Urbandale Health Care Center

Pros

• The staff at Urbandale Health Care Center is consistently described as friendly and professional, with many residents appreciating their caring demeanor.
• Residents have noted that the physical therapy services provided are excellent and effective in meeting their rehabilitation needs.
• The facility is reported to be clean, which contributes to a positive living environment for the residents.
• Many families feel well-informed due to the proactive communication from the nurses and social workers regarding their loved ones' care.
• Overall, several reviews express satisfaction with the care received at Urbandale, highlighting a willingness to recommend the facility to others.

Cons

• The air conditioning unit is broken, making it very hot in the facility.
• The quality of meals is not great, with some residents expressing dissatisfaction with lunch and dinner.
• There are concerns about communication from the staff, particularly regarding keeping family members informed.
• The staff sometimes take a long time to empty the commode, leading to delays for residents.
• Some areas of the facility were reported to be dirty, including unclean sheets and dirty towels left on the floor.
• Communication with family members was noted as being average or weak, leaving them feeling uninformed about their loved ones' care.
• There were remarks about a lack of individual attention in patient care and that the facility felt depressing and old overall.
• Staffing levels appear insufficient to meet the needs of all patients effectively.

Review

Urbandale Health Care Center has garnered a notable reputation as one of the top-rated care facilities, particularly praised for its cleanliness, professionalism among staff, and overall friendliness. Many families have chosen Urbandale primarily because of the facility’s acceptance of Medicaid, which is a significant factor for those with limited financial resources. The positive feedback emphasizes how numerous individuals have felt reassured by the glowing reviews shared by acquaintances who have firsthand experience with the care provided. A close friend even highlighted that many residents were highly satisfied with their treatment at Urbandale, ultimately solidifying the decision to choose this facility over others that either lacked availability or fell outside budget constraints.

Upon moving in, families noted a strong emphasis on communication from the staff. One reviewer expressed gratitude for the information shared by social workers and nurses regarding their loved one's health status and care updates. This level of communication has been crucial for family members seeking to remain involved and informed about their relatives' well-being. Many residents also reported feeling positively about the staff's attitudes; they described them as skilled professionals who are attentive to individual needs and concerns. Particularly in therapeutic settings, rehab therapists received commendations for their patience and dedication to resident recovery.

While most experiences at Urbandale have been encouraging, some aspects raised concerns among family members. A recurring theme highlighted was the quality of food served in the facility; although breakfast received a thumbs up from some residents, lunch and dinner seemed lacking in quality according to multiple reviewers. Several individuals voiced dissatisfaction with meal options, remarking that improvement could be made in meal preparations to enhance overall dining experiences.

Cleanliness has generally been appreciated across various reviews; however, there were isolated accounts of lapses in hygiene practices that raised red flags for some families. Instances such as insufficiently timely responses when dealing with bodily waste management were noted as points of contention. Despite these assertions of occasional delays or matters relating to housekeeping—like unclean sheets or inadequate handwashing protocols—the majority felt confident that staff would eventually address such issues once brought to their attention.

Interestingly, feedback regarding therapy services remained predominantly positive throughout numerous comments. Therapy sessions appear effective in assisting residents, contributing actively towards rehabilitation goals set collaboratively between therapists and patients' families. Many attendees emphasized that caregivers listen attentively during therapy sessions and respond quickly when called upon—fostering an environment where residents feel supported and cared for during recovery.

Lastly, while many reviewers expressed an overall satisfactory experience at Urbandale Health Care Center due to its dedicated personnel and clean environment filled with friendly residents, some voices stood out starkly against this backdrop—highlighting potential pitfalls within staffing ratios which may lead to longer response times for assistance needs relative to patient numbers being tended to simultaneously by nursing staff members on duty at any given time. These contrasting sentiments reveal both successes within Urbandale’s caregiving approach alongside areas ripe for enhancement—demanding careful consideration from management aimed at improving support systems ensuring each resident receives dignified care tailored effectively around their unique requirements while navigating through rehabilitation journeys amidst life's complexities encountered along the way.

This area of Urbandale, Iowa offers a variety of convenient amenities for seniors looking to reside in a bustling neighborhood. With several restaurants nearby, such as Health House Food and Culver's, there are plenty of dining options to choose from. Additionally, the proximity to healthcare providers like Iowa Arthritis & Osteoporosis Center and Mercy Family Medicine offers peace of mind for medical needs. For leisure activities, Terra Park and Lions Park provide beautiful green spaces for relaxation and outdoor enjoyment. The nearby Flix Brewhouse Des Moines theater is perfect for entertainment outings. With multiple pharmacies close by, obtaining medication is convenient as well. This neighborhood also offers various places of worship like Covenant Presbyterian Church for spiritual fulfillment. Overall, this part of Urbandale provides a well-rounded community for seniors seeking a vibrant and accessible living environment.

Restaurants

• Health House Food (0 miles)
• Taste of New York (0.1 miles)
• Culver's (0.6 miles)
• Viva Mexican Restaurant (1 miles)
• Bandit Burrito (1.9 miles)
• McDonald's (2 miles)
• El Mariachi (2 miles)

Physicians

• Iowa Arthritis & Osteoporosis Center (0.4 miles)
• Johnston Family Physicians (0.7 miles)
• Vision Eye Clinic (0.8 miles)
• Mercy Family Medicine of Urbandale (1.9 miles)
• Mercy Urbandale Medical Clinic (2.1 miles)
• Christian Eye Clinic (2.2 miles)
• Urbandale Family Physicians (2.5 miles)

Pharmacies

• Walgreens (0.9 miles)
• National Pharmaceutical Returns (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Onnen Co. (2.8 miles)
• Walgreens (3.4 miles)

Parks

• Terra Park (1.6 miles)
• Lions Park (1.7 miles)

Theaters

• Flix Brewhouse Des Moines (2.4 miles)

Cafes

• Starbucks (2.6 miles)
• Panera Bread (2.6 miles)
• Starbucks (4 miles)
• Starbucks (4.2 miles)

Hospitals

• Mercy Franklin Center (4.1 miles)
• Mercy Medical Center West Lake (5 miles)
• Spay Clinics (5 miles)

Places of Worship

• Covenant Presbyterian Church (4.9 miles)