Karen Acres Care Center

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Karen Acres Care Center

Karen Acres Care Center

3605 Elm Drive, Urbandale, IA 50322

For more information about senior living options: (844) 490-3973

3.9 from 34 reviews
5 stars
25
4 stars
0
3 stars
0
2 stars
0
1 stars
9

Skilled Nursing Facility

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    Overall Review of Karen Acres Care Center

    Pros

    • pro The staff are caring and very helpful at all times.
    • pro The facility is clean, well cared for, and easy to navigate for residents, including those in wheelchairs.
    • pro Karen Acres is highly recommended for short- or long-term care.
    • pro The staff are amazing and the facility is great.
    • pro Ethan is great with residents and takes time to talk with them and their families, including accommodating food requests.
    • pro The therapists do a fantastic job and truly get to know their patients.
    • pro Rehabilitation care is fabulous, with staff who feel like family.
    • pro Pam, the administrator, is caring and responsive to family needs.
    • pro The facility is family-owned, smaller than corporate facilities, and approachable.
    • pro The small, home-like size allows for very person-centered care and strong family involvement.

    Cons

    • pro They described the facility as the worst place on planet Earth and would never put anyone there.
    • pro They said the nurses were rude and condescending.
    • pro They claimed the Director of Nursing was rude on the phone, refused to let them speak, and hung up.
    • pro They stated the facility was terrible and that one star would be doing them a favor.
    • pro They felt the facility did not deserve even one star and called it a horrible place.
    • pro They described conditions as bottom of the barrel: bare minimum care, mean staff, horrible kitchen, no modern equipment, and high staff turnover.

    Review

    Karen Acres Health Care Center in Urbandale, Iowa emerges in these impressions as a small, family-oriented place where many residents and their families find genuine warmth, personal attention, and a sense of being cared for as individuals. Several reviewers highlight the facility's smaller size and its non-corporate, family-owned character as a key strength. The environment is described as clean, organized, and easy to navigate, with clear appreciation for how the layout supports mobility for both walkers and those using wheelchairs. The overall tone from many vantage points is one of comfort and belonging, with the sense that this is a place where residents can settle in and feel at home.

    A central thread throughout the positive reviews is the commitment and kindness of the staff. Phrases like "amazing staff," "great facility," and "caring and very helpful at all times" recur, underscoring a perception that the people on the floor genuinely want to help. Specific staff members earn repeated praise: Ethan for his attentive and family-friendly approach with residents and their families; Dave for a warm, reassuring welcome; Chris, the maintenance person and driver, who eases the transition for new arrivals; and Pam, the administrator, who is repeatedly cited as responsive and supportive. Families often note that the therapists do a fantastic job, taking time to get to know their patients and to tailor rehabilitation to individual needs, which contributes to a sense that care is deeply personalized rather than impersonal.

    The rehabilitation and long-term care experiences described are frequently highlighted as standout features. Several reviews recount successful rehabilitation journeys following extended hospital stays, with residents sharing rooms and receiving coordinated, attentive care. The therapists are praised for their expertise and their ability to foster a sense of partnership with patients and families. In many accounts, the staff's approach helps families feel comfortable enough to say goodbye when their loved one is ready to go home, with the sense that they're leaving behind not just a facility but a community of friends who have walked the difficult path together.

    Communication and family involvement also appear as strong positives in the majority of comments. Families express appreciation for easy access to staff, the ability to ask questions, and a sense that administrators and caregivers listen and respond. The sentiment that "it's like family there" and that staff are approachable reinforces the perception of a supportive, inclusive atmosphere. For many, this transparency and warmth reduces stress during challenging times, allowing families to focus on their loved ones rather than worrying about whether needs are being addressed.

    Yet, the same collection includes some pointed criticisms that remind readers this is not a uniformly experienced place. A handful of reviewers describe what they perceived as rude or condescending attitudes from some staff members, particularly among nursing staff, and they recount difficult conversations with administration or nursing leadership. One reviewer specifically mentions a head nurse's response to a concern, while another cites a refusal to share a name when contacting the director of nursing. These voices emphasize that, for some families, communication gaps or perceived lack of respect significantly colored their experience. There are also warnings about the physical facility itself - comments about the need for remodeling, outdated equipment, and questions about the kitchen and overall infrastructure. In one case, a reviewer described a stark contrast between "fancy" facilities and the reality of Karen Acres, noting that care can feel more important than d?cor, but still highlighting room for improvement in modernization and amenities.

