Manorcare Health Services -West Des Moines

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  • Interior

    A cozy living room with a sofa, table, and chairs, illuminated by natural light from the windows.
  • Bedroom

    A clean and well-organized hospital room with two beds and wooden flooring.
  • Windows

    A clean and organized hospital room with a single bed, chair, table, and window.
  • Dining

    A spacious dining room featuring elegant wooden furniture and a classic chandelier.
  • Kitchen

    A kitchen area featuring wooden cabinets, a stove, refrigerator, and seating.
  • Lighting

    A modern reception desk in a hospital setting, featuring bright lighting and a clean, organized design.
  • Outdoor

    Sign for Harmony in West Des Moines displaying the address 5400 Grand Ridge Dr.
  • Appliances

    A kitchen with wooden cabinets, featuring a stove, microwave, coffee maker, and toaster.
  • Exercise Equipment

    A physical therapy room equipped with parallel bars and steps for rehabilitation exercises.
  • Healthcare

    A pedal exerciser placed on a table in a kitchen-like setting, commonly used for rehabilitation and fitness.

Manorcare Health Services -West Des Moines

Information last verified:

5010 Grand Ridge Drive, West Des Moines, IA 50265

For more information about senior living options: (844) 490-3973

4.1 from 103 reviews
5 stars
69
4 stars
12
3 stars
3
2 stars
2
1 stars
17

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Overall Review of Manorcare Health Services -West Des Moines

Pros

  • pro Harmony West Des Moines provides outstanding short-term rehab care, with therapists taking time to explain treatment plans and nurses regularly updating families.
  • pro The facility is clean and well maintained, contributing to a calm, reassuring environment where residents feel they are in good hands.
  • pro The staff are caring, professional, and dedicated to the well-being and safety of residents.
  • pro Families report clear, consistent communication from staff throughout admission, treatment, and discharge.
  • pro The therapy department is excellent, helping residents regain mobility and strength.
  • pro Recent changes in administration have led to positive improvements in care quality and overall resident satisfaction.
  • pro Residents and families frequently note that Harmony feels like home, with compassionate care that respects dignity and individual needs.

Cons

  • pro ManorCare was described as really bad in 2017, with nurses unable to change bandages and delays giving blood thinners, leading to a blood clot.
  • pro One reviewer warned, “Absolutely DO NOT leave your loved one here,” calling the staff unprofessional, rude, and poor at communicating.
  • pro Chronic understaffing was blamed for long wait times, with patients waiting hours for call lights to be answered.
  • pro Reported neglect included staff leaving patients on toilets for 30–45 minutes and linens not being changed regularly.
  • pro An embroidered shirt was stolen and the facility reportedly refused to take responsibility.
  • pro Medications were dispensed incorrectly or missing doses, risking patient safety.
  • pro A reviewer stated, “This place is a JOKE” and urged others to avoid it, suggesting safety concerns.
  • pro The food was described as lousy and some care for wounds or mobility was criticized as inadequate.
  • pro There was a claim that there is “no love or care in this ‘manor’,” indicating a harsh, uncaring impression.

Review

Manorcare Health Services - West Des Moines is best suited for seniors who need short-term skilled rehabilitation with a clear emphasis on therapy, and for families who prize a warm, patient-centered vibe where therapy progress and daily communication with staff feel tangible. The community shines for those who want clean, comfortable spaces, reliable meals, and a team that can coordinate with outside physicians to keep treatment cohesive. When therapy outcomes and a supportive atmosphere are the top priorities, this facility delivers results that families can feel confident about, especially in the early stages of recovery.

Alternatives are worth considering for residents with stricter safety requirements or a history of staffing instability. The reviews highlight occasional medication delays and accuracy concerns, along with longer-than-acceptable waits for call lights. For someone who cannot tolerate any risk of delayed medications, or who needs near-constant, predictable nursing attention, other options with more robust staffing and tighter medication protocols may be a wiser choice. Families who have experienced or heard about variability in day-to-day responsiveness should approach Manorcare with careful due diligence and a clear plan for oversight.

The strongest justification for choosing Manorcare rests on the therapy program and the culture surrounding it. Therapists are repeatedly described as knowledgeable, motivating, and committed to restoring mobility, with occupational and physical therapy teams earning particular praise. Nursing assistants, aides, and other direct-care staff are frequently cited as friendly, respectful, and genuinely focused on residents’ well-being. Add in a reputation for clean, well-maintained rooms and decent-to-strong meals, and the overall environment can feel like a practical, hopeful place to rebuild. When administration is aligned with a resident-first mindset, family updates and care plans tend to stay clear and consistent.

Yet the main downsides cannot be ignored. Staffing rhythms fluctuate, and that reality shows up in delayed responses to call lights and uneven attention to routine needs. Medication management and accuracy have been flagged by several families, with incidents ranging from missed doses to miscommunications about prescriptions. Old and ongoing concerns about care consistency, particularly around bedside care, timely assistance, and thorough discharge planning, continue to color some residents’ experiences. Some reviews recount experiences that stretch beyond ordinary dissatisfaction, including safety lapses or perceived rudness, which underscores the importance of proactive oversight by families and a close, ongoing dialogue with the facility. The presence of negative opinions alongside many positives suggests a variability that must be navigated with care.

