Urbandale Health Care Center in Urbandale, IA
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4614 North West 84Th Street, Urbandale, IA 50322
For more information about senior living options: (844) 490-3973
The staff were friendly and helpful, and guided the family through the enrollment process. They were great at getting back to questions quickly. The experience with Royal Oaks was seamless, with responsive and understanding staff. The administration handled the move from hospital quickly and smoothly. Daylynn the housekeeper was kind, ensured comfort, and kept the resident’s room spotless. The staff treated the resident with kindness and care from start to finish. UHCC exceeded expectations, with activities, care meetings, and staff going above and beyond. Urbandale staff were attentive, encouraging, and therapy was tailored to the resident’s needs. The Assistant Director of Nursing was accessible and responsive to family needs. The administrator was actively involved, attentive to questions, and ensured follow-up.
The staff were described as cold-hearted and rude, with nurses laughing at residents and call lights ignored for hours. Residents were left in urine-soaked clothing and in rooms that smelled of urine, with sheets stained weekly. Staff failed to follow doctors’ orders and sometimes tried to cover up the lapses. Care and follow-up were so lacking that families moved their loved ones elsewhere. The facility was described as awful, dismal, old, and dirty. There were reports of elder abuse, including intimidation and residents being ignored. Dentures were broken and not repaired promptly, and laundry mishandled belongings. Medications were forgotten until families questioned them, and deaths were not promptly communicated to allow goodbyes.Urbandale Health Care Center is best suited for families seeking a rehab-forward skilled-nursing option where a capable therapy team and engaged leadership can drive meaningful recovery and smoother transitions to long-term care or home. The rehab program is a recurring strong point, with therapists delivering tailored plans and measurable progress that many families credit for restoring independence and confidence. Administrative presence matters here: administrators and directors who participate in care meetings and stay reachable create a practical, less-anxious navigation through the care continuum. The setting supports ongoing social engagement, with a courtyard, activities, and staff who know residents by name, making it a sensible choice for seniors who value continuity of relationships and a home-like atmosphere. Additionally, the center’s willingness to work with Medicaid and coordinate hospice or respite stays makes it a realistic option for households balancing budget constraints with quality care.
That said, this community is not for every family. Prospective residents should steer clear if care consistency and staffing reliability are nonnegotiable. Several reviews recount experiences where call lights went unanswered, rooms weren’t cleaned promptly, or staff appeared overwhelmed, particularly on shifts with higher workloads. These narratives underline the potential danger of drift when turnover is high or supervision loosens, and they caution that a steady, well-supported team is essential for truly safe, dignified care. For families prioritizing unwavering day-to-day safety, or seeking a facility with near-universal positive comments across all shifts, alternatives with a track record of steadier staffing and fewer reported lapses should be explored. Some reviewers even contrast Urbandale with other centers, suggesting a careful, side-by-side comparison is warranted before committing.
On balance, the center’s advantages often offset the drawbacks when rehab goals dominate the decision. The rehab and nursing teams are repeatedly described as capable and compassionate, with therapy that emphasizes real function gains rather than generic routines. Families frequently report strong discharge planning and hospice coordination, which reduces the stress of transitions and helps align care with long-term wishes. The approachability of the leadership team and the responsiveness of frontline staff, especially around questions and updates, also smooth the caregiving journey for families navigating complex medical needs. When these strengths are in play, residents can enjoy steady progress, meaningful activity participation, and a sense of being cared for by professionals who treat each patient with respect and attention.
However, the center’s weaker points cannot be ignored, and they pose real risks if not actively managed. Staffing shortages and turnover appear repeatedly in the feedback, often translating into uneven care experiences and occasional lapses in basic routines. Cleanliness and housekeeping have fluctuated in some accounts, with complaints ranging from delayed room tidying to laundry mix-ups and missing items. Food quality is inconsistent, and at times the climate control and general comfort in common areas have fallen short. These factors can amplify stress for families and residents, especially when medical needs require constant vigilance and prompt response. The critical takeaway is that care quality remains highly contingent on daily staffing realities and supervisory oversight.
