Westgate Hills Rehab & Healthcare Center in Baltimore, MD
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10 North Rock Glen Road, Baltimore, MD 21229
For more information about senior living options: (844) 490-3973
Kierra goes above and beyond her duties, is very helpful, and always has a smile on her face. The physical therapy team goes out of their way to help residents regain daily activities and offers fun, interactive activities and games. Kierra is a patient, helpful admissions professional who goes above and beyond and is a true team player. Westgate Hills is a clean facility with pleasant staff and good food. The staff engages with residents and remains consistently pleasant. Elizabeth and the therapy and nursing staff are kind and attentive. The building is well-kept, welcoming, and the staff are friendly and helpful. The admissions staff, including Elizabeth and Kierra, are professional, patient, and caring. The therapy team helps residents reach their goals and makes them feel good about themselves. The Activities Department is fantastic, providing daily updates and enjoyable activities and snacks.
The lack of care and empathy exhibited by this rehab center is absolutely unacceptable. This place is horrible. They must have paid to get those five-star reviews. The director Dominque doesn't give a damn. The facility is outdated. The food is horrible. There are no activities for patients. Some patients sit in wheelchairs in hallways all day facing nursing stations. Some patients' meals sit on trays getting cold waiting for someone to help them or feed them. The reviews online do not align with the reality of this facility. This place is a joke.Westgate Hills Rehab & Healthcare Center in Baltimore is best suited for seniors who need a focused, aggressive rehabilitation track with a strong emphasis on returning to independent living. Families pursuing subacute rehab or post-surgical recovery will find a therapy-first environment where progress is measured by functional gains - walking, standing, feeding oneself, and resuming daily routines. The admissions process is notably attentive, with coordinators who are professional and proactive about logistics, questions, and care planning. This center shines for those who value a clean, welcoming setting, regular updates, and a staff culture that genuinely aims to empower residents through therapy, activity, and personal attention. Those seeking long-term custodial care with unwavering 24/7 oversight may want to consider alternatives.
Alternatives become more appealing for families prioritizing consistent, hands-on nursing care around the clock, especially if prior experiences or concerns point to possible gaps in supervision or responsiveness. A few reviews describe episodes of poor communication, delays in medication delivery, or care gaps that feel unequal and less than compassionate. For someone with high sensitivity to administrative friction, frequent turnover in daytime staff, or a preference for a facility with a more uniform, predictable day-to-day routine, other nearby options may deliver greater steadiness. Ultimately, Westgate offers strong rehab value, but the balance can tilt if long-term, highly consistent custodial care is the primary requirement.
Key pros consistently offset many of the main drawbacks by delivering tangible rehabilitation success and a humane atmosphere. The therapy team - supported by dedicated professionals in physical and occupational therapy - demonstrates effectiveness in restoring mobility and daily functioning. Residents repeatedly report meaningful progress, with therapy described as both skilled and motivational. The atmosphere is described as lively and engaging, with activities and games that sustain participation and boost morale. Cleanliness and a welcoming environment reinforce safety and comfort, while the wound care nurse and medical oversight during weekdays add a layer of reliability for those with ongoing needs. The admissions and frontline staff - especially Kierra and Elizabeth - are praised for going the extra mile, which helps families feel confident about the care trajectory.
Despite the strong rehab orientation, a subset of reviews raises legitimate concerns about care consistency and responsiveness. Some accounts allege neglectful behavior, slow med rounds, and sessions that feel rushed or inconsistent. A few families report outdated facilities and uneven food quality, or administrative friction during intake and discharge planning. These are not the overall experience, but they cannot be ignored. The best use of these signals is to approach enrollment with a concrete plan: verify who will supervise daily care, request a clear schedule of therapy and nursing rounds, and ask for written expectations around response times and meal service. The pattern suggests that while care quality can be outstanding, ensuring firm communication and accountability remains essential.
For families weighing options, the decisive factor rests on aligning expectations with realities of a rehab-focused program. Westgate Hills excels when the goal is rehabilitation with demonstrable progress, a warm, patient-centered staff, and a clean, well-maintained environment. The strongest proof lies in the testimonials of residents and families who report real mobility gains, personalized attention, and reliable therapy that translates into discharge home or to a lower-acuity setting. The risk - variations in staff responsiveness and occasional administrative friction - shrinks when admissions and therapy leaders are engaged early and a clear, personalized care plan is established. A guided tour, direct conversations with Elizabeth and Kierra, and a review of the current care plan will clarify fit.
In practical terms, the recommended next steps are straightforward. Schedule a tour and observe therapy sessions to gauge pace and responsiveness firsthand. Meet the therapy team and the admissions coordinators - especially Elizabeth and Kierra - to assess how questions are answered and how concerns are handled in real time. Request a written discharge or transfer plan, including medication management, daily nursing rounds, and an activity calendar. Ask for sample menus to verify dietary options and discuss any special nutritional needs. If long-term, round out the decision with comparisons to nearby facilities that prioritize constant nursing presence, ensuring the chosen path truly matches the care priorities and family expectations. Westgate Hills remains a strong rehab choice for many, with clear caveats that can be managed through proactive planning.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westgate Hills Rehab & Healthcare Center is an assisted living community located in Baltimore, MD. This welcoming and comfortable facility offers a wide range of amenities to ensure residents enjoy a fulfilling and relaxing lifestyle.
The community features a beauty salon where residents can pamper themselves and stay looking their best. For entertainment, residents can enjoy cable or satellite TV in their rooms or gather in the gaming room for some friendly competition. There is also a small library for those who love to read.
There are multiple dining options available at Westgate Hills Rehab & Healthcare Center. Residents can savor delicious meals in the restaurant-style dining room or prepare their own meals in the kitchenette provided in each room. Special dietary restrictions are accommodated to ensure everyone's nutritional needs are met.
For wellness and fitness, a fitness room and wellness center are available for residents to utilize. The outdoor space allows residents to enjoy fresh air and relax in the garden. Wi-Fi/high-speed internet is also provided throughout the facility, allowing residents to stay connected with friends and family.
In terms of care services, Westgate Hills Rehab & Healthcare Center provides 24-hour supervision with a call system available for any assistance needed. Trained staff members are always on hand to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure residents take their medications on time.
Residents can look forward to various activities offered within the community. Planned day trips allow residents to explore nearby areas, while resident-run activities ensure there is always something fun happening within the facility. Fitness programs cater to those who wish to stay active, while scheduled daily activities keep everyone engaged.
The surrounding area provides convenient access to essential amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals.
At Westgate Hills Rehab & Healthcare Center, residents can expect exceptional care services combined with an array of amenities that promote comfort and well-being.
This area of Baltimore, Maryland, offers a variety of healthcare options including medical centers, physicians, pharmacies, and hospitals within close proximity. With several restaurants ranging from fast food to breweries nearby, there are plenty of dining options to choose from. Additionally, there are cafes for a leisurely cup of coffee and parks for outdoor recreation such as Rash Field and Patapsco Valley State Park. Transportation is easily accessible with Penn Station and the Amtrak/MARC - BWI Rail Station not far away. The St. Augustine's Church is also available for those seeking a place of worship in the community. With its convenient location and array of amenities, this area may be a suitable choice for seniors looking to settle down in Baltimore.
Westgate Hills Rehab & Healthcare Center is located at 10 North Rock Glen Road, Baltimore, MD 21229 in Baltimore city, Maryland
Westgate Hills Rehab & Healthcare Center on seniors.fyi includes 6 photos including images showing interior, bedroom, windows, exercise equipment, facility, healthcare, decor, kitchen, and more.
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