The Pavilion At Kenton
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401 East 20Th Street, Covington, KY 41014
For more information about senior living options: (844) 490-3973
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The rehab personnel were awesome, inspirational, and supportive. DaNita and Teddy were standout nurses who consistently ensured proper attention and medications. The staff were generally friendly and caring, with several members going above and beyond. Miss Sue is praised for getting everyone prepared and in place; she is described as a saint. The fourth-floor staff is awesome. The PT and OT teams were great, and most nurses were nice. The activities department went above and beyond, including events like Mother's Day Tea. The facility was perceived as secure, with a sign-in/sign-out kiosk. The nursing and customer service are described as great. The staff taking time to review and coordinate care created a reassuring family-friendly atmosphere. Providence received praise for caring staff and personal attention from the new administrator and director of nursing, with a strong recommendation to others.
The facility is described as the worst place to consider for a loved one. A mother was not given her medication for 40 hours during her stay. Her urine bag was not emptied at all during her short stay. The place was outdated and disgusting. The call light was left on for hours and water had to be fetched from a sink pitcher. The stay led to the family wheeling her to the ER and seeking another placement; the facility should be shut down. There was severe understaffing and many staff did not perform their duties. Housekeeping was lacking and the room smelled.The collection of remarks paints a facility that sparks a broad spectrum of experiences, from genuinely uplifting care to troubling episodes that left families alarmed and residents at risk. On the positive side, several reviewers highlighted compassionate, proactive staff who made a real difference. In rehab, the personal touch of the team stood out: DaNita and Teddy were repeatedly praised for ensuring residents received proper attention and medications, and one writer described the rehab staff as "awesome," very inspirational and supportive. The therapy teams also earned consistent praise for their competence and approach, and there were mentions of caring aides and a nurse-to-patient dynamic that helped reassure families during a difficult transition. Activities staff and volunteers were celebrated in other notes as well - Miss Sue, in particular, was singled out for creating a meaningful, well-prepared environment for residents, including special events like a Mother's Day Tea. Across several comments, visitors and family members felt welcome and appreciated, with some individuals noting a secure, sign-in/out system and a family-friendly atmosphere that gave them confidence in the care process.
Yet, this warmth and competence were not universal. A significant number of reviews recounted distressing, even shocking, episodes that called into question basic safety and quality. Families reported delays or outright failures in medication administration - one account described a loved one not receiving meds for 40 hours, while others noted pills being written down but not actually given. There were vivid reports of neglected tasks, such as a caregiver not emptying a patient's pee bag, water call lights ignored for hours, and food trays left for extended periods. Some reviewers described their loved ones as being left in unsafe conditions with low, difficult-to-use toilets, and even claimed that some patients were unable to participate in rehabilitation because of limited assistance. Several accounts described unsanitary conditions, moldy trays, and rooms that smelled, with families sometimes resorting to bringing air fresheners or taking matters into their own hands to secure more appropriate care.
Staffing and leadership emerged as a common source of tension. Several reviews faulted the organization for being under-staffed, especially on weekends, with some staff appearing disengaged or overwhelmed by workload. Others attributed problems to management, with terms like "bad management" appearing in several critiques. There were contrasting messages about leadership changes: a new administrator and a new director of nursing were seen by some as adding a personal touch and improving care, while others felt that changes during organizational transitions contributed to disruption and unhappy days for residents. In one particularly pointed narrative, the author stated they would not leave their dog in a facility and urged shut-down, underscoring the severity of perceived systemic issues rather than isolated incidents.
Personal anecdotes varied widely by resident and shift, suggesting that the care experience could swing dramatically from one day to the next or from one unit to another. On the positive end, a family noted excellent care for a sister named Angel, with staff going the extra mile and nursing and CNA teams described as loving and caring. On the negative end, another family described a father's experience as a nightmare - little staff attention, rude or indifferent behavior from some workers, and a moldy tray left behind by a previous patient. Several reviewers emphasized the importance of family involvement to advocate for the resident's needs, implying that without family oversight, some gaps in care might go unaddressed.
COVID-related concerns and precautions also surfaced in the comments. Some reviewers observed that the facility was handling COVID precautions well and protecting residents, while others reported communication failures during an outbreak, with calls to reach staff going unanswered. This dichotomy reflects the broader theme: during periods of high stress or organizational change, communication and responsiveness seem to vary in ways that meaningfully affect resident and family experience. One commenter specifically mentioned a lack of responsiveness during a COVID outbreak, highlighting the difference between policy and practice when crises arise.
In aggregate, the remarks present a facility with undeniable strengths in the compassion and capability of certain staff and programs, alongside serious, sometimes dangerous deficiencies in other periods or departments. The strongest praise centers on dedicated, attentive caregivers, effective therapy teams, and volunteers who bring warmth and structure to residents' days. The most troubling critiques focus on medication errors, delayed assistance, inadequate hygiene and housekeeping, and perceptions of under-staffing and mismanagement that jeopardize safety and dignity. The overall message remains nuanced: there are shining moments of care that demonstrate what the facility can be when it is well-staffed and well-led, but there are equally persistent concerns that demand serious attention from administration, nursing leadership, and regional oversight if the goal is to deliver consistently high-quality, patient-centered rehabilitation and skilled nursing care.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cincinnati Northern Kentucky International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pavilion At Kenton in Covington, KY is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. Community operated transportation is available for those who need assistance getting around, and a computer center is provided for residents to stay connected with loved ones.
Dining options are plentiful at The Pavilion At Kenton, with a dining room offering restaurant-style meals and special dietary restrictions catered to. There is also a kitchenette available for those who prefer to prepare their own meals. Housekeeping services ensure that the living spaces remain clean and comfortable, while move-in coordination makes the transition into the community seamless.
For recreation and relaxation, residents have access to a fitness room and gaming room, as well as outdoor space such as a garden. A small library provides a quiet space for reading and reflection. Wi-Fi/high-speed internet is available throughout the community for those who want to stay connected online.
Care services provided at The Pavilion At Kenton include 24-hour call system and supervision to ensure round-the-clock support. Assistance with activities of daily living such as bathing, dressing, and transfers is offered by trained staff members. Medication management ensures that medications are taken correctly, while a mental wellness program focuses on promoting emotional well-being.
Residents can enjoy various activities organized by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist residents with any additional needs they may have.
The Pavilion At Kenton enjoys its convenient location with numerous cafes, parks, pharmacies, physicians' offices, restaurants nearby providing easy access to various amenities in the surrounding area. Additionally, transportation arrangements can be made for non-medical purposes as well as doctors' appointments if needed. With the community's close proximity to hospitals, residents can have peace of mind knowing that medical care is easily accessible.
Overall, The Pavilion At Kenton offers a comprehensive and comfortable living environment for seniors who require assistance with daily activities while enjoying a range of amenities and care services.
The Pavilion At Kenton is located at 401 East 20Th Street, Covington, KY 41014 in Kenton County, Kentucky
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