Residents and families consistently describe the staff as caring and person-centered.
Many reviewers say the staff feels like family, with caregivers who take time to work with residents and support families. Multiple reviews specifically praise nurses, CNAs, therapists, and even facility roles like maintenance and drivers for being helpful day to day. Several people also describe staff as approachable and responsive when questions come up, including during ongoing care.
common10 reviews mention this
Home-like atmosphere from small size
The smaller, home-like feel comes up repeatedly in reviews.
A number of reviewers compare the community to larger facilities and say the smaller size makes it feel more personal. Several describe a home-like, family atmosphere and say care is more individualized rather than feeling like an assembly line. Clean, well-kept shared spaces and easy navigation also show up alongside that home-like impression.
common4 reviews mention this
Communication with families stands out
Families praise how the community keeps them informed.
Some reviewers highlight that they were kept in the loop about care, including updates by phone or email and periodic care conferences. Others mention the administrator or nursing director being helpful with questions and guiding the process, including when planning a tour. A few reviewers connect that communication to feeling less worried about whether needs were being addressed.
differentiator4 reviews mention this
Meals get mixed but real attention
Residents’ food is a recurring topic in reviews.
Several reviewers talk about meals positively, including liking the food and noting accommodations for food requests. At the same time, at least one reviewer says the kitchen experience was poor and that the facility lacked modern equipment. That mix suggests dining quality can vary by person’s expectations and circumstances.
common2 reviews mention this
Activities keep residents engaged
Reviews mention scheduled and resident-involved activities.
At least two reviewers describe activities as planned and carried out, with one noting resident activities designed to keep people active and involved. This aligns with the community offering scheduled daily programming and resident-run activity options.
caveat2 reviews mention this
Some mention dated facilities or turnover
A minority of reviews raise concerns about condition and staffing stability.
A couple of reviewers complain about rude or condescending care in the past and also mention the facility needing remodeling or upgrades. One reviewer also criticizes high staff turnover and describes the kitchen as not meeting modern expectations. These comments conflict with the many reports of caring, helpful staff and a well-kept feel.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
38 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Transportation
Des Moines International (7 miles away)
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Walgreens (0.6 miles)
CVS Pharmacy (1.2 miles)
Walgreens (1.3 miles)
CVS Pharmacy (1.6 miles)
Onnen Co. (1.7 miles)
National Pharmaceutical Returns (2 miles)
MedPharm Iowa (2 miles)
Physicians
Christian Eye Clinic (0.6 miles)
Urbandale Family Physicians (0.8 miles)
Woodard Hearing Centers (1.1 miles)
Mercy Urbandale Medical Clinic (1.2 miles)
Vision Eye Clinic (1.4 miles)
Eyemart Optical Outlet - North Des Moines (1.4 miles)
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38 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Des Moines International (7 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Caring, attentive staff with comfortable private-room accommodations.
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