Jackson Street Manor

Pros

• Reviewers describe Rosecrance as an excellent place for treatment and recommend inpatient care.
• They report an awesome experience and that they got what they came for.
• Katie is described as a caring and understanding counselor who helps clients feel better about themselves.
• Katie is also credited with helping them feel like themselves again and wanting to be a better person.
• The staff are described as compassionate and supportive, creating a sense of belonging with strong aftercare.
• The intake process and online support are described as incredible and helpful.
• Audrey is described as wonderful, attentive, and full of compassion, breathing hope into difficult situations.
• The sobriety journey is described as a transformative miracle with camaraderie and a comfortable atmosphere.

Cons

• A reviewer reported a delayed intake process with unclear cutoff times, arriving before 4 but being told admissions were closed.
• A reviewer claimed staff acted indifferently and insensitively when denying inpatient treatment due to a former employee's involvement.
• A reviewer said a file was "locked" because of the patient's prior employment, causing delays in getting help.
• A reviewer complained that it took five days of daily voicemails to get a return call.
• A reviewer described the night staff as smelling of drugs and criticized the meals as small and overly salty.
• A reviewer alleged a counselor slept with a patient and that management did nothing to address it.
• A reviewer asserted that the facility and its administration behaved unprofessionally, with staff accusing the reviewer of impairment and the system described as a "joke."
• A reviewer claimed dishonesty about test requirements and appointment procedures, saying information given over the phone was not accurate.
• A reviewer who reluctantly rated the facility gave one star due to the lack of a zero-star option.

Review

Across these accounts, Rosecrance and Jackson Recovery Center in Sioux City are described by many as places that genuinely aim to help people heal from addiction, sometimes offering life-changing support and a sense of community. Several reviewers praise the inpatient experience as life-saving and transformative, with comments like it being an "extremely best place to go for treatment," an "awesome experience," and a place where they could get "what I came for." The praise often centers on the compassion and dedication of individual staff members who made a real difference in their recovery journeys.

Multiple reviewers highlight specific staff who stood out in a very personal way. Dawn and Mitch are singled out for thanks, as are counselors like Corey and Katie, who are described as caring, understanding, and perfectly matched for the reviewer's needs. One person notes that Katie felt like the perfect fit, helping them feel better about themselves in a short time and making them want to be a better person, even mentioning that this is their third time with Jackson and that nobody else had done this for them before. There are also commendations for the broader team, with comments praising Andrew for intelligence and insight, Sabrina for being helpful, and Audrey - the Access Counselor - for being attentive, compassionate, and able to breathe hope into difficult situations. A sense of camaraderie among clients and staff emerges in several messages, including a celebration of five months of sobriety and a recognition that the program provides tools and support to sustain long-term change.

The experiences described emphasize not only the moment of admission but also the ongoing journey after treatment. One reviewer calls the program "the first treatment center I've ever felt like I was a part of something," noting that the sense of belonging extended beyond detox and into aftercare, which they describe as amazing. Another person reflects on the atmosphere created by Rosecrance: a comfortable environment that fosters sobriety and a shared commitment to recovery among peers and staff. The theme of community continues in language about the group experience and the roles others played in helping individuals face their personal demons, suggesting that for many clients, recovery is strengthened by connection, routine, and continued supportive contact after leaving the inpatient setting.

Not all experiences were without friction. A number of reviewers express frustration with scheduling, communication, and administrative processes. One account describes arriving for an appointment before 4:00 but being told they could not be seen because only one counselor was available, with a complaint that the cut-off time was not clearly communicated. Another reviewer recounts waiting five days for a returned call after explaining a high-urgency, life-threatening situation, and describes a sense of being dismissed or treated indifferently. Issues around paperwork and intake also appear, including praise for online intake and referrals to specific staff like Richard Anderson, but also complaints about delays, "file locks," and the perception that the system could be inconsistent or unresponsive during crises. A particularly troubling portion of the feedback centers on an assumption of ineligibility based on prior employment at the facility, and a sense that the decision-making was personal rather than purely clinical, with references to a superior named Jill and to an overall impression of blunt or unsympathetic handling of an urgent case.

