Highview Of Northampton

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  • Interior

    A patient room featuring two beds with side tables and a warm color scheme.

  • Outdoors

    Sign for Highview of Northampton at 222 River Road.

  • Decor

    An elegantly arranged dining room featuring tables set for a special occasion, accented by floral arrangements and a classic piano.

  • Building

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  • Trees

    A scenic view of clouds in a blue sky above a building and an American flag.

  • Landscaping

    A building entrance with a red awning and landscaped walkway.

  • Outdoor

    Welcome sign for Highview of Northampton located at 222 River Road, adorned with festive decorations.

  • Nature

    A welcoming sign for Highview surrounded by lush greenery.

  • Exercise Equipment

    A well-equipped rehabilitation center featuring various exercise equipment and colorful fitness balls.

  • Office

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Highview Of Northampton

222 River Road, Leeds, MA 01053

For more information about senior living options: (844) 490-3973

3.1 from 33 reviews
5 stars
17
4 stars
0
3 stars
1
2 stars
0
1 stars
15

Skilled Nursing Facility

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    Overall Review of Highview Of Northampton

    Pros

    • pro The staff were amazing and prioritized his health, especially the head nurse.
    • pro The CNAs, cooks, maintenance crew, physical therapists, and transport drivers were all patient and accommodating.
    • pro The ambassadors at Highview are awesome, sweet, and caring with great bedside manner.
    • pro The ambassador program has been a positive experience, offering help with shopping, conversation, outdoor time, and activities.
    • pro Physical and occupational therapy helped him regain strength and return to work quickly.
    • pro Nurses and nurse aides on East Wing were amazing and caring.
    • pro Overall, the care from the staff and therapy teams was excellent and supportive.

    Cons

    • pro The facility is horrible, unfit, negligent, and should be shut down.
    • pro Residents were neglected and treated poorly, often in ragged clothes and unsafe conditions.
    • pro Staffing is severely inadequate, e.g., one nurse for 27 patients and only a few CNAs for many residents.
    • pro There are serious drug-related concerns, including admissions of residents with drug habits and alleged narcotics misconduct.
    • pro Residents and visitors experienced assaults or violence, with poor response and communication from staff.
    • pro Personal belongings were lost or stolen, with accusations that management or the DON did not reimburse or locate items.
    • pro The building is run-down, outdated, unsafe, with poor maintenance and unpleasant smells.
    • pro There were reports of pressure to place residents on hospice to "get rid of them," indicating coercive end-of-life practices.

    Review

    Highview appears in the memories of its residents and their families as a place of two starkly different experiences. Across dozens of remarks, some people recount moments of genuine care and professional nursing, while many others describe a cascade of neglect, fear, and distrust. The overall impression is that the facility is haunted by serious safety and staffing concerns, with a few shining examples of compassionate staff or therapeutic benefit standing in sharp contrast to repeated claims of mistreatment, mismanagement, and an environment that fails to protect the most vulnerable residents.

    A dominant thread in the collection of reviews is the accusation of harm and unsafe practices. Several accounts allege drug-related problems inside the facility, including residents being drugged in ways that left them disoriented or in danger, and episodes that required emergency intervention or Narcan to revive someone who had nearly died. Others describe hospitalizations following incidents at the facility, painting a picture of a care environment where preventable medical crises occur too often. One reviewer notes a pattern of residents choking or otherwise facing dangerous situations linked to the quality of care, prompting a deep sense of alarm about the overall safety of the place. The repeated implication is that the care environment is not only substandard but potentially life-threatening for some residents.

    End-of-life decisions and patient autonomy appear as a particularly troubling theme. Several reviewers allege pressure being exerted on healthcare proxies to place residents on hospice, with insinuations that such steps are used as a means to manage costs or "get rid of" residents rather than to honor their wishes or promote comfort. The sentiment voiced is that decisions are not always made in the best interest of the patient, and that the facility's leadership may be more concerned with staffing and resource management than with compassionate, patient-centered care. The frustration is palpable: "no one deserves to be treated that way" is a sentiment echoed in discussions about hospice pressure and the broader approach to end-of-life care.

    Staffing shortages and management issues emerge as another pervasive concern. Reviewers frequently describe inadequate staffing ratios - one nurse for a large number of patients, too few certified nursing assistants for the number of residents - and accuse the facility of neglecting crucial tasks like medication administration, medication reconciliation, and in-house procedures. There are criticisms that staff may sleep on the job and that basic duties - checking medications, ensuring updated care plans, and monitoring safety - are not performed consistently. Several comments highlight a disconnect between the care residents need and the resources available, suggesting that such gaps not only hinder recovery and comfort but also put residents at risk on a day-to-day basis.

    Yet the narrative is not uniformly negative. A number of residents and prior staff share glowing testimonials about particular people and programs within Highview. Several accounts credit a heads-up, compassionate nurse or a dedicated head nurse with making a tangible difference in immediate care, particularly with medications, meals, and daily comfort. The physical and occupational therapy teams are repeatedly praised for restoring strength and confidence, enabling some residents to return to work or resume daily activities earlier than expected. The ambassador programs receive enthusiastic support from residents who say these ambassadors provide meaningful companionship, help with errands and paperwork, and improve overall morale. There is a clear sense that when individual staff members engage with residents with genuine kindness and attention, the care experience can be markedly better and even life-affirming.

