture occurred, given the patient's wheelchair and aids, suggesting neglect or concealment.
• The sister recounted a CNA saying she wouldn't lift or help, with a hoyer used to move her, and the patient was even lifted by the neck.
• A patient on the dementia floor could not explain what happened, fueling fears of a cover-up.
• A reviewer warned that sending a loved one there would be a bad choice, describing the facility as dangerous and neglectful.
• A family member claimed the father arrived walking and left unable to walk, alleging starvation and neglect.

Review

A wide range of experiences color the picture of Brush Hill Health Care Center, from glowing testimonials about care, activities, and a clean, welcoming environment to deeply troubling accounts of neglect, injury, and communications gaps. Families and residents alike describe a place that can feel like a warm, engaged community one minute and a source of real fear and frustration the next. Taken together, the comments form a complicated mosaic: moments of genuine compassion and professional care sit alongside concerns about safety, response times, and the explanations given for serious injuries.

Several accounts center on alarming injuries and unclear explanations on the dementia floor. A family reports that their father, who uses a wheelchair with two assistants, sustained a bruise on his hand and hip that eventually led to hospital transport and a fractured femur. They describe the emergency doctor's confusion over how the injury occurred, noting that the family could not get clear answers from the on-floor nurse and suspect possible coverage of the incident. With the father's memory impaired by dementia, family members stress the urgent need for transparent, thorough investigations and clear communication - elements they say were missing at the time of crisis. These concerns about accountability and safety on the dementia floor echo other worries about the facility's ability to explain injuries to loved ones.

In another distressing recollection, a sister who was admitted after a long hospital stay faced what she called a "horrible experience" with CNAs who were rude and unprofessional. She describes waiting about 30 minutes for help after a fall from the bed, with a CNA flatly refusing to assist and offering to risk her back. The situation escalates into a frightening scene in which a patient apparently lifted by a hoyer device by the neck was deemed unsafe, and the sister ultimately notes severe neglect and a lack of adequate care on the floor. The outcome for her sister was relocation to Ellis Rehab in Norwood, underscoring the perception that Brush Hill did not meet her immediate needs or safety expectations. In a separate, grim anecdote, a family recounts a father who deteriorated dramatically - losing weight, developing a large open wound, being misdiagnosed with hemorrhoids or allergies, and eventually being moved elsewhere after a prolonged period of concern about his care. These experiences fuel a deep fear among some families that their loved ones are not safe or properly cared for.

Despite these heavy concerns, several reviews present a markedly positive portrait of Brush Hill. A recurring theme is a clean, welcoming facility with staff who are described as caring, communicative, and consistently engaged with residents. One reviewer, calling Brush Hill "the best wound doctor Dr. Nassau" and praising "All the Doctors and nurses," emphasizes high-quality clinical care. They note a broad spectrum of programming and activities - Bingo, karaoke, jewelry making, baking with staff assistance, Friday movie nights with popcorn, and even a mini golf course in the back of the building. Language classes, a hair salon, manicures, and regular entertainment from performers like Tom the one-man band and Bill the entertainer contribute to a sense of community and an active, stimulating environment. A separate account highlights a renoveted gym and a well-run physical therapy program, along with a robust schedule of events designed to keep residents engaged and socially connected.

Other stories reinforce the positive side: a reviewer praises the facility's atmosphere as immaculate and well-organized, with staff who go above and beyond to ensure residents' wellbeing and tailor care to individual needs. The same voice speaks of a resident who feels the care team is attentive and keeps families informed, reflecting a culture of open communication and collaborative care. Another family member describes the staff as "amazing" and genuinely caring, noting that residents stay engaged and that the facility is clean, comfortable, and well-maintained. A contractor's perspective adds a separate, upbeat dimension, describing the owners as personable and family-oriented, with ongoing investments such as a mini golf course and a new rehabilitation facility within the building. These viewpoints collectively portray Brush Hill as a facility that, for many, offers compassionate care and a strong sense of community.