There are unequivocally negative depictions as well, including strong criticisms of past experiences that contrast sharply with the more positive testimonials. Reviewers recount nights where staff allegedly smelled of drugs, meals that were excessively salty, and overall conditions that left them feeling unloved, unheard, or untreatable. Some describe a culture of harsh judgment, with a particular emphasis on staff behavior that felt condescending or punitive rather than supportive. The most severe allegations focus on administrative issues and specific individuals, including an account of a staff member accused of unprofessional conduct with a patient, and even allegations of an instance where inappropriate relationships occurred between a therapist and a client. While such statements are serious, they are presented as personal recollections from individuals within these centers, underscoring the breadth of experiences - from deeply hopeful to severely troubling.

Taken together, these reviews paint a nuanced picture of Rosecrance and Jackson Recovery Center. For many, the centers offer a lifeline: skilled clinicians who foster hope, access to life-changing information, supportive peer networks, and a structured path toward sustained recovery through inpatient care and aftercare services. For others, the experience is marred by administrative friction, inconsistent communication, and concerns about how urgent cases are prioritized or how prior affiliations with the facility might influence decisions. The recurring threads - compassionate staff members who make a meaningful difference, the importance of timely and clear communication, and the critical role of aftercare - highlight what works well for many individuals and where improvements could help ensure everyone seeking help receives respectful, prompt, and appropriate care.

This part of Sioux City, Iowa offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With theaters such as the historic Orpheum and Promenade Cinema nearby, there are plenty of entertainment options for enjoying movies and live performances. Additionally, there are several reputable physicians and hospitals in close proximity, providing easy access to healthcare services. Places of worship like Holy Trinity Greek Orthodox Church and Cathedral of the Epiphany offer spiritual support and community connections. Restaurants, cafes, pharmacies, parks, transportation options, and a range of other conveniences make this area a well-rounded choice for seniors seeking a vibrant and supportive neighborhood.

Theaters

• The Sioux City Orpheum (0 miles)
• Promenade Cinema 14 (0.4 miles)
• Pirate Cove Theatre (3 miles)

Physicians

• Brandon Vanhessche, DO (0.2 miles)
• Mercy Pain Management Center (0.2 miles)
• Ali Novin, MD (0.2 miles)
• Aaron Braun, MD (0.3 miles)
• MercyOne Siouxland Internal Medicine and Pediatrics Care (0.3 miles)
• June E. Nylen Cancer Center (0.3 miles)
• Siouxland Regional Cancer Center (0.3 miles)

Hospitals

• MercyOne Siouxland Medical Center (0.2 miles)
• Mercy Medical Center-Sioux City (0.2 miles)
• Mercy Cardiology (0.3 miles)
• Mercy Medical Center (0.3 miles)
• Northwest Iowa Hospital Corporation (1.5 miles)
• St Luke's Regional Medical Center (1.6 miles)
• St Luke's Labor And Delivery (1.6 miles)

Places of Worship

• Holy Trinity Greek Orthodox Church (0.3 miles)
• Cathedral of the Epiphany (0.3 miles)
• Augustana Lutheran Church Elca (0.4 miles)
• St Thomas Orthodox Church (0.5 miles)
• St Boniface Church (0.7 miles)
• The Of Church Of Christ Latter-Day St (1.3 miles)
• Blessed Sacrament Church (1.8 miles)

Restaurants

• Marto Brewing Com (0.4 miles)
• Chili's Grill & Bar (0.4 miles)
• Perkins Restaurant and Bakery (0.4 miles)
• Bar Louie - Sioux City (0.4 miles)
• Fourth Street Brewing Co. (0.5 miles)
• Table 32 (0.5 miles)
• Arby's (0.6 miles)

Cafes

• Jitters (0.4 miles)
• Pierce Street Coffee Works (1 miles)
• Scotters Coffee (3.1 miles)

Transportation

• Siouxland Taxi & Limousine Service (0.5 miles)
• U-Haul Neighborhood Dealer (3.9 miles)

Parks

• Scenic Park Playground (0.8 miles)
• Bacon Creek Park (3.2 miles)
• Ravine Park (3.6 miles)

Pharmacies

• Thompson Dean Drug (0.9 miles)
• Walgreens (1.2 miles)
• Greenville Pharmacy (1.6 miles)
• Shopko Pharmacy (2 miles)
• Walmart Pharmacy (2.9 miles)
• Leeds Northside Pharmacy (3.2 miles)
• Walgreens (3.5 miles)