Regency Manor North

401 East 20Th Street, 2Nd Floor, Covington, KY 41011

For more information about senior living options: (844) 490-3973

3.8 from 38 reviews
5 stars
23
4 stars
4
3 stars
1
2 stars
1
1 stars
9

Assisted Living

Overall Review of Regency Manor North

Pros

  • pro The rehab staff were awesome, inspirational, and supportive.
  • pro Nurse DaNita and Nurse Teddy were a notch above the rest, always ensuring proper attention and medications.
  • pro Miss Sue does a wonderful job getting everyone prepared and in place; she is truly a saint.
  • pro The facility has a wonderful, caring team and handles COVID precautions well, taking great care of residents.
  • pro The staff are very friendly and the setting feels family-friendly.
  • pro The fourth-floor staff are awesome.
  • pro The place is nice and clean, with friendly nurses and aides.
  • pro The nursing staff and CNAs are loving and caring, as if caring for their own loved ones.
  • pro The activities department went above and beyond with events like the Mother's Day Tea.
  • pro Providence has a caring team with a new administrator and director of nursing adding a personal touch; the reviewer would recommend it 100%.
  • pro The staff was excellent in helping with Angel; thanks Tori and company.
  • pro Great therapy team; PT and OT were great.
  • pro Overall, the staff are helpful, professional, and caring.

Cons

  • pro The rehab facility was described as the worst place to consider for a loved one.
  • pro A patient was not given her medication for 40 hours during her stay.
  • pro Her urine bag was not emptied during the short stay.
  • pro The facility was outdated and disgusting.
  • pro Call lights did not work and residents had to ring a bell for help.
  • pro There was severe understaffing, with hardly any nurses or aides.
  • pro Moldy food trays were left behind from previous patients.
  • pro The facility failed to respond during a COVID outbreak and phones were unanswered.
  • pro The mom's room smelled due to lack of housekeeping.

Review

Across the collected statements, this rehab and skilled nursing facility emerges as a place of real contrasts. Families describe moments of genuine care, encouragement, and competence from some staff and therapists, but those positive notes are interwoven with troubling experiences of neglect, disorganization, and outdated conditions. The overall portrait is not uniform: it shifts dramatically from one reviewer to the next, and even within the same location you can hear both high praise and sharp condemnation.

Several reviewers singled out individuals who left a lasting, positive impression. The rehab team is repeatedly described as inspirational and supportive, with specific nurses standing out as markedly attentive. DaNita and Teddy are named as "a notch above the rest" for consistently ensuring patients received proper attention and medications. Therapy teams are praised by multiple families for their competence and the progress they help residents achieve. In one instance, a family observed that the staff went "above and beyond" during a Mother's Day tea hosted by the activities department, and another caller spoke warmly of the nursing and patient care on the floor. Even among mixed reviews, there are clear endorsements of compassion and skill from particular aides, therapists, and administrative staff, along with appreciation for a sense of personal care that sometimes feels missing elsewhere.

Yet those glowing moments sit alongside deeply troubling reports of neglect and mismanagement. A series of red flags emerges: medication not given for extended periods (one account mentions 40 hours without meds), call bells and lights that go unanswered for hours, and a general sense that residents are not checked on or fed in a timely or consistent manner. Families recount items left behind, moldy or stale food trays, and rooms that smell or appear unkempt. In one case, a patient's family felt compelled to bring medication from home, while another describes being discharged to the emergency department with belongings packed up "as soon as she was sent to the ER." These testimonies paint a distressing picture of safety and basic care gaps that would understandably cause great anxiety for loved ones.

Staffing levels and consistency appear to be central to many of the negative experiences. Several reviewers attribute problems to a shortage of workers or to staff who are overwhelmed, tired, or disengaged. They describe aides and STNAs who do not seem to perform their duties or who defer care, weekend staff who are less involved, and nurses who blame the staffing situation rather than addressing residents' immediate needs. This perception of being understaffed and under-supported compounds patients' and families' concerns about medication administration, assistance with daily living activities, and timely response to call lights. It is a recurring theme that, when staffing is stretched thin, even dedicated professionals struggle to provide the level of attentive care residents deserve.

There is clear evidence that experiences vary not only by time but by unit or department within the facility. Several reviews highlight specific wings or teams as particularly effective - one unit's fourth floor being praised for excellent staff, and another account citing a couple of caring women who stood out for their compassion. In contrast, other reviews praise the administration's recent changes that bring a more personal touch, with a new administrator and director of nursing described as making a difference in how residents and families feel treated. Some reviewers emphasize that family involvement is essential to ensuring the best care, especially when residents cannot advocate effectively for themselves, while others point to individual staff who go the extra mile to make residents feel valued and safe.

