Carriage Hill Bethesda

Pros

• The staff at Carriage Hill have been described as friendly, caring, and helpful, creating a positive atmosphere for patients.
• The occupational and physical therapy services have been praised as excellent by some reviewers.
• Several rooms are noted as comfortable and clean, contributing to a pleasant environment.
• Some families reported that their loved ones' needs were addressed effectively and with dignity during their stay.
• One reviewer highlighted the sensible Covid restrictions while appreciating the efforts made by staff to mitigate feelings of loneliness among patients through friendly interactions.
• A positive experience was shared regarding the varied and mostly tasty food options available to patients.

Cons

• The facility is terribly short-staffed, especially on weekends, leading to neglect and lack of assistance for patients.
• Patients experienced long delays in care, including waiting over 34 hours for prescribed antibiotics.
• The staff is often negligent, with reports of minimal physical therapy and poor communication among team members.
• There are frequent complaints about the quality of food being served, often described as burnt and heavily processed.
• Family members report feeling disconnected from staff, with no proactive updates on their loved ones' conditions.
• The overall atmosphere is described as lacking compassion and professionalism, leaving families feeling frustrated and anxious.
• Several reviews highlight unclean conditions and unpleasant odors within the facility.
• Patients have reported severe emotional distress due to isolation from family and friends during visits.
• Many reviewers express disbelief at the disparity between their experiences and the facility's positive ratings or recommendations from social workers.
• There are consistent concerns about inadequate nursing care leading to serious health declines in patients.

Review

The reviews collected about Carriage Hill paint a troubling picture of the facility, highlighting a range of serious concerns regarding patient care and overall management. Many reviewers express profound dissatisfaction with their experiences, often detailing instances of neglect, poor communication, and inadequate medical care. For instance, one review recounts a harrowing experience where the reviewer was left in unsanitary conditions for hours without assistance from staff. This sentiment is echoed across multiple accounts that describe short-staffing issues, particularly on weekends when the need for attentive care is often heightened.

A recurring theme in these reviews is the perceived lack of urgency and compassion from the nursing staff. One family member described their father's time in rehabilitation as marked by negligence that led to severe health complications and infection due to improper care. It was noted that he had to wait over 34 hours for prescribed antibiotics to be administered, underscoring a critical breakdown in timely medical intervention. Reports like this emphasize not only a gap in operational standards but also raise ethical questions about patient safety within the facility.

Conversely, there are reviews that voice more positive experiences at Carriage Hill; some family members report competent staff interactions and satisfactory rehabilitation services. These individuals commend the friendliness and attentiveness of certain nurses and aides while lauding aspects like cleanliness and meal quality. They appreciate moments of social interaction facilitated by staff members that can help alleviate feelings of isolation among patients during recovery periods affected by COVID-19 restrictions.

However, even those with more favorable observations warn potential visitors or residents about discrepancies between their experiences and others that detail severe shortcomings. Some families express confusion over how Carriage Hill could receive positive ratings amidst overwhelmingly negative testimonials; they cite instances where basic needs go unmet or where essential services such as physical therapy were not delivered as promised. This disparity highlights an apparent inconsistency in service levels that has left many feeling disillusioned.

In stark contrast to glowing reviews stand harsh criticisms regarding internal communication among staff members—a major point of contention throughout several narratives. Patients and family members reported receiving conflicting information from caregivers all too frequently, leading to frustration over unaddressed inquiries about patients' well-being or treatment plans. For instance, one reviewer noted hearing from aides that “not everyone here cares,” reflecting an alarming culture within which care may feel secondary to institutional bureaucracy.

Overall, several reviewers implore prospective families contemplating placing loved ones at Carriage Hill to think twice before doing so. The general consensus leans heavily toward warnings against utilizing this facility due to pervasive issues related to oversight deficits, inadequate healthcare provisions, and monotonous routines exacerbated by understaffing during critical times. With these reflections echoing throughout numerous accounts—both good and bad—it becomes imperative for those seeking nursing or rehabilitative services to conduct thorough research before making decisions affecting their loved ones’ health care journeys. In summary, while some have found kindness and quality service hidden among tales of despair inside Carriage Hill’s walls, far too many voices resonate with sorrowful reminders of what can happen when a healthcare institution falls short of its duty toward patients' welfare.

Transportation

• Medical Center Metro Station (0.6 miles)
• Bethesda Metro Station (1.6 miles)
• Grosvenor-Strathmore Metro Station (1.6 miles)
• Forest Glen Metro Station (3.3 miles)
• Twinbrook Metro Station (4 miles)
• Hertz Rent A Car (4.6 miles)
• Glenmont Metro Station (4.8 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• Capitol Medical Group (1.7 miles)
• Foxhall Pediatrics (5.1 miles)
• Mary's Center (6.4 miles)
• Potomac Valley Orthopedic (7 miles)
• Children's National - Main Hospital (7.3 miles)
• One Medical (7.5 miles)

Cafes

• Tatte Bakery & Cafe (1.7 miles)
• Starbucks (2.9 miles)
• Lost Sock Roasters (5.2 miles)
• Blue Bottle Coffee (7.3 miles)
• The Coffee Bar (7.5 miles)
• Tatte Bakery & Cafe (7.6 miles)

Restaurants

• Menchie's Westfield Montgomery Mall (2.5 miles)
• Jollibee (3.4 miles)
• Silver Diner (3.7 miles)
• McDonald's (4 miles)
• Denizens Brewing Co. (4.3 miles)
• McDonald's (4.5 miles)
• Founding Farmers (4.7 miles)

Theaters

• AMC Montgomery 16 (2.7 miles)
• AMC Georgetown 14 (7.5 miles)

Parks

• Chevy Chase Park (2.7 miles)
• Winding Creek Local Park (3.6 miles)
• Rock Creek Park (3.9 miles)
• Chesapeake and Ohio Canal National Historic Park (4 miles)
• Georgian Forest Park & Tennis Courts (5.4 miles)
• Falls Road Park (5.6 miles)
• Fort Slocum Park (5.8 miles)

Hospitals

• Holy Cross Hospital (3.8 miles)
• Sibley Memorial Hospital (4.8 miles)
• MedStar Georgetown University Hospital (6.7 miles)
• Georgetown University Hospital Pasquerilla Center (6.8 miles)
• Medstar Washington Hospital Center (7.2 miles)
• Children's National Medical Center (7.3 miles)
• Howard University Hospital (7.6 miles)

Places of Worship

• Christ Congregational Church (4.7 miles)
• Basilica of the National Shrine of the Immaculate Conception (7.5 miles)