The Ashford on Mt. Washington

Pros

• The Ashford has a beautiful facility with plenty of natural light, creating a cheerful atmosphere.
• The staff at The Ashford is generally friendly and accommodating, providing a loving environment for residents.
• Jill, the Activities Director, is highly praised for her positive energy and dedication to engaging residents in fun activities.
• Many residents have made lasting friendships at The Ashford and enjoy staying active within the community.
• Families feel fortunate to have found The Ashford for their loved ones, appreciating the quality of care provided.
• Several reviews express satisfaction with the overall living experience at The Ashford, highlighting its affordability and comfortable accommodations.

Cons

• The administrative staff does not handle paperwork for Veterans in a timely manner and becomes unhelpful once residents are admitted.
• Communication regarding patient care is poor, leading to serious health issues for residents, such as untreated bed sores.
• Cleanliness of the apartments is inadequate, with reports of musty odors and unclean surfaces before new residents move in.
• Residents often receive insufficient assistance during mealtimes, leading to situations where they go hungry or eat inappropriate foods.
• A lack of adequate staffing results in long wait times for basic needs, such as using the bathroom.
• Several incidents of theft by other residents have occurred without proper intervention from the staff.
• The facility is not equipped to handle patients who require extensive care, resulting in neglect of their needs.
• Management appears disengaged and fails to hold staff accountable for providing proper care and services.
• Experiences with billing disputes indicate that there may be unethical practices related to charges after a resident passes away.
• Overall consistency in quality of care is lacking, contributing to negative experiences for both residents and their families.

Review

The Ashford has been a point of contention for many families seeking care for their loved ones. Reviews from residents and their families reflect a spectrum of experiences, ranging from fond appreciation to severe dissatisfaction. While some find joy in the community atmosphere and activities provided, others express deep concern over the quality of care and level of communication within the facility.

Many reviewers emphasize that while The Ashford is an affordable option for assisted living, this affordability seems to come at the cost of adequate patient care. A common theme emerges: once residents are settled in, the administrative staff's responsiveness dwindles significantly. Veterans seeking assistance often face delays that can complicate necessary paperwork—a sentiment echoed by multiple family members who expressed frustration over both administrative and nursing staff interactions. Despite initial friendliness during the admission process, there appears to be a significant decline in service quality afterward.

Furthermore, several testimonials reveal alarming incidents related to the care provided to vulnerable residents. One reviewer recounted walking into their loved one’s room only to find food trays placed out of reach and instances where patients were not fed adequately—forcing family members to step in. Another poignant account highlighted a resident with bed sores worsened by poor communication about medical needs. These situations raise serious questions about whether The Ashford is equipped to handle residents requiring extensive medical supervision or if they should focus on those who are more self-sufficient.

In contrast, some reviews shed light on positive interactions with certain staff members who go above and beyond their duties. Particularly noteworthy is Jill Mason, an Activities Director praised for her engaging activities that foster a sense of community among residents. Her dedication to enhancing life at The Ashford earned her admiration from both residents and family alike; she has cultivated relationships with many senior residents, creating memorable experiences through organized events and personal touches like manicures.

However, despite these commendable efforts from individual staff members, recurring complaints about management signify deeper systemic issues within The Ashford. Reviews describing unclean living conditions upon move-in highlight neglect that may contribute to the overall dissatisfaction among families concerning daily care routines being improperly executed or entirely overlooked. Instances involving theft by other residents further muddy the experience within what is supposed to be a safe space for seniors needing assistance.

Communication—or lack thereof—emerges as another significant concern throughout reviews. Many families reported feeling dismissed or neglected when trying to inquire about their loved ones’ well-being or when issues arose regarding billing disputes after passing away. This absence of clear dialogue between management and caretakers appears detrimental not only to residents but also burdens families already navigating tough emotional landscapes during times of transition or loss.

In conclusion, while The Ashford has its strengths in community-building efforts led by enthusiastic staff members like Jill Mason, glaring shortcomings in basic patient care cannot be ignored. Families must weigh these contrasting experiences when considering this facility for themselves or their loved ones; potential new clients should ensure they have clarity on what kind of support is genuinely available versus what might simply be promised upon admission—for ultimately it is consistent quality care that maintains dignity in assisted living settings.

This area of Cincinnati, Ohio boasts a convenient location with easy access to several pharmacies, parks, restaurants, hospitals, physicians' offices, cafes, places of worship, and transportation options. The presence of multiple pharmacies close by ensures easy access to medications and health supplies. The nearby parks offer opportunities for outdoor recreation and relaxation. A variety of dining options cater to different tastes and cravings. Hospitals and physicians' offices in the vicinity provide healthcare services for any medical needs. Additionally, cafes offer a pleasant setting for socializing or enjoying a cup of coffee. Places of worship are available for spiritual fulfillment and community engagement. Lastly, transportation options such as Government Square ensure easy travel within the city. Overall, this neighborhood provides a well-rounded and convenient living environment for seniors looking to settle in Cincinnati.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (2.5 miles)
• Kroger Pharmacy (2.6 miles)
• Walgreens (3.7 miles)
• Walgreens (3.9 miles)
• Kroger Pharmacy (4.7 miles)
• CVS Pharmacy (4.8 miles)

Parks

• Beech Acres Park (1.6 miles)
• Tower Park (3.4 miles)
• Mariemont Concourse (3.5 miles)
• Highland Hills Park (3.6 miles)
• Dogwood Park (4.3 miles)
• Kroger Hills (5.4 miles)
• Union Township Veteran's Memorial Park (6.4 miles)

Restaurants

• Skyline Chili (2.1 miles)
• Pirate's Cove Bar & Grille (2.1 miles)
• Streetside Brewery (2.6 miles)
• Frisch's Big Boy (2.8 miles)
• Coney Island (3 miles)
• Bandito (3 miles)
• Raising Cane's Chicken Fingers (3.1 miles)

Hospitals

• Mercy Health Anderson Hospital (2.3 miles)
• St Elizabeth Fort Thomas (4.2 miles)
• Albright Health Center (5.9 miles)

Physicians

• Group Health Associates (2.3 miles)
• Advanced Spine & Pain Management (2.5 miles)
• Wellington Orthopaedic & Sports Medicine (2.6 miles)
• The Christ Hospital Physicians - Ohio Heart & Vascular (2.6 miles)
• Trihealth Pulmonary Medicine (2.8 miles)
• Bryan Jeffrey Krol (3.8 miles)
• Certified Hearing Aid & Audiology Associates (4.2 miles)

Cafes

• Starbucks (2.5 miles)
• Starbucks (2.6 miles)
• Starbucks (3 miles)
• Starbucks (4.4 miles)
• Starbucks (4.7 miles)
• Starbucks (4.8 miles)
• York Street Cafe (5.5 miles)

Places of Worship

• Saint Margaret of Corona Catholic Church (4 miles)
• St Mary Church (4.1 miles)
• City of Madisonville (4.4 miles)
• Crossroads Church East Side (6.2 miles)
• St Gertrude Church (6.3 miles)

Transportation

• Government Square (6.5 miles)