Rockville Nursing Home

Pros

• The staff at Rockville Nursing Home is described as cheerful, accommodating, and personable, contributing to a delightful environment for residents.
• Residents enjoy a full array of activities throughout the day, promoting engagement and interaction among them.
• The facility is noted for its cleanliness and well-maintained grounds, creating a welcoming atmosphere.
• Meals provided are reported to be good, with residents often finishing their plates.
• Management is described as hands-on and attentive, fostering a supportive environment for both staff and residents.
• Long-term residents have the opportunity to decorate their rooms, making it feel more personal and comfortable.
• The nursing home offers physical and occupational therapy on-site, enhancing the rehabilitation experience for residents.

Cons

• The nursing staff and GNA's often slept in the lounge area, leading to neglect of residents.
• Patients were left in their feces and urine for hours due to a lack of nursing staff.
• Medications were left unattended, posing a serious risk to resident safety.
• Residents experienced poor treatment, often being ignored when they called for assistance.
• The food served was subpar, resulting in significant weight loss for some patients who had to rely on family members for meals.
• Patients reported being unnecessarily drugged and restrained, causing distress and discomfort.
• There were instances of frail residents falling without immediate assistance from staff.
• Care provided during rehabilitation was misleading, with families informed of false progress reports regarding mobility and recovery.
• The experience led some families to feel deeply saddened by the neglect observed in their loved ones’ care.

Review

The quality of care in nursing homes is a critical issue for families entrusting their loved ones to these facilities. Reviews surrounding Sterling Care Rockville Nursing Home reveal a stark contrast in the experiences of residents and their families, highlighting both commendable services and alarming neglect. Concerns voiced by family members reflect a troubling narrative around inadequate care practices, questionable staff dedication, and neglectful living conditions for residents.

Many families express frustration over the dismissive attitudes exhibited by the staff toward the requests of residents. An emphasis on profit rather than patient well-being emerged as a concerning theme, with allegations that administration staff were more focused on Social Security benefits and insurance payments than on providing quality care. Inadequate nursing staff was reported, leading to situations where residents were left in urine or feces for extended periods. Testimonies mention instances of caregivers allegedly sleeping during shifts and failing to attend to patients’ needs promptly, contributing to feelings of helplessness among those needing assistance.

Food quality has also drawn criticism from multiple reviewers. Accounts indicate that meals served did not meet basic nutritional needs; some described their loved ones losing weight due to poor food options and lack of fresh produce. The menu appeared limited—mostly featuring tea with every meal and little else besides coffee and water—which raises questions about proper dietary standards being upheld in such facilities. Instances where families had to supplement meals by bringing home-cooked food highlight an urgent need for improvement.

Conversely, there are reviews that present a contrasting view of Rockville Nursing Home as an adequately managed establishment where staff longevity reflects an understanding and commitment to resident care. These accounts praise cheerful staff who engage meaningfully with residents while attending to their needs throughout the day. Some visitors reported positive interactions during visits, showcasing friendly demeanor among nurses and aides who treated seniors respectfully rather than merely as names on clipsboards. The availability of activities such as games, movies, and physical therapy demonstrates attempts at fostering engagement within the community setting.

However, darkness still lingers beneath these bright reports; distressing stories regarding neglect persist amongst glowing reviews. Instances where patients were reportedly begging for attention but receiving none highlight systemic failures within certain operational spheres of the facility. Observations made by family members witnessing frail individuals falling without appropriate immediate care expose underlying flaws in monitoring protocols designed to ensure resident safety.

While some visitors were ultimately pleased with their experiences—describing clean environments filled with supportive activities—others left shaken by horror stories chronicling emotional trauma from abrupt medical admissions or preventable health crises like bedsores caused by negligence within the facility's walls. Tragically, one account detailed how a previously independent individual was reduced post-rehabilitation into a state requiring ongoing assistance—a testament indicative of failures in rehabilitation efficacy at Rockville.

In summary, the reviews paint a complex picture regarding Rockville Nursing Home’s operations—where commendable efforts coalesce with disheartening accounts reflective of variability across experiences faced by different patients and their families alike. Such discrepancies underscore an urgent need for scrutiny into staffing protocols, nutritional standards provided through meals offered therein—and ultimately better accountability mechanisms that prioritize resident wellness above all else if they wish to restore trust lost amid increasingly vocal frustrations voiced through testimonials detailing unacceptable levels of care received at this critical phase in life’s journey.

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.5 miles)
• Safeway Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• Sichuan Pavilion (1.1 miles)
• Founding Farmers (1.7 miles)
• Peter's Grill (2.1 miles)
• Cava (2.3 miles)
• McDonald's (2.4 miles)
• Dulcinea Bar and Grill (2.6 miles)
• Guapo S Gaithersburg (2.8 miles)

Parks

• Falls Road Park (1.3 miles)
• Rock Creek Regional Park (3.4 miles)
• Bohrer Park (3.8 miles)
• Winding Creek Local Park (4.7 miles)
• Aberdeen Park (4.9 miles)
• Georgian Forest Park & Tennis Courts (6.1 miles)
• Great Falls Park (7.4 miles)

Transportation

• Rockville Metro Station (1.3 miles)
• Hertz Rent A Car (2.3 miles)
• Shady Grove Metro Station (2.7 miles)
• Twinbrook Metro Station (3 miles)
• Grosvenor-Strathmore Metro Station (5.1 miles)
• Nextcar Gaithersburg South (5.8 miles)
• Glenmont Metro Station (6.5 miles)

Cafes

• Starbucks (1.6 miles)
• Silver Diner (2.7 miles)
• Starbucks (3.3 miles)
• Starbucks (5.1 miles)
• Starbucks (5.1 miles)
• Starbucks (6 miles)
• Tatte Bakery & Cafe (8 miles)

Physicians

• The Centers For Advanced Orthopaedics (1.7 miles)
• Occupational Health Consultants (1.8 miles)
• Potomac Pediatrics (2.3 miles)
• Potomac Valley Pediatrics (4.7 miles)
• Family Allergy & Asthma Care (4.8 miles)
• Tibor E Frekko (4.9 miles)
• Kane Howard MD (5.2 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (1.9 miles)
• Holy Cross Germantown Hospital (7.9 miles)

Theaters

• AMC DINE-IN Rio Cinemas 18 (2.8 miles)
• AMC Montgomery 16 (4.1 miles)

Places of Worship

• Rockville Evangelical Mission (3.5 miles)
• Church of the Redeemer (6.6 miles)
• Saint Andrew Kim Catholic Church (7.8 miles)