Right at Home - Des Moines, IA

Pros

• Right at Home provided exceptional care, making families feel supported during difficult times.
• The caregivers at Right at Home are well-trained and connect deeply with clients, offering companionship and personal care.
• Office staff are friendly, flexible, and communicate effectively with families about any changes in care.
• Clients appreciate the empathy and compassion shown by both caregivers and office personnel.
• Right at Home enables clients to remain in their homes longer, providing peace of mind for family members.
• Caregivers make valuable contributions to clients' daily lives, improving their overall quality of life.
• Families feel like they are part of a caring community thanks to the support and understanding from Right at Home staff.

Cons

• The Right at Home services could work to improve on their follow-through and communication, as it sometimes takes a while to get a hold of someone or receive a call back.
• There have been observations that it is hard for Right at Home to maintain a sufficient supply of workers.
• While the caregivers are generally well-received, there were instances noted of difficulty in timely communication from the office staff.
• Some clients expressed concerns about delays in responsiveness when trying to contact the agency for assistance.

Review

Right at Home has established a reputation for providing compassionate and dependable in-home care services, garnering numerous heartfelt testimonials from families who have relied on their support during challenging times. Many reviewers praised the agency for its thoughtful approach to caregiving, highlighting how well-trained caregivers were matched with clients based on specific needs and personalities. One reviewer recounted how Right at Home’s office staff took the time to understand her mother’s condition before assigning a caregiver who could connect with her emotionally and physically, which gave the family peace of mind during a difficult period. This kind of personalized service appeared consistently across multiple reviews, emphasizing that Right at Home doesn’t simply provide caretakers but rather fosters meaningful relationships between caregivers and their clients.

The commitment of Right at Home extends beyond mere attendance; it encompasses genuine emotional support as well. For instance, one testimonial described how the agency kept in touch even when their loved one was hospitalized, demonstrating concern not only for the patient but also for the family members involved. After a sudden loss, the compassionate follow-up — including sending a card and offering a listening ear over the phone — made an enduring impression on this family. Such acts highlight the ethos of Right at Home: they aim to become more than just caregivers; they strive to be part of their clients’ extended families.

Families navigating chronic illnesses like dementia found particular solace in Right at Home's services. Reviewers frequently noted that caregivers provided much-needed respite for spouses stressed by caregiving duties. One individual shared how two dedicated caregivers allowed him to attend church gatherings without worry, often extending shifts if he was delayed. The ability of these caregivers to adapt fluidly to changing needs — such as increasing hours during critical moments — speaks volumes about Right at Home’s approach toward flexible customer service tailored specifically for families facing long-term challenges.

Another aspect highlighted in several reviews is punctuality and professionalism among staff members. Consistency in attending appointments was universally acknowledged, with families expressing appreciation for caregivers who arrived on time and presented themselves neatly. This reliability built trust within client families and allowed them peace of mind knowing their loved ones were cared for consistently by dependable professionals who understood the nuances of personal care.

A particularly poignant testimonial reflected gratitude towards one specific caregiver who formed a deep bond with an elderly woman allowing her to remain comfortably in her home instead of moving into assisted living facilities. The relationship forged between caregiver and client became invaluable not only emotionally but also practically, as this connection helped facilitate various activities while maintaining necessary levels of companionship and support – factors crucial for elderly patients wishing to retain independence while receiving care.

While many reviewers celebrated their experiences with Right at Home enthusiastically, some constructive feedback emerged regarding communication protocols within the organization. A few mentioned occasional delays in reaching out or getting responses from office staff which suggested there were opportunities for improvement in administrative areas such as follow-through efforts or availability when urgent matters arose related to caregiving logistics or staffing challenges due to worker shortages.

In summary, Right at Home stands out as a commendable choice for families seeking high-quality home care services brimming with empathy and attention-to-detail across diverse situations ranging from respite care during illness management to long-term companionship requirements tied closely around age-related decline like dementia. Their commitment shines through caring interactions between skilled professionals engaged significantly with patients while skillfully balancing attention towards familial concerns—solidifying themselves as trusted allies amid life’s hurdles experienced by older adults requiring additional assistance remaining safely within their homes.

This part of West Des Moines, Iowa, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several places of worship within close proximity, individuals can easily access spiritual support and community involvement. Additionally, there are multiple physicians' offices nearby, including specialists in retina care, sleep disorders, oral surgery, and orthodontics. For healthcare needs, Iowa Methodist Medical Center and Mercy Medical Center West Lake are both easily accessible. Dining options range from popular chains like Olive Garden and Chick-Fil-A to local favorites like The Keg Stand and Cracker Barrel. Parks such as Kawanis Park and Valley View Park provide opportunities for outdoor recreation and relaxation. Pharmacies like Walgreens and CVS are conveniently located for medication needs. Overall, this area offers a well-rounded environment for seniors seeking a mix of healthcare facilities, dining options, recreational activities, and community resources.

Places of Worship

• Shepherd Of The Valley (0.5 miles)
• Covenant Presbyterian Church (1.3 miles)
• Living Faith Lutheran Church (3.2 miles)

Physicians

• Iowa Retina Consultants (0.5 miles)
• Iowa Health Physicians - Dr Stahl (0.6 miles)
• Iowa Sleep (0.7 miles)
• Family Orthodontics Iowa (0.7 miles)
• Eyton Young MD (1.2 miles)
• Iowa Oral & Maxillofacial Surgeons, PC (1.3 miles)
• Chest Infectious Diseases & Critical Care Associates PC (1.3 miles)

Hospitals

• Iowa Methodist Medical Center (0.6 miles)
• Mercy Medical Center West Lake (1.4 miles)

Restaurants

• Olive Garden (0.8 miles)
• The Keg Stand (0.8 miles)
• Chick-Fil-A (0.9 miles)
• McDonald's (1 miles)
• Valley West Mall (1.1 miles)
• Burger King (1.1 miles)
• Cracker Barrel (1.2 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.9 miles)
• Starbucks (2.3 miles)
• Starbucks (2.5 miles)
• Panera Bread (2.8 miles)
• St Kilda Collective (3.1 miles)

Parks

• Kawanis Park (1.6 miles)
• Valley View Park (3.2 miles)

Pharmacies

• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Outcomes Pharmaceutical Health Care (2 miles)
• Walgreens (2 miles)
• Onnen Co. (2.4 miles)

Theaters

• Century Theatre (2.3 miles)