Colonial Oaks Skilled Nursing And Rehabilitation

Pros

• The staff at Colonial Oaks Guest Care were described as thoughtful, intensive, and caring towards the residents.
• Residents found the facility to be very clean, with a pleasant environment that did not have the typical nursing home smell.
• The dining experience received praise, with residents expressing satisfaction with the food quality and cleanliness of the dining areas.
• One family member noted that their loved one was very content during their stay and enjoyed both the food and care provided.
• Another reviewer highlighted positive experiences with staff availability and attentiveness on each hall, creating a supportive atmosphere for residents.

Cons

• Family members reported a lack of care, compassion, and incompetence from the facility staff.
• An LPN was too busy on her phone to assist patients properly.
• Orders for comfort care medications and patient turns were not adhered to by the staff.
• The facility is severely short-staffed, particularly on weekends and holidays.
• Patients are not being cleaned or bathed as required, leading to neglectful conditions.
• A resident was found on the floor, naked and covered in vomit, after having called for help without response due to a broken call light.
• The food served at the facility is described as awful and inedible.
• Staff members appear indifferent towards residents' needs, treating them poorly.
• Corporate changes have resulted in a significant decline in quality since July 2018, with poor housekeeping and meals served late and cold.
• Overall dissatisfaction with care has led family members to strongly recommend seeking alternatives for loved ones.

Review

The experience of families seeking care for their loved ones at Colonial Oaks appears to be quite polarized, revealing a troubling picture of the facility's operations and staff quality. On one hand, numerous reviews have highlighted severe deficiencies in care, staff competency, and overall facility management that have left many families feeling abandoned and frustrated during some of the most critical moments in their lives. These experiences stand in stark contrast to those who have reported positive encounters with the same establishment, leading to a complex narrative about what truly occurs within Colonial Oaks.

Those expressing dissatisfaction frequently cite alarming instances of neglect and poor care standards. A family recounted their harrowing experience of having a semi-comatose mother admitted for respite care, only to witness a severe lack of attention from the staff. Comfort care orders were reportedly ignored, and inadequate staffing compounded the issues; on busy weekends or holidays, only two aides were available for the entire facility. Such understaffing became especially glaring when confronted with individual incidents where an LPN was allegedly preoccupied with her phone while patients cried out for assistance—a clear indication of misplaced priorities that contributed to significant distress for patients under their supervision.

Similarly disturbing accounts emerged wherein residents were found in distressing situations—one individual was discovered lying naked on the floor and covered in vomit after having been neglected despite calling for help. The deteriorating level of hygiene within the facility has not gone unnoticed either; reports mention hallways reeking of urine and patients being deprived of necessary cleaning or bathing routines. This degradation seems to reflect broader institutional issues that contribute to an overall lack of compassion towards residents' well-being.

The frustration extends beyond staffing concerns to include basic necessities such as meals. Many reviewers voiced dissatisfaction with food quality — describing it as unappetizing or served late — exacerbating an already challenging situation for residents who rely heavily on staff assistance during meal times. Such complaints underscore how corporate decisions influenced by bottom-line considerations may have prioritized cost-cutting over adequate resident support, resulting in further decline in service quality.

While these negative reviews present a dire picture, there are users who recall more agreeable experiences prior to recent changes made by corporate management around July 2018. Previous accounts depicted Colonial Oaks as a caring environment where food was enjoyable, cleanliness was prioritized, and staff members were attentive and engaged with residents—emphasizing how starkly those conditions have shifted since management changes took place. Residents once felt content—and even described rooms akin to hotel accommodations rather than traditional nursing facilities—showcasing just how rapid this decline had been.

Adding complexity to this narrative is one positive review which affirms service quality remained high at least until recently. In this instance, family members noted cleanliness throughout the establishment along with attentive aides readily available to assist residents—a sharp contrast against myriad accounts detailing exactly the opposite experience often characterized by neglect or indifference toward patient needs.

In light of these conflicting evaluations surrounding Colonial Oaks Guest Care, it becomes evident that potential residents’ families must exercise caution when considering care options within this facility. While some still find merit in its services based on past experiences or isolated incidents reminiscent of a dignified environment conducive for elderly living situations, countless others continue sharing stories steeped in neglectful circumstances fraught with distressing realities reflective not just upon caregivers but upon systemic issues plaguing long-term elderly health support facilities broadly today.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Fred's Pharmacy (1.6 miles)
• Super 1 Foods (3.1 miles)
• Causey's Pharmacy (3.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.3 miles)
• Healthcare Pharmacy (4.1 miles)

Restaurants

• Sonic Drive-In (0.4 miles)
• Taste China (0.5 miles)
• McDonald's (3 miles)
• Gibbons Fine Grill (3.1 miles)
• Sonic Drive-In (3.1 miles)
• Five Guys Burgers & Fries (3.1 miles)
• Carrabba's Italian Grill (3.2 miles)

Physicians

• Bossier Family Medicine (1.1 miles)
• Amrutkar, Chaitanya Wk Pierremont Neurology Clinic (3 miles)
• Pierremont Pediatrics (3 miles)
• Velocity Care (3.1 miles)
• William D. Parker, MD FAAP (3.2 miles)
• Willis-Knighton Physical Medicine & Rehabilitation (3.2 miles)
• Portico Pediatrics (3.2 miles)

Parks

• Mike Wood Park (1.7 miles)
• Island Park (3.2 miles)

Places of Worship

• St Joseph Catholic Church (3 miles)
• First Baptist Church of Shreveport (4.3 miles)
• Mary Queen of Peace Church (5 miles)
• First Baptist Church-Bossier (5.3 miles)

Transportation

• Barksdale Air Force Base (3.1 miles)

Cafes

• Starbucks (3.2 miles)
• Fairfield Market & Cafe (3.6 miles)
• Lowder Baking Co. (4.1 miles)
• Starbucks (5 miles)

Hospitals

• Willis-Knighton Pierremont (3.3 miles)
• Christus Schumpert Wound Care (3.6 miles)
• Highland Clinic (3.8 miles)
• Veterans Health Administration (4.3 miles)
• Promise Hospital of Louisiana (5.1 miles)
• Brentwood Hospital of Shreveport (5.2 miles)

Theaters

• Cinemark Tinseltown and XD (3.6 miles)