Ridgewood Specialty Care
Save1977 Albia Road, Ottumwa, IA 52501
For more information about senior living options: (844) 490-3973
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The staff treat residents and their families with kindness and respect. The staff were absolutely amazing for their mom and were very caring and loving. The employees are very nice and respectful to residents and their families. Residents and families say Ridgewood is a great place and that residents are happy. A family member received great care and fantastic rehab, with noticeable improvement in two months. The staff were attentive, compassionate, and went above and beyond to support families through end-of-life transitions. Leadership promotes a positive, caring environment, and staff are happy, leading to well-cared-for residents.
One reviewer says residents are left in their wheelchairs for extended periods with no timely assistance. A reviewer describes the facility as dirty and notes the elderly are not bathed regularly. A claimant alleges medical negligence, noting a foot injury was ignored until gangrene developed. There are reports of poor staffing and neglect, especially on night shifts during dinner times. An account describes a resident falling from a wheelchair with no prompt aid or proper documentation. There are accusations of abuse or rough treatment by staff toward residents. An update mentions fines for abuse and neglect by the company, signaling systemic problems.This facility elicits a wide range of opinions, from glowing praise to urgent warnings. Many reviewers start with high praise, saying the staff and the administrator are outstanding and that the place deserves five stars. They describe the caregivers as kind and respectful toward residents and their families, and they credit a strong sense of compassion that makes a real difference in daily life. In several notes, people specifically thank team members by name - Josh, Christina, the housekeeping staff, the activity director, nurses, and doctors - calling them absolutely amazing and incredibly caring. One reviewer even highlights a social worker named Kristina as particularly helpful. Taken together, these comments sketch a positive core: a facility with dedicated people who genuinely strive to support residents and their families.
Beyond individual staff, several reviewers emphasize the quality of administration. Descriptions of the administration as amazing and of the DON (Director of Nursing) as impressive abound. A few reviewers also point to the overall atmosphere created by leadership as a strong point, noting that a positive, caring environment often translates into better experiences for residents. This positive consensus about leadership and staff commitment sits alongside heartfelt expressions of gratitude for those who provide direct care and for the ways the facility has helped families through difficult health journeys.
There are, however, significant cautions that recur across many comments. A common thread is frustration with night-shift coverage during dinner hours and elsewhere: reviewers report residents being left in wheelchairs for long stretches, with staff walking by or failing to provide timely assistance. Some describe the rooms and living arrangements as less than ideal - shared rooms when a private room was available, no windows, a curtain divider, and a lack of seating or amenities - while others recount frustration with delays in basic care, such as being helped to the bathroom or back to a room. These accounts paint a picture of moments when responsiveness and comfort could be markedly better, affecting residents' dignity and wellbeing.
Several reviews recount troubling medical negligence or delayed recognition of pain and illness. One mother reportedly told staff for days that her foot and leg were in extreme pain, yet the care team allegedly did not respond promptly, and more grievous concerns were raised about a tibial fracture that was not treated in a timely manner. The reviewer explains that they eventually requested an ambulance and learned of the fracture, prompting them to remove their loved one from the facility. This story underscores the parenthetical complaint that "bad staffing" and gaps in oversight can have serious consequences, especially for vulnerable residents who cannot advocate for themselves.
A particularly stark warning appears in another set of reviews that describe severe neglect and harm. One commenter urges, "Do not put your loved ones in this place," citing dirty conditions, inadequate bathing, and persistent concerns about the care of the elderly. Another speaks of a resident who developed pneumonia after being left in a chair and inadequately monitored, eventually suspecting that a temperature check and proper assessment were not promptly pursued. There are even calls to action such as "watch them closely! Be their advocate," and accounts of falls and insufficient documentation when events occurred. Taken together, these reflections highlight the fear many families feel when they must rely on a facility to safeguard someone they love.
The concerns are amplified by a documented regulatory story that emerged at the end of 2022. An update notes that Ridgewood Specialty Care in Ottumwa, part of a broader company with several facilities, faced state investigations and substantial fines for abuse and neglect. According to inspectors, a resident's foot turned purple and swollen, and despite a nurse being informed, no timely treatment was provided. The problem worsened to the point of gangrene, leading to an amputation decision after a vascular consult and resulting in an $8,000 fine, plus an additional $500 fine for resident abuse related to a separate incident where a nurse aide yelled at a resident. A reviewer who cites this update warns potential families to avoid entrusting their loved ones to these facilities. The severity of these findings starkly contrasts with the more positive anecdotes and helps explain the intense caution that accompanies the praise some families offer.
In the midst of these conflicting experiences, some reviews do speak to compassionate, end-of-life care and a supportive approach during difficult transitions. A number of families describe the facility as wonderful in caring for a family member at the end of life, with staff who were attentive, compassionate, and willing to go above and beyond to help families feel supported through the process. Others recount strong personal gratitude, noting that staff treated their loved ones with kindness and provided meaningful support during challenging times. These stories of tenderness and support offer a counterbalance to the more alarming accounts, illustrating that the quality of care can vary widely even within the same facility.
Overall, the picture is nuanced and deeply personal. For some residents and families, the staff's dedication, kindness, and professional care create a sense of safety and trust. For others, persistent concerns about responsiveness, dignity in daily living, timely medical attention, and safety have left lasting, painful impressions. Given the spectrum of experiences, the prudent approach shared by many families is vigilant engagement: visit frequently, advocate actively for your loved one, request timely updates, and remain aware of any changes in health or comfort. If contemplating care for a loved one, it may be wise to consider these mixed reviews carefully, weigh the potential benefits of attentive staff against the documented concerns, and speak openly with administrators about expectations and safeguards before making a decision.
70 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ridgewood Specialty Care in Ottumwa, IA is an assisted living community that provides a comfortable and convenient living environment for seniors. The community offers a range of amenities to enhance the residents' daily lives, including a beauty salon where they can pamper themselves, cable or satellite TV for entertainment, and transportation services for both community activities and medical appointments. The computer center allows residents to stay connected with their loved ones and browse the internet at their leisure.
The dining room offers restaurant-style dining, where residents can enjoy delicious meals prepared by professional chefs. Special dietary restrictions are also accommodated to ensure that each resident's nutritional needs are met. In addition to the dining room, there is also a small library for those who love reading and a gaming room for some friendly competition.
Ridgewood Specialty Care prioritizes the overall well-being of its residents. With 24-hour call system and supervision, assistance with daily activities such as bathing and dressing is readily available. Medication management ensures that medications are taken properly, while a mental wellness program focuses on promoting emotional health. A fitness room and wellness center encourage physical activity and personal fitness goals.
For outdoor enthusiasts, Ridgewood Specialty Care features a garden and outdoor space where residents can relax amidst nature. Housekeeping services ensure that living spaces remain clean and comfortable. Move-in coordination makes the transition into the community seamless.
Nearby amenities further contribute to the convenience of living at Ridgewood Specialty Care. There are numerous cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals within close proximity.
With its comprehensive care services and abundant amenities in a beautiful location in Ottumwa, IA Ridgewood Specialty Care is an ideal choice for seniors seeking assisted living support in a welcoming community setting.
Ridgewood Specialty Care is located at 1977 Albia Road, Ottumwa, IA 52501 in Wapello County, Iowa
Ridgewood Specialty Care on seniors.fyi includes 5 photos including images showing interior, outdoors, wheelchair, and more.
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