To maximize chances of a positive stay, current and prospective residents should enter with a concrete plan and sharp questions. Ask for a specific, therapist-driven rehabilitation schedule with measurable goals and regular progress reviews. Inquire about nurse-to-patient ratios on each shift and how medication administration is tracked to prevent gaps. Request a tour of the nursing station during peak hours and talk to multiple staff members about response times to call lights. Clarify discharge planning, including post-acute therapy and home health coordination, and establish a clear line of communication with the care team and administration. Also verify room arrangements, laundry processes, and meal variability to avoid repeated dissatisfaction. A proactive family presence, whether through regular updates, on-site visits, or a designated point person, will help ensure the care plan stays aligned with expectations.

In the end, Manorcare West Des Moines provides a credible, recovery-focused option where skilled therapy and a personable staff can translate into meaningful gains and a comforting sense of “home.” The new administration and the consistent praise for therapy and daily care signal real, positive momentum. However, the decision hinges on tolerance for staffing variability and the potential for medication and response-time gaps. For families prioritizing rehab outcomes and a supportive atmosphere, this community remains a strong contender; for those whose non-negotiables center on unwavering staffing consistency and flawless medication management, it may be prudent to explore alternatives and compare promises with recent, on-the-ground experiences.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Des Moines International (5 miles away) Des Moines International (5 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

ManorCare Health Services - West Des Moines is a vibrant assisted living community located in the heart of West Des Moines, IA. This welcoming facility is designed to provide residents with a comfortable and enriching lifestyle, offering an array of amenities and personalized care services to meet individual needs.

Residents can enjoy various on-site amenities, including a beauty salon for pampering sessions, a fitness room for maintaining health and wellness, and a gaming room for social interactions. The beautifully landscaped outdoor space provides a serene environment for relaxation or leisurely walks. Additionally, ManorCare provides residents with fully furnished accommodations featuring private bathrooms and kitchenettes, ensuring comfort and convenience in their living spaces.

Dining at ManorCare is an enjoyable experience with restaurant-style meals that cater to special dietary restrictions. The community's dining options are complemented by wellness programs promoting healthy eating habits and overall well-being.

The dedicated staff at ManorCare Health Services offers 24-hour supervision and support, assisting residents with activities of daily living such as bathing, dressing, and mobility transfers. With medication management and specialized programs tailored for mental wellness or diabetes diets, each resident receives the comprehensive care they need to thrive.

Social engagement is fostered through a variety of scheduled daily activities, planned day trips, fitness programs, and resident-run initiatives. The community also takes pride in its concierge services that help coordinate transportation arrangements for non-medical needs as well as transportation to medical appointments.

For added convenience, ManorCare Health Services’ location is optimal for residents' lifestyles, close to five cafes, multiple parks for outdoor recreation, pharmacies for health-related needs, physicians providing local healthcare access, restaurants for dining out experiences, places of worship for spiritual growth or connection,, entertainment venues like theaters nearby bell hospitals ensure peace of mind when it comes to medical care.

Overall, ManorCare Health Services - West Des Moines stands out as an excellent choice for those seeking a supportive yet independent lifestyle within a warm community atmosphere that prioritizes both comfort and care.

Nearby Places of Interest

Pharmacies

  • Walgreens (1.1 miles)
  • CVS Pharmacy (1.5 miles)
  • Outcomes Pharmaceutical Health Care (1.8 miles)
  • Walmart Pharmacy (1.9 miles)
  • Walgreens (2.7 miles)
  • Walgreens (4.1 miles)
  • Walgreens (4.3 miles)

Restaurants

  • McDonald's (1.1 miles)
  • Beerstyles Taproom and Gastropub (1.5 miles)
  • Abelardo's (1.5 miles)
  • Wellman's Pub & Rooftop (1.6 miles)
  • Raising Cane's Chicken Fingers (1.6 miles)
  • Johnny's Italian Steakhouse (1.8 miles)
  • Monterrey Mexican Restaurant (2.1 miles)

Physicians

  • Betsy Dettman, ARNP (1.3 miles)
  • Iowa Health Physicians - Dr Stahl (3.3 miles)
  • Bassett, Tony-Mercy Jordan Creek Pediatric (3.5 miles)
  • Iowa Retina Consultants (3.5 miles)
  • Iowa Sleep (3.6 miles)
  • Eyton Young MD (3.7 miles)
  • Family Orthodontics Iowa (3.7 miles)

Cafes

  • Starbucks (1.5 miles)
  • Starbucks (2 miles)
  • St Kilda Collective (3.7 miles)
  • Starbucks (4.1 miles)
  • Starbucks (4.5 miles)

Parks

  • Kawanis Park (2.6 miles)
  • Valley View Park (3.5 miles)
  • Playground At Maple Grove School (5 miles)

Theaters

  • Century Theatre (2.7 miles)

Hospitals

  • Iowa Methodist Medical Center (2.9 miles)
  • Mercy Medical Center West Lake (3.9 miles)

Places of Worship

  • Shepherd Of The Valley (2.9 miles)
  • Covenant Presbyterian Church (3.2 miles)
  • Westview Church (5.3 miles)

Frequently Asked Questions

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