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Highlandspring Of Ft Thomas in Fort Thomas, KY

Highlandspring Of Ft Thomas is a nursing home community in Fort Thomas, KY.

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Highlandspring Of Ft Thomas in Fort Thomas, KY

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  • Outdoors

    Aerial view of a residential building surrounded by vibrant autumn colors.

  • Building

    A welcoming residential building surrounded by greenery and a clear blue sky.

  • Bedroom

    A simple hospital room with a bed, lamp, and a nightstand holding various personal items.

  • Landscaping

    A cozy outdoor seating area featuring wooden furniture surrounded by greenery.

  • Outdoor

    A vibrant playground with colorful equipment located near a residential building.

  • Brick Wall

    A view of a brick wall with a dumpster and a small access ramp.

960 Highland Avenue, Fort Thomas, KY 41075

For more information about senior living options: (866) 208-4318

3.6 from 91 reviews
5 stars
48
4 stars
9
3 stars
5
2 stars
6
1 stars
23

Overall Review of Highlandspring Of Ft Thomas

differentiator 10 reviews mention this

Rehab and therapy get strong praise

Residents and families repeatedly highlight the rehab and therapy team.

Many reviewers describe physical therapy (and in some cases OT/ST) as a major positive, saying it helped them regain mobility or improve after hospitalization or injury. Several call out therapist encouragement, professionalism, and day-to-day effort during the stay. Even reviewers who were unhappy overall often single out therapy as the best part of the experience.

common 12 reviews mention this

Staff caring and responsive varies

Staff kindness and helpfulness is a recurring theme in the reviews.

A large group of reviews describe staff in many departments as caring, compassionate, and willing to go the extra mile. Others mention specific people as being supportive, communicative, and attentive when issues come up. At the same time, multiple negative reviews point to understaffing and gaps in basic responsiveness, so the tone is not uniformly consistent.

caveat 6 reviews mention this

Call buttons and response time issues

Several reviews say call lights or call buttons are not handled quickly.

Some reviewers report unanswered call lights, long delays, or call button response that falls short of what families expected. There are also safety-related concerns tied to delayed assistance, including waiting to get help with bathroom needs and issues like wheelchair safety not being addressed promptly. These comments often connect the problem to staffing pressure and understaffing.

caveat 5 reviews mention this

Meals are hit or missed

Dining quality is inconsistent across resident and family feedback.

A few reviewers praise meals and describe the food as good or even improved for nutrition needs. Others criticize dinner quality, describe uneaten meals and wasted food, or say food is appalling or mediocre. Even where food is viewed positively, some note it as an area that could be better, suggesting there is not one clear, consistent dining experience.

common 7 reviews mention this

Cleanliness is frequently praised

Many families mention the facility is kept clean and well maintained.

Several reviews describe the building as clean, bright, and welcoming, with housekeeping attention mentioned directly. A few residents or families also connect cleanliness to feeling comfortable and supported. However, other reviews raise serious cleanliness and hygiene complaints, including dirty conditions and unsanitary items, so cleanliness experiences appear uneven.

caveat 7 reviews mention this

Communication helps—or falls short

Families mention communication as both a strength and a recurring frustration.

Many positive reviews describe staff communicating across departments, keeping families informed, and responding to questions or care updates. Some specifically credit nurses or nurse practitioners for being responsive when medication or medical issues arise. On the other hand, negative reviews include claims of inadequate communication about care and billing confusion, as well as situations where families felt they had to push repeatedly for follow-through.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 140 resident community capacity 140 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Cincinnati Northern Kentucky International (11 miles away) Cincinnati Northern Kentucky International (11 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Hospitals

  • St Elizabeth Fort Thomas (0.6 miles)
  • Albright Health Center (2.8 miles)
  • The Christ Hospital (4.3 miles)
  • University of Cincinnati Medical Center (5.1 miles)
  • Cincinnati Children's Hospital Medical Center (5.3 miles)
  • Veterans Hospital (5.3 miles)
  • Good Samaritan Hospital (5.7 miles)

Physicians

  • Certified Hearing Aid & Audiology Associates (0.6 miles)
  • Bryan Jeffrey Krol (0.7 miles)
  • Kurtzman, Drew Saint Elizabeth Physicians Dermatology (2.5 miles)
  • St. E Diabetes Center (2.9 miles)
  • Beers, Ann, Md - St Elizabeth Healthcare Regl (2.9 miles)
  • Hand Surgery Specialists (4.6 miles)
  • University Hospital Outpatient Building (5.1 miles)

Parks

  • Highland Hills Park (0.9 miles)
  • Tower Park (1 miles)
  • John G & Phyllis W Smale Riverfront Park (3 miles)
  • Ziegler Park (3.7 miles)
  • Washington Park (3.9 miles)
  • Washington Dog Park (3.9 miles)
  • Beech Acres Park (5.2 miles)

Pharmacies

  • Walgreens (1.3 miles)
  • Kroger Pharmacy (1.6 miles)
  • Newport Drug Center (1.8 miles)
  • Walgreens (2.5 miles)
  • Walgreens (2.7 miles)
  • Walgreens (3.5 miles)
  • Walgreens (4.1 miles)

Cafes

  • Starbucks (1.5 miles)
  • York Street Cafe (2 miles)
  • Starbucks (3.5 miles)
  • Deeper Roots Coffee (3.5 miles)
  • Coffee Emporium (3.6 miles)
  • Panera Bread (4 miles)
  • The 86 Coffee Bar & Concert Venue (5 miles)

Restaurants

  • Dixie Chili (2 miles)
  • McDonald's (2.1 miles)
  • Pirate's Cove Bar & Grille (2.2 miles)
  • Hofbrauhaus Newport (2.3 miles)
  • Chipotle Mexican Grill (2.3 miles)
  • BB Riverboats (2.5 miles)
  • Coney Island (2.6 miles)

Transportation

  • Government Square (3.3 miles)

Places of Worship

  • St Mary Church (5 miles)

Frequently Asked Questions

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