Linda Manor Extended Care Facility

Pros

• Linda Manor Extended Care Facility was commended for its excellent communication and coordination with the assisted living facility across the street.
• The facility was described as beautiful and resembling an incredible mansion, providing a comfortable and spacious room for residents.
• The OT and PT staff were praised for their excellent job, being cheerful, upbeat, and providing just the right amount of encouragement to help patients progress in their therapy.
• The nursing staff at Linda Manor were described as caring, kind, and attentive, explaining their actions to residents and maintaining a clean environment without any unpleasant odors.
• Visitors noted that all areas of the facility were above-average in appearance and condition, highlighting the cleanliness and brightness of the facility even during the winter season.
• Residents appeared happy and engaged in daily activities, indicating that they were challenged and socially connected within Linda Manor's supportive atmosphere.

Review

Linda Manor Extended Care Facility has received mixed reviews from visitors and residents alike. One common complaint is the apparent lack of caring and angry staff. Family members have expressed concerns about the consistency of medication administration, with some noting discrepancies in the number of medications given on different days. This inconsistency seemed to contribute to confusion in some residents, which family members believed may have been caused by a failure to administer anxiety medications.

Another issue raised by family members is the use of personal items, such as diapers, that they had purchased for their loved ones. It was alleged that these items were taken from the resident's dresser without permission and used on other patients. When confronted about this, the staff reportedly responded callously, stating that "that's the way it works here." There are suspicions that this practice may be related to billing Medicare for diapers or a lack of stock.

In addition to these concerns, there have been complaints about a lack of effective communication and oversight among the staff. Some family members feel that no one is held accountable for mistakes or lapses in care. This lack of accountability has led to frustration and a sense that no one is in charge at Linda Manor.

Another issue raised by one family member involved a financial matter. They were required to make a three-week deposit when their father was admitted to the facility but were promised reimbursement for any unused portion once Hospice coverage kicked in. However, despite their father passing away within five days, they had not received their reimbursement more than two months later. Their attempts to contact Linda Manor went unanswered for six weeks.

On a more positive note, there were also some individuals who had positive experiences at Linda Manor. One reviewer mentioned that the facility was incredible and praised its communication with an assisted living facility across the street. They also mentioned that despite not knowing all the details of their father's care, they felt it was great overall. The reviewer did mention a desire for residents to be brought outside more often.

Another reviewer noted that their experience at Linda Manor was positive. They praised the occupational and physical therapy staff for their excellent work and the nursing staff for being caring and kind. The reviewer also remarked that the facility was clean with no odor, and the meals were tasty and home-like.

Lastly, an Occupational Safety and Health Administration officer visited Linda Manor in a professional capacity. They observed that the facility had a sunny and welcoming entrance and overall above-average appearance. Staff interviews conducted privately were positive, indicating good morale among employees. The inspector also noticed supportive interactions between residents and staff during casual observation, suggesting a positive social environment.

In conclusion, Linda Manor Extended Care Facility has received both praise and criticism from visitors and family members. Concerns have been raised about the attitude of staff members, inconsistencies in medication administration, the use of personal items without permission, lack of communication and oversight, as well as delays in reimbursement. However, there have also been positive comments about effective therapy services, caring nursing staff, cleanliness of the facility, enjoyable meals, and a generally happy atmosphere among residents engaging in daily activities.

Located in Leeds, Massachusetts, this area offers a convenient and diverse range of amenities for senior living. With multiple hospitals and medical facilities nearby, including the VA Central Western Massachusetts Healthcare System and Cooley Dickinson Emergency Department, residents can feel assured of easy access to healthcare services. Additionally, a variety of restaurants such as JJ's Tavern and Panda Garden provide options for dining out, while pharmacies like Williamsburg Pharmacy and Walgreens are within a short distance for medication needs. For leisure activities, cinemas like Cinemark and parks such as Groff Park offer opportunities for entertainment and outdoor relaxation. Overall, this neighborhood provides a well-rounded environment with essential services and recreational options for seniors to enjoy their golden years.

Hospitals

• VA Central Western Massachusetts Healthcare System (0.8 miles)
• Kittredge Surgery Center (2.8 miles)
• Cooley Dickinson Emergency Department (2.8 miles)
• Cooley Dickenson MRI Center (2.9 miles)
• Kealy, John Medexpress Urgent Care (7.7 miles)

Restaurants

• JJ's Tavern (2 miles)
• Cooper's Corner (2.2 miles)
• Great Wall Restaurant (2.2 miles)
• Panda Garden (2.5 miles)
• Smithsonian Cafe and Chowder House (2.7 miles)
• D'Angelo Grilled Sandwiches (3.2 miles)
• Bluebonnet Diner (3.3 miles)

Physicians

• Valley Medical Group (2.1 miles)
• Northampton Plastic Surgery (2.2 miles)
• Northampton Cardiology Associates (2.2 miles)
• Hampshire Gastroenterology Associates (2.2 miles)
• Balin Eye & Laser Center (2.3 miles)
• Northampton Area Pediatrics (2.3 miles)
• Allergy and Immunology Associates of New England (2.3 miles)

Pharmacies

• Williamsburg Pharmacy (2.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (5.7 miles)
• Walgreens (6.5 miles)
• Walmart Pharmacy (7 miles)
• CVS Pharmacy (8 miles)

Cafes

• Familiars Coffee & Tea (4.3 miles)
• Esselon Coffee Roasting Co. (4.9 miles)
• Panera Bread (7 miles)
• Starbucks (7 miles)
• Procrastination Station (8.5 miles)
• People's Market (8.5 miles)
• LimeRed Teahouse (8.8 miles)

Theaters

• Cinemark (7.3 miles)

Parks

• DAR - Fire Tower (8.6 miles)
• Groff Park (8.8 miles)