Carriage Hill of Bethesda

Pros

• The staff are exceptionally kind, attentive, compassionate and professional.
• The physical therapy team does a remarkably excellent job helping residents stay active and regain strength.
• Carriage Hill is a wonderful facility.
• A special mention to Tara Lawal in the social work department; she always goes the extra mile to give patient, friendly assistance.
• The Rehab Staff are professional, knowledgeable and compassionate.
• The building is spotless and well-maintained.
• The staff is warm, welcoming, and genuinely cares about everyone who walks through the door.

Cons

• A reviewer reported repeated disrespect, neglect, and aggression toward a bedridden patient by staff.
• The reviewer observed the patient left waiting for help for hours.
• A nurse was seen rolling her eyes and calling the patient "difficult."
• Nurses and aides were alleged to yell at the patient while she was in pain instead of offering comfort.
• A staff member allegedly manhandled the patient during repositioning, causing humiliation.
• A staff member reportedly discarded the patient's plate when she refused to eat, implying meals were not aligned with her dietary needs.
• The diet was supposed to be medically monitored, yet the reviewer claimed the patient received unsafe foods.
• Another reviewer warned of theft and unauthorized access by guests and alleged a social worker denied fair placement.

Review

Carriage Hill Bethesda Nursing and Rehabilitation Center appears in the memories of many visitors as a facility defined by cleanliness, caring staff, and a strong emphasis on rehabilitation. Across multiple reviews, the building itself is repeatedly described as spotless and well maintained, with several commentators noting that the space feels inviting rather than clinical. The sense conveyed is that this is a place where residents can live with a degree of dignity and comfort, reinforced by an atmosphere that many describe as positive and welcoming.

A central thread in the praise is the quality of the care and the attitude of the staff. Reviewers consistently highlight the kindness, attentiveness, and professionalism of those who work at Carriage Hill. In particular, the physical therapy team earns frequent accolades for their effectiveness and dedication, with one observer calling the rehab staff "professional, knowledgeable and compassionate" and another commending the therapists for their energy, calm and efficiency. Several reviews stress that therapy services are accessible and active, with instances of therapy sessions occurring over weekends to maintain momentum and progress for residents. The overall message is that therapy is not treated as a mere service but as a core element of the resident's recovery and daily life.

Nursing staff and administrators also receive positive recognition, including notes about medication delivery being thorough and the front desk and coordination teams being helpful and knowledgeable. Names come up in the praise: a front desk staff member who provided a warm welcome; Harvey or Harold, who delivered a thorough tour and showcased the extensive physical therapy services; and Sheriece Boyd, described as the business manager who is knowledgeable, experienced and very helpful. The sentiment across several accounts is that the people make the difference at Carriage Hill - the combination of friendly personalities, consistent communication, and a genuine concern for residents' well-being creates a reassuring care environment.

Beyond the care itself, reviewers mention practical aspects that improve the experience of families and visitors. Parking is noted as available, though one review points out that it can be limited in certain spots, and the facility's proximity to familiar Maryland-area hubs like Silver Spring, Bethesda and Kensington is seen as a convenience. The emphasis on a clean, well-kept facility extends to daily life, with many reviewers commenting on the neatness of the building and the pleasant, calm ambiance that accompanies a tour or a stay. The overall impression is that Carriage Hill is a place that tries to balance high clinical standards with a warm, home-like atmosphere for residents and their families.

It is important to acknowledge that not all experiences described in these accounts are uniformly positive. A particular review offers a stark counterpoint, detailing a sequence of concerns about the treatment of a bedridden loved one. The writer alleges repeated disrespect, neglect and aggression, with the resident often left waiting for help and nurses allegedly expressing frustration rather than compassion. The reviewer describes episodes in which staff were perceived as dismissive or even rough, including an instance of perceived verbal disdain, plus alleged food safety concerns related to dietary requirements. This narrative culminates in a call for management to investigate staff behavior, retrain employees, and ensure that vulnerable patients receive dignified, consistent care. The reviewer also advises prospective families to stay away or proceed with extreme caution and to monitor care closely.

