Manorcare Health Services -West Des Moines

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  • Interior

    A cozy living room with a sofa, table, and chairs, illuminated by natural light from the windows.

  • Bedroom

    A clean and well-organized hospital room with two beds and wooden flooring.

  • Windows

    A clean and organized hospital room with a single bed, chair, table, and window.

  • Dining

    A spacious dining room featuring elegant wooden furniture and a classic chandelier.

  • Kitchen

    A kitchen area featuring wooden cabinets, a stove, refrigerator, and seating.

  • Lighting

    A modern reception desk in a hospital setting, featuring bright lighting and a clean, organized design.

  • Outdoor

    Sign for Harmony in West Des Moines displaying the address 5400 Grand Ridge Dr.

  • Appliances

    A kitchen with wooden cabinets, featuring a stove, microwave, coffee maker, and toaster.

  • Exercise Equipment

    A physical therapy room equipped with parallel bars and steps for rehabilitation exercises.

  • Healthcare

    A pedal exerciser placed on a table in a kitchen-like setting, commonly used for rehabilitation and fitness.

Manorcare Health Services -West Des Moines

5010 Grand Ridge Drive, West Des Moines, IA 50265

For more information about senior living options: (844) 490-3973

4.1 from 100 reviews
5 stars
66
4 stars
12
3 stars
3
2 stars
2
1 stars
17

Skilled Nursing Facility

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    Overall Review of Manorcare Health Services -West Des Moines

    Pros

    • pro The staff at Harmony West Des Moines are caring, professional, and dedicated.
    • pro The facility is clean, calm, and welcoming.
    • pro Therapists explain treatment plans clearly and nurses provide regular updates.
    • pro They coordinate with outside doctors to ensure smooth, integrated care.
    • pro From admission to discharge, communications are clear and consistent with families.
    • pro Residents receive care with dignity, respect, and individualized attention.
    • pro The therapy and nursing teams are knowledgeable, motivating, and patient-centered.
    • pro The food is good and meals are served hot; the nutrition team engages with residents.
    • pro Staff are described as going above and beyond, with many residents considering them guardian angels.
    • pro The administration and leadership are praised for positive changes and strong support.
    • pro Harmony feels like a home, with staff who know residents by name and personalize interactions.

    Cons

    • pro A reviewer said ManorCare in 2017 was very bad: staff could not change leg bandages, daily bandages were mishandled, and a blood clot occurred because blood thinner was not given on time.
    • pro One reviewer claimed the facility had bad food, nurses frequently complained about not having enough staff, and the administration didn't seem to care.
    • pro Another reviewer recounted a nurse screaming at them and treating them like a child.
    • pro An older review criticized management for poor roommate pairing and insufficient CNAs, with calls for more staff and better shift staggering.
    • pro A reviewer stated they became scabbed or injured during a short August 2024 stay and had to return to the hospital.
    • pro A critic argued the takeover and new administration did not improve things, stating "wrong, big time."
    • pro A reviewer alleged a lack of timely communication about COVID, noting they weren't told about two patients having COVID for a week.
    • pro A commenter claimed that the admin should be let go and replaced with personnel possessing common sense.

    Review

    Harmony West Des Moines has earned consistently strong praise from families and residents who describe it as a place where care feels personal, attentive, and trustworthy from the moment you walk in through discharge. Several reviews highlight that new patients and their loved ones are put at ease quickly, with admissions that feel smooth and guided, and with a sense that the facility truly cares about making the transition into care as easy as possible. One reviewer noted that the staff "made her feel comfortable right away," while another emphasized that the team kept lines of communication open and steady "from admission to discharge," so families never felt out of the loop.

    The backbone of these positive experiences is the care team itself. Families repeatedly point to the staff's willingness to coordinate with outside doctors, ensuring treatment plans align across settings and that nothing falls through the cracks. Nurses, CNAs, CMAs, therapists, and activities staff are described as caring, engaging, and patient-centered, with the added assurance that the care team really knows the residents and treats them as individuals. Several reviews mention that staff members go above and beyond to advocate for residents, sometimes describing them as "guardian angels" who look out for personal needs and preferences. This theme of advocacy and consistent communication with families is echoed by those who felt their relatives were always in good hands.

    Therapy and rehabilitation receive particular commendation. Families say therapists take the time to explain treatment plans in clear terms, and nurses provide regular updates on progress. The rehabilitation program is praised for its mix of physical and occupational therapy, with residents and their families noting tangible progress and a sense of empowerment. A standout perspective describes how a five-week therapy stint helped someone change a previously uncertain outlook toward mobility, thanks to the staff's teaching, encouragement, and steady collaboration. Specific staff in the therapy departments are frequently acknowledged by name for their contribution: Jill, Whitney, and Maggie in physical therapy, and Mary and Megan in occupational therapy are singled out as especially supportive and effective.

    The environment itself contributes to the positive mood surrounding Harmony West Des Moines. Reviewers consistently describe a clean, calm, and welcoming atmosphere, with some going so far as to compare the facility to a five-star hotel - emphasizing spotless rooms, a neat common area, and a sense of order and comfort throughout. Food quality is repeatedly lauded, with reviewers noting meals that are both satisfying and served hot, and even a director of nutrition meeting with residents periodically to solicit feedback. The ability for couples or long-time spouses to stay together - sharing a room rather than being separated - has a particularly warm resonance, and several families express deep appreciation for Harmony's effort to keep loved ones connected and comforted.

