Information last verified:
1117 Brookhaven, Franklin, KY 42134
For more information about senior living options: (844) 490-3973
The nurses and staff were very helpful and caring, delivering the best possible care. The RN Tori Krantz was the nicest, most caring nurse the patient had ever known, going above and beyond. The ER staff were seen immediately and were sweet and gentle, making the patient comfortable. The outpatient foot surgery team was kind, comforting, and professional, providing a very good experience. Dr. Flowers and Dr. Golden, along with their staff, delivered excellent, thorough care and explained everything in detail. Laura Gregory was an excellent phlebotomist; blood draws were quick and painless. Dr. Dennis Pratt and the ER team provided top care and were kind and gracious.
The hospital appears to care little about its patients. The ER physician refused to review the optometrist’s notes and disregarded the recommended treatment. The wait times in the ER were unbearably long, leaving patients in pain for hours. A nurse placed a shot in the wrong area and refused to take responsibility. The ultrasound technician was cold and robotic, showing no compassion. Billing practices were described as money-hungry and unhelpful, with aggressive collection actions. Several doctors were criticized for not explaining procedures or obtaining accurate information, leading to misdiagnoses. The facility was called the worst and some reviews suggested it should be shut down. The hospital lacked pediatricians and was not considered kid-friendly. Front desk staff were reported as rude and unwelcoming. There were delays in care during urgent situations, risking harm to patients.Comfort Care I in Franklin, KY is best suited for seniors who want local, outpatient-oriented care and routine rehabilitation in a small-hospital setting. The strongest signals in the feedback point to moments of genuine care from individual nurses and technicians, especially during planned procedures and targeted therapies like foot surgery or infusions. When the focus stays on achievable, scheduled care, this facility can deliver solid, personable service. The overall impression, however, is a mixed bag: positive experiences exist, but they are highly uneven, and the pattern of complaints rises markedly when care shifts to the ER, inpatient stays, or billing disputes. For families prioritizing predictable, low-ambiguity encounters and proximity, Comfort Care I can be a reasonable local option.
For those weighing alternatives, the reviews repeatedly underscore a need to consider higher-volume centers for high-acuity emergencies. Bowling Green Medical Center and comparable regional facilities are invoked as safer havens when urgent, complex, or time-sensitive conditions arise. Pediatric needs, rare or specialized diagnoses, and scenarios requiring rapid, coordinated acute intervention appear better served elsewhere. In short, Comfort Care I may suffice for straightforward procedures and rehabilitation, but families should plan for the likelihood that urgent or complicated medical questions will be better addressed at larger centers with more consistent ER coverage and streamlined specialty care.
On the plus side, several outpatient experiences stand out as dependable and well-executed. Positive notes include smooth, efficient planning for minor procedures, attentive nursing staff, and clinicians who explain what to expect and keep families informed during routine care. There are also mentions of compassionate care in infusion settings, and of rehab teams that work well on the ground. These strengths demonstrate that, when the patient journey stays within scheduled, non-emergent channels, the team can provide warmth, competence, and a degree of reassurance that families value in familiar, local care.
Yet the cons are consistently heavy enough to tilt the risk-reward calculus away from Comfort Care I for many families. The ER and inpatient experiences are described as uneven, with reports of long wait times, perceived neglect in critical moments, and misdiagnoses in some cases. Billing and administrative friction also recurs, frustrating interactions, aggressive collection practices, and a sense that support for patients navigating charges is inconsistent. Pediatric care is described as limited or unavailable, and several reviews flag what amounts to a rough bedside manner in some staff encounters. Taken together, these patterns raise legitimate concerns about reliability in urgent, high-stakes situations.
Practical steps emerge for families evaluating this hospital as part of a broader senior-care plan. Before any decision, verify which doctors rotate through the ER and inpatient units, and ask for a defined care team for any planned procedures. Inquire about urgent-care pathways and escalation protocols if a condition worsens after hours. Request a patient advocate or social worker to help with billing questions and discharge planning, and confirm that genuine second opinions can be sought when a diagnosis feels uncertain. If rehab or outpatient procedures are the main goal, document a clear post-visit plan and track progress with the same team to minimize variability in care.
The bottom line is clear and actionable: Comfort Care I can be a sensible local option for routine procedures, infusion-based care, and post-acute rehab when those services fit a predictable, non-emergency scenario. However, for families facing high-risk conditions, complex diagnoses, or the need for consistently reliable emergency care, alternatives in the Bowling Green region or larger tertiary centers offer a moreSecure safety net. Weigh proximity and comfort against proven outcomes in acute situations, and align the choice with the likely trajectory of the loved one’s health needs.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Comfort Care I is an assisted living community located in Franklin, KY. This welcoming community offers a range of amenities to enhance the comfort and convenience of its residents. The dining room provides a pleasant space for residents to enjoy their meals, which are expertly prepared and served by the staff. Residents can also take advantage of the fully furnished accommodations, ensuring they have everything they need to feel at home.
Outside, there is a beautiful garden where residents can relax and enjoy nature. The community provides housekeeping services to keep the living spaces clean and tidy. Move-in coordination is available to assist new residents with a smooth transition into their new home.
For staying connected with friends and family or simply browsing the internet, Wi-Fi/high-speed internet is provided throughout the community. A telephone is also available for residents to make calls. Additionally, Comfort Care I offers various care services to cater to the needs of its residents. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers.
The community also coordinates with health care providers to ensure that each resident receives appropriate medical care. Diabetes diets are available for those who require it, along with special dietary restrictions for other residents. Medication management is provided for those who need assistance in taking their medications.
Transportation arrangement for medical purposes can be arranged by the community, allowing residents to easily access necessary appointments. Nearby amenities include restaurants, parks, pharmacies, physicians' offices, places of worship, cafes, and hospitals.
Overall, Comfort Care I strives to create a comfortable and supportive environment where residents can enjoy their golden years with peace of mind knowing that their needs are well taken care of.
Comfort Care I is located at 1117 Brookhaven, Franklin, KY 42134 in Simpson County, Kentucky
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