Westgate Hills Rehabilitation and Healthcare Center in Baltimore, MD
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10 N Rock Glen Rd, Baltimore, MD 21229
For more information about senior living options: (844) 490-3973
Kierra goes above and beyond her duties and is very helpful, always with a smile. The physical therapy team goes out of their way to help residents regain daily activities, with fun interactive activities and games. Kierra is very helpful on the floor and behind the scenes; she is a team player and her hard work is appreciated. Westgate Hills is a nice, clean facility with good food and pleasant staff. The staff engages with residents and remains consistently pleasant. Elizabeth and the therapy and nursing staff are very kind. The facility is clean and welcoming, and residents feel safe and looked after. The Activities Department is fantastic, providing daily updates on activities. The entire staff is amazing, with an administrator who is highly visible, working, and communicative.
The reviewer noted that only one staff member in the building appeared to care about the resident's health. The nurses allegedly did nothing for patients, leaving them soaking wet and laughing at the nursing station instead of making rounds. Mistreatment of patients was described as unbelievable. The food served to residents was described as something the reviewer wouldn't feed to their dogs. The director Dominique was described as not caring about the patients. A resident was left in a room without meds or food for seven hours. There were no sheets to put on the bed or a gown to dress in, leaving the reviewer naked. The phones were not answered after business hours, and weekend staff were careless. The lack of care and empathy was absolutely unacceptable. Professionalism was absent from the very beginning.Westgate Hills Rehabilitation and Healthcare Center is best suited for seniors pursuing short-term, outcome-focused rehab where a warm, responsive treatment team can influence the trajectory of recovery. The community shines for residents who want robust physical therapy and daily activities delivered in a clean, welcoming setting, with admissions and therapy staff that demonstrably engage families and residents alike. For anyone returning home after surgery or an acute decline, the combination of a wound-care nurse on site (weekdays) and a therapy-first approach makes Westgate Hills a compelling choice when pace and progress matter. This is not a place to ghost through a stay; it is where a motivated rehab plan can translate into real mobility gains and renewed independence.
Those who should consider alternatives are those who require near-constant nursing oversight and zero tolerance for gaps in daily care. Several reviews flag inconsistencies in med administration, bath routines, and call-bell responsiveness, and some point to weekend staffing shortfalls or administrative gaps. For families prioritizing uninterrupted, highly predictable care across all shifts, or for residents needing intensive long-term supervision with unwavering follow-through on every need, other facilities with stronger round-the-clock coverage may be a safer fit. Additionally, for families seeking a dedicated memory-care environment, Westgate Hills is not presented as a specialized unit, so alternatives with dementia-focused programming may be preferable.
The most persuasive positives center on therapy outcomes and the atmosphere surrounding care. The rehab team is repeatedly described as capable and compassionate, driving functional gains and helping residents regain daily activities. Cleanliness and a welcoming ambiance are frequently highlighted, with residents and families noting reliable access to therapy, consistent nursing attention during the day, and engaging activities that keep residents engaged. Admissions and concierge staff - several reviews single out specific individuals for going the extra mile - help families feel supported from first contact through discharge planning. In short, strong PT/OT, a respectful treatment climate, and a care-forward culture can meaningfully offset other, less consistent aspects of service for many.
However, the drawbacks cited by some families cannot be dismissed. Responses to concerns at times appear uneven, and a subset of reviews recount experiences of delayed meds, inadequate assistance with basic needs, or insufficient communication during off shifts. Some families describe discharges or transitions that felt abrupt, and a few accounts reflect a perception that administrative responsiveness lags behind day-to-day caregiving excellence. These tensions tend to matter most to long-stay residents or to families who place a premium on day-to-day reliability and transparent problem resolution. The gap between strong clinical care and occasional operational shortfalls is real enough to influence decisions for certain families.
In practical terms, a thoughtful visit is essential. Tour with a goal of observing the therapy team in action and asking to meet the head of nursing, the administrator, and the admissions contact - often a standout in Elizabeth or Kierra - who can articulate care plans and discharge processes. Request a current staffing snapshot, especially for evenings and weekends, and inquire how med passes are managed, how call bells are monitored, and what happens if an issue arises after hours. Ask to see a recent care plan, speak with a few residents about daily routines, and observe meal service and menu options to gauge consistency with dietary needs. These steps help separate the consistently strong rehab experience from the variability flagged in a minority of reviews.
