Highlandspring Of Ft Thomas in Fort Thomas, KY
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960 Highland Avenue, Fort Thomas, KY 41075
For more information about senior living options: (844) 490-3973
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The staff are dedicated and caring. Highlandspring's rehab/therapy team is top notch and highly effective. The facility is clean and well maintained. The activities department provides engaging programs and is very helpful. The nursing and therapy teams are compassionate and professional. The medical team is knowledgeable and attentive. The dining options are good and meals are enjoyable. Staff consistently go above and beyond to support residents.
The facility is described as horrible and not recommended. The staff are said to be understaffed and underpaid, leading to substandard care. Call bells go unanswered for long periods and aides are slow to respond. Residents are reportedly left dirty, underfed, and in soiled diapers for extended times. There are claims of neglect and lack of basic hygiene and cleanliness. Bed sores, weight loss, and other medical issues are linked to poor care. Therapy staff are accused of injuring patients and not addressing the harm. The food is described as horrendous or mediocre.HighlandSpring of Ft Thomas is best suited for families seeking a rehab-forward skilled nursing setting where therapy is the core strength and staff treat residents with warmth. The community consistently earns praise for its robust rehabilitation program, multi-disciplinary coordination, and a medical team that communicates well with families. It works particularly well for short- to mid-term post-acute recovery, fall rehabilitation, and dementia-related assistance where aggressive PT/OT can translate into real mobility gains. The environment supports engagement through activities, music, puzzles, and a small chapel, and the overall tone from many reviewers is that residents feel seen and cared for. For families prioritizing tangible rehab progress and meaningful daily routines, Highlandspring often delivers.
However, this is not a universal fit. Families considering alternatives should weigh the reality of staffing realities and daily care consistency. Several reviews describe chronic understaffing, especially among aides, which can slow responses to call lights and affect routine care. There are troubling reports of weight loss, bed sores, and variable cleanliness during certain stays, raising questions about reliability of daily supervision. Communication gaps and administrative friction also surface in some accounts, creating a sense that what is promised in theory does not always translate to the bedside. For seniors who require constant oversight, consistent feeding support, or a hospital-level responsiveness around the clock, other communities with broader staffing and more predictable routines may be a more secure choice.
The strongest asset is the therapy-driven model. PT/OT teams are repeatedly praised for professionalism, thoroughness, and the motivational approach that helps residents regain function. Reviewers highlight dramatic mobility gains - patients moving from bed to walking, sometimes within weeks - and the coordination between therapists, nurses, and physicians to adjust plans as recovery evolves. The medical staff - including a capable PA or nurse practitioner - receives commendations for staying on top of medications and overall health. Activities and social programs also matter here: organized events, visiting musicians, and family-centered options contribute to a sense of purpose that complements clinical care. In short, the rehab core frequently exceeds expectations.
Yet the daily care experience can vary. On busy weekends or shifts, families report slower call-light responses and uneven bedside attention, sometimes accompanied by gaps in basic daily care. Several reviews describe meals that fail to meet expectations, with some residents showing insufficient food intake or delays in feeding assistance. The dining experience ranges from commendations about fortified, nutritious options to criticisms of bland or repetitious menus. Safety and comfort are also touched by negative anecdotes: issues with wheelchair brakes, delays that leave residents uncomfortable or unassisted, and, in some cases, concerning lapses in hygiene or housekeeping. The therapy department remains the bright spot; non-therapy care quality ebbs and flows with staffing levels and management practices.
From a family perspective, Highlandspring often feels like a bridge between hospital rehab and home, with many staff members who genuinely care and a community that treats residents like family. The facility presents a clean, bright, and activity-rich environment, with rehab services that repeatedly help residents regain independence. Yet the experience can depend heavily on who is on shift and how well lines of communication are kept with families. When staffing is right, the atmosphere is supportive, with positive notes about therapy progress, personal attention, and the sense that staff are in it for the residents. When difficulties arise, families report frustration with perceived delays, inconsistent care, and challenging conversations with administration.
Practical guidance: Highlandspring stands out for families prioritizing active rehabilitation and a warm, engaged atmosphere. Those who should pause and explore alternatives include seniors needing steady, around-the-clock supervision, consistently high aide coverage, or a history of neglect concerns. Prospective families should visit with a sharp checklist: ask about current staffing ratios, typical call-light response times, and the exact rehab schedules and goals for their loved one. Request recent outcomes data and a tour of both therapy and nursing stations, and inquire about how communications with families are managed on weekends. When the focus is on measurable rehab gains delivered by a cohesive therapy medical team, Highlandspring is a strong choice; when daily care reliability is non-negotiable, approach with clear expectations and corroborating references.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cincinnati Northern Kentucky International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Highlandspring of Ft Thomas in Fort Thomas, KY is a vibrant assisted living community that offers exceptional amenities and care services. Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV for entertainment. Community operated transportation is available for residents to easily get around, and there is a computer center for those who want to stay connected.
Delicious meals are served in the dining room, with restaurant-style dining for a comfortable and enjoyable experience. The fitness room allows residents to stay active and maintain their physical health, while the gaming room provides opportunities for leisure and socializing. The beautiful garden offers a tranquil space to relax and enjoy nature.
Housekeeping services keep the living spaces tidy, and each unit comes fully furnished for convenience. Residents have access to private bathrooms for their comfort. A small library offers a quiet space for reading and learning, and there is also a wellness center where residents can focus on their overall well-being.
Wi-Fi/high-speed internet is available throughout the community, ensuring that residents can easily stay connected with loved ones. Move-in coordination is provided to make the transition seamless for new residents. Transportation arrangements can be made for non-medical needs as well as doctors' appointments.
Care services at Highlandspring include 24-hour call system and supervision to ensure the safety and security of all residents. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure that residents receive their medications timely and correctly. Special dietary restrictions are accommodated in meal preparation.
Residents can take advantage of various activities offered such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist residents with any special requests or needs they may have.
The location of Highlandspring offers convenient access to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.
Overall, Highlandspring of Ft Thomas provides a welcoming and supportive environment for seniors to enjoy an active and fulfilling lifestyle while receiving personalized care and attention.
Highlandspring Of Ft Thomas is located at 960 Highland Avenue, Fort Thomas, KY 41075 in Campbell County, Kentucky
Highlandspring Of Ft Thomas on seniors.fyi includes 6 photos including images showing building, outdoor, landscaping, architecture, tree, aerial view, parking, nature, and more.
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Outdoors
Building
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Brick Wall
