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Northwest Hosp. Center - Sub Unit in Randallstown, MD

Northwest Hosp. Center - Sub Unit is a nursing home community in Randallstown, MD.

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Northwest Hosp. Center - Sub Unit in Randallstown, MD

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Northwest Hosp. Center - Sub Unit Northwest Hosp. Center - Sub Unit

5401 Old Court Road, Randallstown, MD 21133

For more information about senior living options: (866) 208-4318

3.2 from 120 reviews
5 stars
61
4 stars
6
3 stars
1
2 stars
1
1 stars
51

Overall Review of Northwest Hosp. Center - Sub Unit

common 16 reviews mention this

Caring, attentive staff stands out

Many residents describe staff who treat people with care and respect throughout the stay.

Residents repeatedly describe staff members as kind, compassionate, and attentive, with frequent praise for how well they explain what is happening and make patients and families feel comfortable. Multiple reviews call out coordinated care across different hospital areas, including nurses, doctors, and support staff. A number of comments also emphasize respect, professionalism, and feeling kept informed during treatment.

caveat 12 reviews mention this

Long waits and weak communication

Several residents report delays and frustrating communication during emergency and inpatient stays.

Some residents describe being stuck in the ER or holding areas for hours, including complaints about waiting for updates, test results, or a doctor to speak with them. Others mention difficult phone access, hung-up calls, or unclear responses about next steps. A few reviews also describe issues with follow-through, including situations where orders or records were not clearly available when expected.

common 5 reviews mention this

Food quality gets mixed remarks

Residents give conflicting feedback on the café and in-house food.

Several reviews praise the food, including comments that the café food tasted good or was among the best they have had in a hospital. Others report dissatisfaction, including that the food was terrible or that they were brought food they could not tolerate. Even when care experience is positive overall, food quality is not consistently described the same way.

  • A quiet dining area with tables and chairs, adjacent to a small library section.
caveat 4 reviews mention this

Cleanliness is a recurring concern

Some residents describe the facility as dirty, with noticeable hygiene and sanitation problems.

A recurring thread in negative reviews is cleanliness, including descriptions of filthy rooms, dirty restrooms, and unpleasant odors. Some residents also mention concerns about dirty floors and stained or unkempt areas during long waits. While a smaller number of reviews describe the facility as clean, these complaints are prominent enough to stand out.

common 2 reviews mention this

Nearby care and everyday stops

The area includes nearby physician offices, pharmacies, and restaurants within a few miles.

For families who need to step out for essentials or nearby services, the surrounding area includes close physician offices and pharmacies. There are also restaurants within a short drive, which can matter during extended visits. Residents’ reviews focus mostly on care experience, so these nearby options support convenience rather than overriding the medical feedback.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 39 resident community capacity 39 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Baltimore-Washington International (14 miles away) Baltimore-Washington International (14 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Brenner, Arnold, Md - Brenner & Mitnick (0.1 miles)
  • Baltimore Heart Associates (0.2 miles)
  • Omni Eye Specialists (2.3 miles)
  • The Physicians Pavilion At Owings Mills (2.9 miles)
  • Dr Pearlman Office (3.2 miles)
  • Dr Kelman Office (3.2 miles)
  • St Paul Place Specialist OB GYN (3.2 miles)

Pharmacies

  • Walgreens (1.2 miles)
  • Walgreens (1.3 miles)
  • Rite Aid (2.9 miles)
  • Walgreens (2.9 miles)
  • Walgreens (3.2 miles)
  • Seven Mile Market (3.7 miles)
  • Wegmans (3.8 miles)

Restaurants

  • Tom's Sports Tavern (1.6 miles)
  • Corinthian Lounge & Restaurant (2.5 miles)
  • Wendy's (2.8 miles)
  • McDonald's (3.1 miles)
  • THB Bagelry + Deli (3.2 miles)
  • Eggspectation (3.3 miles)
  • McDonald's (3.6 miles)

Theaters

  • AMC Owings Mills 17 (3.4 miles)

Parks

  • Northwest Regional Park (3.5 miles)
  • Patapsco Valley State Park (4.4 miles)
  • David Force Park (6.2 miles)
  • Lake Roland (7.1 miles)
  • Meadowood Regional Park (7.2 miles)
  • Centennial Park (8.3 miles)
  • Rodgers Forge Tot Lot (8.8 miles)

Cafes

  • Panera Bread (3.7 miles)
  • Starbucks (6.3 miles)
  • Tous Les Jours (6.3 miles)
  • Miss Shirley's Cafe, Roland Park (8.1 miles)

Hospitals

  • Lifebridge Health Campus Service (5.1 miles)
  • Sinai Hospital Of Baltimore (6.4 miles)
  • Bon Secours Health System (6.6 miles)
  • Sheppard Pratt Health System (7 miles)
  • Spring Grove Hospital Center (7.2 miles)
  • Johns Hopkins Medicine at Green Spring Station (7.3 miles)
  • GBMC (8.7 miles)

Places of Worship

  • Bridgeway Community Church - Owings Mills/Reisterstown Campus (5.2 miles)
  • Brown Memorial Woodbrook Presbyterian Church (8.3 miles)

Frequently Asked Questions

Where is Northwest Hosp. Center - Sub Unit?

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