Westgate Hills Rehab & Healthcare Center

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  • Interior

    A tidy, well-lit hospital room with a bed, wardrobe, and window.

  • Decor

    A modern bedroom with pink striped walls and a single bed.

  • Building

    A modern suburban building with a driveway and landscaped surroundings on a sunny day.

  • Windows

    A well-lit waiting room with comfortable seating and modern decor.

  • Kitchen

    A modern kitchen with wooden cabinets and various appliances.

  • Exercise Equipment

    A bright and spacious rehabilitation center with exercise equipment and therapy space.

Westgate Hills Rehab & Healthcare Center

10 North Rock Glen Road, Baltimore, MD 21229

For more information about senior living options: (844) 490-3973

4.7 from 100 reviews
5 stars
90
4 stars
1
3 stars
1
2 stars
0
1 stars
8

Skilled Nursing Facility

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    Overall Review of Westgate Hills Rehab & Healthcare Center

    Pros

    • pro Kierra McGhee is an admissions director who goes above and beyond and is a team player.
    • pro Westgate Hills is a clean, welcoming facility with good food.
    • pro The staff engage with residents, are pleasant, and handle issues quickly and professionally.
    • pro Elizabeth from admissions and the therapy team are kind, professional, and very helpful.
    • pro The therapy and rehabilitation teams provide excellent care with engaging activities.
    • pro The staff are amazing and consistently take good care of residents, offering plenty of entertainment.
    • pro The tour guides and front-desk staff provide warm hospitality and friendly service.
    • pro The facility is well-maintained, odor-free, and has a welcoming atmosphere.
    • pro Many reviewers would definitely recommend Westgate Hills Rehab.
    • pro The food is delicious and therapy is excellent.
    • pro Staff become like family and issues are handled quickly and professionally.
    • pro The care provided makes loved ones feel safe and looked after.

    Cons

    • pro The reviewer would give Westgate Rehab zero stars.
    • pro The reviewer claims only one staff member cared about the patient's health.
    • pro The reviewer alleges nurses did nothing for patients, leaving them soaking wet and not performing rounds.
    • pro The reviewer describes mistreatment of patients as unbelievable.
    • pro The reviewer accuses the director Dominique of not caring about patient care and of failing to act on complaints.
    • pro The reviewer says the food served to residents is something they wouldn't feed their own dogs.
    • pro The reviewer asserts residents were mistreated and kept away from their families.
    • pro The reviewer calls the facility outdated.
    • pro The reviewer reports a patient left for seven hours without meds or food, without sheets or a gown, and naked.

    Review

    Westgate Hills Rehabilitation stands out in the eyes of many families and visitors as a facility with a welcoming environment, consistent kindness from staff, and a strong focus on helping residents regain daily activities through targeted therapy. Across a broad set of reviews, the place is described as clean and well-kept, with a calm atmosphere that feels more like a home than a hospital. Visitors frequently note that the food, the cleanliness of the building, and the overall tone of the staff contribute to a positive experience, especially when compared with other rehab centers. In particular, the presence of a wound care nurse and a robust therapy program are highlighted as reassuring features for those recovering from injuries or surgeries.

    A standout thread throughout the feedback is the praise for individual staff members who go above and beyond. Kierra, the admissions coordinator, is repeatedly singled out for exceptional service and dedication. Reviewers write that Kierra "goes above and beyond her duties," is a "team player," and that her efforts are felt both on the floor and behind the scenes. Her willingness to go the extra mile earns her a special shoutout, with many grateful for the support she provides during the admissions and care-planning process. In admissions specifically, Elizabeth is also praised for reliability and friendliness, with several guests noting that she "goes the extra mile to accommodate us" and that her professionalism and courtesy stood out during their interactions.

    Therapy and activity programming receive consistent positive feedback as well. Families describe physical therapy as effective, with residents regaining daily activities and mobility through attentive, encouraging care. Elizabeth, noted as a therapist in several accounts, and the broader therapy team are described as kind and responsive, contributing to a caring atmosphere. The facility's approach includes interactive activities and games that help keep residents engaged, supporting not only physical recovery but also social and emotional well-being. The combination of thorough therapy and meaningful activities is repeatedly cited as a key strength that helps residents feel look-forward to each day of their rehab journey.

    Cleanliness and atmosphere are other recurring themes in the reviews, with many calling Westgate Hills a nice, clean facility where residents feel safe and at home. The building is described as well-kept and welcoming, with residents and visitors noting pleasant staff interactions across the day. Some reviewers go as far as to highlight that the food is good and that the overall environment contributes to a sense of comfort and security. A few guests emphasize the importance of a welcoming admission tour, with Elizabeth and other staff helping set the tone for a positive stay.

    However, the feedback is not without significant concerns. A number of reviewers recount troubling experiences that depict a very different reality. One account describes a situation where a resident was left in his room for seven hours without meds or food, with no sheets on the bed, and the patient left naked - an experience that understandably raises serious questions about safety and standards of care. Other reviews report nurses who were perceived as not performing rounds, a sense of mistreatment of patients, and complaints about the director not taking action on concerns raised, including a negative incident involving a family complaint. There are also harsh critiques of food quality and general resident care from some visitors, painting a picture of inconsistent experiences that can vary dramatically from one day to the next.

    The facility's reputation is thus a blend of highly positive, person-centered care from individuals like Kierra, Elizabeth, and the therapy team, and more troubling reports of neglect or substandard care from a subset of reviewers. Some comments even imply skepticism about the authenticity of five-star reviews, suggesting that perceived favorable ratings may be misrepresentative. It's clear from the mixed feedback that, while many families find Westgate Hills to be a supportive, well-run rehab environment with caring staff and solid therapy, there are instances and voices that call for serious attention to patient safety, timely care, and consistent service quality.

