Overall Review of Manorcare Health Services -West Des Moines
common35 reviews mention this
Staff care is a mixed picture
Residents and families often describe staff as kind, respectful, and attentive to needs.
Many reviews praise nurses, aides, therapists, and other team members for treating residents with dignity and for being friendly and professional. Several residents describe clear help with daily needs and updates, including from nursing and social work. Other reviews describe rude behavior, poor communication with families, or care that feels unresponsive when help is needed.
common22 reviews mention this
Therapy support stands out
Physical and occupational therapy is frequently highlighted as a key part of the stay.
A large share of reviews say therapy helped residents improve mobility and recovery, with therapists taking time to explain plans and working hands-on during rehabilitation. Several people call out positive experiences with both physical therapy and occupational therapy teams. A smaller number of reviews mention problems such as delayed coordination of care plans or insufficient therapy, but overall therapy is one of the most consistently discussed services.
common14 reviews mention this
Cleanliness is often mentioned
Reviews frequently describe the facility as clean and well maintained.
Multiple reviews mention a clean, inviting facility and report that rooms are cleaned regularly. Several also connect cleanliness with a calmer, more comfortable environment for residents. On the negative side, a few reviews describe dirty rooms or concerns that hygiene needs were not consistently met.
caveat10 reviews mention this
Food quality varies by review
Dining gets both praise and complaints across resident stories.
Some residents and families describe the food as good, hot, and improving over time, and they note satisfaction with meal variety. Others report serious dining issues such as serving on damaged plates, overlooking allergy warnings, small portion sizes, or meals arriving too late. A few reviews also criticize how meals are served or timed, even while therapy experiences may be positive.
caveat8 reviews mention this
Staffing shortages create delays
Some residents report long waits for help when staffing is short.
Several reviews say residents experienced delays getting assistance, including waiting for call lights to be answered and needing to request help multiple times. A few descriptions also mention nursing station bottlenecks and limited availability during certain shifts. At the same time, other reviews contradict this by describing staff as quick to respond, so experiences appear uneven.
caveat4 reviews mention this
Medication handling draws serious criticism
A recurring concern involves medication accuracy and timing.
Some reviews report missing doses, late medication delivery, or errors with medication administration, including issues noted by family members. Others describe needing to monitor closely to prevent problems, especially when medications were not available on schedule. While a number of reviews focus more on positive care and therapy, medication management is one of the clearest areas where critiques appear most severe.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Des Moines International (5 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Walgreens (1.1 miles)
CVS Pharmacy (1.5 miles)
Outcomes Pharmaceutical Health Care (1.8 miles)
Walmart Pharmacy (1.9 miles)
Walgreens (2.7 miles)
Walgreens (4.1 miles)
Walgreens (4.3 miles)
Restaurants
McDonald's (1.1 miles)
Beerstyles Taproom and Gastropub (1.5 miles)
Abelardo's (1.5 miles)
Wellman's Pub & Rooftop (1.6 miles)
Raising Cane's Chicken Fingers (1.6 miles)
Johnny's Italian Steakhouse (1.8 miles)
Monterrey Mexican Restaurant (2.1 miles)
Physicians
Betsy Dettman, ARNP (1.3 miles)
Iowa Health Physicians - Dr Stahl (3.3 miles)
Bassett, Tony-Mercy Jordan Creek Pediatric (3.5 miles)
Manorcare Health Services -West Des Moines on seniors.fyi includes 11 photos including images showing interior, healthcare, exercise equipment, appliances, cabinets, stove, windows, bedroom, and more.
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Dining, Chandelier, Natural Light, and Traditional Decor
Living Room
Windows
Kitchen, Appliances, Cabinets, and Stove
Lighting and Reception Desk
Outdoor
Exercise Equipment
Healthcare
Plant
Rehabilitation
Physical Therapy
Refrigerator
Fitness
Coffee Station
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120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Des Moines International (5 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Home-like atmosphere with attentive staff and a varied activities program.
Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age
Financing Long-Term Nursing Home Care Through Social Security: A Thorough Exploration
Essential Knowledge on Pneumonia in Older Adults
