Golden LivingCenter - Lansing

Pros

• The department heads truly care about residents and how they are treated.
• The staff are great and easy to work with.
• The facility is clean and safe, with an inviting exterior, and the staff are friendly and caring.
• The team is compassionate and caring; the administrator is on top of things; it feels like a family and home environment; Cris is a great asset.
• The staff are taking really good care of residents; rooms are clean; residents are well cared for.
• The staff are caring and helpful to residents and treat them like family.
• The facility has amazing staff, is clean, and is highly recommended.
• The staff are kind and helpful; residents appear to enjoy being there.
• The employees are motivated, caring, compassionate, and strong.
• The rehab department is great and offers engaging activities.

Cons

• The facility is described as horrible, understaffed, and unsanitary on an ongoing daily basis.
• Nursing staff are angry and defensive when problems are confronted.
• Broken equipment caused deep wounds requiring sutures, with no apology given.
• There is a pattern of defensiveness and no one taking responsibility.
• Care from nursing and the facility doctor is alleged to have resulted in a premature death of a loved one.
• The business office avoids providing information about owners, and upper management intervention is implied to have helped.
• There are claims that residents were not transported to the hospital promptly, worsening outcomes.
• The facility is accused of horrible practices, unsanitary conditions, needed room repairs, and lacking a qualified dietician; the food is described as disgusting.
• Billing statements are alleged to be inaccurate, with calls for an audit and state involvement.
• Staff are described as not understanding Type 1 diabetes and unable to determine carbohydrate counts, leading to dangerous insulin issues.
• Some reviews describe neglect resulting in sores and unnecessary procedures, with a recommendation against the facility.

Review

The collection of reviews paints a complex picture of Lansing Care & Rehabilitation Center, revealing a facility that inspires both strong praise and serious concern. On the one hand, there are many glowing accounts of caring, capable staff who go above and beyond to support residents and their families. Several reviewers praise the team for their compassion, kindness, and willingness to help, describing the environment as warm, family-like, and attentive. They point to administrators and department heads who seem genuinely invested in residents' well-being, and to individual staff members who are repeatedly singled out for their dedication, problem-solving, and readiness to assist with both medical needs and everyday comfort. In particular, praise is directed toward the rehab department, social workers, and nursing staff who are described as caring, knowledgeable, and engaging. The atmosphere is often depicted as welcoming and supportive, with residents appearing happy, engaged, and treated with respect. Visitors and family members frequently remark that the facility feels clean, well-maintained, and safe, and they appreciate staff who communicate clearly and patiently.

Across multiple reviews, the rehab experience emerges as a standout strength. Commentators consistently describe great therapy services, with physical therapy and occupational therapy staff who help residents feel safe and cared for during recovery. The rehab clinicians are praised for their expertise and the way they help residents regain confidence and function, and several reviewers highlight how the facility seems to go the extra mile to make residents feel at ease during the transition back home. The social worker, Cris, is specifically praised as an effective problem-solver who supports families and residents alike. Many families express relief and gratitude for the thoughtful, attentive care that helps their loved ones feel protected and dignified through challenging times.

Yet the same facility is the subject of serious criticisms from other reviewers who describe it as under-resourced and unsanitary on an ongoing basis. These accounts depict a starkly different experience marked by chronic understaffing, angry or defensive nursing staff, and a culture of blame rather than accountability when problems arise. Specific incidents are cited where broken equipment caused injuries requiring sutures, with some reviewers reporting a lack of apology and an unwillingness to acknowledge faults. The concerns extend to overall care quality, including allegations of neglect, insufficient monitoring, and even a premature death attributed to insufficient care or delayed hospital transport. In these narratives, families feel they had to push hard for attention and action, and they regret the delays in addressing urgent medical needs. There are mentions of management not providing requested information about ownership, and of a business office that avoids giving accurate contact details or timely billing statements, fueling distrust and frustration.

Family communication is another recurring theme in the negative experiences. Several reviewers describe difficulties getting through on the facility's phone lines, with one noting that no one answers, leaving families feeling isolated and worried about loved ones. The general sentiment is that upper management could have been more involved earlier to prevent or address serious problems, and some families feel they were forced to advocate aggressively to ensure proper care and timely hospital transport. Billing concerns are also highlighted, with claims that statements are unclear or not readily available, prompting calls for external audits or state involvement.

Medical management issues surface in a particularly concerning way for reviewers dealing with diabetes. One account emphasizes a lack of understanding of type 1 diabetes and carb counting, leading to blood sugar drops and episodes of seizures. The reviewer asserts that staff cannot determine carbohydrate content accurately and, as a result, refuse to administer insulin because they cannot calculate the correct insulin dose. This is described as a dangerous situation that could endanger a resident, highlighting a critical gap in staff training and knowledge that raises serious safety questions for families.