There are also practical, day-to-day positives noted by visitors and residents alike. Several guests cite warm, welcoming front-desk staff, with one specifically praising a receptionist for making visits and transitions smoother. The general ambience - clean interiors and exteriors, secured visitor access, and a feeling of safety and order - helps create a reassuring environment for families and residents who spend long hours or even days at the facility. In some reviews, families express gratitude for consistent care teams who communicate clearly about residents' conditions and progress, and who provide a sense of continuity that is particularly valued by those navigating rehabilitation and recovery.

Not all feedback is rosy, however. Some reviewers point to problematic scheduling and staffing issues. One mentions a scheduling staff member named Victoria who was rude and inflexible about hours, complicating a family's ability to align work and caregiving responsibilities. These concerns about staff interactions and scheduling contribute to a broader sense that, while Brush Hill can be a place of quality care, it does not consistently meet everyone's expectations in all departments or on all days. Another review uses strong, alarmed language to indicate a fear that records and communications about a patient's status or location were insufficient or inconsistent, leaving families with little clarity and prompting a warning to avoid the facility altogether.

In sum, Brush Hill Health Care Center emerges as a place of significant contrasts. For many families, it is a supportive, well-maintained environment with attentive clinicians, lively activities, and a sense of community that makes it possible to envision a positive rehabilitation journey. For others, it is a source of deep concern - where injuries may lack clear explanations, where some staff interactions feel uncaring or dismissive, and where logistical gaps in communication leave families searching for answers in moments of crisis. The common thread across these narratives is a plea for safer care, brighter transparency, and consistently responsive staff - an aspiration that many reviews indicate Brush Hill is working toward, even as the more troubling experiences linger in the memories of those affected.

Transportation

• Readville (0.8 miles)
• Route 128 station (1.9 miles)
• Canton Junction Station (4.9 miles)
• MBTA North Quincy Station (5.6 miles)
• MBTA Wollaston Station (5.8 miles)
• MBTA Braintree Station (6.4 miles)
• MBTA - JFK/UMass (7.2 miles)

Restaurants

• McDonald's (1.5 miles)
• Yard House (2.7 miles)
• Eggs & Thai Cafe (3 miles)
• Chick-Fil-A (3.1 miles)
• Corrib Pub & Restaurant (3.9 miles)
• 1048 Bar and Grill (4.2 miles)
• Widowmaker Brewing (4.4 miles)

Cafes

• Dunkin' Brands (1.7 miles)
• Starbucks (3 miles)
• Mike's Donuts (4.9 miles)
• Target T2693 Braintree (5 miles)
• Starbucks (5.1 miles)
• Brookside Cafe (5.9 miles)
• Reign Drink Lab (6 miles)

Parks

• Houghton's Pond (2.1 miles)
• Almont Park (3.3 miles)
• Governor Hutchinson's Field (3.8 miles)
• Pagel Playground (4 miles)
• Andrew's Park (4.8 miles)
• Cutler Park (5.4 miles)
• Larz Anderson Park (5.6 miles)

Pharmacies

• Wegmans (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)

Hospitals

• New England Baptist Outpatient Care Center (2.6 miles)
• West Roxbury VA Hospital (3.9 miles)
• Lemuel Shattuck Hospital (4.9 miles)
• New England Baptist Hospital (6.9 miles)
• Brigham and Women's Hospital (7.3 miles)

Physicians

• Carney Hospital (4.3 miles)
• Dedham Medical (5 miles)
• Guild Medical Center (5.1 miles)
• Dedham Medical Associates (5.5 miles)
• Coffey Eye Care (5.6 miles)
• Harvard Vanguard Medical Associates (6.4 miles)
• Mass. Eye and Ear (7.1 miles)

Theaters

• AMC Braintree 10 (4.6 miles)
• Showcase Cinema de Lux Randolph (5.6 miles)
• Showcase SuperLux (6.8 miles)

Places of Worship

• Saint Catherine of Siena Parish (4.7 miles)
• First Baptist Church (5.4 miles)