For families evaluating next steps, a practical, action-oriented plan is essential. Visit with a purpose: request to observe the rehab team in action, meet the DON or a social worker, and demand timely, transparent updates during admission or ongoing care. Clarify staffing patterns, call-light response targets, and how daily care plans are communicated to families. Inspect rooms for cleanliness, ensure access to fresh water, and probe the dining program for accommodating dietary needs and general meal quality. If the goal includes a future home return, verify robust discharge planning and post-discharge support. If hospice or respite care is anticipated, confirm seamless coordination. Finally, have backup options ready, list several alternative centers with demonstrated consistency, so the choice remains flexible if day-to-day realities diverge from initial impressions.
In summary, Urbandale Health Care Center delivers a compelling rehab-centric option for families who can actively participate in care planning and who prioritize strong therapeutic outcomes, clear leadership engagement, and a home-like setting. When staffing is stable and oversight is visible, residents thrive, families stay informed, and transitions, whether toward long-term care or back home, proceed with confidence. When staffing gaps and inconsistent day-to-day care arise, the advantages erode and the risk profile grows, making alternatives with steadier performance more appealing. The prudent decision is to lean into Urbandale’s rehabilitation strengths while rigorously verifying staffing consistency, housekeeping standards, and family communication before committing. For the right match, this center can be a reliable partner; for others, a more consistently staffed option may be wiser.
115 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Des Moines International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Urbandale Health Care Center in Urbandale, IA, offers a comprehensive range of amenities and care services for seniors. The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. It also provides community operated transportation to ensure that residents can easily access local attractions and amenities.
For those who enjoy staying connected, there is a computer center and Wi-Fi/high-speed internet available throughout the community. Mealtimes are made enjoyable with restaurant-style dining in a spacious dining room. Residents can also choose from a variety of dietary options to accommodate their specific needs.
The health and wellness of residents are prioritized with a fitness room and wellness center available on-site. Housekeeping services ensure that residents' living spaces are always clean and comfortable. Outdoor space and a garden provide opportunities for relaxation and enjoying nature.
The assisted living community at Urbandale Health Care Center offers 24-hour call systems and supervision to ensure the safety and security of all residents. The staff is trained in providing assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that medications are taken correctly.
To promote mental wellness, the community offers a mental wellness program tailored to the individual needs of each resident. Transportation arrangements for non-medical purposes, as well as transportation to doctors' appointments, make it easy for residents to maintain their independence.
Residents can participate in a wide range of activities planned by the staff or organized by fellow residents. Fitness programs keep them active, while planned day trips provide opportunities for exploration outside the community. Resident-run activities cater specifically to the interests and preferences of the individuals living there.
Located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals, Urbandale Health Care Center offers convenience in accessing various services within close proximity.
Overall, Urbandale Health Care Center provides an assisted living community where seniors can enjoy an array of amenities, receive personalized care services, and engage in a vibrant and fulfilling lifestyle.
This area of Urbandale, Iowa offers a variety of convenient amenities for seniors looking to reside in a bustling neighborhood. With several restaurants nearby, such as Health House Food and Culver's, there are plenty of dining options to choose from. Additionally, the proximity to healthcare providers like Iowa Arthritis & Osteoporosis Center and Mercy Family Medicine offers peace of mind for medical needs. For leisure activities, Terra Park and Lions Park provide beautiful green spaces for relaxation and outdoor enjoyment. The nearby Flix Brewhouse Des Moines theater is perfect for entertainment outings. With multiple pharmacies close by, obtaining medication is convenient as well. This neighborhood also offers various places of worship like Covenant Presbyterian Church for spiritual fulfillment. Overall, this part of Urbandale provides a well-rounded community for seniors seeking a vibrant and accessible living environment.
Urbandale Health Care Center is located at 4614 North West 84Th Street, Urbandale, IA 50322 in Polk County, Iowa
Urbandale Health Care Center on seniors.fyi includes 6 photos including images showing landscaping, trees, patio, brick building, building, architecture, outdoor, garden, and more.
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