Northwood Rehabilitation & Healthcare Center

Pros

• The nurses always had a smile and took the time to answer our questions with a caring attitude.
• The staff over there is the best staff I have seen around and they treated my parents with respect and pride.
• They kept my mother very comfortable and peaceful so that she went peacefully.
• The workers are very caring and try to attend to everyone's needs.
• It was light and airy, and they have lots of programs for people to do.
• Most of the workers were nice and took good care of my grandparents.

Cons

• The staff don't help patients, make them wait or ignore them.
• Nurse practitioners have no experience, endanger patients and do not return calls.
• The residents are always urinated and smelly.
• The nurses were not kind and had horrible attitudes.
• They tend to just leave patients in bed without providing proper care.
• The room was like a cheap motel room with two beds.
• Some workers were not as caring and items went missing from rooms.

Review

Northwood Rehabilitation and Healthcare Center is a facility that has garnered mixed reviews from patients and their families. While some have had positive experiences, others have had terrible encounters with the staff and care provided.

One reviewer described Northwood as the worst facility they have ever seen, claiming that the staff neglected patients and made them wait or ignored them altogether. They also criticized the lack of experience among the nurse practitioners, stating that they endangered patients and did not return calls. One instance included a nurse practitioner changing medication so drastically that it left a patient sedated to the point where they couldn't hold a conversation.

Another reviewer echoed these sentiments, expressing their disappointment in Northwood's nursing care. They claimed that residents were often left urinated and smelly, with nurses being rude and unprofessional. The reviewer also stated that their family member was frequently left sitting in soiled clothes for hours without assistance.

Contrary to these negative reviews, some individuals had more positive experiences at Northwood. One person found the facility to be clean, neat, and well put together despite feeling like it wasn't home-like. Another mentioned that their mother enjoyed living there due to the food and activities provided.

On the other hand, another reviewer shared their dissatisfaction with Northwood, stating that they found the nurses to be unkind but highlighted outstanding work from the aides. They specifically mentioned their disappointment in the nurses' attitudes and work ethic.

In contrast to these negative experiences, one individual claimed exceptional care at Northwood when their father was an inpatient on the Alzheimer's unit. The nurses were praised for being attentive and caring towards all residents, always taking time to answer questions with a smile. This person highly recommended Northwood for anyone seeking skilled and compassionate care.

Another reviewer expressed immense gratitude towards the staff at Northwood for their parents' care. Even though both of their parents are now deceased, they commended every department within the facility for being competent and friendly.

Furthermore, D'Youville Senior Care was lauded by a reviewer for their fantastic care and attention to patients. The cleanliness of the facility and the comfort they provided during the reviewer's mother's end-of-life care were highly appreciated.

However, not all reviewers were fond of D'Youville. One person stated that dementia patients were not being treated at the time of their visit, although they mentioned the facility's cleanliness and variety of programs available. They also mentioned the long waiting list for admission, with speculation that those who can afford private pay or have good insurance are given priority over Medicaid patients.

Lastly, another reviewer found their experience at a different facility to be decent overall. While most workers were caring and attentive towards their grandparents, there were instances where items went missing from their rooms.

In conclusion, Northwood Rehabilitation and Healthcare Center has received a mix of reviews. While some individuals have had positive experiences with caring staff and good amenities, others have reported neglectful behavior towards residents and poor communication with family members. It is important for families to thoroughly research and consider different options before deciding on a healthcare facility for their loved ones.

Physicians

• Global Care Group MD (0.6 miles)
• Chelmsford Family Practice (0.9 miles)
• Mark Gilchrist, MD (2.8 miles)
• Allergy & Asthma Specialists, PC (3.1 miles)
• Chelmsford Dermatology (3.1 miles)
• Massachusetts Eye Associates (3.1 miles)
• Harvard Vanguard Medical Associates (3.7 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Walgreens (2.5 miles)
• Alexander's Pharmacy (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• China Star (0.8 miles)
• McDonald's (1.1 miles)
• Burger King (1.2 miles)
• Sully's Ice Cream Stand (1.7 miles)
• McDonald's (2.5 miles)
• Tavern in the Square (2.7 miles)
• Lo Kai Restaurant (2.9 miles)

Cafes

• Starbucks (1.3 miles)
• Triangle Store And Deli (1.7 miles)
• Heav'nly Donuts (5.4 miles)
• Whole Foods Market (5.8 miles)
• Panera Bread (6.2 miles)
• Aroma Joe's (6.3 miles)
• Pressed Cafe (6.5 miles)

Parks

• Friendship Park (2.8 miles)
• Benson's Park (9 miles)

Places of Worship

• First Baptist Church (4.9 miles)
• La Iglesia De Jesucristo De Los Santos De Los Últimos Días (8.8 miles)

Theaters

• AMC Tyngsboro 12 (5.4 miles)

Hospitals

• Tewksbury Hospital (7.9 miles)
• Ascendant Healthcare (9 miles)