1117 Brookhaven, Franklin, KY 42134
For more information about senior living options: (844) 490-3973
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They would wholeheartedly recommend this location and staff, noting the experience was made easy. The nurses and staff were helpful and caring, delivering the best care possible. The RN Tori Krantz was exceptionally kind and went above and beyond to make the patient comfortable and at ease. The outpatient foot surgery process was seamless, with a clean facility and well-explained information. The receptionist was nice and explained everything well, and the staff kept the patient and family informed. From the front desk to the doctor, the entire staff were sweet and gentle, helping to ease anxiety.
The staff are described as not caring about their patients. The ER doctor allegedly lacked patience, failed to listen, and showed no empathy, potentially endangering the patient. The hospital allegedly misdiagnosed a stroke as dehydration, a UTI, or vertigo and discharged the patient with severe paralysis and breathing difficulty. A patient waited so long in the ER that they left without receiving care. The ER physician allegedly refused to review the optometrist's notes and failed to examine the eye, disregarding the recommended treatment. The care team did not collaborate with the patient's established providers, causing critical delays. The ultrasound technician was described as frigid, cold, robotic, and lacking compassion. A nurse allegedly gave a shot in the wrong place and blamed the medicine's manufacturer, showing no accountability. Billing staff were accused of being disrespectful, talking down to patients, and hanging up. Dr. Pratt was described as the worst doctor, failing to explain information and not gathering correct chart details. There were concerns about safe care for children and suggestions that the hospital should be shut down. A reviewer suggested possible health violations related to instrument handling and sterilization.A wide range of experiences shows up in the reviews from Franklin Medical Center in Kentucky, painting a picture of a facility that some people value deeply for its intimate, small-hospital atmosphere and compassionate staff, while others worry about how urgent and complex medical concerns are handled in the ER and by certain physicians. On one hand, several patients recount encounters where the care felt devoted, attentive, and effective, especially in outpatient settings. On the other hand, there are troubling accounts of misdiagnoses, delays, and a perceived lack of empathy or initiative in urgent situations. Taken together, the comments suggest a hospital that can deliver excellent, personalized care in some contexts while also exposing serious gaps in others.
Several reviewers speak warmly of the staff and the experience when care is delivered in a controlled or elective setting. One person who had eye surgery at Franklin Medical Center reports a highly positive experience, praising the location, the staff, and the overall ease of the procedure. They express wholehearted gratitude for how the team handled things and helped make the process as smooth as possible. Similarly, another patient who underwent outpatient foot surgery describes a seamless process: the facility's cleanliness, the reception, and the nurses and anesthesiologist being excellent; their positive tone extends to how the staff supported their spouse who waited, and how everyone kept them informed. A recurring compliment in these accounts is directed at the nursing team and perioperative staff, with specific praise for the attentiveness and professional demeanor that made a potentially stressful process manageable.
Yet within the same facility, the ER and certain physicians are a focal point for strong criticisms. One family recounts a devastating scenario involving their grandmother, who suffered a stroke. They felt the staff were quick to rule out a stroke, attributing symptoms instead to dehydration, a urinary tract infection, or vertigo, and ultimately sent her home. The reviewer asserts that this decision nearly cost their grandmother her life, arguing that earlier, more careful consideration and transfer to a better-equipped facility could have changed the outcome. The account emphasizes the gravity of timely and accurate assessment in acute neurologic events and frames Dr. Patel as lacking patience, listening, and empathy in a way that had real consequences for a vulnerable patient.
Another deeply troubling story involves an elderly mother-in-law with dementia and several chronic conditions. After a sudden, severe vision loss, an optometrist coordinated with the patient's primary care team, and the plan was to admit through the Franklin Medical Center ER for IV treatment and an MRI. The optometrist even provided written notes and on-call contact information. According to the reviewer, the ER physician refused to review those notes, did not examine the eye, and dismissed the prior recommendations, instead suggesting a fresh start with transfer to a Nashville hospital for care. The reviewer condemns what they see as a dismissive attitude and a lack of collaboration with the established care team, warning that delays and inadequate action could have caused irreparable harm to a vulnerable senior. The expectation in such urgent, complex cases is timely, collaborative care that respects continuity of care, something this account says was not met.
