Westgate Hills Rehabilitation and Healthcare Center

Pros

• The staff member was awesome in answering questions and made the family feel comfortable about placing their loved one in the facility.
• The concierge was thoughtful, helpful, and supportive during a difficult time, helping the family maintain comfort and positivity.
• The physical therapy team has received positive feedback from patients, contributing to overall satisfaction with care.
• Patients have noted that the facility is clean and well-maintained, resembling a hotel atmosphere.
• Many staff members are described as friendly and communicative, enhancing the overall experience for residents and their families.
• Overall satisfaction with care has been reported by some loved ones, who appreciate the responsiveness of the staff to their needs.

Cons

• The weekend staff are very careless, and it seems that no one in administration is present to manage issues effectively.
• The loved one felt traumatized and was not taken care of properly, leading to multiple calls for help while crying.
• There was a lack of communication and explanation regarding the loved one's care, contributing to a miserable experience.
• The loved one has been unsatisfied with her entire stay, feeling she received inadequate therapy and nursing care.
• Complaints about service and staff were often not rectified or required repeated notification before action was taken.
• The response time from staff could improve, as some family members noted delays in addressing issues.
• The call button only activates a light rather than alerting staff directly, potentially leaving residents unattended.
• One resident expressed that it is the worst place they have ever been in during their stay.

Review

The experiences shared by families and loved ones regarding Westgate Hills provide a diverse tapestry of sentiments, reflecting both exceptional care and troubling shortcomings. Many individuals praised the compassionate staff, highlighting specific team members who made an indelible impact during challenging times. For instance, one reviewer expressed their gratitude towards a concierge who provided invaluable support during their grandmother's final days, noting how her kindness helped alleviate some of the emotional turmoil associated with loss. Similarly, another family member shared positive feedback about a staff member who addressed their concerns regarding placing a loved one in the facility, making them feel comfortable and less guilty about their decision.

While praise for individual staff members was notable, other reviews revealed significant dissatisfaction with the overall quality of care at Westgate Hills. Several individuals reported distressing situations involving their loved ones, particularly concerning issues like inadequate hygiene and lack of timely responses to call buttons. Multiple accounts described residents being left unbathed for extended periods or calling for help only to find that it took too long for someone to respond. This pattern raised serious concerns about staffing levels and management oversight, especially during weekends when administrative presence seemed minimal.

The inconsistency in care was further emphasized by contrasting testimonials from visitors who noted that certain staff appeared caring while others were described as uncaring or inattentive. One reviewer mentioned feeling frustrated because complaints did not seem to prompt corrective actions or were lost in translation, demonstrating potential communication breakdowns between families and staff members. The sentiment was echoed in several reviews where dissatisfaction with therapy sessions was mentioned; families felt their loved ones were not receiving adequate rehabilitation support despite being enrolled in programs designed to aid recovery.

On a more positive note, some family members reported satisfactory experiences with specific therapies offered at Westgate Hills. Feedback indicated that physical therapy services met expectations, leading to noticeable improvements for residents involved in these programs. These positive comments suggest that while there are systemic challenges within the facility’s caregiving approach, aspects like therapy could be fulfilling an essential role in rehabilitating residents.

Food quality also sparked discussion among reviewers; while some described meals as appetizing and appealing, others voiced discontent over menu options available for residents. Good nutrition is paramount in such settings—further highlighting how varied opinions on food can contribute significantly to the overall experience of those living at Westgate Hills. Despite the disparities related to dining experiences, cleanliness consistently emerged as a strong point across many reviews; numerous individuals remarked on the impressive cleanliness throughout the facility akin to a hotel environment.

In closing, Westgate Hills serves as a microcosm reflecting both commendable dedication from certain staff members alongside glaring deficiencies that hinder its capacity to deliver comprehensive care consistently. Families are confronted with a range of emotions—from heartfelt gratitude for particular caregivers’ support during pivotal life moments to profound disappointment stemming from neglected needs and ineffective responses from nursing staff when urgency arises. The narrative surrounding this facility illustrates an urgent need for management intervention aimed at enhancing operational standards ensuring all residents receive empathetic attention alongside their medical requirements—thus fostering both mental and physical well-being harmoniously within its walls.

This part of Baltimore, Maryland, provides a variety of healthcare options with several reputable physicians and hospitals nearby, including Wilkens Medical Center, University of Maryland Rehabilitation & Orthopaedic Institute, and Saint Agnes Medical Group. Additionally, there are convenient pharmacy options such as CVS and Walgreens for medication needs. For dining out, there are fast-food chains like Chick-Fil-A and McDonald's as well as local breweries like Heavy Seas Beer and Guinness Open Gate Brewery & Barrel House. The area also offers peaceful outdoor spaces like Rash Field and Patapsco Valley State Park for leisurely walks. With easy access to transportation hubs like Penn Station and amenities such as cafes like Ceremony Coffee Roasters and Starbucks, this location in Baltimore provides a balanced mix of healthcare services, dining choices, recreational activities, and convenience for seniors considering senior living options in the area.

Physicians

• Wilkens Medical Center (1.3 miles)
• Pine Heights Integrative Health (1.6 miles)
• University of Maryland Rehabilitation & Orthopaedic Institute (2.2 miles)
• South Baltimore County Medical Center | Kaiser Permanente (2.3 miles)
• Saint Agnes Medical Group: Maryland Cardiovascular Specialists - Catonsville (3.2 miles)
• Wozniak Marcella University of Maryland Medical Center Neurology (4.3 miles)
• University Health Center (4.3 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Rite Aid (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (3.2 miles)
• Walgreens (4 miles)
• Walgreens (4 miles)

Restaurants

• Chick-Fil-A (1.6 miles)
• McDonald's (2.8 miles)
• Auntie Anne's (3 miles)
• Heavy Seas Beer (3.9 miles)
• Guinness Open Gate Brewery & Barrel House (4.1 miles)
• Gateway (4.1 miles)
• Pickles Pub (4.2 miles)

Hospitals

• Spring Grove Hospital Center (1.7 miles)
• University of Maryland Medical Center (4.1 miles)
• Baltimore VA Medical Center (4.2 miles)
• UMMC Midtown Campus (4.5 miles)
• Sheppard Pratt Health System (5.2 miles)
• Sinai Hospital Of Baltimore (5.3 miles)
• MedStar Union Memorial Hospital (5.6 miles)

Cafes

• Ceremony Coffee Roasters (4.5 miles)
• Dooby's (4.7 miles)
• Starbucks (5.3 miles)
• Miss Shirley's Cafe, Roland Park (5.7 miles)
• Pitango Bakery + Cafe (5.9 miles)
• Starbucks (6.6 miles)

Parks

• Rash Field (4.8 miles)
• Patapsco Valley State Park (4.9 miles)
• Federal Hill Park (5 miles)
• Harbor Point Central Plaza (5.5 miles)
• Fort McHenry National Monument and Historic Shrine (6.7 miles)
• Patterson Park (6.7 miles)
• Patterson Park Annex (6.8 miles)

Transportation

• Penn Station (4.9 miles)
• Amtrak/MARC - BWI Rail Station (6.3 miles)

Places of Worship

• St Augustine's Church (5 miles)