Collingswood Rehabilitation And Healthcare Center

Pros

• Some staff members are described as very nice, despite being understaffed.
• The facility has been noted for being clean and well-maintained in certain reviews.
• A few individuals found the nursing home to be the best in the area, appreciating the professional staff.
• There are acknowledgments of renovations that have improved the aesthetic of the facility.
• Some reviewers expressed hope for finding a place where their loved ones would be treated respectfully.

Cons

• The staff is negligent and often ignores residents' requests for help.
• Basic care services are weak, and there is a lack of respect among the staff.
• Residents frequently wait for hours to receive assistance, leading to unsafe situations.
• Call buttons go unanswered, leaving residents feeling unsafe and uncared for.
• Residents experience neglect, such as being left in soiled clothing for extended periods.
• Meals provided are inappropriate and do not meet dietary needs, raising concerns about nutritional care.
• Communication with families regarding medical plans is poor and often nonexistent.
• Staff members display rudeness and unhelpfulness towards both residents and their families.
• There are reported incidents of theft within the facility, contributing to a lack of trust in the environment.
• The overall cleanliness of the facility has deteriorated, resulting in unpleasant odors and unsanitary conditions.

Review

The reviews from various family members of residents at Collingswood have painted a deeply troubling picture of the facility, exposing serious issues related to care, staff responsiveness, and overall resident well-being. Many reviewers expressed their extreme dissatisfaction with the level of care provided, describing disturbing instances of neglect that would raise alarm for anyone considering placing a loved one in this nursing home. From insufficient attention to basic hygiene to the absence of essential medical care, it is evident that the experiences shared invoke significant concern regarding whether this establishment can provide a safe and nurturing environment for vulnerable individuals.

A common thread throughout these reviews is the alarming lack of response from nursing staff when patients call for help or assistance. Family members reported waiting extensive periods for staff to answer call buttons or attend to their loved ones’ needs—instances cited included delays of over three hours before assistance was rendered. One reviewer recounted an agonizing experience where their mother laid in her own waste overnight, only to be told by nursing staff that it would take another hour before someone could come to help. Such narratives indicate not only a systemic issue with staffing levels but also a daunting disregard for the dignity and humanity of residents who rely on caregivers for basic services.

In addition to reports about poor responsiveness, there were numerous complaints about inadequate nutrition and meal planning. Reviewers noted disturbing meals being served—such as hot dogs being given to elderly patients requiring renal care—as emblematic of negligence toward dietary requirements crucial for residents' health. Further compounding these concerns was the reported failure to properly manage medication schedules; many families alleged that medications promised were not administered or recorded correctly, leading to additional risks concerning their loved ones’ health.

Significant frustrations also emerged surrounding communication between staff and family members. Reviews highlighted how family members often faced challenges in obtaining timely updates regarding treatment plans or even declining conditions while their loved ones were cared for in isolation due to COVID-19 protocols. With no proactive outreach from medical staff about their family member's condition or care plans, reviewers felt left in the dark and neglected entirely during critical times when they sought information or reassurance regarding acute medical situations.

Moreover, several reviewers alluded to an overall atmosphere within Collingswood that feels disrespectful and dehumanizing—not just towards residents but also concerning familial advocacy efforts. Staffing members reportedly exhibited unprofessional behavior, including snide remarks made near patient rooms or dismissive attitudes when approached by worried relatives seeking assistance. The sense of urgency and need expressed by families desperate for better conditions seemed frequently met with indifference rather than compassion.

In stark contrast are a handful of positive reviews praising "wonderfully professional" staffs at other facilities labeled as “the best” in the area—a sharp juxtaposition underscoring how drastically care quality can vary from one institution to another even within similar localities. These sentiments highlight an urgent need for transparency and accountability within long-term care facilities like Collingswood because every single review underscores a collective despair over what feels like systemic failures rather than occasional missteps.

Ultimately, reviews serve as powerful testimonials urging potential residents' families not merely to contemplate aesthetics or reputation but rather critically assess both qualitative aspects like compassion alongside quantitative factors such as staffing ratios when choosing suitable environments capable of meeting complex needs amidst vulnerable populations' intersections—especially during challenging times exacerbated by external crises like a pandemic that has changed caregiving landscapes dramatically across communities nationwide.

This part of Rockville, Maryland offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several pharmacies, physicians' offices, and hospitals within close proximity, residents can easily access healthcare services. There are also plenty of cafes and restaurants for dining out or enjoying a cup of coffee with friends. The neighborhood is surrounded by parks, providing opportunities for outdoor recreation and leisurely strolls. The transportation options include nearby metro stations and car rental services, making it easy to get around the city. Additionally, there are places of worship for spiritual nourishment and community involvement. Overall, this part of Rockville combines accessibility, entertainment, and essential services to create a comfortable living environment for seniors.

Pharmacies

• Safeway Pharmacy (0.9 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.3 miles)

Cafes

• Starbucks (1 miles)
• Silver Diner (2.1 miles)
• Starbucks (2.7 miles)
• Starbucks (4.4 miles)
• Starbucks (4.7 miles)
• Starbucks (5.4 miles)

Physicians

• The Centers For Advanced Orthopaedics (1.1 miles)
• Occupational Health Consultants (1.1 miles)
• Potomac Pediatrics (1.6 miles)
• Potomac Valley Pediatrics (4 miles)
• Family Allergy & Asthma Care (4.2 miles)
• Tibor E Frekko (4.3 miles)
• Kane Howard MD (4.6 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (1.2 miles)
• Holy Cross Germantown Hospital (7.3 miles)

Restaurants

• Sichuan Pavilion (1.5 miles)
• Cava (1.8 miles)
• Dulcinea Bar and Grill (2.1 miles)
• Guapo S Gaithersburg (2.1 miles)
• Peter's Grill (2.2 miles)
• Founding Farmers (2.3 miles)
• Yard House (2.3 miles)

Parks

• Falls Road Park (1.7 miles)
• Bohrer Park (3.2 miles)
• Rock Creek Regional Park (3.4 miles)
• Aberdeen Park (4.3 miles)
• Winding Creek Local Park (5.3 miles)
• Georgian Forest Park & Tennis Courts (6.6 miles)
• Great Falls Park (7.5 miles)

Transportation

• Rockville Metro Station (1.8 miles)
• Shady Grove Metro Station (2.3 miles)
• Hertz Rent A Car (2.9 miles)
• Twinbrook Metro Station (3.6 miles)
• Nextcar Gaithersburg South (5.2 miles)
• Grosvenor-Strathmore Metro Station (5.8 miles)
• Glenmont Metro Station (7.1 miles)

Theaters

• AMC DINE-IN Rio Cinemas 18 (2.1 miles)
• AMC Montgomery 16 (4.7 miles)

Places of Worship

• Rockville Evangelical Mission (3 miles)
• Church of the Redeemer (6.3 miles)
• Saint Andrew Kim Catholic Church (7.9 miles)