Autumn Lake Healthcare At Bridgepark
Save4017 Liberty Heights Avenue, Baltimore, MD 21207
For more information about senior living options: (844) 490-3973
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The facility is very nice, clean and comfortable, with patients well cared for and friendly staff. The receptionist is kind and helpful. The staff at Autumn Lake Healthcare are kind and caring. The facility provides high-quality healthcare, with some of the area's best doctors. The nursing staff responds quickly and attentively to concerns. The facility is clean, well-decorated, and creates a welcoming environment. The front desk staff are pleasant, welcoming, and helpful. Families report excellent care and compassionate treatment for loved ones. The staff are professional, warm, and welcoming, contributing to a positive experience. Many reviewers describe the facility as wonderful, great, and a good choice for families.
The staff do not return calls from families or the new facility when information is requested or a transfer is being arranged. The transfer process drags on for weeks and is described as ridiculous. The facility is filthy, with flies and dirty rooms. A catheter was not changed, contributing to an infection and the patient's death. Housekeeping is inconsistent; janitorial staff seem missing and surfaces are not cleaned regularly. There is inadequate infection control, including a lack of enforcement of masks and gowns when patients share rooms. The director is reported to ignore calls, hindering communication.The collection of impressions about Autumn Lake Healthcare paints a complex portrait: many visitors walk away convinced that the care their loved ones receive is solid or even excellent, while others leave convinced that administrative hurdles and communication gaps undermine the very care they value. Across numerous statements, the common thread is a facility that can feel warm, clean, and professionally staffed on the patient side, yet sometimes frayed when it comes to scheduling, transfers, and clear information for families. The contrast is stark: compassionate, capable bedside care often sits beside frustrating and slow-moving administrative processes that leave families feeling unheard.
Several storytellers recount first-hand experiences that set a positive tone. They describe a pleasant, welcoming environment from the moment you step into the lobby, where the front desk staff are friendly and helpful, and where cleanliness and tasteful surroundings - artwork lining the walls and a neat, orderly appearance - create a reassuring initial impression. Visitors repeatedly mention the helpfulness of the receptionists and the warmth they encounter from staff as they navigate a difficult transition into the facility. For many, these initial interactions and the visible dedication of caregivers provide a strong basis for trust in the care their relative will receive.
Once inside, the praise often shifts to the ongoing care team: nurses, nursing assistants, physical, speech, and occupational therapists, and respiratory specialists who are cited as patient, knowledgeable, and attentive. Reviews frequently highlight the professional demeanor and genuine kindness of the staff, with particular gratitude directed toward those who promptly respond to concerns and calmly explain care plans. In at least one prominent note, Emily Logan is singled out for effectively addressing a complaint and coordinating a thorough, cross-shift response within 48 hours. The compliments extend to front-desk personnel like Angel and Elvis, whose steady professionalism and bedside manners leave a lasting positive impression on families visiting loved ones.
Yet for every set of warm anecdotes, there are equally emphatic criticisms that center on the administrative side of the operation. A recurring grievance is the difficulty families face when trying to organize transfers to a new facility. Reviewers describe repeated attempts to contact staff and leadership, with calls going unreturned or delayed and messages left unsanswered. The frustration is palpable when the transfer process drags on for weeks, raising anxiety at a vulnerable time and prompting questions about who to contact to get action. One reviewer even notes having their phone number already on file and still having to pursue calls relentlessly, underscoring the sense that the right person is hard to reach and the correct channels are not well defined.
In parallel with transfer frustrations, families report alarming statements about patient care and rehab access. A number of accounts describe health declines linked to insufficient rehabilitation or inconsistent therapy access over extended periods. Some families recount situations in which patients were not turned, repositioned, or provided with timely care, contributing to infections, deterioration, or prolonged hospitalizations. Specific anecdotes describe instances where catheters or care routines were not appropriately managed, leading to serious consequences. These reports are painful and troubling, underscoring the essential, life-sustaining nature of timely, thorough rehab and diligent daily care.
