Northwood Rehabilitation & Healthcare Center in Lowell, MA
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1010 Varnum Avenue, Lowell, MA 01854
For more information about senior living options: (844) 490-3973
The Northwood team is described as like family and among the best by families. Nadia Ambassador is described as very good, professional, and making sure everyone's needs are met. The Ambassador program is valued as important and helps families stay connected with their loved ones. Staff, including nurses, CNAs, therapists, and activity staff, are praised for excellent, compassionate care. The facility is praised for cleanliness, modern facilities, and respectful treatment of residents. Families feel warmly welcomed by staff and believe the care is attentive and kind. The rehabilitation and PT staff are credited with helping residents regain strength and quality of life.
It was the worst experience, with call lights taking almost an hour to be answered for meds and then another hour to receive them. There were mice and cockroaches. The food was inedible. Most of the staff had awful attitudes and seemed to be in the wrong field. The first nurse had a terrible attitude and wouldn't stay, saying she couldn't stay all day. The reviewer warned others not to bring their loved ones there. There was a nauseating smell of urine upon arrival. The drawers in the patient's room contained someone else's belongings. An aide rolled her eyes and failed to address the issue. The bell rang for nearly an hour with no one coming to help. The floor staff had an "it's not my job" attitude and showed zero empathy. The ambulance service doesn't go to Winchester. Residents were left unbathed for days and not properly cared for. The reviewer urged that the facility shut down and that people stay away. They were not impressed with D'Youville and believed dementia patients were not being properly cared for at the time. It was described as the worst facility seen, with staff who didn't help, made residents wait, and ignored them. The nurse practitioner drastically changed medications, sedating the patient. Calls to managers and other staff were not returned promptly. The staff turnover was high. The place looked like it was falling apart.Northwood Rehabilitation & Healthcare Center in Lowell is best suited for seniors who need substantial rehabilitation services and crave a caregiving culture built on personal connection. The community's standout asset is a relationship-focused approach, anchored by therapists who push for real progress and staff who greet residents by name. A distinctive feature is the Ambassador program, particularly Nadia, which provides language-supported, family-friendly communication for Portuguese-speaking residents and keeps families connected through regular updates and FaceTime. For families willing to trade some day-to-day operational chaos for accessible rehab, social engagement, and a home-like atmosphere, Northwood can deliver meaningful gains. Those seeking consistently flawless daily operations, uniform staffing, or the most stringent infection-control standards should consider alternatives.
On the upside, rehab quality emerges as a core strength. Numerous families report clear, measurable progress from physical therapy, with therapists who tailor programs and closely monitor advancement. The broader caregiving team - nurses' aides, therapy aides, and activity staff - receives praise for warmth and attentiveness when care is going smoothly. The ambassador program compounds these benefits, especially for non-English-speaking families, by reducing language barriers and enabling steady updates on recovery. An active calendar of outings and daily activities helps residents stay engaged, contributing to smoother transitions from hospital stays and a sense of ongoing purpose within the facility.
Yet the darker experiences cannot be ignored. Several reviews describe slow call-light responses, medication delays, and gaps in bedside responsiveness that undermine safety and daily comfort. Cleanliness and pest concerns surface in some accounts, with mentions of odors or rooms not meeting expectations upon arrival. Staffing consistency also appears uneven, with some caregivers described as exceptionally empathetic and capable, while others appear disengaged or misaligned with residents' needs. For residents requiring constant supervision or one-on-one attention, bed management and care assignment can become a point of contention, prompting families to advocate assertively for adequate oversight.
Despite operational shortcomings, the ambassador program remains a real differentiator. Nadia and other ambassadors offer translation, daily check-ins, and help families maintain visual contact with loved ones, which has transformed experiences for many non-native speakers. The weekend coverage gap is a recurring theme, and communication can feel strained when ambassadors are not available. That vulnerability is real, but it is somewhat offset by the emotional and logistical relief ambassadors provide during critical rehab periods. Prospective residents should inquire about weekend ambassador availability and establish clear, reliable channels to reach care teams outside standard hours.
Environment and daily living conditions present a mixed picture. Some reviewers describe quieter, cleaner surroundings with well-maintained facilities, while others recount smells, misfiled belongings, or rooms that feel more institutional than homelike. Meal quality likewise divides opinion - some residents enjoy the dining options, others find meals unpalatable or inconsistent in nutrition. The key takeaway is to verify room conditions, dining choices, and housekeeping routines during a visit, so expectations align with what is actually offered. This diligence helps families determine whether the ambiance and daily life at Northwood match their loved one's preferences.
Bottom line: Northwood can be a solid, rehab-focused choice for seniors who value strong therapy, personal warmth, and language-friendly family involvement, provided the care plan matches the resident's cognitive and behavioral needs. For families prioritizing ironclad consistency, rapid response, and uniformly high daily standards, alternative facilities may offer more predictable experiences. The prudent approach involves a thorough, mode-by-mode tour, direct conversations with the therapy and nursing leadership, and a clear plan to observe call-light responsiveness, medication administration, and eligibility for one-on-one supervision. If Northwood is chosen, leverage the ambassador program, confirm weekend coverage, and insist on transparent, capped communication to monitor progress and address concerns early.
123 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Northwood Rehabilitation & Healthcare Center in Lowell, MA is a premier assisted living community offering a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and welcoming environment where seniors can enjoy their golden years with peace of mind.
The community features a beauty salon where residents can indulge in pampering treatments and haircuts. Each resident's entertainment needs are met with cable or satellite TV available in their private rooms. Community operated transportation is provided for easy access to shopping, appointments, and outings.
For those who wish to stay connected digitally, there is a computer center equipped with Wi-Fi/high-speed internet. Enjoy delicious meals served in the dining room with restaurant-style dining. For added convenience, each living space comes fully furnished and has private bathrooms and kitchenettes.
Residents have ample opportunities for socializing and recreation at Northwood Rehabilitation & Healthcare Center. The fitness room encourages an active lifestyle, while the gaming room offers friendly competition. There is also a small library for quiet reading time.
Care services are available round-the-clock to ensure the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, transfers, and meal preparation is provided as needed. Medication management is offered to help residents stay on top of their health regimens.
Mental wellness programs are designed to enhance cognitive abilities and promote emotional well-being among residents. Special dietary restrictions including diabetes diets are accommodated by the skilled culinary team.
In terms of location, there are several amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship. Planned day trips and scheduled daily activities organized by the community keep residents engaged and entertained.
At Northwood Rehabilitation & Healthcare Center in Lowell, MA, seniors can expect exceptional care services combined with an array of amenities that cater to their individual preferences and needs.
Northwood Rehabilitation & Healthcare Center is located at 1010 Varnum Avenue, Lowell, MA 01854 in Middlesex County, Massachusetts
Northwood Rehabilitation & Healthcare Center on seniors.fyi includes 10 photos including images showing landscaping, interior, awning, entrance, building, architecture, plant, natural light, and more.
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Interior
Decor
Building
Architecture
Landscaping
Entrance
Fireplace
