Touch of Joy

Pros

• The facility is clean and well-maintained.
• The small size of the place allows for a more intimate environment with only four residents.
• The initial communication with the staff was reassuring and promising regarding the level of assistance provided.
• The facility offers an opportunity for families to be involved in their loved ones' care, despite current challenges.
• The caregivers may improve their training and approach to better meet the needs of the residents over time.

Cons

• The caregivers are poorly trained and provide minimal care.
• Residents are often spoken to inappropriately and yelled at.
• The facility offers very limited activities, primarily just watching TV all day.
• The staff neglects basic needs, such as putting shoes on residents or ensuring they have their dentures for meals.
• Promised transportation services come with unexpected extra fees, contrary to initial agreements.
• Families find it harder to manage their loved ones' care rather than easier, as was promised.
• There is a lack of attention to individual resident needs and preferences.

Review

The decision to place a loved one in a care facility is never easy, and it becomes even more challenging when the chosen environment fails to meet expectations. This experience has been particularly disheartening for families who have entrusted their care to what was presented as a promising small facility, only to find numerous shortcomings that impact the well-being of residents. Despite being maintained cleanly and housing only four residents, the facility's deficiencies in caregiving and overall service raise serious concerns about its quality of care.

One of the most troubling aspects highlighted by family members is the lack of proper training among caregivers. It appears that staff are not adequately prepared to cater effectively to the needs of those they are meant to serve. For relatives observing this dynamic, the realization that caregivers may not possess essential skills can be alarming. The manner in which residents are spoken to within the facility also raises red flags; reports indicate instances where individuals have been yelled at or treated dismissively, undermining the dignity that every person deserves, especially those who may already be vulnerable due to age or health-related challenges.

Families expect comprehensive support from facilities like this—support that helps ease their daily burdens rather than adding stress. Unfortunately, many feel that instead of receiving assistance, they are faced with minimal services for a price deemed unreasonable given the level of care provided. These shortcomings complicate what should be more manageable for families seeking help for their loved ones. Caregivers seem overwhelmed or disengaged, failing to fulfill basic requests such as helping residents keep appointments or attend social activities.

Another concern focuses on basic necessities being overlooked. Family members have expressed distress about their loved ones not wearing shoes during daytime hours—a task easily achievable but neglected by staff. The situation grows even more concerning when it comes to personal hygiene; instances were noted where residents lacked teeth during meals, raising questions about how they are able to eat without proper dental care in place. Caregivers often attribute these lapses to residents’ preferences rather than recognizing their actual needs—an approach that lacks understanding and compassion.

While it is commendable that there are only four residents in this small facility, which theoretically should afford each individual more personalized attention, the execution falls short. Families believed that smaller settings would offer improved focus on individualized care but found little evidence post-admission supporting this belief. Many families report feeling frustrated upon witnessing neglectful practices and insufficient communication between them and staff regarding resident requirements and preferences.

Communication failures extend beyond basic caregiver tasks; issues pop up concerning promised services like transportation. Initially marketed as part of their offering, families were later informed that such amenities would incur extra fees— a deviation from prior agreements made over the phone by management who ensured comprehensive assistance for new residents entering their community. Such inconsistencies contribute further doubts about whether this facility can genuinely meet its commitments long-term.

In conclusion, while some positive aspects exist regarding cleanliness and limited occupancy at this establishment, substantial areas require immediate attention if it hopes to provide effective elder care truly tailored to resident needs. Families deserve transparency about costs associated with services offered alongside reliable staffing trained adequately in geriatric engagement practices so vital for fostering dignity among seniors living away from home—a dynamic sadly lacking after initial promises went unfulfilled amidst troubling observations shared since admission commenced months before today’s review summary was penned down here collectively revealing glaring inadequacies needing urgent remediation!

Randallstown, Maryland is a vibrant and well-equipped community for senior living. With a variety of physicians, pharmacies, restaurants, theaters, parks, cafes, places of worship, and hospitals located within close proximity, residents have access to all essential amenities and services. The area boasts reputable healthcare facilities such as Lifebridge Health Campus Service and Sinai Hospital Of Baltimore. Additionally, there are numerous recreational options including Northwest Regional Park and Patapsco Valley State Park for outdoor activities. The diverse range of dining options like Tom's Sports Tavern and Mezcal Mexican Restaurant & Bar provide plenty of choices for enjoying meals with friends and family. Overall, Randallstown offers a comfortable and convenient environment for seniors looking to settle in a well-connected community with easy access to healthcare services and leisure activities.

Physicians

• Brenner, Arnold, Md - Brenner & Mitnick (0.5 miles)
• Baltimore Heart Associates (0.6 miles)
• The Physicians Pavilion At Owings Mills (2.5 miles)
• Omni Eye Specialists (2.9 miles)
• Dr Pearlman Office (3.1 miles)
• Dr Kelman Office (3.3 miles)
• St Paul Place Specialist OB GYN (3.3 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.9 miles)
• Rite Aid (2.4 miles)
• Wegmans (3.4 miles)
• Walgreens (3.5 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)

Restaurants

• Tom's Sports Tavern (1 miles)
• Wendy's (2.3 miles)
• THB Bagelry + Deli (2.8 miles)
• Eggspectation (2.9 miles)
• McDonald's (3 miles)
• Corinthian Lounge & Restaurant (3.1 miles)
• Mezcal Mexican Restaurant & Bar (3.3 miles)

Theaters

• AMC Owings Mills 17 (2.9 miles)

Parks

• Northwest Regional Park (2.9 miles)
• Patapsco Valley State Park (4.8 miles)
• David Force Park (6.2 miles)
• Meadowood Regional Park (7.4 miles)
• Lake Roland (7.5 miles)
• Centennial Park (8.5 miles)

Cafes

• Panera Bread (3.4 miles)
• Tous Les Jours (6.5 miles)
• Starbucks (6.5 miles)
• Miss Shirley's Cafe, Roland Park (8.6 miles)
• Starbucks (8.6 miles)

Places of Worship

• Bridgeway Community Church - Owings Mills/Reisterstown Campus (4.6 miles)
• Brown Memorial Woodbrook Presbyterian Church (8.7 miles)

Hospitals

• Lifebridge Health Campus Service (5.4 miles)
• Bon Secours Health System (6.4 miles)
• Sinai Hospital Of Baltimore (6.9 miles)
• Sheppard Pratt Health System (7.4 miles)
• Johns Hopkins Medicine at Green Spring Station (7.4 miles)
• Spring Grove Hospital Center (7.8 miles)
• GBMC (9 miles)