Cooperative Elder Services, Inc in Milton, ME

Pros

• Brush Hill Health Care Center has an excellent wound doctor, Dr. Nassau, and its doctors and nurses are highly capable.
• The staff at Brush Hill Care Center are amazing and genuinely care for their patients, keeping residents engaged with activities and families informed.
• The facility is immaculate, well-maintained, and creates a comfortable, homelike atmosphere for residents.
• Families feel grateful for the exceptional, compassionate care provided by Brush Hill Care Center.
• Brush Hill offers a wide range of activities and entertainment that enrich residents' lives.
• The staff at Brush Hill Care Center are courteous, helpful, and devoted to residents' well-being.
• The environment and rehabilitation services, including a renovated gym and dedicated therapists, support strong recovery.
• Brush Hill is often recommended for long-term care or rehabilitation due to its personalized, attentive approach.

Cons

• The facility is severely understaffed, leaving patients without timely care.
• The CNAs and nurses are rude, heartless, and often fail to communicate professionally.
• Residents have suffered unexplained injuries or wounds with little or no explanation or accountability.
• Management is unresponsive and fails to follow up on family concerns.
• The building and its cleanliness are poor, with strong odors and a dirty environment.
• There are reports of abuse and neglect, including unsafe handling of residents and inadequate supervision.
• Food quality is poor, with complaints about bad ingredients and meals.
• Pests and sanitation issues are present, including mice and dirty conditions.
• Families are advised not to send loved ones there.

Review

This Milton facility is best suited for families chasing a rehab- and recovery-leaning environment where on-site clinicians and a renovated, amenities-rich setting can support short- to mid-term stays. The strongest case hinges on robust wound care and rehabilitation capacity, with notable references to a wound doctor, attentive physical and occupational therapy, and an active program of daily activities and social engagement. When the aim is to get a loved one back on their feet, enjoy structured routines, and access on-site services (hair care, mini golf, language classes, and an updated therapy gym), this community can deliver meaningful value. A newer management presence and ongoing renovations also signal a readiness to address past critiques and push toward steadier operations.

That said, this community isn't for everyone, and serious red flags merit consideration. Prospective families who cannot tolerate inconsistent staffing or gaps in accountability should look elsewhere. Several reviews describe episodes of neglect, poor communication, and insufficient responsiveness, including delays in aid during call-bell use and challenges obtaining timely medication information. Murky incident reporting, questions about how injuries occurred, and accounts of management turnover create a pattern that alarms families seeking reliable governance and transparent, proactive care. For dementia care, memory-impaired residents, or anyone requiring vigilant supervision, these historical concerns are especially pertinent.

On balance, the strongest positives - clinical expertise in wound care, a capable therapy team, and meaningful resident engagement - often offset practical concerns when the stay centers on rehabilitation and short-term recovery. The facility's clinical resources, including a dedicated wound clinician, and a track record of attentive therapists can drive improvements in strength, mobility, and wound healing. The ambiance of a well-maintained building, plus the expansion of rehabilitation services and the addition of recreational amenities, bolster morale and create a more homelike environment. When care teams are consistent and responsive, families report reassurances that their loved one is receiving attentive treatment and real progress.

However, the cumulative effect of staffing fluctuations and governance challenges cannot be ignored. Reports of understaffing, limited nurse and aide coverage, and uneven caregiving quality color many families' experiences, particularly on weekends or during shift changes. Complaints about receiving conflicting or incomplete information, coupled with administrative gaps and delayed callbacks, erode trust and complicate family involvement. Cleanliness concerns, odors, and even pest issues have appeared in some critiques, along with instances of inadequate activity programming for residents who need engagement beyond basic care. In short, it is the contrast between impressive clinical capabilities and inconsistent day-to-day execution that defines the risk here.

For families weighing a decisive choice, perform a rigorous reality check before committing. Demand current state survey outcomes and any citations or penalties, and press for detailed staffing matrices, including nurse-to-patient ratios across shifts. Tour with a critical eye for evidence of ongoing renovations, maintenance, and room conditions; ask to meet the director of nursing and social services, and request direct contact with current residents or families to hear recent experiences. Confirm that call-bell response times, medication administration protocols, and incident-reporting processes have reliable, transparent workflows. If the answer to any of these hinges on family advocacy or repeated follow-up, factor that into the decision-making timeline.

Ultimately, this community can be a rightful fit for families who can actively participate in oversight, prioritize strong rehab outcomes, and tolerate a degree of operational volatility as improvements continue. For those who place seamless governance, consistent bedside care, and unambiguous accountability at the top of the list, alternatives with steadier staffing, clearer communication, and proven patient safety records may be the safer path. The facility's rehabilitation strengths and renovated environment offer real potential, but the decision should rest on whether steady, transparent care is achievable day in and day out, not only in moments of progress.

Transportation

• Readville (0.8 miles)
• Route 128 station (1.9 miles)
• Canton Junction Station (4.9 miles)
• MBTA North Quincy Station (5.6 miles)
• MBTA Wollaston Station (5.8 miles)
• MBTA Braintree Station (6.4 miles)
• MBTA - JFK/UMass (7.2 miles)

Restaurants

• McDonald's (1.5 miles)
• Yard House (2.7 miles)
• Eggs & Thai Cafe (3 miles)
• Chick-Fil-A (3.1 miles)
• Corrib Pub & Restaurant (3.9 miles)
• 1048 Bar and Grill (4.2 miles)
• Widowmaker Brewing (4.4 miles)

Cafes

• Dunkin' Brands (1.7 miles)
• Starbucks (3 miles)
• Mike's Donuts (4.9 miles)
• Target T2693 Braintree (5 miles)
• Starbucks (5.1 miles)
• Brookside Cafe (5.9 miles)
• Reign Drink Lab (6 miles)

Parks

• Houghton's Pond (2.1 miles)
• Almont Park (3.3 miles)
• Governor Hutchinson's Field (3.8 miles)
• Pagel Playground (4 miles)
• Andrew's Park (4.8 miles)
• Cutler Park (5.4 miles)
• Larz Anderson Park (5.6 miles)

Pharmacies

• Wegmans (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)

Hospitals

• New England Baptist Outpatient Care Center (2.6 miles)
• West Roxbury VA Hospital (3.9 miles)
• Lemuel Shattuck Hospital (4.9 miles)
• New England Baptist Hospital (6.9 miles)
• Brigham and Women's Hospital (7.3 miles)

Physicians

• Carney Hospital (4.3 miles)
• Dedham Medical (5 miles)
• Guild Medical Center (5.1 miles)
• Dedham Medical Associates (5.5 miles)
• Coffey Eye Care (5.6 miles)
• Harvard Vanguard Medical Associates (6.4 miles)
• Mass. Eye and Ear (7.1 miles)

Theaters

• AMC Braintree 10 (4.6 miles)
• Showcase Cinema de Lux Randolph (5.6 miles)
• Showcase SuperLux (6.8 miles)

Places of Worship

• Saint Catherine of Siena Parish (4.7 miles)
• First Baptist Church (5.4 miles)