Long Green Center

Pros

• The facility is nice and clean.
• The staff are very friendly and professional.
• The therapy is wonderful and helps residents go back home.
• The nurse on the morning shift keeps the family updated about the resident's activities.
• The staff are kind and have a warm attitude; they are the reason for positive experiences.
• Special thanks to the staff for being professional and caring.
• The remodeling taking place shows ongoing improvements to the facility.

Cons

• The facility is described as hell on Earth and not worthy of any star.
• The director doesn't answer calls and the business office staff are rude, suggesting payments are prioritized over patient care.
• The place lacks wraparound care, with no activity room and chronic short-staffing that leaves patients in bed too long without being turned.
• Rooms and cleanliness are poor: dirty beds, flies, a strong urine smell, cramped spaces that don't fit walkers or wheelchairs, and belongings scattered on the floor.
• There are reports of a bed bug outbreak on the first floor with little to no effective action taken.
• Patients' belongings frequently go missing or get damaged, and reimbursements or replacements are often denied.
• The food quality is poor and meals are inconsistently delivered or served cold.
• Some staff are rude or inattentive, especially on weekends, with patients feeling ignored and medications or meals delayed.
• Some reviews allege staff lie, neglect residents, or mistreat them, and threaten to report the facility to the state.

Review

The tapestry of experiences at this Autumn Lake facility runs from moments of reassurance and gratitude to episodes of alarm and frustration, painted by families and residents who have lived through a broad spectrum of care. Some reviewers describe a place where friendly staff and helpful therapists make a real difference, where therapy programs feel meaningful and - even on tough days - patients can find reasons to say they made progress. Others recount a very different reality, where basic needs go unmet, communication falters, and the environment feels unsafe or degrading. Taken together, the reviews yield a picture of a place that can be capable of good care in the right circumstances, yet is shadowed by persistent, widespread concerns about staffing, responsiveness, cleanliness, and the prioritization of finances over people.

A recurring thread is a harsh memory of pandemic-era restrictions and how they translated into everyday experiences. Several accounts describe outside visits during COVID as emotionally painful and practically difficult - patients were kept outside, sometimes wrapped in blankets in the rain, with visits limited to outdoor moments rather than meaningful contact. These memories linger as a reminder of the vulnerability that the facility's policies amplified for families already anxious about loved ones who were ill or aging. The sense of isolation during that period is contrasted by later comments about communication gaps and the feeling that administrators and business staff were more focused on payments than on person-centered care.

Cleanliness, room configurations, and overall comfort are mixed at best. Some reviewers praise the facility as clean and well maintained, noting that when they visited, things appeared orderly and residents seemed well cared for. Others, however, pull back the curtain on more troubling conditions: rooms described as dirty or smelling of urine, the presence of flies in some spaces, and rooms so small that two patients could not maneuver their walkers or wheelchairs comfortably. Complaints extend beyond odor and clutter to the practical burdens of incontinence care and the inconveniences of restrooms located in hallways, which can feel ill-suited for elders with mobility or toileting needs. A few accounts even reference a documented outbreak of bed bugs and ongoing concerns that something as fundamental as a clean, safe sleeping area could not be guaranteed.

Staff behavior and capacity emerge as perhaps the most volatile element in these narratives. There are many affirmations of warm, friendly, and professional staff who go the extra mile - nurses who keep families in the loop, therapists who provide valuable and hopeful sessions, and front-desk personnel who are courteous and helpful in the moment. In stark contrast, other stories portray a different daily reality: weekend shifts perceived as understaffed, nurses who appear stressed or unresponsive, and administrators who seem hard to reach or unhelpful when concerns about care or medication arise. Some reviewers report experiences of being ignored, left unfed, or left waiting for essential support when they needed it most, with particular frustration directed at non-regular or weekend staff. A handful of comments escalate into sharper accusations, describing theft of personal items, broken belongings, and a perceived lack of accountability from management - issues that understandably erode trust and security for residents and their families.

Nutrition, activity, and mental stimulation surface as additional areas of concern or satisfaction, depending on the moment and the staff on duty. Several accounts commend the quality of therapy - saying the therapy team is skilled, encouraging, and instrumental in helping a resident regain independence. Yet other reviews criticize the lack of consistent nourishment, with reports of meals delivered late or cold, and questions about why such basic needs aren't reliably met. The absence of routine activities and meaningful engagement is noted by some families as a missed opportunity to stimulate cognition and improve quality of life, while others highlight the presence of care teams that prioritize the human connection and the dignity of their residents.

