Franklin Personal Care Home

Pros

• The facility is clean, fresh-smelling, and well maintained.
• The staff are kind, friendly, and attentive to residents and families.
• New management, including an amazing administrator, has significantly improved care and responsiveness.
• CNAs like Delana provide excellent, compassionate care.
• Wound care and rehabilitation services are top-notch.
• The food is homemade, high quality, and accommodating of preferences.
• Ongoing renovations are improving safety, comfort, and overall appeal.
• Families are kept informed with timely updates about their loved ones.
• The activities program is engaging and keeps residents socially active.

Cons

• The facility is described as a dump, and nobody should be taking their family member there to stay.
• One reviewer would never send any of their relatives to the facility again.
• The facility should be funded with a grant or similar support to update its infrastructure or rebuild.
• Weekends are understaffed and CNA response times are slow; more staff on each wing could improve things.
• Laundry items are sometimes mislaid and not returned.
• One reviewer claimed that staff did not seem to care whether residents lived or died.

Review

The reviews paint a facility that has undergone noticeable changes and stories of care that run from the warm and welcoming to the urgent and critical. Across multiple visits and multiple viewpoints, Franklin Simpson Nursing and Rehab is described as a place that often feels like a family environment: a clean, fresh-smelling room, staff who greet residents with kindness, and a culture that invites engagement with loved ones. A recurring highlight is the presence of a standout caregiver: a CNA named Delana, whose attentiveness and compassion left a strong impression on a number of visitors. This sense of personal attention extends beyond Delana to the wound care nurse and the rest of the team, who are commended for timely communication, thorough explanations, and proactive care.

New management appears to be a major turning point in many of these narratives. Several reviewers credit the facility's improved atmosphere and responsiveness to a new administrator who is described as amazing and highly approachable. Concerns raised by families are taken seriously, and staff members are praised for being accessible to questions and feedback. Even as some reviews acknowledge the building's age, there is a shared sense that renovations and upgrades are underway and that cleanliness and safety remain top priorities. In the meantime, the facility makes a point of keeping residents and families informed about their loved ones' progress and any changes in care plans.

The care experience is described as deeply reassuring in terms of daily life and routines. Families repeatedly mention thorough explanations of procedures and decisions, opportunities to participate in care planning, and a collaborative approach to difficult choices about levels of care. The environment is also noted for being well-kept and inviting: clean rooms, fresh scents in the air, and a setting that feels more home-like than clinical. The dining experience is highlighted positively with references to homemade-style meals and a willingness by kitchen staff to accommodate preferences, which adds a comforting touch to the rehabilitation and long-term care experience.

Residents themselves speak highly of the ongoing activities and rehabilitation services. The presence of an active activities leader and regular events - games, crafts, birthday parties, and even bookmobile visits - helps keep residents engaged and socially connected. Therapists are described as dedicated, and the rehab team is recognized for helping residents regain mobility and learn how to use assistive devices. Wound care is singled out as a strong point in several reviews, with a sense that wounds and overall care are addressed thoughtfully and with an eye toward healing and comfort. The overall nursing support, CNAs, and hospitality staff contribute to a perception of a well-rounded, caring ecosystem.

There are, however, heavier notes that temper the otherwise positive stories. One reviewer bluntly calls the facility "a dump," expressing a strong dissatisfaction and concern that the care provided might not be safe or adequate for loved ones. A more troubling account concerns a grandmother with dementia who fell from bed, with a request for a floor mat that was not fulfilled, leading to a serious head injury and a subsequent stroke. This account raises questions about safety protocols, fall prevention, and the potential impact of neglect, leaving a lasting impression on the family involved. While this review acknowledges that there were some good people and moments of help, the overall tone is cautionary, and the reviewer states they would not return relatives to the facility despite appreciating some staff members. The emotional weight of this account underscores the complexity of balancing praise for improvements with valid concerns about past incidents.

