Medco Center of Franklin

Pros

• The facility's new management has done really well.
• The staff is kind and friendly.
• An amazing CNA named Delana provides attentive care.
• The wound care nurse has done a very good job.
• Renovations are coming along great and the facility is well maintained.
• The administrator is amazing and approachable; concerns are quickly addressed.
• The facility is clean, with fresh scents, and engaging for residents.
• Families are kept informed about their loved ones' progress and any incidents.
• The staff demonstrates care, professionalism, courtesy, and dedication to residents and their families.
• There are plenty of activities for residents, and the food is quite good.
• The nursing, CNA, and therapy staff are among the best - knowledgeable, friendly, and dedicated.
• The facility feels like a family-centered, home-like environment that residents consider their home.

Cons

• This place is a dump.
• Nobody should be taking their family member here to stay.
• People would never send any relatives to this place again.
• The facility could use more janitorial/cleaning staff and more help with laundry.
• Weekends are understaffed and CNA response times are slow.
• The facility needs funding for updating or rebuilding.
• There were concerns that neglect may have contributed to harm to a resident.

Review

Franklin Nursing and Rehabilitation in Simpson County, Kentucky, comes across in a chorus of experiences as a dynamic place that's clearly been changing for the better under new leadership. Families, residents, and caregivers alike note a noticeable uplift in everyday life at the facility. Several visitors remark on the welcoming scent and the overall cleanliness of the rooms when they come in to visit, and many highlight the kindness and warmth of the staff. One caregiver specifically singles out a Certified Nursing Assistant named Delana, describing her as amazing and attentive during a visit, which reflects a broader theme of compassionate, person-centered care that runs through many of the accounts.

A major through-line in these reflections is the transformation brought about by new management. Reviewers repeatedly mention that there is a sense of progress and modernization, even though the building itself is described as old. The administration is praised for being accessible and responsive; many note that concerns can be taken directly to the administrator, who is described as amazing and effective at addressing issues. The atmosphere is described as more transparent and collaborative, with staff encouraged to engage with families and residents about care decisions and daily routines. Renovations are highlighted as ongoing and meaningful, with some rooms already updated and others in progress, reinforcing a sense of forward momentum without losing the essential warmth of the home-like setting.

Communication is another recurring strength. Families report that nurses call with updates about their loved ones and that caregivers take the time to explain procedures in detail. The staff are described as approachable, with the social worker and other administrative staff making efforts to help resolve problems and keep families informed. There is also a clear emphasis on involving residents in their own care planning - staff invite input and recommendations to make great-grandparents and other loved ones more comfortable, and they work with families through difficult decisions about levels of care. The facility's culture of engagement extends to activities and therapy as well: there is an active program of daily games, crafts, celebrations for birthdays and seasonal events, and even a visit from the bookmobile for residents who love to read. Therapists, wound care specialists, and the nursing team are consistently called out for their dedication and expertise.

The quality of care, especially in specialized areas, emerges as a standout in the reviews. Wound care is described as among the best in the area, with careful attention to healing and ongoing monitoring. Nursing staff and CNAs are celebrated for their steady, capable care, while the kitchen earns praise for high-quality, homemade-style meals and the willingness to accommodate preferences or substitutions. The care team's responsiveness is repeatedly noted - additionally, rehab services are described as strong, with staff guiding patients through exercises and the use of mobility aids as needed. One reviewer even highlights a positive experience of post-hospital rehab that led to a confident recommendation for short- or long-term care, underscoring the facility's reputation for professional, attentive care.

There are lively, affirmative personal accounts from residents as well. One individual, who identifies as a current resident, says they consider the place their home and gives it four stars, noting room for improvement but appreciating the sincere care and the sense that the staff go out of their way to keep residents feeling happy and well. A dedicated activities leader is mentioned as helping to keep residents engaged every day, while regular events and social opportunities contribute to a sense of community. The sense of belonging - "one big family," in the words of one reviewer - appears to be a core strength, with residents forming connections not only with staff but with fellow residents as well, including shared meals and group activities.