    In sum, Westgate Hills Rehabilitation appears to deliver a compelling, people-centered experience for many residents and families. The strength lies in its compassionate staff, particularly in admissions and therapy, the proactive approach to activities and patient engagement, and a generally clean, welcoming setting. At the same time, the more critical feedback serves as a cautionary note: prospective residents and families should conduct thorough visits, ask pointed questions about day-to-day care, review recent experiences with staff availability and responsiveness, and seek direct conversations with admissions and care teams. For those who do connect with the right combination of staff - especially Kierra, Elizabeth, and their colleagues - the facility offers a supportive path to recovery and a sense of belonging during a difficult time.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Baltimore-Washington International (8 miles away) Baltimore-Washington International (8 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Westgate Hills Rehab & Healthcare Center is an assisted living community located in Baltimore, MD. This welcoming and comfortable facility offers a wide range of amenities to ensure residents enjoy a fulfilling and relaxing lifestyle.

    The community features a beauty salon where residents can pamper themselves and stay looking their best. For entertainment, residents can enjoy cable or satellite TV in their rooms or gather in the gaming room for some friendly competition. There is also a small library for those who love to read.

    There are multiple dining options available at Westgate Hills Rehab & Healthcare Center. Residents can savor delicious meals in the restaurant-style dining room or prepare their own meals in the kitchenette provided in each room. Special dietary restrictions are accommodated to ensure everyone's nutritional needs are met.

    For wellness and fitness, a fitness room and wellness center are available for residents to utilize. The outdoor space allows residents to enjoy fresh air and relax in the garden. Wi-Fi/high-speed internet is also provided throughout the facility, allowing residents to stay connected with friends and family.

    In terms of care services, Westgate Hills Rehab & Healthcare Center provides 24-hour supervision with a call system available for any assistance needed. Trained staff members are always on hand to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure residents take their medications on time.

    Residents can look forward to various activities offered within the community. Planned day trips allow residents to explore nearby areas, while resident-run activities ensure there is always something fun happening within the facility. Fitness programs cater to those who wish to stay active, while scheduled daily activities keep everyone engaged.

    The surrounding area provides convenient access to essential amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals.

    At Westgate Hills Rehab & Healthcare Center, residents can expect exceptional care services combined with an array of amenities that promote comfort and well-being.

    Videos

    Nearby Places of Interest

    This area of Baltimore, Maryland, offers a variety of healthcare options including medical centers, physicians, pharmacies, and hospitals within close proximity. With several restaurants ranging from fast food to breweries nearby, there are plenty of dining options to choose from. Additionally, there are cafes for a leisurely cup of coffee and parks for outdoor recreation such as Rash Field and Patapsco Valley State Park. Transportation is easily accessible with Penn Station and the Amtrak/MARC - BWI Rail Station not far away. The St. Augustine's Church is also available for those seeking a place of worship in the community. With its convenient location and array of amenities, this area may be a suitable choice for seniors looking to settle down in Baltimore.

    Physicians

    • Wilkens Medical Center (1.3 miles)
    • Pine Heights Integrative Health (1.6 miles)
    • University of Maryland Rehabilitation & Orthopaedic Institute (2.2 miles)
    • South Baltimore County Medical Center | Kaiser Permanente (2.3 miles)
    • Saint Agnes Medical Group: Maryland Cardiovascular Specialists - Catonsville (3.2 miles)
    • Wozniak Marcella University of Maryland Medical Center Neurology (4.3 miles)
    • University Health Center (4.3 miles)

    Pharmacies

    • CVS Pharmacy (1.3 miles)
    • Rite Aid (1.5 miles)
    • Walgreens (1.6 miles)
    • CVS Pharmacy (2.4 miles)
    • Walgreens (3.2 miles)
    • Walgreens (4 miles)
    • Walgreens (4 miles)

    Restaurants

    • Chick-Fil-A (1.6 miles)
    • McDonald's (2.8 miles)
    • Auntie Anne's (3 miles)
    • Heavy Seas Beer (3.9 miles)
    • Guinness Open Gate Brewery & Barrel House (4.1 miles)
    • Gateway (4.1 miles)
    • Pickles Pub (4.2 miles)

    Hospitals

    • Spring Grove Hospital Center (1.7 miles)
    • University of Maryland Medical Center (4.1 miles)
    • Baltimore VA Medical Center (4.2 miles)
    • UMMC Midtown Campus (4.5 miles)
    • Sheppard Pratt Health System (5.2 miles)
    • Sinai Hospital Of Baltimore (5.3 miles)
    • MedStar Union Memorial Hospital (5.6 miles)

    Cafes

    • Ceremony Coffee Roasters (4.5 miles)
    • Dooby's (4.7 miles)
    • Starbucks (5.3 miles)
    • Miss Shirley's Cafe, Roland Park (5.7 miles)
    • Pitango Bakery + Cafe (5.9 miles)
    • Starbucks (6.6 miles)

    Parks

    • Rash Field (4.8 miles)
    • Patapsco Valley State Park (4.9 miles)
    • Federal Hill Park (5 miles)
    • Harbor Point Central Plaza (5.5 miles)
    • Fort McHenry National Monument and Historic Shrine (6.7 miles)
    • Patterson Park (6.7 miles)
    • Patterson Park Annex (6.8 miles)

    Transportation

    • Penn Station (4.9 miles)
    • Amtrak/MARC - BWI Rail Station (6.3 miles)

    Places of Worship

    • St Augustine's Church (5 miles)

    Frequently Asked Questions

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