Franklin Personal Care Home in Franklin, KY

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Pros

• The staff are kind and friendly.
• The CNA Delana provides amazing, attentive care.
• The rooms are clean and well maintained.
• New management has made substantial, positive changes.
• The wound care nurse provides excellent care.
• The administrator is approachable and responsive, addressing concerns promptly.
• Families are kept informed and involved in their loved one’s care.
• There are engaging activities and high-quality meals for residents.
• The facility feels like a caring, family-like community.
• The rehabilitation and nursing staff are dedicated and highly professional.

Cons

• One reviewer described the facility as a dump and said no one should bring a family member there to stay.
• Another reviewer stated the conditions were disgusting, noting a moldy smell, dirty rooms, and bathrooms with scum rings around the base from flooding.
• They pointed out very small two-person rooms and air conditioning that didn’t work.
• Nurses were described as rude by some reviewers.
• A reviewer claimed they were left sitting in their own body acid due to neglect.
• Weekends were described as understaffed with slow CNA response times.
• The internet barely works, even though cable is claimed to be available.

Review

Franklin Personal Care Home is best suited for families seeking a warm, caregiver-led environment where nursing excellence, wound care, and rehabilitation services are a clear priority, and where open communication with administration is routine. It works well for residents who value a home-like atmosphere, regular social programming, and meals that feel like home. The community’s recent management changes have sharpened focus on resident safety, cleanliness, and responsiveness, making it a solid fit for families willing to engage with a facility that is actively modernizing while keeping a personal, village-like feel.

Those who should consider alternatives include families seeking a pristine, brand-new building with expansive private rooms, or places with consistently high staffing levels and minimal turnover on weekends. Some families may also want to avoid facilities with a history of mixed reviews regarding safety and upkeep, or where past concerns about neglect or lapses in basic care have been raised and not fully settled in their minds. For residents with very specific safety requirements or high expectations for uninterrupted 24/7 staffing, it may be prudent to compare options that demonstrate stronger guarantees in those areas.

The strongest positives here are actionable: new leadership, a more open line of communication, and noticeable improvements in cleanliness and odor control. Wound care and rehabilitation services receive frequent praise, supported by dedicated nurses and skilled CNAs who engage residents and keep families informed. The food program is repeatedly described as good to excellent, with staff attentive to dietary needs and a willingness to adjust menus. The ongoing renovations, while disruptive at times, are framed as progress toward safer, more current facilities, and the sense of a community that truly cares is evident in resident testimonials and staff interactions.

Yet, persistent concerns cannot be ignored: the building’s age means some spaces remain dated, with gaps in maintenance that have shown up in family feedback and staff notes. Weekend staffing can lag, and some reports cite slower CNA responses and occasional lapses in laundry or room-level upkeep. A few accounts describe experiences of neglect or unsafe conditions, which understandably give prospective families pause. These outlier experiences contrast with the broadly positive day-to-day care many residents receive, but they highlight real risk factors that require diligent oversight and ongoing improvement.

Ultimately, the key pros can offset the main cons for families who prioritize care quality, continuity of staff communication, and a strong rehab program over absolute modernity. The combination of compassionate nursing, proactive wound care, good meals, and rich social programming creates genuine value, especially for long-term residents who want steady engagement and a dependable care team. The recent administrative responsiveness helps mitigate risk by making concerns actionable and trackable, which is a meaningful offset to the building’s ongoing renovation cycle.

Actionable next steps are practical and straightforward. Schedule multiple visits to observe weekend staffing and activity levels, meet with the administrator to understand current renovation timelines, and request a clear outline of the care plans for anticipated health changes. Ask to review recent incident reports, discuss fall-prevention measures (including any requested safety mats or equipment), and confirm how dietary accommodations are managed in real time. Consider a short-term rehabilitation stay to gauge day-to-day operations before making a long-term commitment. If the emphasis on nursing expertise, transparent communication, and a community atmosphere aligns with needs, Franklin Personal Care Home remains a competitive, capable choice worth choosing over less equipped options.

This part of Franklin, Kentucky boasts a variety of amenities and services that cater to senior living needs. With pharmacies such as Sheldon's Express Pharmacy and The Drugstore of Franklin in close proximity, access to medication and healthcare is convenient. There are also several dining options nearby, including Brickyard Cafe and Rylan's Restaurant, offering a range of culinary choices. Places of worship like the Franklin Presbyterian Church and St Mary Catholic Church provide spiritual support for residents. Additionally, physicians such as Bray Eyecare and Elkins Family Chiropractic are available for medical care within a short distance. The area also features parks like Jim Roberts Community Park for outdoor recreation. Overall, this part of Franklin offers a well-rounded community with essential services for seniors looking to settle down in a peaceful yet vibrant neighborhood.

Pharmacies

• Sheldon's Express Pharmacy (0.1 miles)
• The Drugstore of Franklin (0.5 miles)
• CVS Pharmacy (1.1 miles)
• Clinic Pharmacy Franklin (1.3 miles)
• Walmart Pharmacy (1.7 miles)
• Walgreens (10.6 miles)
• Village Drugs (10.7 miles)

Restaurants

• Brickyard Cafe (0.1 miles)
• Asian Buffet (0.5 miles)
• Domino's Pizza (0.6 miles)
• Wing Street (0.7 miles)
• Rylan's Restaurant (0.7 miles)
• Hardee's (0.8 miles)
• Sonic Drive-In (0.9 miles)

Cafes

• Best Donuts (0.1 miles)
• Melissa's Country Cafe (14.6 miles)

Places of Worship

• Bowling Green District (0.2 miles)
• Franklin Presbyterian Church (0.2 miles)
• Southern Baptist Convention (0.4 miles)
• Harvesters Warehouse Pentecostal Church (0.4 miles)
• St Mary Catholic Church (0.4 miles)
• Franklin First Born Church (0.5 miles)
• Cross Win Church (0.7 miles)

Physicians

• Bray Eyecare (0.2 miles)
• Elkins Family Chiropractic (0.5 miles)
• Joseph Fredi MD (1.3 miles)
• Kentucky Skin Cancer Center (1.4 miles)
• Wesley Family Medical Center (1.4 miles)
• Urgentcare (1.4 miles)
• Dr Karuna Ghanta Reddy M.D. (1.4 miles)

Hospitals

• The Medical Center At Franklin (1.4 miles)

Transportation

• Alamo (1.6 miles)
• CSX Transportation Memphis Junction Yard (17.2 miles)

Parks

• Jim Roberts Community Park (1.8 miles)
• Basil Griffin Park (15.8 miles)
• Aviation Heritage Park (15.9 miles)
• Phil Moore Park (16.2 miles)