Highview Of Northampton in Leeds, MA
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Information last verified:
222 River Road, Leeds, MA 01053
For more information about senior living options: (844) 490-3973
The staff were amazing and truly cared for the resident, with the head nurse ensuring medication and daily needs were met. The CNAs, cooks, maintenance crew, physical therapists, transport drivers, and doctors were patient and accommodating. The ambassadors at Highview are awesome—sweet, caring, and have great bedside manner. The ambassador program provides companionship, outdoor time, games, and help with shopping and paperwork. Physical and occupational therapy were excellent and helped the resident regain strength quickly. The nurses and nurse aides on the east wing were amazing. The staff are hard-working and deeply dedicated to residents. Many reviewers described the overall experience as positive, with appreciation for the staff and care received.
The facility is horrible and unfit, with neglect and violations. Residents are neglected, mistreated, and sometimes harmed, including hospitalizations and near-death experiences. The nursing home is run down and not updated, making it unsafe for residents. Staff sleep on the job and fail to provide proper care. Drug use among staff or workers showing up on drugs is reported, compromising safety. Personal belongings are mishandled, lost, damaged, or stolen, with little to no reimbursement. Management is accused of covering up illegal activities related to narcotics and lacking empathy. Staffing ratios are severely inadequate, leading to negligent care and medication delays. The ambassador program's removal diminished residents' well-being and support. The facility is described as a cesspool of incompetence and greed and should be investigated or avoided.Highview Of Northampton is best suited for seniors who need structured rehabilitation plus steady access to hands-on care, and who have family or a trusted advocate to regularly monitor day-to-day operations. The strongest case for this community rests on rehab and therapy, physical and occupational therapy can produce genuine gains, and diligent nursing and aide presence on many shifts has been described as compassionate and attentive by residents who benefited from timely medication, meals, and personal support. For families that value personal interactions with front-line staff, therapists, and programs designed to keep residents engaged, Highview can deliver meaningful day-to-day support when functioning at its best. This is not a hands-off, “set-it-and-forget-it” option; it requires active involvement to steer care and accountability.
However, a sizable segment of the feedback urges caution and suggests exploring alternatives, especially for residents with heightened safety needs or strict expectations for consistent staffing. Families prioritizing predictable, uniformly high-quality care with rigorous accountability may want to look elsewhere. Several reviews describe serious safety and governance concerns, including allegations of neglect, mismanagement of medications, and troubling incidents involving residents and staff. For those who cannot tolerate potential lapses in supervision, inadequate incident resolution, or unresolved complaints about belongings, other communities with stronger governance, transparent reporting, and demonstrably stable staffing should be on the short list.
The strongest upside, rehab quality and personal care, does not fully offset the most troubling downsides when viewed through a risk-aware lens. On the pros side, residents repeatedly credit physical and occupational therapy with regaining strength, enabling earlier return-to-work goals, and keeping mood and motivation intact. The care teams in many accounts are described as genuinely kind, patient, and responsive, with nurses and CNAs who go the extra mile. The ambassador program, when active, added social support and practical assistance that enhanced daily living, even if it has since changed or ended. These elements collectively create meaningful, tangible benefits for residents who can capitalize on rehab momentum and regular, caring bedside interactions.
Yet the cons are persistent and substantial, and they touch core expectations families have for any assisted-living setting. Chronic understaffing and reports of delayed medication administration raise immediate safety and quality-of-care questions. Accounts of medical or procedural delays, and some residents experiencing or witnessing unsafe conditions, point to systemic issues rather than isolated incidents. Allegations, though not uniformly proven, cover areas from medication mismanagement to theft and damaged personal belongings, and even accusations of residents being exposed to unsafe situations or to staff who may be under the influence. The building itself is described by some as rundown, with maintenance gaps that compound safety and comfort concerns. Taken together, these factors create a credible reason to press for rigorous, objective checks before committing.
From a decision-making standpoint, the balance tilts toward a cautious, action-oriented approach. For families pursuing aggressive rehab outcomes and willing to engage actively in oversight, Highview can be a viable option, provided there is a clear plan for ongoing monitoring: request detailed staffing schedules and ratios, confirm the medication administration process, review any open incident or corrective-action logs, and demand transparent reporting on safety and resident belongings. Tour the facility with specific questions about how emergency needs are handled, how often med passes occur on each shift, and what steps are taken when a concern is raised. If the answers are inconsistent or if staffing shortfalls recur, that signals higher risk.
Ultimately, families should use these findings to compare Highview against other local options with stronger track records in safety, staffing, and resident satisfaction. A prudent path is to visit multiple communities, speak with residents and families, and request recent quality metrics and state inspection results. If choosing Highview, enter with clearly defined expectations and a plan for hands-on advocacy, regular check-ins, mediated family meetings, and a concrete process for addressing grievances. If any of the red flags persist or intensify, narrow the field and prioritize facilities that offer proven stability, transparent governance, and consistently reliable care. The decision should hinge on rehabilitation goals, risk tolerance, and the ability to secure dependable oversight.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highview Of Northampton is an assisted living community located in Leeds, MA. Our community offers a wide range of amenities to ensure our residents enjoy a comfortable and convenient lifestyle.
For personal care, we provide a beauty salon on-site for residents to maintain their appearance. Each unit is fully furnished and includes cable or satellite TV, private bathrooms, and Wi-Fi/high-speed internet access. Housekeeping services are also available to keep the living spaces clean and tidy.
We understand the importance of socialization and staying active, which is why we offer various community-operated transportation services for outings and doctor appointments. Residents can also engage in activities at our gaming room, fitness room, small library, or enjoy the outdoor garden. Our dining options include restaurant-style meals prepared by our staff with special dietary restrictions taken into consideration.
Providing comprehensive care services is a priority at Highview Of Northampton. We have a 24-hour call system and supervision for added security. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Our team also supports residents with medication management and adhering to diabetes diets. Mental wellness programs are implemented to encourage emotional well-being.
Residents at Highview Of Northampton can take advantage of concierge services for any additional assistance they may need. Fitness programs cater to different physical abilities while planned day trips allow residents to explore outside the community. Resident-run activities create a sense of belonging and engagement among neighbors.
With two pharmacies nearby, residents have easy access to medications when needed. Numerous physicians in the area provide medical support, ensuring quick response in case of emergencies. Additionally, there are multiple restaurants nearby where residents can dine out if desired.
At Highview Of Northampton, we prioritize providing a comfortable living environment with comprehensive care services and ample amenities for our residents' well-being.
Highview Of Northampton is located at 222 River Road, Leeds, MA 01053 in Hampshire County, Massachusetts
Highview Of Northampton on seniors.fyi includes 10 photos including images showing landscaping, outdoors, flag, building, dining, nature, clouds, piano, and more.
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Interior
Outdoors
Decor
Building
Trees
Landscaping
Outdoor
Nature
Exercise Equipment
Office
