Autumn Lake Healthcare at Long Green
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115 East Melrose Avenue, Baltimore, MD 21212
For more information about senior living options: (844) 490-3973
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The facility is nice and clean. The staff are very friendly and helpful. The therapy is wonderful and helps residents go back home. The staff go out of their way to assist and answer questions. The staff are professional and caring. The nurses keep families updated about residents' activities.
The reviewer characterizes the facility as hell on Earth and says it fails to protect the most vulnerable. Front desk staff are described as rude and unhelpful, with one instance of someone refusing to provide a name and hanging up. The facility is criticized for lacking wrap-around care, no activities, and chronic short-staffing that leaves patients in bed and not being turned. Housekeeping is described as inadequate, with beds dirty and cleanliness inconsistent. There are reports of bed bug infestations and rooms that are dirty or otherwise unsanitary. Food quality is criticized, with meals described as cold or unappealing and sometimes not provided on time. Personal belongings go missing and have not been replaced or reimbursed. There are accusations of abuse or neglect toward elders, with calls to report the facility to authorities. Weekend staff are called "wicked," with claims of ignoring patients and lacking proper supervision.The collection of experiences about Autumn Lake Healthcare paints a picture of a facility that elicits a wide range of reactions. On one end, several visitors and former residents speak warmly of caring staff, welcoming therapy teams, and clean surroundings that contribute to a sense of well?being for some residents and their families. They describe friendly, patient?centered interactions, professional care, and meaningful therapy that helps people go home or near to it. In these accounts, the staff are repeatedly praised for their kindness, willingness to answer questions, and the feeling that personal attention and respectful communication are central to the experience. A few reviews even highlight specific positives like timely food delivery, good therapy outcomes, and visits where staff were described as "friendly and pleasant," contributing to a sense of optimism about recovery and daily life within the facility.
However, a significant portion of the commentary focuses on deeply troubling concerns that contradict those positives. Several reviewers recount experiences during the COVID era and afterward that left family members feeling cut off and uncertain about their loved ones' safety and treatment. One account describes a parent who was cared for in a setting where visits were restricted to outdoor contact, then faced conditions during inclement weather, with a perception that the facility prioritized payments and administrative processes over patient care. The impression many readers take from these stories is that communication failures and gatekeeping - especially around visitation and ongoing updates - created a climate of anxiety for families trying to stay informed about loved ones' health and well?being.
Other reviews emphasize a lack of "wrap around care." Critics argue that there is insufficient programming, no activity room, and few activities to stimulate residents' minds. Short staffing is repeatedly cited as a root cause of problems - patients not being turned or moved regularly, delays in meals and medications, and a sense that staff are overwhelmed by workload. These anecdotes suggest a system that struggles to provide consistent, attentive daily care for all residents, leading families to worry about how long a resident might stay in bed or go without essential routines and engagement.
Cleanliness issues also appear with alarming frequency. While some posts praise the facility's cleanliness, others describe rooms that are dirty, smells of urine, flies in rooms, and a lack of trash cans or space for incontinence needs. There are reports of cramped rooms that cannot accommodate walkers or wheelchairs, and instances where rooms were described as so dirty that residents and their families felt compelled to report the conditions to authorities. In a few cases, the same themes recur: rooms that feel neglected, inadequate supplies, and a perception that basic housekeeping and maintenance chores are not being performed consistently.
The problem set is further complicated by allegations of mismanagement and even theft. A number of reviews recount items going missing, belongings being damaged, and a perception that the facility does not replace or reimburse for what is lost or broken. One reviewer itemizes several specific items that vanished or were damaged, including an electric shaver, headphones, a heating belt, makeup items, and a variety of cords and small personal possessions. The tone suggests a belief that staff either mishandle or do not take responsibility for residents' personal property. Coupled with complaints about a director who allegedly does not answer calls and a business office that can be rude, the financial and administrative side of the facility appears to be a frequent source of tension and dissatisfaction for families trying to navigate payments and care.
Some reviewers do not shy away from harsher judgments. A number of comments describe the living environment as "hell on Earth" or "the worst place to bring your loved one." One review paints a stark picture of neglect, with accusations of dirtiness, careless handling, and even abuse toward elders. Another post details a visit to a newly assigned room that fails to meet the patient's needs, describing a room with flies, strong odors, and insufficient space, while also noting the frustration of repeated calls to administration that yield little action beyond assurances that payment is the primary concern. In a separate voice, a reviewer warns others to enter at their own risk, underscoring the extent to which fear and frustration have shaped their impression of the facility.