Overall, Westgate Hills offers a credible, practical choice for families prioritizing rehabilitation outcomes, staff rapport, and a clean, activity-rich environment. For residents who thrive on steady therapy momentum and personal attention from admissions and therapy staff, the pros often outweigh the cons. For those who cannot tolerate even occasional lapses in nursing reliability or who require specialized memory-care programming, there are compelling reasons to compare other options and to challenge current facility practices during a visit. The right fit hinges on direct interaction, a clear plan for addressing concerns, and a realistic view of what shifts in staffing mean for daily care.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (8 miles away)
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.Westgate Hills Rehabilitation and Healthcare Center in Baltimore, MD is an outstanding assisted living community that prioritizes the well-being and comfort of its residents. Located in a convenient area with access to various amenities and services, it offers a range of features that enhance the quality of life for all individuals.
Residents at Westgate Hills can take advantage of the on-site beautician, ensuring they look and feel their best without having to leave the facility. Additionally, there are both indoor and outdoor common areas where residents can socialize, relax, and enjoy the beautiful surroundings. Whether they prefer staying indoors or spending time outside with nature, there are options to suit everyone's preferences.
For those who require respite or short-term stays, Westgate Hills offers a welcoming environment where individuals can receive specialized care during their temporary stay. This flexibility provides peace of mind for both residents and their families.
In terms of connectivity, Wi-Fi/high-speed internet is available throughout the premises. This allows residents to stay connected with loved ones, pursue personal interests online, and access information conveniently from their own devices.
When it comes to care services, Westgate Hills excels in providing exceptional support. Incontinence care is carefully managed by trained professionals who prioritize dignity and respect for each individual's needs. Medication management ensures that residents receive their prescribed medications promptly and accurately.
The community also boasts a desirable location with easy access to various amenities and services nearby. With two cafes nearby, residents can enjoy dining out or meeting friends for coffee without having to travel far. There are also three parks within reach for recreational activities or leisurely walks in serene environments. The presence of 16 pharmacies nearby ensures that medication refills are convenient and hassle-free. Ten physicians in close proximity make healthcare accessible when needed most. Additionally, the abundance of 15 restaurants caters to diverse culinary tastes, offering plenty of dining options for residents to explore. For transportation needs, there is a nearby transportation service available for convenient travel arrangements. Lastly, the presence of four hospitals in the vicinity provides assurance that medical emergencies can be effectively dealt with in a timely manner.
Overall, Westgate Hills Rehabilitation and Healthcare Center is an assisted living community that goes above and beyond to meet the needs of its residents. With exceptional amenities, specialized care services, and a prime location offering easy access to various amenities and services, it is an ideal choice for those seeking comfort, convenience, and top-notch care in Baltimore, MD.
This part of Baltimore, Maryland, provides a variety of healthcare options with several reputable physicians and hospitals nearby, including Wilkens Medical Center, University of Maryland Rehabilitation & Orthopaedic Institute, and Saint Agnes Medical Group. Additionally, there are convenient pharmacy options such as CVS and Walgreens for medication needs. For dining out, there are fast-food chains like Chick-Fil-A and McDonald's as well as local breweries like Heavy Seas Beer and Guinness Open Gate Brewery & Barrel House. The area also offers peaceful outdoor spaces like Rash Field and Patapsco Valley State Park for leisurely walks. With easy access to transportation hubs like Penn Station and amenities such as cafes like Ceremony Coffee Roasters and Starbucks, this location in Baltimore provides a balanced mix of healthcare services, dining choices, recreational activities, and convenience for seniors considering senior living options in the area.
Westgate Hills Rehabilitation and Healthcare Center is located at 10 N Rock Glen Rd, Baltimore, MD 21229 in Baltimore city, Maryland
Westgate Hills Rehabilitation and Healthcare Center on seniors.fyi includes 7 photos including images showing interior, bedroom, windows, bright lighting, trees, physical therapy, rehabilitation, exercise equipment, and more.
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