The financial and administrative dimension leaves a lasting sting in many stories. A chorus of complaints centers on the business office and payment processes, with families feeling pressured by billing concerns that overshadow conversations about care. There are clear frustrations about how information is communicated - or not communicated - about a patient's status or needs, and about the way staff defer to administrative channels rather than addressing immediate care questions. In a number of anecdotes, families express a sense that the facility's core mission - compassionate elder care - can be eclipsed by the mechanics of billing, eligibility for coverage, and procedural red tape, which can delay or complicate essential services for residents.

Taken as a whole, the collection of experiences suggests a facility with real strengths and serious vulnerabilities. The people who praise Autumn Lake highlight the potential for compassionate, effective care, the value of therapy, and the emotional rewards of seeing a loved one make progress. The voices that are most urgent and alarming describe a pattern of inconsistent responsiveness, environmental and safety concerns, and a sense that critical needs - food, cleanliness, timely assistance, and dignity - are not always met. For families and residents, the reality seems to hinge on shifts, staff availability, and the degree to which leadership can translate policy into dependable, person-centered practice each day. The overarching message is clear: Autumn Lake has the capacity to provide meaningful care, but it requires focused attention on staffing adequacy, reliable communication, consistent care standards, and a renewed commitment to the fundamental needs and rights of its residents.

This part of Baltimore, Maryland offers a variety of amenities and services that cater to seniors. There are several restaurants within close proximity, ranging from casual dining options like Zen West Roadside Cantina and Subway to more upscale establishments like Mt. Washington Tavern. The area also boasts several cafes such as Starbucks and Miss Shirley's Cafe for leisurely meals or coffee outings. In terms of healthcare, there are multiple pharmacies and medical facilities nearby, including Greater Baltimore Medical Center and MedStar Good Samaritan Hospital. Additionally, there are parks like Lake Roland and Meadowood Regional Park for outdoor recreation, as well as places of worship for spiritual fulfillment. With convenient access to public transportation through Penn Station and Lutherville Light Rail Station, this neighborhood provides a desirable environment for seniors looking to live comfortably in Baltimore.

Restaurants

• Zen West Roadside Cantina (0.5 miles)
• Subway (1.7 miles)
• Pepe's (1.7 miles)
• Mt. Washington Tavern (1.8 miles)
• Colin's Seafood and Grill (1.9 miles)
• McDonald's (2.6 miles)
• THB - Towson (2.6 miles)

Cafes

• Starbucks (0.5 miles)
• Miss Shirley's Cafe, Roland Park (1.7 miles)
• Dooby's (4.7 miles)
• Ceremony Coffee Roasters (4.9 miles)
• Panera Bread (5.3 miles)

Pharmacies

• Rite Aid (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)

Parks

• Rodgers Forge Tot Lot (0.7 miles)
• Lake Roland (1.7 miles)
• Meadowood Regional Park (4.4 miles)
• Cromwell Valley Park (4.5 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (1 miles)
• Church of the Immaculate Conception (2.6 miles)
• Church of the Nativity (4.6 miles)

Physicians

• O'Dea Building- St Josephs Hospital (1.5 miles)
• Greater Baltimore Medical Center (1.7 miles)
• Dr Richard A. Adler, Belcara Health Ophthalmology (2 miles)
• Scottish Rite Speech & Language Center (2.2 miles)
• Clinical Associates (2.7 miles)
• Pediatric Partners (3 miles)
• Advanced Allergy & Asthma Center (3.5 miles)

Hospitals

• Sheppard Pratt Health System (1.7 miles)
• GBMC (1.7 miles)
• MedStar Good Samaritan Hospital (1.8 miles)
• Sinai Hospital Of Baltimore (2.5 miles)
• MedStar Union Memorial Hospital (2.6 miles)
• Lifebridge Health Campus Service (4.1 miles)
• UMMC Midtown Campus (4.6 miles)

Theaters

• Cinemark Towson And Xd (2.6 miles)

Transportation

• Penn Station (4.1 miles)
• Lutherville Light Rail Station (4.3 miles)