The facility's physical environment also surfaces in the critique. While the early impressions emphasize cleanliness and a well-kept decor, some reviews point to hot, muggy indoor conditions with limited air circulation or sun exposure that can make the building feel uncomfortable at times. The need for consistent housekeeping is echoed by comments about floor cleanliness, elevator sanitation, and the general maintenance of common areas. A few reviewers even note lapses in housekeeping during visits, suggesting that ongoing attention to hygiene and orderly spaces remains an area for improvement. Several readers also call for enhanced infection control practices, particularly around shared rooms and protective gear.
Despite the varied experiences, a strong thread of gratitude runs through many accounts. Families express appreciation for the dedication of the caregiving staff when things go well and for the staff's ability to connect with patients and families during difficult moments. The contrasts are real: some days advance smoothly with timely communication and visible, compassionate care; other days expose gaps in follow-through, leaving families anxious and seeking more reliable coordination. In several entries, reviewers acknowledge that their overall impression depends on who is present on a given day - the same facility that inspires warm praise for some staff can provoke frustration with others.
Taken together, the reviews sketch a nuanced, real-world picture of Autumn Lake Healthcare. The care delivered at the bedside is frequently described as compassionate, professional, and thorough, with many staff members earning genuine appreciation from families. At the same time, the administrative experience - especially around transfers, communication, and consistent rehab access - receives pointed critique. The facility appears to be staffed by people who care deeply about patients, but systemic issues in information flow and operational coordination can overshadow the positive aspects. For families navigating the emotional terrain of a loved one's care, the message is clear: the clinical care can be strong, but timely, transparent, and well-coordinated communication remains an area where improvement matters most.
106 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Autumn Lake Healthcare at Bridgepark in Baltimore, MD is an assisted living community that offers a wide range of amenities and care services to its residents. The community aims to provide a comfortable and enriching environment for seniors.
The community boasts several amenities to make residents feel at home. There is a beauty salon where residents can pamper themselves. Each resident has access to cable or satellite TV in their private rooms. Community-operated transportation is available for residents to easily get around the area. A computer center allows residents to stay connected with loved ones and engage in online activities. The dining room offers restaurant-style dining with meals prepared and served by staff. Residents can also enjoy the beautiful outdoor space, gaming room, small library, and wellness center.
Care services provided ensure that residents receive the assistance they need. A 24-hour call system is in place for any emergencies that may arise. Trained staff are available around the clock to provide supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also provided, ensuring that residents take their medication as prescribed. Special dietary restrictions, including diabetes diets, are catered for during meal preparation.
In terms of activities, the community offers a variety of options for residents to stay active and engaged. Fitness programs are available for those who want to maintain their physical health. Planned day trips allow residents to explore nearby attractions and enjoy new experiences. Resident-run activities encourage socialization among peers while scheduled daily activities offer a structured routine.
The location of Autumn Lake Healthcare at Bridgepark is convenient with several amenities in close proximity. There are four cafes, two parks, 24 pharmacies, 13 physicians' offices, 13 restaurants, one transportation option nearby, one place of worship nearby, and seven hospitals nearby.
Overall, this assisted living community provides a supportive and engaging environment where residents can receive personalized care while enjoying various amenities and activities nearby.
This part of Baltimore, Maryland offers convenient access to essential services such as pharmacies, physicians, and hospitals, making it a suitable area for senior living. With multiple options for pharmacies and healthcare facilities within close proximity, residents can easily access medical care when needed. The neighborhood also features a variety of dining options ranging from fast food chains to upscale restaurants, providing plenty of choices for meals. Additionally, there are cafes nearby for those looking to enjoy a leisurely coffee break. The presence of parks like Lake Roland offers opportunities for outdoor recreation and relaxation. Public transportation through Penn Station provides easy access to other parts of the city. Places of worship such as Brown Memorial Woodbrook Presbyterian Church cater to spiritual needs within the community. Overall, this neighborhood offers a mix of amenities and services that can contribute to a comfortable and convenient lifestyle for seniors.
Autumn Lake Healthcare At Bridgepark is located at 4017 Liberty Heights Avenue, Baltimore, MD 21207 in Baltimore city, Maryland
Autumn Lake Healthcare At Bridgepark on seniors.fyi includes 5 photos including images showing interior, dining, building, entrance, lobby, windows, natural light, architecture, and more.
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