The emotional tone of these reviews ranges from hopeful to heartbreaking. Families express gratitude for excellent therapy, compassionate nursing, and moments when a loved one seems to be thriving, while simultaneously warning others to approach with caution due to reports of neglect, poor housekeeping, and insufficient communication - especially during health crises like COVID outbreaks. There is acknowledgment that a few staff members are truly dedicated, and that improvements in administration have started to make a difference for some residents; however, the broader pattern of inconsistent care and the fear of being overlooked remain unsettling for many families. In a few accounts, the care provided by specific nurses and aides is contrasted with broader organizational shortcomings, underscoring the complex, mixed reality of the facility.

For families weighing an admission, the message woven through these reviews is nuanced and practical. The positive experiences show what is possible when dedicated staff, skilled therapists, and engaged administrators come together to provide person-centered rehab and nursing care. The negative experiences, meanwhile, serve as a cautionary counterpoint about the importance of reliable medication administration, responsive call systems, clean and safe environments, and adequate staffing. The best path forward, many reviewers imply, is proactive involvement: insist on clear medication routines, verify the functioning of call lights, request updates from nurses and therapists, and seek confirmation of clean, well-maintained spaces and attentive daily care. All told, the facility can be a place of real progress and compassionate connection, but only when the staffing, communication, and basic care standards are consistently upheld.

Features

Housing

  • 30 resident community capacity 30 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Cincinnati Northern Kentucky International (9 miles away) Cincinnati Northern Kentucky International (9 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Regency Manor North is a premier assisted living community located in Covington, KY. Our community offers a wide range of amenities to ensure that our residents feel comfortable and at home. Each apartment comes fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for convenience.

We understand the importance of maintaining an active and social lifestyle, which is why we have an array of activities and services available for our residents. Our staff provides 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. We also offer medication management and coordination with healthcare providers to ensure that all medical needs are met.

At Regency Manor North, we prioritize the mental wellness of our residents through our mental wellness program. We provide delicious meals prepared by our professional kitchen staff, following special dietary restrictions as necessary. Our dining room offers a welcoming atmosphere for enjoying meals with friends and neighbors.

For added convenience, we offer move-in coordination services as well as transportation arrangement to medical appointments. Additionally, we provide housekeeping services to keep the apartments clean and tidy.

Our community is surrounded by various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals. This ensures that our residents have easy access to everything they need.

At Regency Manor North in Covington, KY, we strive to create an enriching and vibrant community where every resident feels valued and cared for.

Nearby Places of Interest

Pharmacies

  • Walgreens (1 miles)
  • Newport Drug Center (1.3 miles)
  • Walgreens (1.5 miles)
  • Kroger Pharmacy (2 miles)
  • Walgreens (2.2 miles)
  • Walgreens (2.6 miles)
  • Remke Bigg's (3.5 miles)

Physicians

  • St. E Diabetes Center (1 miles)
  • Beers, Ann, Md - St Elizabeth Healthcare Regl (1.1 miles)
  • Certified Hearing Aid & Audiology Associates (2 miles)
  • Bryan Jeffrey Krol (2.3 miles)
  • Kurtzman, Drew Saint Elizabeth Physicians Dermatology (3.3 miles)
  • St Elizabeth Physicians (4.1 miles)
  • Hand Surgery Specialists (4.4 miles)

Restaurants

  • Agave & Rye (1.3 miles)
  • Rosie's Tavern (1.5 miles)
  • Bourbon Haus 1841 (1.5 miles)
  • Smoke Justis (1.5 miles)
  • Dixie Chili (1.6 miles)
  • Burger King (1.7 miles)
  • McDonald's (1.7 miles)

Cafes

  • York Street Cafe (1.5 miles)
  • Starbucks (2 miles)
  • Deeper Roots Coffee (2.4 miles)
  • Coffee Emporium (2.9 miles)
  • The 86 Coffee Bar & Concert Venue (4.6 miles)
  • Starbucks (4.8 miles)
  • Panera Bread (4.9 miles)

Hospitals

  • St Elizabeth Fort Thomas (1.9 miles)
  • Albright Health Center (3.2 miles)
  • The Christ Hospital (3.8 miles)
  • University of Cincinnati Medical Center (4.9 miles)
  • St Elizabeth Medical Center (5 miles)
  • Veterans Hospital (5 miles)
  • St Elizabeth Healthcare (5 miles)

Parks

  • John G & Phyllis W Smale Riverfront Park (2 miles)
  • Highland Hills Park (2.6 miles)
  • Tower Park (2.9 miles)
  • Washington Park (3 miles)
  • Washington Dog Park (3 miles)
  • Ziegler Park (3.1 miles)

Transportation

  • Government Square (2.4 miles)

Frequently Asked Questions

Where is Regency Manor North?

Nearby Communities

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