    Overall, the spectrum of experiences seems to align with the facility's distinctive strengths and its challenges. Many residents and families celebrate Karen Acres for its intimate, home-like environment, the dedication of staff, and the personalized attention that comes with a smaller, non-corporate setting. The positive testimonials frequently emphasize the sense of community, the quality of rehabilitation services, and the feeling that staff genuinely care about residents as individuals. On the other hand, a minority of reviews call out issues with staff interactions, communication gaps, and areas where facilities and systems could be updated or refined. In several instances, those criticisms come with a stern warning to prospective families to visit, ask questions, and assess whether the environment and culture align with their expectations and needs.

    For anyone considering Karen Acres, these inputs suggest a facility that can excel in warmth, personal connection, and dedicated rehabilitative care, particularly in a smaller, family-owned context. The strongest endorsements come from those who experienced a sense of belonging and trust - families who felt their loved ones were treated with respect and kindness, and who benefited from therapy teams that invested time in real, personalized progress. The more cautious notes serve as important reminders to inquire about staff training, accessibility of leadership, and the current state of the physical plant. Taken together, the reviews depict a facility with meaningful strengths and legitimate areas for improvement, where many people find remarkable support and care, while a few encounters remind prospective residents to do their due diligence and to prepare questions about communication and environment before making a decision.

    Features

    Housing

    • 38 resident community capacity 38 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Des Moines International (7 miles away) Des Moines International (7 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Karen Acres Care Center in Urbandale, IA is a welcoming assisted living community that offers a comfortable and convenient lifestyle for its residents. With a range of amenities and care services provided, it ensures that seniors can enjoy their golden years with ease and peace of mind.

    The community offers fully furnished accommodations, complete with cable or satellite TV and Wi-Fi/high-speed internet access. Residents can relax in the beautiful outdoor spaces or enjoy the small library for some quiet reading time. The dining room provides restaurant-style dining where delicious meals are prepared and served to meet special dietary restrictions.

    At Karen Acres Care Center, seniors receive 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also provides medication management to ensure the well-being of each resident. Additionally, there is a mental wellness program in place to support residents' emotional health.

    Residents can engage in resident-run activities and participate in scheduled daily activities to stay active and socialize with their peers. The community is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

    Karen Acres Care Center strives to create an inclusive environment where seniors can thrive while receiving personalized care tailored to their needs. With its comprehensive amenities and services combined with the convenience of nearby facilities, it is an excellent choice for assisted living in Urbandale, IA.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (0.6 miles)
    • CVS Pharmacy (1.2 miles)
    • Walgreens (1.3 miles)
    • CVS Pharmacy (1.6 miles)
    • Onnen Co. (1.7 miles)
    • National Pharmaceutical Returns (2 miles)
    • MedPharm Iowa (2 miles)

    Physicians

    • Christian Eye Clinic (0.6 miles)
    • Urbandale Family Physicians (0.8 miles)
    • Woodard Hearing Centers (1.1 miles)
    • Mercy Urbandale Medical Clinic (1.2 miles)
    • Vision Eye Clinic (1.4 miles)
    • Eyemart Optical Outlet - North Des Moines (1.4 miles)
    • Iowa Arthritis & Osteoporosis Center (1.6 miles)

    Parks

    • Lions Park (0.6 miles)
    • Terra Park (2.5 miles)
    • Kawanis Park (3.8 miles)

    Cafes

    • Panera Bread (0.8 miles)
    • Starbucks (1.3 miles)
    • Starbucks (2.1 miles)
    • Starbucks (2.5 miles)
    • St Kilda Collective (3.8 miles)

    Restaurants

    • Teds Coney Island West (0.9 miles)
    • Viva Mexican Restaurant (1.2 miles)
    • McAlister's Deli (1.2 miles)
    • Jersey Mike's (1.5 miles)
    • Culver's (1.6 miles)
    • Maria's Mexican Food (1.6 miles)
    • McDonald's (2 miles)

    Theaters

    • Flix Brewhouse Des Moines (1.2 miles)

    Hospitals

    • Mercy Franklin Center (2.4 miles)
    • Spay Clinics (3.1 miles)
    • Iowa Methodist Medical Center (3.5 miles)
    • Mercy Medical Center West Lake (4 miles)

    Places of Worship

    • Covenant Presbyterian Church (3.1 miles)
    • Shepherd Of The Valley (3.5 miles)

    Frequently Asked Questions

    Where is Karen Acres Care Center?

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