D'Youville Center For Advance Therapy

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  • Interior

    A bright and inviting dining area with red tablecloths and ample natural light.

  • Outdoors

    A modern architectural building with expansive glass windows surrounded by lush green grass.

  • Exercise Equipment

    A well-lit gym space designed for fitness and rehabilitation activities.

  • Healthcare

    A quiet hospital room with beds separated by privacy curtains.

  • Rehabilitation

    A rehabilitation therapy room featuring a wheelchair, wooden balance training structure, and physical therapy equipment.

  • Physical Therapy

    A spacious physical therapy room equipped with various exercise machines and a step platform for rehabilitation activities.

D'Youville Center For Advance Therapy

1071 Varnum Avenue, Lowell, MA 01854

For more information about senior living options: (844) 490-3973

3.1 from 16 reviews
5 stars
7
4 stars
1
3 stars
1
2 stars
1
1 stars
6

Skilled Nursing Facility

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    Overall Review of D'Youville Center For Advance Therapy

    Pros

    • pro The therapists were highly praised, with most nurses described as wonderful and the staff friendly.
    • pro The reviewer was satisfied with the experience and said the team did a great job.
    • pro The care for the grandfather was excellent, and the staff were praised for their compassion.
    • pro The caregivers were nice and compassionate, and the patient loved everyone.
    • pro D'Youville's staff were amazing, compassionate, and patient.
    • pro The mother received wonderful care, with a great staff and a sparkling facility.

    Cons

    • pro The pharmacy was not located on site, causing delays in obtaining pain medications.
    • pro There were initial delays of about five hours past the due time to receive pain meds, and future requests had to be made well in advance.
    • pro Nighttime language problems were reported.
    • pro A male nurse reportedly lost his temper and yelled when pain meds were requested, which was described as unprofessional.
    • pro One reviewer described this rehab as "no good."
    • pro A granddaughter-in-law reported pca staff humiliating her relative, unsupportive therapists, skipped meals, and being left lying in urine, with no real changes after complaints.
    • pro The reviewer urged others not to send their loved ones here.
    • pro A mother's experience involved staff blaming her for not cooperating, terrible and dirty care, and her eventual death shortly after leaving the facility.
    • pro Staff were described as surly and failing to treat patients like human beings; patients were woken early for weigh-ins and received annoyed responses to buzzer calls.
    • pro Nursing supervisors were rude over the phone, and family visits were restricted during Covid.
    • pro In spite of one caring PT, the overall impression suggested avoiding the place or keeping a very close watch on the staff.
    • pro Meals were sometimes wrong or missing items, or substitutions were made without asking.

    Review

    The feedback about this rehab facility runs the gamut from high praise to grave concerns, showing a wide spectrum of experiences across different patients and families. Several reviewers singled out the therapy teams as standout elements of care. Therapists earned an A+, and many patients described the nursing staff as wonderful and attentive. The aides and other staff were often noted as friendly and well-meaning, contributing to a generally positive impression for those who connected with them. For some, this created a sense of reassurance during what can be a stressful recovery period, reinforcing the belief that skilled therapists and compassionate nurses can make a meaningful difference in rehabilitation.

    Yet, alongside the praise, a substantial number of reviews flag serious drawbacks that could affect safety and comfort. A recurring issue is the lack of an on-site pharmacy, which meant delays in pain medications and the need to proactively request meds well before they were due. One patient described waiting five hours past the expected time to receive pain meds, and another noted having to request medications a half to three-quarters of an hour ahead of time. Language barriers were also reported at night, adding another layer of difficulty for patients trying to communicate urgent needs.

    There are particularly alarming accounts that describe hostile or unprofessional behavior. One review recounts an incident where a male nurse "lost his cool" after repeatedly requesting pain meds, entering a patient's room in anger and insisting it wasn't his fault and that he had no help. This description of yelling and a loss of professionalism stands out starkly against the more common praise for caring staff and raises serious concerns about how caregivers manage frustration and patient pain in real time.

    A subset of the feedback is pointedly negative, with strong warnings about the overall quality of care. Phrases like "This is rehab no good" and "Please don't bring your loved ones here" appear in several entries. One family described a grandmother-in-law being humiliated by PCAs, with PTs allegedly telling a patient she didn't want to do the work instead of supporting her, and a pattern of meals being skipped while the patient lay in her own urine. Complaints extended to staff attitudes and a lack of meaningful changes after concerns were raised, prompting strong cautions to others considering the facility.

    The most severe and emotionally charged anecdotes involve life-and-death outcomes and profound grief. One family described their mother with Ulcerative Colitis who deteriorated rapidly after admission, with staff allegedly blaming the patient's lack of cooperation rather than offering real support. The account culminates in the mother's passing less than a week after leaving the hospital, accompanied by statements that the experience was terrible and the facility dirty. These stories carry a heavy emotional weight and underscore the importance of compassionate care and responsive advocacy in rehabilitation settings.

    Amid the intense negative feedback, there are still narratives of positive changes and appreciation that provide a counterpoint. A reviewer who spent seven days there reported that the caretakers assigned to them, along with the nursing students and cleaning crew, were "so nice and compassionate." The major complaint in that case was the meals, which were sometimes incorrect or missing items, or replaced without confirmation, but the overall sentiment remained favorable with five stars given for the care they received.

