Hope and Happiness

Pros

• The nurse aid who let the reviewer in seemed very nice.
• The care provider and assistants were impressive and personable.
• The reviewer felt comfortable discussing concerns about their mom's health and well-being.
• The facility was very clean and had a real family setting.
• The owner followed up with the reviewer after returning to town, which was appreciated.

Cons

• The owner of the facility was condescending and did not allow tours while she was away.
• The facility was warm, humid, and not well-organized.
• The furniture in the facility was gaudy and overly ornate, creating an uninviting atmosphere.
• Poor communication between the provider and A Place for Mom resulted in a confusion regarding a scheduled appointment.
• The owner's absence during the appointment indicated a lack of organization and management.

Review

In a recent review, a customer expressed dissatisfaction with the communication between the provider and A Place for Mom. The reviewer had shown up for what they believed was a scheduled appointment, only to find out that the owner of the facility was on vacation and unaware of their visit. Despite speaking with the owner over the phone, they were met with condescension and informed that tours were not allowed in her absence. Furthermore, the facility itself did not appear well-kept or inviting, with gaudy and overly ornate furniture and an uncomfortably warm atmosphere. However, one positive aspect mentioned was the pleasant demeanor of a nurse aid who let them in. After the owner returned from vacation, she did follow up with them, which was appreciated.

Another reviewer emphasized the cleanliness of the facility, describing it as a "real family setting." Both the reviewer and their spouse were impressed by the care provider and assistants in terms of being personable and approachable. This allowed them to comfortably discuss concerns regarding their mother's health and overall well-being.

To begin with, there seems to be an issue regarding scheduling communication between the provider and A Place for Mom. This lack of coordination resulted in an inconvenient surprise for one customer who arrived at what they believed to be their scheduled appointment. Unfortunately, due to the owner's absence on vacation, they were unable to conduct their tour as planned. In addition to this miscommunication hiccup, it is important to note that when speaking with the owner over the phone about this dilemma, they felt a certain level of condescension from her end.

Moreover, upon entering the facility during this unexpected visitation, this particular reviewer found themselves greeted by an uncomfortable environment characterized by excessive warmth and humidity. The disorganized state of affairs within further suggested that this may not be an ideal place for potential residents seeking a neat and organized living space. The furniture also came across as gaudy and overly ornate, potentially diminishing any sense of warmth or inviting atmosphere that is typically desired in such settings.

On the brighter side, amidst these shortcomings, the reviewer did mention encountering a nurse aid who exuded kindness and hospitality. This positive encounter highlighted one potential bright spot within an otherwise disappointing visit. Furthermore, after the owner returned from her vacation, she made the effort to reach out and follow up with the customer. This gesture of care and consideration was appreciated and somewhat redeemed their initial impression.

In contrast, another reviewer seemed to have a more favorable experience at the facility. They found it to be exceptionally clean and described it as having a genuine family setting. Both the caregiver and assistants left a positive impression on this individual and their spouse, as they were regarded as approachable and personable. The reviewer stressed how comfortable they felt discussing concerns regarding their mother's health and overall well-being during their interaction with the staff.

In conclusion, these reviews shed light on both negative aspects and positive attributes of this particular facility. Issues related to communication between the provider and A Place for Mom were evident in one review, leading to inconvenience for the potential resident's family. Additionally, concerns were raised about the facility's warm atmosphere, disorganization, and gaudy furniture that undermined its appeal as a warm and inviting place to live. On a more positive note, one reviewer expressed satisfaction with cleanliness and pointed out friendly caregivers who facilitated open conversations about important health matters concerning their loved one. Overall, these contrasting experiences highlight important considerations for individuals seeking an appropriate living arrangement for themselves or their family members.

Located in Windsor Mill, Maryland, this area offers a variety of amenities and services that cater to the needs of seniors. With several physicians' offices nearby, including Baltimore Heart Associates and Omni Eye Specialists, residents can easily access quality medical care. In terms of pharmacies, there are multiple options such as Walgreens and Rite Aid within a short distance. Additionally, there are numerous dining options ranging from casual eateries like Wendy's to more upscale establishments like Eggspectation. For leisure activities, seniors can enjoy the tranquility of nearby parks like Northwest Regional Park and Patapsco Valley State Park. The proximity of theaters like AMC Owings Mills 17 provides entertainment options for seniors looking to catch a movie. Overall, this part of Windsor Mill offers a convenient and diverse range of services for seniors considering the area for their retirement living needs.

Physicians

• Brenner, Arnold, Md - Brenner & Mitnick (0.5 miles)
• Baltimore Heart Associates (0.8 miles)
• Omni Eye Specialists (2.5 miles)
• The Physicians Pavilion At Owings Mills (3.3 miles)
• Dr Pearlman Office (3.7 miles)
• Dr Kelman Office (3.7 miles)
• St Paul Place Specialist OB GYN (3.8 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.8 miles)
• Walgreens (2.9 miles)
• Rite Aid (3 miles)
• Walgreens (3.8 miles)
• Wegmans (4.1 miles)
• Seven Mile Market (4.2 miles)

Restaurants

• Tom's Sports Tavern (1.4 miles)
• Corinthian Lounge & Restaurant (2.7 miles)
• Wendy's (3 miles)
• THB Bagelry + Deli (3.5 miles)
• Eggspectation (3.6 miles)
• McDonald's (3.6 miles)
• McDonald's (3.7 miles)

Parks

• Northwest Regional Park (3.4 miles)
• Patapsco Valley State Park (4.1 miles)
• David Force Park (5.7 miles)
• Lake Roland (7.6 miles)
• Meadowood Regional Park (7.8 miles)
• Centennial Park (7.9 miles)
• Centennial Park (8.7 miles)

Theaters

• AMC Owings Mills 17 (3.6 miles)

Cafes

• Panera Bread (4.1 miles)
• Tous Les Jours (5.8 miles)
• Starbucks (5.8 miles)
• Miss Shirley's Cafe, Roland Park (8.5 miles)
• Starbucks (8.8 miles)

Places of Worship

• Bridgeway Community Church - Owings Mills/Reisterstown Campus (5.3 miles)
• Bridgeway Community Church (8.8 miles)

Hospitals

• Lifebridge Health Campus Service (5.7 miles)
• Bon Secours Health System (6.1 miles)
• Sheppard Pratt Health System (6.7 miles)
• Sinai Hospital Of Baltimore (6.9 miles)
• Spring Grove Hospital Center (7.2 miles)
• Johns Hopkins Medicine at Green Spring Station (7.9 miles)