Pleasant Garden II

Pros

• The staff at Pinewood has been very accommodating and patient with the resident, which is greatly appreciated by the family.
• The community at Pinewood is friendly and provides a caring environment for residents.
• The Glenmoore home was not a good experience, but the resident has found a better home at Pinewood where she has clicked with her house manager.
• The cleanliness of the community is good.
• The loved one enjoys the ice cream provided by Pinewood and looks forward to it.
• The staff at Pinewood take good care of the residents and ensure they have their daily needs met, including testing for COVID-19.
• The cost of living at Pinewood is approximately $1800/month.
• The community at Pinewood offers amenities such as a stairclimber and a large deck.

Cons

• The mom did not have a good experience at Glenmoore home.
• The general manager did not call to check in, which was disappointing.
• The staff at the community appears biased in their interaction with minority residents.
• Concerned about the ratio of staff to residents in the house.
• One woman receives preferential treatment while others are left unattended mostly.
• There is no complaint about the care received, but there is possible room for improvement in terms of attention given to all residents and professional interactions.

Review

When it comes to choosing a senior living community for your loved one, finding a place where they feel comfortable and well-cared for is of utmost importance. One family shared their experience with two different homes, highlighting the significant impact that a caring and attentive staff can have on a resident's well-being.

The journey began at Glenmoore home, where unfortunately, this person's mother did not have a positive experience. However, after being moved to Pinewood, things took a turn for the better. The newfound connection between their mother and her house manager made all the difference in creating a warm and loving environment. What stood out in particular was the staff's dedication to providing excellent care while keeping family members informed – something this reviewer greatly appreciated.

Cleanliness is always crucial in any care setting, and this community excelled in maintaining a high standard of cleanliness. This further contributed to the overall positive impression left by Pinewood.

In terms of recommending the community to others, both the friendliness of the staff and the caring environment made this an easy recommendation for anyone seeking suitable accommodations for their parents. It speaks volumes when residents feel supported and surrounded by friends.

Delicious ice cream became somewhat of a highlight for one resident at Pinewood – an indulgence she eagerly looked forward to. Such small joys can make a remarkable difference in someone's day-to-day life.

COVID-19 is an ongoing concern nowadays, but Pinewood seems to be taking appropriate precautions by testing residents regularly and ensuring their safety through constant monitoring. This level of diligence undoubtedly brings peace of mind to family members who may worry about their loved one's health during these challenging times.

Aside from personal care needs like laundry and showering being met diligently, it is worth mentioning that communication with family members seems to be an area requiring improvement. The general manager's absence in reaching out is disappointing but does not overshadow the overall positive experience at Pinewood.

It is essential to consider factors such as cost and amenities when choosing a senior living community. Pinewood's approximate monthly cost of $1800 ensures affordability for many families. Furthermore, the presence of accessibility features like a stairclimber and a spacious deck adds to the appeal of this community.

Another aspect that carries weight in assessing the quality of care is how the staff interact with residents. It is regrettable to hear that one reviewer perceived unprofessional behavior and bias towards a particular resident. Equal treatment should be given to all residents, regardless of their race or background.

Overall, most reviews expressed satisfaction with the care provided by this home health service company. Timely appointments, friendly staff, and positive interactions between caregivers and residents were particularly highlighted. Such positive feedback speaks volumes about the dedication and commitment of this organization to ensuring the well-being and happiness of their clients.

In conclusion, Pinewood has shown itself to be a caring and accommodating community where residents can thrive. The personal connection between staff members and residents plays a vital role in creating a warm environment. Maintaining cleanliness, providing delicious treats, regular COVID-19 testing, attentive personal care assistance, accessible amenities, reasonable costs – these are all aspects that contribute to making Pinewood an attractive option for those seeking a comfortable living arrangement for their loved ones. However, it is essential for management to address concerns related to communication and biased treatment to ensure an inclusive and equitable experience for all residents.

This part of Baltimore, Maryland, offers a convenient and diverse range of amenities for senior living. With several medical centers and pharmacies in close proximity, residents have easy access to healthcare services. The area also boasts a variety of dining options, from fast food to breweries and cafes, providing plenty of choices for meals out. Nearby parks offer opportunities for outdoor recreation and relaxation, while places of worship cater to spiritual needs. With public transportation hubs like Penn Station and BWI Rail Station nearby, seniors can easily travel to other parts of the city or beyond. Overall, this area provides a well-rounded environment with essential services and recreational options for a comfortable and fulfilling retirement lifestyle.

Physicians

• Wilkens Medical Center (1 miles)
• Pine Heights Integrative Health (1.4 miles)
• South Baltimore County Medical Center | Kaiser Permanente (2 miles)
• University of Maryland Rehabilitation & Orthopaedic Institute (2.5 miles)
• Saint Agnes Medical Group: Maryland Cardiovascular Specialists - Catonsville (3.4 miles)
• Wozniak Marcella University of Maryland Medical Center Neurology (4.2 miles)
• University Health Center (4.2 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Rite Aid (1.8 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.4 miles)
• Walgreens (3.9 miles)
• Walgreens (4.3 miles)

Hospitals

• Spring Grove Hospital Center (1.6 miles)
• University of Maryland Medical Center (4 miles)
• Baltimore VA Medical Center (4.1 miles)
• UMMC Midtown Campus (4.4 miles)
• Sheppard Pratt Health System (5.2 miles)
• Sinai Hospital Of Baltimore (5.5 miles)
• MedStar Union Memorial Hospital (5.7 miles)

Restaurants

• Chick-Fil-A (1.8 miles)
• Auntie Anne's (2.7 miles)
• McDonald's (3.1 miles)
• Heavy Seas Beer (3.6 miles)
• Guinness Open Gate Brewery & Barrel House (3.8 miles)
• Gateway (3.8 miles)
• Pickles Pub (4.1 miles)

Cafes

• Ceremony Coffee Roasters (4.4 miles)
• Dooby's (4.6 miles)
• Starbucks (5.2 miles)
• Pitango Bakery + Cafe (5.8 miles)
• Miss Shirley's Cafe, Roland Park (5.8 miles)
• Starbucks (6.4 miles)

Parks

• Rash Field (4.7 miles)
• Federal Hill Park (4.8 miles)
• Patapsco Valley State Park (5.1 miles)
• Harbor Point Central Plaza (5.4 miles)
• Fort McHenry National Monument and Historic Shrine (6.5 miles)
• Patterson Park (6.5 miles)
• Patterson Park Annex (6.6 miles)

Places of Worship

• St Augustine's Church (4.8 miles)

Transportation

• Penn Station (4.9 miles)
• Amtrak/MARC - BWI Rail Station (6 miles)
• US Customs & Border Protection (6.9 miles)