    Even within the praise, there are cautions about inconsistent experiences and administrative gaps. Several reviews describe miscommunication and unresponsiveness from social workers or administrators when problems arise - lost or damaged belongings, delays in returning phone calls, and insufficient follow-through on important concerns. One family recounts a broken Nativity set and a general sense that precious personal items were mishandled or not properly preserved; another points to an administrative impression of indifference when it came to resolving issues related to personal property and reimbursement. These anecdotes contribute to a broader impression that, while there can be moments of good care, the institutional framework itself sometimes stumbles in ways that undermine trust and calm.

    The overall takeaway from the collection is a facility with serious, multi-layered problems that overshadow the positive experiences some individuals describe. There are clear concerns about patient safety, drug management, and the ethics of end-of-life decision-making, alongside frequent reports of staffing shortages and inconsistent administrative responsiveness. Yet amid the criticism, there are also stories of resilience and care: residents who felt seen and supported by specific staff members, therapy teams that helped them regain independence, and ambassadors who offered companionship and practical assistance. The messages converge on a cautious recommendation: be wary of the facility, seek out and verify the experiences of individual staff members, and push for transparent oversight and thorough investigation where concerns arise. For families considering Highview, the accounts suggest a need for vigilant advocacy, detailed questions about staffing and safety, and a clear plan for ongoing monitoring of care quality.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Highview Of Northampton is an assisted living community located in Leeds, MA. Our community offers a wide range of amenities to ensure our residents enjoy a comfortable and convenient lifestyle.

    For personal care, we provide a beauty salon on-site for residents to maintain their appearance. Each unit is fully furnished and includes cable or satellite TV, private bathrooms, and Wi-Fi/high-speed internet access. Housekeeping services are also available to keep the living spaces clean and tidy.

    We understand the importance of socialization and staying active, which is why we offer various community-operated transportation services for outings and doctor appointments. Residents can also engage in activities at our gaming room, fitness room, small library, or enjoy the outdoor garden. Our dining options include restaurant-style meals prepared by our staff with special dietary restrictions taken into consideration.

    Providing comprehensive care services is a priority at Highview Of Northampton. We have a 24-hour call system and supervision for added security. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Our team also supports residents with medication management and adhering to diabetes diets. Mental wellness programs are implemented to encourage emotional well-being.

    Residents at Highview Of Northampton can take advantage of concierge services for any additional assistance they may need. Fitness programs cater to different physical abilities while planned day trips allow residents to explore outside the community. Resident-run activities create a sense of belonging and engagement among neighbors.

    With two pharmacies nearby, residents have easy access to medications when needed. Numerous physicians in the area provide medical support, ensuring quick response in case of emergencies. Additionally, there are multiple restaurants nearby where residents can dine out if desired.

    At Highview Of Northampton, we prioritize providing a comfortable living environment with comprehensive care services and ample amenities for our residents' well-being.

    Nearby Places of Interest

    Hospitals

    • VA Central Western Massachusetts Healthcare System (1.6 miles)
    • Kittredge Surgery Center (3.6 miles)
    • Cooley Dickinson Emergency Department (3.6 miles)
    • Cooley Dickenson MRI Center (3.6 miles)
    • Kealy, John Medexpress Urgent Care (8.5 miles)

    Restaurants

    • Panda Garden (1.9 miles)
    • JJ's Tavern (2.7 miles)
    • Great Wall Restaurant (2.8 miles)
    • Cooper's Corner (2.9 miles)
    • Smithsonian Cafe and Chowder House (3.6 miles)
    • D'Angelo Grilled Sandwiches (4 miles)
    • Bluebonnet Diner (4.2 miles)

    Pharmacies

    • Williamsburg Pharmacy (1.9 miles)
    • Walgreens (4.5 miles)
    • CVS Pharmacy (5 miles)
    • CVS Pharmacy (6.1 miles)
    • Walgreens (6.8 miles)
    • Walmart Pharmacy (7.9 miles)
    • CVS Pharmacy (8.9 miles)

    Physicians

    • Valley Medical Group (2.8 miles)
    • Northampton Plastic Surgery (2.9 miles)
    • Northampton Cardiology Associates (2.9 miles)
    • Hampshire Gastroenterology Associates (2.9 miles)
    • Balin Eye & Laser Center (3 miles)
    • Northampton Area Pediatrics (3 miles)
    • Allergy and Immunology Associates of New England (3 miles)

    Cafes

    • Familiars Coffee & Tea (5.1 miles)
    • Esselon Coffee Roasting Co. (5.8 miles)
    • Panera Bread (7.9 miles)
    • Starbucks (7.9 miles)
    • Procrastination Station (9.3 miles)
    • People's Market (9.4 miles)

    Parks

    • DAR - Fire Tower (7.9 miles)

    Theaters

    • Cinemark (8.2 miles)

    Frequently Asked Questions

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