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Highview Of Northampton in Leeds, MA

Highview Of Northampton is a nursing home community in Leeds, MA.

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Highview Of Northampton in Leeds, MA

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  • Interior

    A patient room featuring two beds with side tables and a warm color scheme.

  • Outdoors

    Sign for Highview of Northampton at 222 River Road.

  • Decor

    An elegantly arranged dining room featuring tables set for a special occasion, accented by floral arrangements and a classic piano.

  • Building

    A building showcasing an American flag against a backdrop of fluffy clouds.

  • Trees

    A scenic view of clouds in a blue sky above a building and an American flag.

  • Landscaping

    A building entrance with a red awning and landscaped walkway.

  • Outdoor

    Welcome sign for Highview of Northampton located at 222 River Road, adorned with festive decorations.

  • Nature

    A welcoming sign for Highview surrounded by lush greenery.

  • Exercise Equipment

    A well-equipped rehabilitation center featuring various exercise equipment and colorful fitness balls.

  • Office

    A person seated at a reception desk, working on a computer in an office environment.

222 River Road, Leeds, MA 01053

For more information about senior living options: (866) 208-4318

3.1 from 33 reviews
5 stars
17
4 stars
0
3 stars
1
2 stars
0
1 stars
15

Overall Review of Highview Of Northampton

differentiator 4 reviews mention this

Ambassador program stands out

Residents describe the ambassador program as helpful and personal.

Multiple residents mention an ambassador program that helps with shopping and personal needs, and they also describe friendly time spent chatting, playing games, and getting fresh air. One resident notes they noticed a change after ambassadors were no longer working there. The community also lists concierge services and planned day activities, aligning with the kind of support residents talk about.

common 5 reviews mention this

Therapy and nursing support

Many residents credit nurses and therapy teams with real help.

Several reviews describe positive experiences with nurses and nursing assistants, along with physical and occupational therapy that helped residents recover and regain strength. One review specifically credits a head nurse for medication, meals, and other daily needs. A different review also says nursing and aides were amazing and that therapy helped them get back to work soon after discharge.

caveat 9 reviews mention this

Safety concerns come up repeatedly

A number of reviews raise serious safety and care concerns.

A set of reviews describe incidents they associate with poor safety and serious mistreatment, including claims of neglect, assaults, and residents being sent out to hospitals after severe problems. Some residents also say staff failed to respond appropriately in urgent situations. These reports stand in contrast to what the community offers for nursing support and medication management, which is listed as part of care services.

caveat 4 reviews mention this

Staff conduct and supervision issues

Residents report problems with staffing behavior and supervision.

Some residents describe staff-related conduct concerns, including claims that staff were asleep and that worker behavior affected patient care. Another review also points to staffing patterns and medication handoffs as areas they say were handled negligently. Together, these comments focus less on friendliness and more on supervision and reliability.

caveat 2 reviews mention this

The facility looks run down

Some reviews mention the property feels run down.

One review describes the building as run down and not updated, including issues outside the building. Another review acknowledges the place is a little rundown while emphasizing that care still mattered to them. Both comments suggest condition is a recurring observation, even when other parts of care were described positively.

caveat 2 reviews mention this

Workforce strain affects care

Reviews describe workforce strain and rough working conditions.

One resident review says staffing patterns hurt both patients and staff, including concerns about the number of nurses and CNA coverage. Separately, a review says employees are treated poorly. While these comments are about staff conditions, they still relate directly to how care is experienced.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Hospitals

  • VA Central Western Massachusetts Healthcare System (1.6 miles)
  • Kittredge Surgery Center (3.6 miles)
  • Cooley Dickinson Emergency Department (3.6 miles)
  • Cooley Dickenson MRI Center (3.6 miles)
  • Kealy, John Medexpress Urgent Care (8.5 miles)

Restaurants

  • Panda Garden (1.9 miles)
  • JJ's Tavern (2.7 miles)
  • Great Wall Restaurant (2.8 miles)
  • Cooper's Corner (2.9 miles)
  • Smithsonian Cafe and Chowder House (3.6 miles)
  • D'Angelo Grilled Sandwiches (4 miles)
  • Bluebonnet Diner (4.2 miles)

Pharmacies

  • Williamsburg Pharmacy (1.9 miles)
  • Walgreens (4.5 miles)
  • CVS Pharmacy (5 miles)
  • CVS Pharmacy (6.1 miles)
  • Walgreens (6.8 miles)
  • Walmart Pharmacy (7.9 miles)
  • CVS Pharmacy (8.9 miles)

Physicians

  • Valley Medical Group (2.8 miles)
  • Northampton Plastic Surgery (2.9 miles)
  • Northampton Cardiology Associates (2.9 miles)
  • Hampshire Gastroenterology Associates (2.9 miles)
  • Balin Eye & Laser Center (3 miles)
  • Northampton Area Pediatrics (3 miles)
  • Allergy and Immunology Associates of New England (3 miles)

Cafes

  • Familiars Coffee & Tea (5.1 miles)
  • Esselon Coffee Roasting Co. (5.8 miles)
  • Panera Bread (7.9 miles)
  • Starbucks (7.9 miles)
  • Procrastination Station (9.3 miles)
  • People's Market (9.4 miles)

Parks

  • DAR - Fire Tower (7.9 miles)

Theaters

  • Cinemark (8.2 miles)

Frequently Asked Questions

Where is Highview Of Northampton?
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