Other criticisms focus on everyday hospital lapses and their personal impact. A patient who underwent an ultrasound laments an unfriendly, almost robotic technician who offered little warmth or compassion, describing themselves as frigid and left with gel on their side after the procedure. In the same vein, a nurse was blamed for placing a shot incorrectly and then deflecting responsibility onto the medicine manufacturer, which the reviewer found discourteous and unhelpful. There is also a report of a prolonged, uncomfortable wait in the ER lobby - "4 hours in dyer pain" is how one person described the experience - without meaningful updates or relief. Taken together, these anecdotes highlight a consistency check between clinical competency and bedside manners; the latter matters deeply to patients regardless of the clinical outcome.
There are also harsher, more dramatic criticisms aimed at certain physicians. One reviewer singles out Dr. Pratt as the worst physician they have encountered in a long time, accusing him of not explaining things, failing to get accurate information from the chart, and concluding that such a provider should not be working at the hospital. Another highly critical narrative targets the hospital's pediatric care, alleging systemic failures that would prompt them to advise against bringing their child to Franklin Medical Center at all. The reviewer describes failed spinal taps, a suggestion to go elsewhere, and, in their words, a disturbing chain of events that led them to believe their child would have been safer at Bowling Green Medical Center. They frame the situation as a serious safety and quality concern, including accusations of possible false diagnosis and dangerous delays in care for a very young patient.
Amid the mixed and often heated reviews, there are consistent notes about positive interactions with specific staff members. One patient praises the errand of care in the outpatient setting, noting not only the professionalism but also the kindness of the care team. A particularly laudable mention goes to a nurse serving in a different capacity - Tori Krantz - who performed an iron infusion and went above and beyond to put the patient at ease, recognized as one of the nicest and most caring nurses they had encountered. The praise for Tori is echoed by others who value nurses who are attentive to the patient's comfort and emotional state, underscoring the emotional aspect of medical care as an essential element of the patient experience.
Finally, one reviewer who had multiple planned outpatient foot surgeries over many years repeatedly returns to a central theme: Franklin Medical Center, while small, can outperform larger nearby hospitals in terms of care quality. That sentiment stands alongside other negative accounts, offering a counterpoint that patient experiences can vary dramatically depending on the department, the provider, and the specific medical issue at hand. A separate billing complaint adds another dimension to the picture: a wary view of the billing department, described as dismissive and unhelpful, with a sentiment that challenging interactions with billing can feel adversarial and frustrating, even more so for patients who may already be under financial or health stress.
Taken as a whole, the collection of reviews presents Franklin Medical Center as a place where compassionate, capable care can align with the comforts of a smaller, more personal hospital, yet where urgent, complex, or poorly coordinated care can fall short of patient expectations. The experiences highlight the importance of consistent, comprehensive evaluation in acute medical events - like suspected strokes or vision-threatening conditions - and the critical role that empathetic communication, collaboration with external care teams, and reliable, patient-centered processes play in shaping trust in the health system.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Comfort Care I is an assisted living community located in Franklin, KY. This welcoming community offers a range of amenities to enhance the comfort and convenience of its residents. The dining room provides a pleasant space for residents to enjoy their meals, which are expertly prepared and served by the staff. Residents can also take advantage of the fully furnished accommodations, ensuring they have everything they need to feel at home.
Outside, there is a beautiful garden where residents can relax and enjoy nature. The community provides housekeeping services to keep the living spaces clean and tidy. Move-in coordination is available to assist new residents with a smooth transition into their new home.
For staying connected with friends and family or simply browsing the internet, Wi-Fi/high-speed internet is provided throughout the community. A telephone is also available for residents to make calls. Additionally, Comfort Care I offers various care services to cater to the needs of its residents. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers.
The community also coordinates with health care providers to ensure that each resident receives appropriate medical care. Diabetes diets are available for those who require it, along with special dietary restrictions for other residents. Medication management is provided for those who need assistance in taking their medications.
Transportation arrangement for medical purposes can be arranged by the community, allowing residents to easily access necessary appointments. Nearby amenities include restaurants, parks, pharmacies, physicians' offices, places of worship, cafes, and hospitals.
Overall, Comfort Care I strives to create a comfortable and supportive environment where residents can enjoy their golden years with peace of mind knowing that their needs are well taken care of.
Comfort Care I is located at 1117 Brookhaven, Franklin, KY 42134 in Simpson County, Kentucky
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