Heart and Hands Assisted Living

Pros

• The owner and staff at Heart and Hands are described as very helpful and kind.
• The professionalism of the staff is highly appreciated by the reviewer.
• The facility maintains excellent communication, keeping family members updated on any developments.
• Residents receive ample attention from the staff, with a favorable staff-to-resident ratio.
• The reviewer expresses deep gratitude for the quality of service provided by the facility.

Cons

• The owner and staff may not be available at all times to provide support.
• There were concerns about the level of attention the residents received at times.
• Communication may have been inconsistent, with updates not always provided promptly.
• The facility might not have enough staff during peak hours for optimal care.
• Some residents could feel neglected due to the number of individuals they had to share staff attention with.

Review

Heart and Hands is a hospice care facility that has demonstrated unwavering commitment to its residents and their families. Recently, one family member shared their experience after their father spent two months in the compassionate care of this establishment. Their journey throughout this challenging time highlights the dedication of the staff, the supportive environment, and the quality of personal attention provided to each resident.

From the onset, it became clear that Heart and Hands operates with a top-tier standard of professionalism. The owner and staff played pivotal roles in ensuring that both residents and their families felt supported during a deeply emotional period. Their approachability made it easy for family members to reach out with questions or concerns at any time—a gesture that speaks volumes about their commitment to fostering open communication. Regular updates about residents' conditions were provided, which significantly alleviated anxieties that often accompany hospice care.

The individual mentioned that their father received ample attention from the caregivers during his stay. This aspect cannot be overstated; in a setting where every moment is precious, receiving personalized care can make a significant difference in both wellbeing and comfort. With a staffing ratio of at least two caregivers for every four or five residents, it is evident that Heart and Hands prioritizes quality over quantity when it comes to service provision. This level of attention ensures that each resident's needs are met promptly and effectively.

Moreover, kindness is a fundamental component of the ethos at Heart and Hands. The staff consistently exhibited warmth in their interactions—not just with residents but also with family members navigating through difficult emotions. Their capacity to provide care while maintaining an empathetic atmosphere signifies an understanding of what hospice truly represents: a sanctuary filled with compassion during life’s most trying moments.

The combination of professional competence alongside heartfelt kindness creates an environment conducive to healing—both physically and emotionally—as much as possible under such circumstances. Families seeking hospice care often find themselves overwhelmed by choices; however, this review stands as a testament to Heart and Hands’ ability to create an atmosphere where trust flourishes between caregivers and those they serve.

In conclusion, the gratitude expressed by this family member serves as a powerful endorsement for Heart and Hands’ services. They reflect not only on the exceptional caregiving provided but also underscore the importance of emotional support during end-of-life stages within healthcare settings. For anyone considering hospice options for loved ones, Heart and Hands emerges not merely as a place for medical oversight but as a nurturing haven where dignity, respect, kindness, and professionalism converge seamlessly—ultimately making all the difference in this profound phase of life’s journey.

Located in Gaithersburg, Maryland, this area is a bustling neighborhood with convenient access to essential amenities such as pharmacies, restaurants, cafes, physicians, transportation options, parks, hospitals, theaters, and places of worship. With multiple pharmacies within a few miles radius and reputable healthcare facilities like Adventist HealthCare Shady Grove Medical Center nearby, residents can easily address their medical needs. The neighborhood also offers a variety of dining options ranging from casual cafes to upscale restaurants like Founding Farmers. For leisure activities, seniors can visit nearby parks such as Falls Road Park or catch a movie at AMC DINE-IN Rio Cinemas 18. Additionally, the area boasts easy access to public transportation including metro stations for those who prefer not to drive. Overall, this part of Gaithersburg provides a well-rounded community suitable for senior living with diverse amenities and services available within close proximity.

Pharmacies

• Safeway Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Sichuan Pavilion (1.3 miles)
• Cava (2 miles)
• Founding Farmers (2 miles)
• Peter's Grill (2 miles)
• Dulcinea Bar and Grill (2.3 miles)
• Guapo S Gaithersburg (2.4 miles)
• Yard House (2.6 miles)

Cafes

• Starbucks (1.3 miles)
• Silver Diner (2.4 miles)
• Starbucks (3 miles)
• Starbucks (4.7 miles)
• Starbucks (4.8 miles)
• Starbucks (5.7 miles)

Physicians

• The Centers For Advanced Orthopaedics (1.4 miles)
• Occupational Health Consultants (1.4 miles)
• Potomac Pediatrics (1.9 miles)
• Potomac Valley Pediatrics (4.3 miles)
• Family Allergy & Asthma Care (4.5 miles)
• Tibor E Frekko (4.6 miles)
• Kane Howard MD (4.9 miles)

Transportation

• Rockville Metro Station (1.5 miles)
• Shady Grove Metro Station (2.4 miles)
• Hertz Rent A Car (2.6 miles)
• Twinbrook Metro Station (3.3 miles)
• Nextcar Gaithersburg South (5.4 miles)
• Grosvenor-Strathmore Metro Station (5.4 miles)
• Glenmont Metro Station (6.7 miles)

Parks

• Falls Road Park (1.5 miles)
• Rock Creek Regional Park (3.3 miles)
• Bohrer Park (3.5 miles)
• Aberdeen Park (4.6 miles)
• Winding Creek Local Park (5 miles)
• Georgian Forest Park & Tennis Courts (6.3 miles)
• Great Falls Park (7.6 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (1.5 miles)
• Holy Cross Germantown Hospital (7.6 miles)

Theaters

• AMC DINE-IN Rio Cinemas 18 (2.4 miles)
• AMC Montgomery 16 (4.5 miles)

Places of Worship

• Rockville Evangelical Mission (3.2 miles)
• Church of the Redeemer (6.4 miles)
• Saint Andrew Kim Catholic Church (7.8 miles)