Despite these sharp tensions, other families and residents continue to offer strong endorsements. Several comments highlight how the facility's staff - nurses, CNAs, social workers, and administrators - are reliable, responsive, and deeply invested in residents' well-being. The administration's responsiveness is repeatedly called out as a strength, and many reviewers feel confident recommending Franklin Simpson Nursing and Rehab for post-hospital rehabilitation or long-term care. The sense of community is palpable in these stories: staff who treat residents like family, administrators who listen and act on concerns, and a team that works to ensure that loved ones are informed and comfortable during their stay.

In addition to the praise for care quality and management, there is a practical acknowledgment of ongoing logistical needs. Comments point to staffing challenges on weekends and a desire for more janitorial and laundry support, with occasional items not returning from laundry or delays in CNA coverage. These notes remind readers that even in the best of environments, resource constraints can affect day-to-day operations and response times. Yet even within these critiques, there is a common thread: optimism about renovations and a belief that improvements are being pursued, room by room, to enhance safety and comfort for residents.

Altogether, the collection of reviews presents Franklin Simpson Nursing and Rehab as a facility with a significant positive core, anchored by compassionate staff, strong clinical care, and a sense of community. The arrival of new management seems to have catalyzed meaningful improvements in communication, responsiveness, and overall atmosphere, while ongoing renovations aim to modernize an older building. At the same time, the experiences shared by families include urgent reminders to maintain high safety standards and to ensure consistent, reliable staffing, especially during weekends. Taken together, the narratives highlight a facility committed to care and community, with clear paths for continued growth and accountability as it serves its residents and their families in Simpson County.

This part of Franklin, Kentucky boasts a variety of amenities and services that cater to senior living needs. With pharmacies such as Sheldon's Express Pharmacy and The Drugstore of Franklin in close proximity, access to medication and healthcare is convenient. There are also several dining options nearby, including Brickyard Cafe and Rylan's Restaurant, offering a range of culinary choices. Places of worship like the Franklin Presbyterian Church and St Mary Catholic Church provide spiritual support for residents. Additionally, physicians such as Bray Eyecare and Elkins Family Chiropractic are available for medical care within a short distance. The area also features parks like Jim Roberts Community Park for outdoor recreation. Overall, this part of Franklin offers a well-rounded community with essential services for seniors looking to settle down in a peaceful yet vibrant neighborhood.

Pharmacies

• Sheldon's Express Pharmacy (0.1 miles)
• The Drugstore of Franklin (0.5 miles)
• CVS Pharmacy (1.1 miles)
• Clinic Pharmacy Franklin (1.3 miles)
• Walmart Pharmacy (1.7 miles)
• Walgreens (10.6 miles)
• Village Drugs (10.7 miles)

Restaurants

• Brickyard Cafe (0.1 miles)
• Asian Buffet (0.5 miles)
• Domino's Pizza (0.6 miles)
• Wing Street (0.7 miles)
• Rylan's Restaurant (0.7 miles)
• Hardee's (0.8 miles)
• Sonic Drive-In (0.9 miles)

Cafes

• Best Donuts (0.1 miles)
• Melissa's Country Cafe (14.6 miles)

Places of Worship

• Bowling Green District (0.2 miles)
• Franklin Presbyterian Church (0.2 miles)
• Southern Baptist Convention (0.4 miles)
• Harvesters Warehouse Pentecostal Church (0.4 miles)
• St Mary Catholic Church (0.4 miles)
• Franklin First Born Church (0.5 miles)
• Cross Win Church (0.7 miles)

Physicians

• Bray Eyecare (0.2 miles)
• Elkins Family Chiropractic (0.5 miles)
• Joseph Fredi MD (1.3 miles)
• Kentucky Skin Cancer Center (1.4 miles)
• Wesley Family Medical Center (1.4 miles)
• Urgentcare (1.4 miles)
• Dr Karuna Ghanta Reddy M.D. (1.4 miles)

Hospitals

• The Medical Center At Franklin (1.4 miles)

Transportation

• Alamo (1.6 miles)
• CSX Transportation Memphis Junction Yard (17.2 miles)

Parks

• Jim Roberts Community Park (1.8 miles)
• Basil Griffin Park (15.8 miles)
• Aviation Heritage Park (15.9 miles)
• Phil Moore Park (16.2 miles)