Of course, no set of reviews would be complete without a note of concern. One deeply impactful account recounts a family member who fell from bed during a hospitalization period and was not provided a mattress initially, leading to fear and traumatic memories about care. That reviewer questions whether neglect played a role and expresses profound disappointment, while acknowledging that many staff members were kind and that some caregivers did good work. This illustrates that, alongside the strong praise, there are real fears about patient safety and the need for consistent, comprehensive fall precautions and updated equipment. A separate review voices a starkly negative opinion, describing the place as a "dump" and advising against sending loved ones there. These divergent experiences reflect the variability that can exist in long-term care settings, particularly when infrastructure and staffing pressures are involved. Other comments point to logistical challenges common in aging facilities, such as occasional lapses in laundry, limited janitorial help, and weekend staffing gaps that can slow response times.

Taken together, Franklin Nursing and Rehabilitation presents itself as a robust, community-oriented facility that has made meaningful strides under new management. The positive feedback highlights a foundation of compassionate care, clear communication, and programmatic improvements - renovations occurring room by room, a dedicated wound care team, high-quality meals, and a vibrant activities calendar. While there are valid concerns raised about safety, incomplete renovations, and occasional staffing bottlenecks, the overarching sentiment from many families and residents is one of trust and appreciation for a facility that feels increasingly like a cared-for home. For families considering care options in the area, Franklin-Simpson Nursing and Rehab appears to be a strong choice worth exploring, with careful attention to the specific needs of their loved ones and ongoing conversations with the administrator and care team to ensure safety, dignity, and quality of life.

The area surrounding Jim Roberts Community Park in Franklin, Kentucky offers a variety of amenities that would be appealing to seniors looking for a peaceful and convenient living environment. With several parks nearby, such as Basil Griffin Park and Phil Moore Park, there are ample opportunities for outdoor recreation and relaxation. Additionally, the proximity to places of worship like St Mary Catholic Church and Franklin Presbyterian Church provides easy access to spiritual support and community engagement. There are also several dining options like Brickyard Cafe and Rylan's Restaurant, making it easy to enjoy delicious meals without having to travel far. For healthcare needs, there are pharmacies like The Drugstore of Franklin and physicians' offices such as Bray Eyecare conveniently located within a short distance. In case of emergencies, The Medical Center At Franklin is just a few miles away. Overall, this part of Franklin offers a well-rounded and comfortable living environment for seniors.

Parks

• Jim Roberts Community Park (0.6 miles)
• Basil Griffin Park (14.9 miles)
• Aviation Heritage Park (15 miles)
• Phil Moore Park (15.2 miles)

Places of Worship

• Cross Win Church (1.1 miles)
• Southern Baptist Convention (1.1 miles)
• St Mary Catholic Church (1.1 miles)
• Harvesters Warehouse Pentecostal Church (1.2 miles)
• Franklin Presbyterian Church (1.2 miles)
• Bowling Green District (1.2 miles)
• Southern Baptist Convention (1.4 miles)

Restaurants

• Asian Buffet (1.1 miles)
• Domino's Pizza (1.1 miles)
• Brickyard Cafe (1.2 miles)
• Sonic Drive-In (1.3 miles)
• Wing Street (1.4 miles)
• Rylan's Restaurant (1.5 miles)
• Hardee's (1.5 miles)

Pharmacies

• The Drugstore of Franklin (1.1 miles)
• Sheldon's Express Pharmacy (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Clinic Pharmacy Franklin (1.9 miles)
• Walmart Pharmacy (2.1 miles)
• Walgreens (10.6 miles)
• Village Drugs (10.7 miles)

Physicians

• Bray Eyecare (1.1 miles)
• Elkins Family Chiropractic (1.3 miles)
• Joseph Fredi MD (1.9 miles)
• Kentucky Skin Cancer Center (2 miles)
• Wesley Family Medical Center (2 miles)
• Urgentcare (2 miles)
• Robert Wesley (2 miles)

Cafes

• Best Donuts (1.2 miles)
• Melissa's Country Cafe (14.1 miles)

Hospitals

• The Medical Center At Franklin (2.1 miles)

Transportation

• Alamo (2.1 miles)
• CSX Transportation Memphis Junction Yard (16.5 miles)