In responses that attempt to balance perspectives, some reviewers who initially voiced strong praise later acknowledge that care quality can vary by shift and over time. One account notes that after an extended stay, the reliability and consistency of high-quality care across different staff members and days stood out as a core strength, while also admitting that certain aspects - such as meal quality - could be improved. Other feedback emphasizes that, while the majority of caregivers are described as kind and attentive, there can be exceptions, and that the overall experience benefits from strong front-office support, transparent communication, and a proactive, family-inclusive approach to the care plan.

Taken together, the collection of reviews paints a nuanced portrait of Carriage Hill Bethesda Nursing and Rehabilitation Center. The facility is frequently described as clean, well managed, and staffed by a team that genuinely cares about residents' welfare, with standout praise directed at the rehabilitation program and the social work and administrative support that accompany it. Yet there is a salient cautionary note from a single, highly critical account that underscores the importance of vigilant oversight, consistent staffing, and ongoing quality assurance - reminding readers that even well-regarded institutions can encounter serious problems that require immediate attention and action. For families weighing care options, these perspectives suggest a facility that offers many strengths in cleanliness, therapy, and compassionate care, while also highlighting the need for thorough, day-to-day verification of how residents are treated and supported on a personal level.

Located in Bethesda, Maryland, this area offers a convenient and bustling urban environment with easy access to transportation options such as multiple metro stations and car rental services. With several pharmacies, medical centers, and physicians in close proximity, residents can rest assured knowing that their healthcare needs are well taken care of. In addition, there are numerous cafes and restaurants for dining out or grabbing a quick bite to eat. Seniors can enjoy leisurely outings to the nearby theaters, parks, and places of worship, as well as access to reputable hospitals for any medical emergencies. Overall, this neighborhood provides a diverse array of amenities and services that cater to the needs of older adults looking for a vibrant and well-connected community in which to reside.

Transportation

• Medical Center Metro Station (0.6 miles)
• Bethesda Metro Station (1.6 miles)
• Grosvenor-Strathmore Metro Station (1.6 miles)
• Forest Glen Metro Station (3.3 miles)
• Twinbrook Metro Station (4 miles)
• Hertz Rent A Car (4.6 miles)
• Glenmont Metro Station (4.8 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• Capitol Medical Group (1.7 miles)
• Foxhall Pediatrics (5.1 miles)
• Mary's Center (6.4 miles)
• Potomac Valley Orthopedic (7 miles)
• Children's National - Main Hospital (7.3 miles)
• One Medical (7.5 miles)

Cafes

• Tatte Bakery & Cafe (1.7 miles)
• Starbucks (2.9 miles)
• Lost Sock Roasters (5.2 miles)
• Blue Bottle Coffee (7.3 miles)
• The Coffee Bar (7.5 miles)
• Tatte Bakery & Cafe (7.6 miles)

Restaurants

• Menchie's Westfield Montgomery Mall (2.5 miles)
• Jollibee (3.4 miles)
• Silver Diner (3.7 miles)
• McDonald's (4 miles)
• Denizens Brewing Co. (4.3 miles)
• McDonald's (4.5 miles)
• Founding Farmers (4.7 miles)

Theaters

• AMC Montgomery 16 (2.7 miles)
• AMC Georgetown 14 (7.5 miles)

Parks

• Chevy Chase Park (2.7 miles)
• Winding Creek Local Park (3.6 miles)
• Rock Creek Park (3.9 miles)
• Chesapeake and Ohio Canal National Historic Park (4 miles)
• Georgian Forest Park & Tennis Courts (5.4 miles)
• Falls Road Park (5.6 miles)
• Fort Slocum Park (5.8 miles)

Hospitals

• Holy Cross Hospital (3.8 miles)
• Sibley Memorial Hospital (4.8 miles)
• MedStar Georgetown University Hospital (6.7 miles)
• Georgetown University Hospital Pasquerilla Center (6.7 miles)
• Medstar Washington Hospital Center (7.2 miles)
• Children's National Medical Center (7.3 miles)
• Howard University Hospital (7.6 miles)

Places of Worship

• Christ Congregational Church (4.7 miles)
• Basilica of the National Shrine of the Immaculate Conception (7.5 miles)