Good Samaritan Society - Ottumwa
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2035 West Chester Avenue, Ottumwa, IA 52501
For more information about senior living options: (844) 490-3973
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The staff at Good Samaritan are wonderful and caring, making each day special for residents. They have taken excellent care of residents physically and emotionally, even during the pandemic. The staff keep residents busy with little projects and treat them like family. Good Sams took great care of my grandmother. The grandmother enjoyed many activities there, especially shopping. Good Sam Ottumwa is described as the total package of care with very caring, awesome staff.
The resident was left in bed for hours with no movement or check-ins. The second shift allegedly forgot to check patients for four hours. A staff member promised to reposition her but never returned, leaving her unable to breathe. She was given a morning-only medication in the evening, forcing her to lie in her own urine. A staff member suggested she could clean herself, which made her feel dehumanized. A staff member told the family that she wasn't happy with him, which felt callous. The doctors were said not to listen to her or her family. The facility was described as overcrowded with Alzheimer's patients, leaving little room to move. The place was labeled horrendous with no leadership and described as a money grab that doesn't care about patients.A broad range of experiences shapes the impression people have of Good Samaritan Ottumwa, with many reviewers painting a stark contrast between moments of genuine care and periods of distress and neglect. The narratives converge on one core idea: when conditions are tough - staff are overwhelmed, or systems are stretched thin - some residents receive compassionate, attentive treatment while others feel abandoned, unheard, and dehumanized. The resulting portrait is not uniform; it reflects both praise for loving, patient-focused staff and harsh accusations about neglect, miscommunication, and a lack of leadership.
Several accounts describe alarming episodes of neglect and inadequate attention. One reviewer recounts a family member with multiple sclerosis who lay in bed for hours without movement or routine checks, despite repeated concerns raised by family. The situation allegedly worsened over shift changes, with an assertion that second-shift rounds were forgotten or delayed by as much as four hours. The patient allegedly faced a moment where a repositioning promised by a staff member never happened, leaving her unable to breathe properly and trapped in a state of anxiety and physical discomfort. Medication schedules also come up in critical ways: a drug that was meant to be given in the morning only was shifted to the evening by staff, forcing the patient into uncomfortable incontinence and a situation where she had to lie in her own waste. A staff member reportedly minimized the patient's distress by suggesting she could clean herself, a response described as stripping away her dignity and humanity. When the family member called to express concern, the response allegedly included a dismissive line - "Yeah, she's not very happy with me right now!" - which was read by the family as emblematic of a lack of empathy and accountability. Taken together, these details contribute to a perception that compassion can be uneven and that a resident's emotional and physical suffering might be minimized or ignored in the face of operational pressures.
Other reviews amplify the sense that the care environment can feel impersonal or even punitive, especially for someone living with a disability and dependence. A commenter highlights a broader critique: leaving a person who cannot move, breathe, eat, or use the bathroom on their own to endure a routine "round" can feel like a betrayal of the basic trust families place in caregivers. The reviewer calls for deeper reflection on the practice of caregiving, urging staff to cultivate internal compassion and to recognize that healing and dignity matter more than throughput or scheduling. This sentiment is framed as a critique of the system rather than simply a complaint about a single moment, urging accountability and a recommitment to treating residents as whole people with souls and families who love them.
In some voices, the weight of systemic strain is acknowledged, with specific structural concerns threaded through many postings. The dining and common areas are described as crowded, particularly in a unit housing numerous Alzheimer's patients, leaving staff with limited room to maneuver and families with fewer opportunities for meaningful interaction. The medical side of the care experience is portrayed as inconsistent: some reviewers note that doctors did not listen or engage adequately, while others recount a personal or family medical history (such as allergies to morphine) being inadequately honored in treatment decisions. One family's attempt to manage pain and symptoms through an alternative approach - moving from morphine in a hospital setting to a fentanyl patch - illustrates how responsiveness to patient experience can differ dramatically from one setting to another, and how even well-intentioned shifts can produce distress if not handled with clear communication and patient-centered reasoning. The sense of a disjointed experience - where policies, listening, and compassion do not consistently align - pervades these accounts.
