Crest Haven in Baltimore, MD

Pros

• The reviewer was delighted that Wings and Things started selling Krispy Krunchy chicken.
• The reviewer received exactly what they asked for on their first order.
• The food was very delicious and the service was wonderful.
• The reviewer liked the chicken tenders and biscuit.
• The customer service was nice.

Cons

• They rate the pickup and delivery 2 stars until those issues are corrected.
• They had to wait around 8?9 pm for their first order.
• They received Wings N Things chicken and fries instead of Krispy Krunchy as ordered.
• They were told Krispy Krunchy is the only product sold, which did not match what was in their bag.
• The fries and chicken looked different from previous orders and came in a different box, raising concerns about wrong orders near closing.
• They worry Krispy Krunchy may not be sold consistently and customers could receive Wings N Things without realizing.
• They experienced false advertising and bad customer service, including being charged $27 for a $20.99 advertised pizza.
• The cheesesteak sub and chicken tenders were overcooked and dry, making them hard to chew.

Review

Crest Haven is best suited for residents and families who prioritize affordable, casual dining within a familiar, sociable senior environment. The reviews show a community that leans into comfort-food staples and flexible meal options rather than haute cuisine or precise culinary standards. When service goes smoothly, meals land with warmth and a sense of hominess that can support daily routines and social meals. There are occasional bright spots where items are described as delicious and the staff as friendly, which reinforces the sense of a welcoming, home-like atmosphere. Yet the core issue is consistency: strong moments exist, but they do not form a dependable pattern across orders, menus, or price expectations.

Those who should consider alternatives are families and residents for whom reliability matters most. If precise order fulfillment, consistent quality, and transparent pricing are non-negotiable, Crest Haven may fall short. The reviews repeatedly flag mispackaged orders, substitutions made without clear communication, and even misrepresentations of advertised specials that translate into higher charges. For someone managing dietary needs, picky preferences, or strict meal budgets, the risk of recurring errors and fluctuating charges can undermine daily planning and peace of mind. In short, this community rewards flexibility, not rigidity in dining expectations.

The main positives - friendly service, approachable menu items, and a casual dining vibe - do offset some concerns, but only to a point. When staff handle issues gracefully and a dish hits the mark, it reinforces trust and makes the dining experience tolerable, even pleasant. However, these advantages are undermined by a pattern of inconsistency: a single misstep in a pickup or a dish delivered in an unfamiliar box can become emblematic of a broader breakdown in kitchen discipline. For families evaluating Crest Haven, the offsetting effect of occasional tasty fare and courteous service may be outweighed by the ongoing need to police orders, monitor prices, and verify what's actually in the bag.

Several reviews highlight concrete service reliability problems that should give pause to anyone relying on predictable meals. The Krispy Krunchy chicken episode illustrates a recurring theme: orders that don't match what was paid for, packaging that changes without notice, and a sense that information is not always conveyed clearly. Add to that the complaint about a flyer-predicted price that doesn't align with the final bill, and it becomes clear that price transparency is fragile at best. The complaints about overcooked or dry items also matter, especially for seniors who may be more sensitive to texture and chewing. Taken together, these patterns point to a dining operation that is friendlier to impression than to dependable fulfillment.

From an assisted-living perspective, meals are not just calories; they are anchors in daily routines, social activities, and health management. Crest Haven delivers a casual, approachable dining environment, but the quality control and communication gaps erode confidence for residents who depend on consistency. The upside is a sense of accessibility and a willingness to continually expand offerings, which can be valuable for residents who thrive on variety and affordability. The downside is real: inconsistent orders, miscommunications, and variable food quality can translate into wasted time, frustration, and unpredictable daily meals. In a setting where seniors rely on predictable routines, these risks are meaningful.

In the final assessment, Crest Haven serves a niche that values cost-conscious dining and a personable, neighborly atmosphere over precision in kitchen operations. For families prioritizing predictable menus, guaranteed pricing, and reliable meal quality, alternatives with documented consistency are wise to consider. If choosing Crest Haven, expect to need proactive oversight: verify orders at pickup, confirm pricing before payment, and be prepared for occasional gaps between expectation and delivery. A practical approach is to treat dining as a flexible perk rather than a fixed staple, plan meals with contingencies, and use initial tastings to set benchmarks for what is acceptable.

This part of Baltimore, Maryland offers a convenient and accessible location for senior living with a variety of amenities nearby. There are several pharmacies within a short distance, making it easy to access medication and healthcare supplies. In terms of healthcare, there are reputable physicians and hospitals in the vicinity, providing quality medical care. The area also boasts a selection of restaurants and cafes for dining out or grabbing a quick bite to eat. Additionally, there are parks for leisurely walks or outdoor activities, as well as transportation options like Penn Station for easy travel access. Overall, this neighborhood provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle in the Baltimore area.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Seven Mile Market (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)

Physicians

• University of Maryland Rehabilitation & Orthopaedic Institute (1.4 miles)
• Omni Eye Specialists (3.4 miles)
• Scottish Rite Speech & Language Center (3.8 miles)
• Dr Richard A. Adler, Belcara Health Ophthalmology (3.9 miles)
• Pine Heights Integrative Health (4.1 miles)
• University of Maryland Medical Center Midtown Professional Building (4.2 miles)
• Wilkens Medical Center (4.5 miles)

Hospitals

• Sinai Hospital Of Baltimore (2.2 miles)
• Lifebridge Health Campus Service (3.8 miles)
• MedStar Union Memorial Hospital (4 miles)
• UMMC Midtown Campus (4.2 miles)
• Baltimore VA Medical Center (4.4 miles)
• University of Maryland Medical Center (4.5 miles)
• Spring Grove Hospital Center (4.8 miles)

Restaurants

• McDonald's (2.8 miles)
• Corinthian Lounge & Restaurant (3.2 miles)
• Mt. Washington Tavern (3.3 miles)
• Burger King (3.4 miles)
• Chick-Fil-A (3.6 miles)
• Pepe's (3.7 miles)
• McDonald's (4.3 miles)

Cafes

• Miss Shirley's Cafe, Roland Park (3.3 miles)
• Ceremony Coffee Roasters (4.4 miles)
• Dooby's (4.5 miles)
• Starbucks (4.9 miles)
• Starbucks (5.6 miles)

Parks

• Lake Roland (3.7 miles)
• Rodgers Forge Tot Lot (5 miles)
• Rash Field (5.4 miles)
• Federal Hill Park (5.5 miles)
• Patapsco Valley State Park (5.9 miles)
• Harbor Point Central Plaza (5.9 miles)

Transportation

• Penn Station (4.2 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (4.8 miles)