    Beyond the day-to-day care, families treasure the culture of respect and dignity that pervades the building. Numerous accounts describe staff as responsive to concerns, appreciative of residents' histories, and mindful of personal preferences. The leadership team is highlighted for visible dedication, with references to top-notch therapy teams and a collaborative working environment. One review notes ongoing improvements under new administration and expresses optimism about positive changes, while another praises staff for keeping loved ones well-informed and engaged in the care plan. The sense that residents are treated as homey, valued individuals - rather than just patients - appears repeatedly, and staff members are thanked for helping families feel comfortable leaving their loved ones in capable hands.

    Of course, no community is without occasional critique. A few reviews acknowledge past challenges or areas in need of improvement. One comment contrasted Harmony's strengths with an older, negative experience at another facility, underscoring the seriousness with which residents' well-being is treated across the board. A separate review voices concern about food variety and staffing levels at times, and another mentions an incident of a medical issue during a short August 2024 stay. There are also reminders that not every story is perfect - some families recount experiences with criticism of administration, room assignment logistics, or a lack of timely COVID-related communications. Still, even in these cases, the underlying sentiment often points to ongoing efforts to address concerns, improve operations, and maintain a patient-centered approach.

    Overall, Harmony West Des Moines emerges as a place where care goes beyond routine tasks and becomes a collaborative, compassionate partnership among residents, families, and a dedicated staff. Repeatedly cited strengths include the warmth and steadiness of the care team, effective communication with families, robust rehabilitation services, a clean and comfortable environment, and thoughtful touches like keeping couples together and inviting residents to provide feedback through ongoing conversations with leadership. While some reviews note room for continued improvement in administrative processes or areas of daily operation, the prevailing narrative is one of a facility that prioritizes dignity, respect, and meaningful progress for those who arrive seeking rehabilitation, recovery, or long-term residence.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Des Moines International (5 miles away) Des Moines International (5 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    ManorCare Health Services - West Des Moines is a vibrant assisted living community located in the heart of West Des Moines, IA. This welcoming facility is designed to provide residents with a comfortable and enriching lifestyle, offering an array of amenities and personalized care services to meet individual needs.

    Residents can enjoy various on-site amenities, including a beauty salon for pampering sessions, a fitness room for maintaining health and wellness, and a gaming room for social interactions. The beautifully landscaped outdoor space provides a serene environment for relaxation or leisurely walks. Additionally, ManorCare provides residents with fully furnished accommodations featuring private bathrooms and kitchenettes, ensuring comfort and convenience in their living spaces.

    Dining at ManorCare is an enjoyable experience with restaurant-style meals that cater to special dietary restrictions. The community's dining options are complemented by wellness programs promoting healthy eating habits and overall well-being.

    The dedicated staff at ManorCare Health Services offers 24-hour supervision and support, assisting residents with activities of daily living such as bathing, dressing, and mobility transfers. With medication management and specialized programs tailored for mental wellness or diabetes diets, each resident receives the comprehensive care they need to thrive.

    Social engagement is fostered through a variety of scheduled daily activities, planned day trips, fitness programs, and resident-run initiatives. The community also takes pride in its concierge services that help coordinate transportation arrangements for non-medical needs as well as transportation to medical appointments.

    For added convenience, ManorCare Health Services? location is optimal for residents' lifestyles?close to five cafes, multiple parks for outdoor recreation, pharmacies for health-related needs, physicians providing local healthcare access, restaurants for dining out experiences, places of worship for spiritual growth or connection,, entertainment venues like theaters nearby bell hospitals ensure peace of mind when it comes to medical care.

    Overall, ManorCare Health Services - West Des Moines stands out as an excellent choice for those seeking a supportive yet independent lifestyle within a warm community atmosphere that prioritizes both comfort and care.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (1.1 miles)
    • CVS Pharmacy (1.5 miles)
    • Outcomes Pharmaceutical Health Care (1.8 miles)
    • Walmart Pharmacy (1.9 miles)
    • Walgreens (2.7 miles)
    • Walgreens (4.1 miles)
    • Walgreens (4.3 miles)

    Restaurants

    • McDonald's (1.1 miles)
    • Beerstyles Taproom and Gastropub (1.5 miles)
    • Abelardo's (1.5 miles)
    • Wellman's Pub & Rooftop (1.6 miles)
    • Raising Cane's Chicken Fingers (1.6 miles)
    • Johnny's Italian Steakhouse (1.8 miles)
    • Monterrey Mexican Restaurant (2.1 miles)

    Physicians

    • Betsy Dettman, ARNP (1.3 miles)
    • Iowa Health Physicians - Dr Stahl (3.3 miles)
    • Bassett, Tony-Mercy Jordan Creek Pediatric (3.5 miles)
    • Iowa Retina Consultants (3.5 miles)
    • Iowa Sleep (3.6 miles)
    • Eyton Young MD (3.7 miles)
    • Family Orthodontics Iowa (3.7 miles)

    Cafes

    • Starbucks (1.5 miles)
    • Starbucks (2 miles)
    • St Kilda Collective (3.7 miles)
    • Starbucks (4.1 miles)
    • Starbucks (4.5 miles)

    Parks

    • Kawanis Park (2.6 miles)
    • Valley View Park (3.5 miles)
    • Playground At Maple Grove School (5 miles)

    Theaters

    • Century Theatre (2.7 miles)

    Hospitals

    • Iowa Methodist Medical Center (2.9 miles)
    • Mercy Medical Center West Lake (3.9 miles)

    Places of Worship

    • Shepherd Of The Valley (2.9 miles)
    • Covenant Presbyterian Church (3.2 miles)
    • Westview Church (5.3 miles)

    Frequently Asked Questions

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