Holy Spirit Retirement Home

Pros

• The staff are kind and patient with residents.
• The staff are highly skilled.
• The facility features a physical therapy department that is among the best in the region.
• It is a nice, quiet place to be.
• The facility prioritizes rehab and maintenance of residents' functional abilities.

Cons

• The staff are horrible and do not care about the residents.
• No one speaks English.
• They refuse to give Tylenol and refuse to answer their CNA, and they harass visitors.
• Any personal belongings disappear.
• The staff are rude and act bothered when a resident needs something.
• A family member with kidney failure is left to deteriorate by himself.
• There is lies and lack of responsibility when the wedding ring goes missing, with no documented policy or witness.
• The social worker denies knowing who the reviewer and delays answering questions about lost items.

Review

The collection of remarks about Holy Spirit Retirement Home presents a facility that seems to wear two very different faces depending on who you ask. On one hand, there are affirmations of kindness, patience, and a calm, quiet atmosphere that some families value highly for their loved ones. On the other hand, there are a string of serious complaints about communication, care quality, accountability, and even the security of personal belongings. Taken together, the reviews sketch a complex picture of a place that can feel like two different environments depending on the day, the staff member, and the resident's specific needs.

Several reviewers highlight the positive side of care, noting that the staff are consistently kind and patient with their loved ones, particularly with mothers. One reviewer fondly wrote that the staff are always kind and patient, while another described the environment as a "nice quiet place to be." A recurring positive thread is the facility's emphasis on rehabilitation, with praise for the physical therapy department and the perception that rehab is a central focus of the skilled nursing care offered. In these accounts, the therapy team and the quiet, home-like setting combine to create a favorable impression for some families, especially those prioritizing ongoing maintenance of function through therapy.

Yet, a substantial portion of the feedback is sharply critical, painting a contrasting reality for many families. Several reviewers allege language barriers, claiming that "no one speaks English" or that communication with staff is otherwise ineffective. Beyond language issues, the tone in some reviews suggests a perception that the staff sometimes feel bothered by residents' needs, with descriptions of rude behavior and a sense that requests are met with reluctance. Specific complaints include the denial of medications like Tylenol, lack of responsiveness from CNAs, and what some families describe as harassment when trying to advocate for a loved one. In these accounts, the care experience can feel depersonalized and unresponsive, leaving families worried about basic comfort and safety.

There are also emotionally charged stories about medical and daily-life shortcomings. One reviewer recounts a relative with kidney failure who appeared to be left to deteriorate, raising fears about neglect. Another narrative describes a pattern in which discharge timing appears tied to financial or insurance considerations rather than the resident's clinical progress, with mentions of "100 days" and insurance lapsing that leave families questioning the rationale behind stay lengths. Compounding these concerns is the troubling report of a wedding ring going missing, with claims that there was no clear policy, documentation, or accountability when the item disappeared. The social worker's later denial of familiarity with the reviewer adds to the sense of disjointed communication and unresolved issues surrounding personal belongings.

Administrative and policy questions also surface in several reviews. Families describe delays in obtaining policies or answers about lost items and how items are handled at the facility, painting a picture of inconsistent communication and a perceived lack of transparency. There is a sense that policies exist but are not consistently documented or shared, and that questions about responsibility for lost belongings take days to answer. Some reviewers even speculate about whether the facility has adequate protections or insurance coverage for personal items, given the repeated references to unclear policies and the lack of definitive answers.

A final note from one reviewer mentions an odd, ancillary concern about the facility's online presence, specifically questioning why Holy Spirit Retirement Home would stream a black screen on YouTube. While not a direct comment on care, it adds to the broader sense of questions about reliability and transparency that some families consider when evaluating where to entrust their loved ones. Taken together, this thread suggests that families may weigh not only in-person care and therapy quality but also the facility's communication practices and public-facing operations when assessing overall trust and confidence.

In summary, the feedback about Holy Spirit Retirement Home presents a facility with clear strengths in a calm environment and a strong rehabilitation focus, plus credible praise for caring interactions in some cases. However, a number of reviews raise serious concerns about communication barriers, perceived neglect or indifference to residents' needs, disputes over medication and daily care, the handling (or misplacement) of personal belongings, and a perceived lack of transparent policy and accountability. For families considering placement, these mixed experiences underscore the importance of visiting in person, asking detailed questions about language support, care protocols, medication administration, discharge planning, and item policies, and seeking out current, firsthand references to form a well-rounded view before making a decision.

This part of Sioux City, Iowa, offers a range of amenities that cater to senior living. With several places of worship nearby, including Crosspointe Church and St Boniface Church, residents can easily maintain their spiritual practices. Access to reputable physicians such as Lazaderm and Cardiovascular Associates ensures quality healthcare services are readily available. A variety of dining options, from Minervas Food & Cocktails to Culver's, provide convenient and diverse choices for meals. Pharmacies like Shopko Pharmacy and Walgreens are conveniently located for prescription needs. Close proximity to hospitals such as St Luke's Regional Medical Center and Mercy Medical Center offers peace of mind in case of any medical emergencies. Additionally, the area boasts cafes like Pierce Street Coffee Works and transportation services like Siouxland Taxi & Limousine Service, making it a comfortable and practical choice for seniors looking to settle down in a welcoming community with easy access to essential services and entertainment options like theaters and parks.

Places of Worship

• Crosspointe Church (0.6 miles)
• St Boniface Church (1.3 miles)
• The Of Church Of Christ Latter-Day St (1.4 miles)
• Blessed Sacrament Church (1.6 miles)
• Cathedral of the Epiphany (1.7 miles)
• St Thomas Orthodox Church (1.9 miles)
• Holy Trinity Greek Orthodox Church (2.2 miles)

Physicians

• Lazaderm (0.8 miles)
• Hamilton Professional Center (0.9 miles)
• Demay Dermatology (0.9 miles)
• Cardiovascular Associates (1.4 miles)
• Siouxland Medical Education Foundation (1.4 miles)
• Hanger Clinic: Prosthetics & Orthotics (1.4 miles)
• Siouxland Surgical Care (1.4 miles)

Restaurants

• Minervas Food & Cocktails (0.8 miles)
• Culver's (0.8 miles)
• Jimmy John's (0.8 miles)
• McDonald's (0.9 miles)
• Taco Bell (1 miles)
• Koi Sushi And Steakhou (1 miles)
• Burger King (1 miles)

Pharmacies

• Shopko Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Thompson Dean Drug (1.2 miles)
• Walmart Pharmacy (3.2 miles)
• Dunes Family Pharmacy (3.2 miles)
• Leeds Northside Pharmacy (3.3 miles)

Hospitals

• St Luke's Regional Medical Center (1.4 miles)
• Northwest Iowa Hospital Corporation (1.4 miles)
• St Luke's Labor And Delivery (1.4 miles)
• St Luke's College - UnityPoint Health Library (1.4 miles)
• Pierce Street Same Day Surgery (1.5 miles)
• Mercy Medical Center (2 miles)
• Mercy Medical Center-Sioux City (2.2 miles)

Cafes

• Pierce Street Coffee Works (1.5 miles)
• Jitters (2.4 miles)
• High Ground Cafe and Espresso Bar (3.2 miles)
• Scotters Coffee (3.4 miles)

Transportation

• Siouxland Taxi & Limousine Service (1.5 miles)

Theaters

• Pirate Cove Theatre (1.9 miles)
• The Sioux City Orpheum (2 miles)
• Promenade Cinema 14 (2.3 miles)

Parks

• Scenic Park Playground (2.6 miles)
• Centennial Park (2.7 miles)
• Elk Point Overlook (3.2 miles)