    Other comments focus on interpersonal dynamics and the tone of staff interactions. Some patients described staff as consistently surly, who didn't treat patients like human beings and woke them early for "dry weight" measurements. Responses to call buttons ranged from annoyed to dismissive, and nursing supervisors were described as rude over the phone by at least one reviewer. On the flip side, one reviewer noted that the PT person seemed to genuinely care and that the facility looked nice, signaling a mixed environment where professionalism and empathy coexist, sometimes in tension with organizational constraints.

    There are repeatedly positive notes about long-term outcomes and individual caregivers who made a meaningful difference. One patient recovering from a stroke described the staff as amazing, compassionate, and patient, and credited the facility with enabling a smoother transition back to hospital care when needed. The gratitude extended to the staff for helping a family member regain stability and strength, with a sense of relief that a better option had become available. Similarly, another patient emphasized the ongoing kindness they received from the staff, citing specific aides who were described as caring and attentive.

    Overall, the reviews paint a nuanced portrait of the rehab experience at this facility. The strongest praise is reserved for therapists, some nurses, and dedicated aides who show up with empathy and professional skill. Yet the most jarring criticisms spotlight systemic issues - delayed pain management, communication barriers, inconsistent responsiveness, and, in the most severe cases, apparent neglect or mistreatment. Families are urging prospective patients to weigh these factors carefully, stay vigilant about pain control and daily needs, and engage actively with staff and administration to ensure accountability. In short, the facility presents moments of excellent care and genuine compassion, but it also carries several alarm bells that should be carefully considered by anyone evaluating it for a loved one.

    Features

    Housing

    • 33 resident community capacity 33 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Manchester (20 miles away) Manchester (20 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    D'Youville Center for Advanced Therapy, located in the heart of Lowell, MA, offers a nurturing and vibrant assisted living community designed to meet the unique needs of its residents. With a focus on comfort and quality care, residents are welcomed into a fully furnished environment with a range of amenities that contribute to their well-being.

    The center features cable or satellite TV, high-speed Wi-Fi, and cozy outdoor spaces where residents can relax and connect with nature. Residents enjoy restaurant-style dining complemented by special dietary options tailored to individual health requirements. The dining room is a social hub, fostering community through shared meals in an inviting atmosphere.

    Caring for its residents is at the forefront of D'Youville's mission. The facility provides 24-hour supervision and comprehensive care services including assistance with daily living activities such as bathing, dressing, and transfers. Additionally, there are specialized programs for mental wellness and diabetes management ensuring that each resident receives personalized attention.

    A robust schedule of resident-run activities and planned daily events encourages socialization and engagement among the community members, while convenient services like housekeeping and move-in coordination make transitioning into this supportive environment seamless.

    Situated conveniently nearby are two cafes perfect for casual outings, several parks for leisurely strolls or picnics, numerous pharmacies for health needs, physicians for medical consultations, and an array of restaurants to explore local cuisine.

    At D'Youville Center for Advanced Therapy, residents not only receive compassionate care but also enjoy an enriching lifestyle filled with opportunities for connection and personal growth in a warm community setting.

    Nearby Places of Interest

    Physicians

    • Global Care Group MD (0.7 miles)
    • Chelmsford Family Practice (0.9 miles)
    • Mark Gilchrist, MD (3 miles)
    • Allergy & Asthma Specialists, PC (3.2 miles)
    • Chelmsford Dermatology (3.2 miles)
    • Massachusetts Eye Associates (3.2 miles)
    • Harvard Vanguard Medical Associates (3.9 miles)

    Pharmacies

    • CVS Pharmacy (0.8 miles)
    • Walgreens (0.9 miles)
    • Alexander's Pharmacy (2.4 miles)
    • Walgreens (2.6 miles)
    • CVS Pharmacy (2.8 miles)
    • Walgreens (3.1 miles)
    • CVS Pharmacy (3.5 miles)

    Restaurants

    • China Star (0.9 miles)
    • McDonald's (1.3 miles)
    • Burger King (1.4 miles)
    • Sully's Ice Cream Stand (1.8 miles)
    • McDonald's (2.6 miles)
    • Lo Kai Restaurant (2.8 miles)
    • Tavern in the Square (2.9 miles)

    Cafes

    • Starbucks (1.4 miles)
    • Triangle Store And Deli (1.7 miles)
    • Heav'nly Donuts (5.4 miles)
    • Whole Foods Market (5.9 miles)
    • Panera Bread (6 miles)
    • Aroma Joe's (6.4 miles)
    • Pressed Cafe (6.4 miles)

    Parks

    • Friendship Park (2.9 miles)
    • Benson's Park (8.9 miles)

    Places of Worship

    • First Baptist Church (5.1 miles)
    • La Iglesia De Jesucristo De Los Santos De Los Últimos Días (8.8 miles)

    Theaters

    • AMC Tyngsboro 12 (5.3 miles)

    Hospitals

    • Tewksbury Hospital (8 miles)
    • Ascendant Healthcare (9.1 miles)

    Frequently Asked Questions

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