There are also sharper, more controversial statements within the pool of reviews. Some reviewers accuse weekend staffing of being insufficient, and one notably controversial post uses racialized language to criticize certain weekend staff. These remarks reflect a charged atmosphere around staffing quality that complicates the overall assessment and underscores how fear, bias, and perceived discrimination may color families' experiences as much as actual care deficiencies do.
Amid these troubling accounts, there are still voices of gratitude and improvement. A few posts note ongoing remodeling or updates, suggesting some parts of the facility are being refreshed, and others commend the staff for their professionalism during visits or communications with families. A recurring thread across these more positive notes is the belief that while the staff may be capable and compassionate in many interactions, systemic issues - staffing levels, communication protocols, administrative responsiveness, and accountability for patient belongings - undermine the overall quality of care. The juxtaposition of praise for individual caregivers with criticism of organizational processes highlights a complex reality: Autumn Lake Healthcare appears to contain pockets of strong, compassionate care alongside persistent problems that threaten patient safety and dignity.
In sum, the experiences shared about Autumn Lake Healthcare form a mosaic of care that reflects both hopeful improvements and serious, recurring concerns. Families describe moments of genuine connection and effective therapy that bring relief and progress, while simultaneously detailing conditions that raise alarms about hygiene, safety, staffing, and administrative responsiveness. The breadth of perspectives suggests a facility at a crossroads, where the potential for high?quality, wrap?around care exists alongside a pattern of gaps that demand urgent attention from leadership, staff, and regulatory oversight to ensure that all residents are treated with the respect, safety, and dignity they deserve.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (13 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Autumn Lake Healthcare at Long Green in Baltimore, MD is a premier assisted living community that offers a wide range of amenities and care services to meet the unique needs of our residents. Our fully furnished apartments provide a comfortable and homely environment, with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services available for entertainment and communication.
Our dining room offers delicious meals prepared by our skilled staff, with special dietary restrictions catered to ensure all residents are provided with nutritious and satisfying meals. Housekeeping services are provided to maintain cleanliness and orderliness in each apartment.
Residents can enjoy the beautiful outdoor space and garden area, perfect for relaxation or socializing with fellow residents. We also offer move-in coordination services to assist new residents in their transition.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly and regularly. Coordination with healthcare providers ensures that residents receive necessary medical attention.
We prioritize the mental wellness of our residents by offering a mental wellness program designed to enhance cognitive abilities and emotional well-being. Scheduled daily activities keep our residents engaged and entertained throughout the day.
Convenience is key at Autumn Lake Healthcare at Long Green. With numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals nearby, residents have easy access to various amenities and services in the surrounding area.
At Autumn Lake Healthcare at Long Green, we strive to provide exceptional care in a warm and compassionate environment where our residents can feel safe, comfortable, and supported in their daily lives.
This area of Baltimore, Maryland, offers a variety of amenities that would be beneficial for senior living. With a selection of restaurants nearby, including Zen West Roadside Cantina and Colin's Seafood and Grill, as well as cafes like Starbucks and Miss Shirley's Cafe, there are plenty of dining options to explore. Additionally, multiple pharmacies such as Rite Aid and Walgreens in close proximity ensure easy access to medication needs. Surrounding parks like Rodgers Forge Tot Lot and Lake Roland provide opportunities for outdoor recreation and relaxation. For medical needs, reputable institutions like Greater Baltimore Medical Center and MedStar Good Samaritan Hospital are conveniently located. The area also offers access to public transportation with Penn Station and Lutherville Light Rail Station within a short distance. Overall, this neighborhood provides a range of services that cater to the needs of seniors looking for a comfortable and convenient living environment.
Autumn Lake Healthcare at Long Green is located at 115 East Melrose Avenue, Baltimore, MD 21212 in Baltimore city, Maryland
Autumn Lake Healthcare at Long Green on seniors.fyi includes 7 photos including images showing interior, building, balcony, landscaping, flag, architecture, bedroom, windows, and more.
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Interior
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