Northwest Hosp. Center - Sub Unit
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5401 Old Court Road, Randallstown, MD 21133
For more information about senior living options: (844) 490-3973
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The ER team greeted patients warmly and provided information that eased anxiety. PA Assistant Moni was compassionate, professional, and a great listener. Kayla, the ED nurse, demonstrated natural compassion, empathy, and kindness with strong clinical knowledge. Staff across the ED and hospital were consistently professional, friendly, and respectful. Northwest Hospital was praised for excellent, comprehensive care from intake through imaging and discharge, including supportive services. The environment was described as a positive healing space with courteous, competent care contributing to a good patient experience.
The front desk staff were unprofessional and showed no compassion toward patients. The facility was filthy, with nasty, stinking restrooms, dirty floors, and a foul odor. Some staff were unprofessional and inattentive, including reports of neglecting IV care while nurses chatted on the phone. A physician was unbothered and unapproachable, lacking bedside manners and failing to engage with the patient. The ED was difficult to reach by phone, with repeated unanswered calls and disconnected lines. There were inconsistent explanations about continuing ADHD medication, leaving the patient feeling unsafe and dismissed.Northwest Hospital's emergency department and broader care environment come through in a wide spectrum of patient experiences. A number of accounts describe an ED team that feels warm, welcoming, and genuinely dedicated to making patients feel at ease at what can be a stressful time. In particular, several clinicians stand out by name for their empathy and attentiveness. A nurse named Giovanni greeted a patient with warmth and shared information that helped quiet fears, while PA Assistant Moni was praised for her compassion, professionalism, and patient-centered listening - she let the patient speak about every concern without interruption or judgment. Another account highlights Kayla on the night shift, whose compassion, empathy, and natural kindness left a lasting impression; the writer noted that Kayla's knowledge and approach to patient care were outstanding, and they observed a team-wide focus and collaboration across the ED, with staff carrying out their duties in a respectful, mission-driven manner.
The positive experiences extend beyond the ED to a broader hospital environment. One reviewer highlighted care that began at intake and spanned the ED, ICU, and regular floors, praising the staff for being caring, educational about health issues, and encouraging healthy choices. They described the care team - doctors, nurse practitioners, RNs, CNAs, radiology staff, and even dietary personnel - as consistently pleasant and helpful, with a sense that everyone was working toward the same healing goal. The presence of compassionate touchpoints outside the clinical rooms - such as appreciation for the hospital minister who visited with a card, and a senior volunteer who visited twice - also underscored a culture of hospitality that made a meaningful difference to patients and families alike. The sentiment from multiple reviewers is that Northwest Hospital can feel like a place where patients are seen, heard, and treated with respect and courtesy.
There are also specific, deeply positive micro-moments that repeat across several accounts. Meisha, a day nurse on the observation floor, is singled out for terrific care for a family member - a sign that the hospital's bedside nursing team can be a powerful source of comfort during difficult days. A reviewer who needed help for a beloved 93-year-old mother with dementia described being "taken care of" by Meisha and the ED staff, along with others on the second floor, and expressed heartfelt gratitude for the high level of attention and kindness. One patient even described the overall experience of a medical stay - from intake through various departments - as a source of reassurance and education about health issues, with staff going beyond expectations to be helpful. In a separate retrospective praise, a post-surgery patient wrote that the hospital delivered "top tier service" and that their family felt the same supportive care throughout a major procedure, contrasting it with a prior experience at another hospital and calling Northwest the superior choice.
Yet, the collection of reviews is not one-note. A number of accounts convey serious concerns about professionalism, communication, and the overall environment. One person recounted a front desk incident late at night that felt unprofessional and lacking in compassion, describing a tone and behavior that made them feel unseen and unsupported as they sought care. Another reviewer described a hospital that was "filthy," with unclean restrooms, dirty floors, strong odors, and loud conversations by staff that disrupted a patient's rest and privacy. In that account, an IV became problematic after it was neglected, with the drip emptying and the patient's arm becoming bruised as a result of distracted care. The writer lamented the perception of a lack of accountability and highlighted the impact of financial concerns, noting that paying out of pocket intensified feelings of dissatisfaction with treatment.
Most troubling for some reviewers were specific episodes that touched on safety and medical decision-making. One parent described an incident in which their 10-year-old son, presenting with sharp lower abdominal pain and vomiting, was not adequately evaluated for appendicitis by a named emergency physician, who reportedly declined requests for an X-ray or CT scan. The child eventually required urgent care elsewhere after discharge, with a later diagnosis of appendicitis and subsequent surgery at another facility. The reviewer expressed fear for their child's safety and questioned the physician's judgment and the hospital's approach, even suggesting potential legal action. A separate account from the psychiatric unit described a different set of safety concerns: accusations that ADHD medication was being mishandled, inconsistent statements about whether the medication would continue, and a sense of being dismissed or misunderstood. The reviewer mentioned specific interactions with a clinician named Gail Blum and described feeling unsafe and unsupported when trying to advocate for treatment continuity, including comments that appeared to minimize the patient's concerns and questions about medication management.
In another vein, one reviewer highlighted the difficulty of accessing care by reporting repeated unsuccessful attempts to reach the ED by phone, with interruptions and misdirections that left them questioning whether the department was open. These anecdotes sit alongside more traditionally positive notes about the staff's competence and capacity for patient education, illustrating a complex reality: Northwest Hospital can be a place of extraordinary caring and professional excellence, but it also contains experiences where communication gaps, perceived indifference, environmental cleanliness issues, and concerns about safety and continuity of care left patients and families feeling unseen or unsafe.
Taken together, the impressions paint a hospital that hosts a remarkable range of clinician and staff performance. Many patients and families celebrate the ER staff's warmth, listening, and thorough care - qualities that transform emergency visits into compassionate, supportive experiences. At the same time, the reviews reflect systemic strains that can undermine trust: inconsistent information, environmental and maintenance shortcomings, and troubling questions about medication management and sound medical judgment. The stories underscore a universal truth in health care: even in a setting of skilled professionals and clear dedication, the quality of the patient experience hinges on clear communication, reliable consistency, and a culture that prioritizes patient safety and fearless listening to concerns - no matter how large or small.
39 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Northwest Hosp. Center - Sub Unit in Randallstown, MD is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community provides fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for entertainment and relaxation.
Residents can enjoy delicious meals in the dining room or restaurant-style dining options that cater to special dietary restrictions. Housekeeping services are available to maintain a clean living environment, while move-in coordination helps ease the transition for new residents.
Safety and assistance are paramount at this community, with 24-hour supervision and assistance provided for activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. A mental wellness program is also available to promote emotional well-being.
Residents can take advantage of the outdoor space and garden area to enjoy fresh air and nature. Scheduled daily activities and resident-run activities provide opportunities for socialization and engagement. Nearby cafes, parks, pharmacies, physicians, restaurants, and theaters offer convenience and recreational options for residents.
Overall, the Northwest Hosp. Center - Sub Unit in Randallstown, MD offers a comfortable and supportive environment where seniors can receive personalized care services while enjoying a variety of amenities and nearby attractions.
Northwest Hosp. Center - Sub Unit is located at 5401 Old Court Road, Randallstown, MD 21133 in Baltimore County, Maryland
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