Despite the criticisms, there are unmistakable threads of appreciation and gratitude that appear alongside the negative portrayals. A sizeable portion of the reviews extol the facility's strengths, highlighting a staff that is described as caring, attentive, and like family to residents. Several comments express heartfelt thanks for the support provided during difficult times, praising staff for making days meaningful, keeping residents engaged with activities, and sustaining a sense of community even amid challenges. One reviewer lauds the overall care environment as a "total package" that integrates senior living with long-term care, rehab, memory care, hospice, and supportive services. Others call Good Samaritan Ottumwa a "great long-term facility," with "outstanding care and loving staff," emphasizing the emotional warmth and the sense that staff treat residents with dignity and respect. The praise often centers on small but meaningful daily acts - projects, social interaction, and a familial culture - that transform the experience of aging and illness into something that feels humane and supported.
In essence, the stories together sketch a facility that can be both a sanctuary and a source of frustration, depending on the moment and the people involved. Many reviewers acknowledge that the staff can be excellent and the care deeply loving, noting moments where residents are engaged, inspired, and treated with genuine kindness. Yet other accounts insist that the care system at Ottumwa struggles with staffing pressures, leadership gaps, and inconsistent adherence to medical and personal care standards, leading to frightening episodes of neglect or dehumanizing behavior. The recurring tension between these two poles - remarkable compassion on one hand and perceived indifference on the other - provides a nuanced, if unsettling, portrait of the place.
For families considering this facility, the message is not singularly hopeful or hopeless. There are powerful narratives of dedicated, compassionate care that demonstrate what Good Samaritan Ottumwa can be when staffing is adequate, leadership is clear, and clinicians listen. At the same time, there are stark warnings about what can happen when the strains of occupancy, fatigue, and miscommunication collide with the vulnerabilities of residents who are elderly, frail, or living with chronic illnesses and cognitive impairment. The takeaway is a call for vigilant engagement: to observe staff interactions, advocate for timely care, ensure clear medical communication, and demand accountability and leadership that foreground patient dignity and well-being. In a setting where compassion matters as much as clinical competence, these reviews collectively argue for a sustained commitment to both care quality and organizational integrity.
146 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Good Samaritan Society - Ottumwa, located in Ottumwa, IA, is an assisted living community offering a range of care services for seniors. With a focus on independent living, residents can enjoy the freedom and privacy of their own fully furnished apartments with private bathrooms and kitchenettes.
The community provides various amenities to enhance the quality of life for its residents. These include a beauty salon, cable or satellite TV, a computer center, a gaming room, and a small library. There is also an on-site dining room offering restaurant-style meals to cater to residents' individual dietary needs and preferences.
To support the physical well-being of residents, there is a fitness room and outdoor space available for exercise and recreation. Additionally, transportation services are provided for non-medical needs as well as arrangements for transportation to doctors' appointments.
For peace of mind and assistance with daily activities, 24-hour call systems and supervision are in place. Trained staff members are available to provide assistance with bathing, dressing, transfers, medication management, meal preparation and service, as well as support for special dietary restrictions such as diabetes diets.
To promote mental wellness and social engagement among residents, there are planned daily activities and resident-run programs to keep them active and engaged. Scheduled day trips offer opportunities for exploration and entertainment within the surrounding Ottumwa area.
The community benefits from its convenient location with several amenities nearby. Residents can easily access cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals in close proximity.
Overall, the Good Samaritan Society - Ottumwa offers a comfortable and supportive environment where seniors can maintain their independence while receiving personalized care services tailored to their unique needs.
Good Samaritan Society - Ottumwa is located at 2035 West Chester Avenue, Ottumwa, IA 52501 in Wapello County, Iowa
Good Samaritan Society - Ottumwa on seniors.fyi includes 11 photos including images showing landscaping, nature, interior, building, exterior, outdoor, trees, outdoors, and more.
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