Amid the stark contrasts, some reviewers acknowledge consistent quality in certain areas alongside the problems. There are mentions of clean facilities, inviting exteriors, and regular activities that residents enjoy, though one comment notes that, due to COVID, activities may be constrained. Several praises focus on staff kindness, teamwork, and a general sense that many caregivers are trying hard to do right by residents. There are also affirmations of positive experiences with particular staff members and departments, including compliments about the administrator's leadership and the facility's perceived commitment to providing a home-like environment.

Overall, these reviews present Lansing Care & Rehabilitation Center as a place of dual realities. For every account of compassionate, competent care and a supportive, family-centered atmosphere, there is an opposing account of understaffing, sanitation issues, defensive attitudes among some nurses, and serious medical and administrative shortcomings. The recurring themes suggest that while the facility can deliver excellent rehab and deeply caring personal interactions under the right circumstances, it is also prone to significant systemic problems that can undermine resident safety and family trust. The voices highlight a need for stronger training, more robust staffing, better sanitation practices, clearer and more proactive communication with families, and more accountable oversight of medical and administrative processes to ensure consistent, high-quality care for every resident.

This part of Lansing, Kansas offers a variety of amenities and services for senior living. There are several restaurants nearby, including Taco John's, Freddy's Frozen Custard, and Ichiban Japanese Restaurant, providing convenient dining options. For worship, there are several churches within a few miles radius such as Southern Heights United Methodist Church and Trinity Lutheran Church. In terms of healthcare, there are hospitals like Dwight D. Eisenhower VA Medical Center and Ransom Memorial Hospital close by, as well as pharmacies like Walmart Pharmacy and Walgreens for easy access to medications. Additionally, there are parks like Union Park and Wollman Park for leisurely outdoor activities. Overall, this area provides a mix of conveniences that could be suitable for seniors looking to live in a welcoming community with various resources readily available.

Restaurants

• Taco John's (0.2 miles)
• Freddy's Frozen Custard (0.4 miles)
• Hardee's (0.8 miles)
• Ichiban Japanese Restaurant (0.8 miles)
• McDonald's (1.9 miles)
• Taco Bell (2 miles)
• Applebee's (2 miles)

Places of Worship

• Southern Heights United Methodist Church (1.4 miles)
• Church of the Open Door (2.6 miles)
• Trinity Lutheran Church (2.8 miles)
• Kingdom Harvest International Fellowship (3.5 miles)
• First United Methodist Church (3.8 miles)
• First Presbyterian Church (3.9 miles)
• First Christian Church (4.3 miles)

Hospitals

• Dwight D. Eisenhower VA Medical Center (1.5 miles)
• Saint John Hospital Womens Center Center (1.6 miles)
• Leavenworth VA Hospital (1.7 miles)
• Ransom Memorial Hospital (2.7 miles)
• St Luke's Northland Hospital (3.6 miles)
• Leavenworth Dialysis (3.9 miles)

Physicians

• The University Of Kansas Health System Cardiovascular Medicine Leavenworth (1.6 miles)
• Mid-America Cardiology - Leavenworth (1.6 miles)
• Marc Luckett MD (1.7 miles)
• The EyeDoctors Optometrists (2.2 miles)
• Leavenworth Family Health Center Leavenworth (3.6 miles)
• Associated Audiologists (3.6 miles)
• Sabates Eye Centers (3.6 miles)

Pharmacies

• Walmart Pharmacy (1.6 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Good Neighboor Pharmacy (4.2 miles)
• DeGoler Pharmacy (4.2 miles)
• Kare Pharmacy of Leavenworth (4.2 miles)
• Ks Lot Walmart 1151 (9.6 miles)

Theaters

• Landing 4 Theatres (3 miles)
• Leavenworth Landing 5 (4.2 miles)

Parks

• Union Park (3.7 miles)
• Leavenworth Landing Park (4 miles)
• Wollman Park (4.6 miles)
• Bob Dougherty Park (4.6 miles)
• Brewer Park (4.9 miles)
• Kansas Avenue Park (5.7 miles)
• Fort Leavenworth Dog Park (6.5 miles)

Cafes

• Harbor Lights Coffeehouse (4.2 miles)
• Starbucks (9.9 miles)
• PJ's Coffee Platte City (10 miles)
• Panera Bread (10.1 miles)
• Dutch Bros Coffee (10.1 miles)

Transportation

• Mp 24 (5.1 miles)
• U-Haul Moving & Storage (9.7 miles)
• Southwest Airlines (10.1 miles)
• Southwest Baggage Claim (10.1 miles)
• Terminal B (10.2 miles)