Medco Center of Franklin

Seniors.FYI Elite Community Awards

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Pros

• The staff are kind and friendly.
• Delana was an amazing CNA providing care.
• The room was nice and clean.
• The new management has done really well.
• There has been a huge change since the new management.
• The smell and cleanliness have improved.
• The wound care nurse has done a very good job.
• Renovations are coming along great.
• The new administrator is amazing.
• The administrator is responsive and addresses concerns.
• The building is old but clean.
• The staff provide professional, courteous, and dedicated care.

Cons

• The facility is described as a dump and not suitable for loved ones.
• The reviews note neglect, with residents not fed, not turned, and left in body fluids for hours.
• The conditions are described as disgusting, including dirty rooms and a bathroom with scum rings from flooding, plus a moldy smell.
• Rooms are very small and the air conditioning often doesn’t work.
• Some staff are described as rude and the food as gross.
• The operation is labeled a terrible business and suggested to need updating or rebuilding.
• Weekends are understaffed, resulting in slow CNA response times.
• Several reviewers would not recommend the facility for any relative.

Review

Medco Center of Franklin is best suited for seniors who want a warm, community-oriented skilled-nursing option where attentive staff, robust rehab, and clear family communication are valued above a brand-new facility feel. The right fit is a resident who responds well to a home-like atmosphere, where wound care, daily activity programming, and dependable nursing oversight are prioritized and where ongoing renovations are acceptable as the building modernizes. Families who prize a strong, personal touch in caregiving and are comfortable navigating a facility in the middle of an upgrade will find the core experience compelling and reassuring.

The positive case is strong and multi-faceted. New management has sparked tangible improvements in operations and morale, and the administrator is described as approachable and responsive. Cleanliness and fresh scents signal diligent housekeeping, and families consistently highlight proactive communication, nurses and CNAs who keep relatives informed and involved in care decisions. Wound care remains a standout, with steady progress reported by residents and families, and the rehab program is widely praised for its therapists’ dedication and effectiveness. The culinary side is frequently lauded as well, with homemade-style meals and a willingness to accommodate dietary preferences, complemented by lively activity programming that keeps residents socially engaged.

Yet the facility is not without meaningful caveats. Several reviews note that the building is older and undergoing room-by-room renovations, which means ongoing disruption and visible aging in parts of the campus. Some families raise concerns about staffing rhythms, particularly on weekends, when response times can lag and the laundry or housekeeping processes occasionally miss items or schedules. A handful of reviews document perceptions of neglect or unsafe conditions, including a severe experience described by one family. These outliers endure as credible reminders that vigilance, ongoing monitoring, and a hands-on approach to care are essential for any potential resident, especially for those with higher acuity or mobility risks.

The strongest defense against these cons lies in the facility’s strengths and the management culture. When concerns arise, the administrator’s willingness to listen, address issues promptly, and involve families in care planning mitigates most risks. The integration of rehab, wound care, and activity staff creates a comprehensive care ecosystem that can offset the drawbacks of an aging infrastructure. Families repeatedly note that the staff’s kindness, professionalism, and reliability balance the imperfect physical environment, and that the campus-wide effort to renovate and upgrade signals a clear trajectory toward a more modern, safer setting. For residents needing short-term rehab to return home, the combination of therapy intensity, family communication, and consistent nursing oversight remains compelling.

For those evaluating Medco Center of Franklin, a practical decision framework helps. First, verify current staffing levels and weekend coverage during a tour, and speak directly with the administrator about escalation procedures and incident reporting. Second, obtain a concrete renovation timeline and inspect rooms that will be serviced soon, noting safety features and accessibility. Third, assess wound care outcomes and rehab progress with the dedicated therapists, and trial the dining options and meal customization to confirm alignment with dietary needs. Finally, talk to current residents and their families about communication cadence, response times, and overall satisfaction, ensuring expectations match daily realities as renovations continue.

Overall, Medco Center of Franklin delivers a high-quality, resident-centered experience for most seniors who value care, community, and transparent communication, especially when new leadership inspires accountability and steady improvements. The careful observer will recognize how the pros, strong nursing and therapy teams, attentive administrators, clean surroundings, and engaging activities, often offset the notable cons, particularly when renovations are actively underway and family members engage as partners in care. For families prioritizing a well-run facility with heartfelt staff and solid rehab potential, this community stands out as a practical, dependable choice. Those with critical needs for a completely pristine, newer building or with heightened sensitivity to weekend staffing fluctuations may want to compare alternatives before deciding.

The area surrounding Jim Roberts Community Park in Franklin, Kentucky offers a variety of amenities that would be appealing to seniors looking for a peaceful and convenient living environment. With several parks nearby, such as Basil Griffin Park and Phil Moore Park, there are ample opportunities for outdoor recreation and relaxation. Additionally, the proximity to places of worship like St Mary Catholic Church and Franklin Presbyterian Church provides easy access to spiritual support and community engagement. There are also several dining options like Brickyard Cafe and Rylan's Restaurant, making it easy to enjoy delicious meals without having to travel far. For healthcare needs, there are pharmacies like The Drugstore of Franklin and physicians' offices such as Bray Eyecare conveniently located within a short distance. In case of emergencies, The Medical Center At Franklin is just a few miles away. Overall, this part of Franklin offers a well-rounded and comfortable living environment for seniors.

Parks

• Jim Roberts Community Park (0.6 miles)
• Basil Griffin Park (14.9 miles)
• Aviation Heritage Park (15 miles)
• Phil Moore Park (15.2 miles)

Places of Worship

• Cross Win Church (1.1 miles)
• Southern Baptist Convention (1.1 miles)
• St Mary Catholic Church (1.1 miles)
• Harvesters Warehouse Pentecostal Church (1.2 miles)
• Franklin Presbyterian Church (1.2 miles)
• Bowling Green District (1.2 miles)
• Southern Baptist Convention (1.4 miles)

Restaurants

• Asian Buffet (1.1 miles)
• Domino's Pizza (1.1 miles)
• Brickyard Cafe (1.2 miles)
• Sonic Drive-In (1.3 miles)
• Wing Street (1.4 miles)
• Rylan's Restaurant (1.5 miles)
• Hardee's (1.5 miles)

Pharmacies

• The Drugstore of Franklin (1.1 miles)
• Sheldon's Express Pharmacy (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Clinic Pharmacy Franklin (1.9 miles)
• Walmart Pharmacy (2.1 miles)
• Walgreens (10.6 miles)
• Village Drugs (10.7 miles)

Physicians

• Bray Eyecare (1.1 miles)
• Elkins Family Chiropractic (1.3 miles)
• Joseph Fredi MD (1.9 miles)
• Kentucky Skin Cancer Center (2 miles)
• Wesley Family Medical Center (2 miles)
• Urgentcare (2 miles)
• Robert Wesley (2 miles)

Cafes

• Best Donuts (1.2 miles)
• Melissa's Country Cafe (14.1 miles)

Hospitals

• The Medical Center At Franklin (2.1 miles)

Transportation

• Alamo (2.1 miles)
• CSX Transportation Memphis Junction Yard (16.5 miles)