Overall Review of Brio of Johnston
common
12 reviews mention this
The facility feels impressive
Residents and visitors consistently describe the building and living spaces as very impressive.
Multiple reviewers mention the facility looks beautiful, including tours highlighting the floor plans and amenities. Others describe apartments as nice, and several specifically call out cleanliness and a brand-new feel. Even among negative reviews, people still say the property is beautiful to look at, even when they had concerns about care.
common
13 reviews mention this
Staff support is a recurring theme
Reviewers repeatedly say the staff is kind, responsive, and involved in day-to-day support.
Many reviewers describe caregivers, nurses, and therapists as helpful, knowledgeable, and caring, including positive experiences with rehab and ongoing support after a move. Several mention nursing staff delivering medications on time and checking on residents in their rooms. A separate set of reviews raises communication and follow-through concerns, showing that staffing experiences werenât consistent for every family.
common
6 reviews mention this
Dining gets strong reactions
Food and dining experiences are frequently praised by residents and families.
Several reviewers call the food amazing or excellent, and one notes that a loved one eats everything and enjoys the portions. Others describe the dining as good, and one reviewer specifically discusses dietary needs like celiac and how kitchen and serving staff handle them. Even where care was criticized, dining quality still comes up positively in reviews that mention meal experience.
common
2 reviews mention this
Memory care residents stay active
Families in the memory care setting describe residents as thriving with regular activities.
One family says their loved one is absolutely thriving in memory care, and they highlight the care as âoutstandingâ along with many activities. Another reviewer describes ongoing support for cognitive symptoms, including nurses delivering medication on time while maintaining a residentâs quality of life. Together, these comments point to day-to-day engagement as a meaningful strength in memory care.
caveat
6 reviews mention this
Rehab and medication follow-through
Some families report major problems with communication, medications, and rehab transitions.
A handful of reviews describe difficulty communicating with the right person and not getting timely responses. Several report medication problems, including delayed or missing prescriptions after admission or discharge and unclear answers about where medications were sent. Others describe rehab concerns such as being discharged before they felt their family member was ready or complications managing complex medical needs, leading to an overall warning about skilled rehab.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.