Good Samaritan Society - Ottumwa

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  • Interior

    A cozy community room set up with tables and chairs, featuring large windows that bring in natural light.

  • Outdoors

    A peaceful residential house surrounded by greenery under a clear blue sky.

  • Building

    A residential building with a main entrance and landscaped surroundings.

  • Architecture

    A welcoming entrance to a building with a spacious driveway.

  • Trees

    A serene outdoor area with benches and lush greenery, perfect for relaxation.

  • Dining

    A cozy community dining area featuring several tables and chairs, with natural light streaming in through the windows.

  • Landscaping

    A rustic wooden well in a garden, surrounded by greenery and a wooden fence.

  • Kitchen

    A cozy dining area featuring wooden tables and chairs, with a kitchen in the background.

  • Exterior

    A view of a residential building with an accessible parking area and well-maintained landscaping.

  • Nature

    A picturesque view of a hotel surrounded by vibrant autumn foliage.

Good Samaritan Society - Ottumwa

Information last verified:

2035 West Chester Avenue, Ottumwa, IA 52501

For more information about senior living options: (844) 490-3973

4.1 from 24 reviews
5 stars
16
4 stars
2
3 stars
2
2 stars
1
1 stars
3

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2021

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Overall Review of Good Samaritan Society - Ottumwa

Pros

  • pro The staff at Good Samaritan are wonderful, caring, and attentive.
  • pro They have provided excellent care both physically and emotionally, treating residents like family.
  • pro The facility is described as great with very caring staff.
  • pro The care is outstanding and the staff are loving, with residents and staff regarded as family.
  • pro The staff deliver engaging activities that keep residents busy and connected.
  • pro Good Sam Ottumwa is described as the total package of care, with compassionate and capable staff.

Cons

  • pro A family member reports that the patient with MS was left in bed for hours without movement or checkups.
  • pro The patient’s family was told second-shift rounds were missed, resulting in four hours without checks.
  • pro A team member promised to readjust her position and never returned, leaving her unable to breathe.
  • pro The patient was given evening medication that is typically for morning use, causing her to lie in her own urine.
  • pro A staff member told the family the patient wasn’t happy with them, which felt demeaning and dehumanizing.
  • pro The reviews criticize the facility for a lack of leadership and for prioritizing money over patient care.

Review

This community is best suited for families seeking a true continuum of care in one place , from assisted living through long-term care, rehab, memory care, and hospice options , and who can actively supervise quality on an ongoing basis. Ottumwa’s Good Samaritan Society earns praise for a warm, family-like atmosphere and for staff who engage residents in meaningful activities, creating a sense of belonging for many residents. For families that prioritize a broad service mix under one roof and are prepared to stay closely involved to ensure consistent care, this campus can deliver real value.

Conversely, those who require consistently reliable safety and care oversight should consider alternatives. Several reviews raise serious red flags about care quality and leadership, including accounts of delays in rounds, residents left unattended, and medication timing being altered without clear justification. The most troubling reports describe residents left in uncomfortable situations, with family members feeling disrespected or dehumanized in moments of vulnerability. Overcrowding and staffing strain are recurring themes, and some families note abrupt leadership gaps or a perceived focus on financial metrics over resident well-being. In short, risk-tolerant families might accept the variability; risk-averse families should look elsewhere or demand strict assurances and rigorous oversight.

The strongest positives center on the facility’s breadth of services and the care teams that many residents and families describe as genuinely kind and engaged. When care goes well, residents benefit from a full continuum of services, regular activities, and staff who treat residents with warmth and personal attention. Several accounts highlight how staff make residents feel like family, and how meaningful daily interactions and structured projects help maintain a sense of purpose. For families who can measure and advocate for quality consistently, these strengths can align well with the needs of a loved one who requires ongoing support in a familiar environment.

However, the cons tend to undermine those strengths unless countervailing safeguards are in place. The most serious concerns relate to care responsiveness and medical management: inconsistent doctor communication, allergy information not always honored, and medication timing and administration practices that contradict a resident’s established plan. The dining and food service criticisms, ranging from slow or insufficient meal support to seemingly uneven attention to a resident’s eating pace, also matter, especially for residents with special dietary needs or appetite fluctuations. Operational realities such as crowded common areas and a lean staff can compound these issues, making vigilance and proactive care management essential.

For families weighing a path forward, practical steps can minimize risk while maximizing the potential benefits. During visits, observe how staff interact with residents, particularly in high-need moments (assistance with meals, mobility, or personal cares). Request a direct meeting with front-line leadership and the administrator to review care plans, staffing levels, and the facility’s process for medication management and allergy monitoring. Ask to see recent incident and response records, and talk to multiple families about their experiences, noting how concerns are resolved. If possible, arrange a short trial stay or rehab period to assess consistency, and insist on clear escalation protocols and regular, transparent updates from the care team.

In the end, this Good Samaritan Ottumwa location can be a strong choice for families seeking a one-stop continuum of care with supportive, engaged staff, provided the family is prepared to demand accountability and to supervise closely. For those who cannot tolerate the risk of inconsistent responsiveness, miscommunication, or staffing strain, alternatives with stronger leadership accountability and steadier care processes may be wiser. The decision should hinge on the resident’s specific care needs, the family’s capacity to monitor quality, and a clear plan to ensure that care gaps do not shadow the potential benefits of the community’s comprehensive service mix.

Features

Housing

  • 146 resident community capacity 146 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Good Samaritan Society - Ottumwa, located in Ottumwa, IA, is an assisted living community offering a range of care services for seniors. With a focus on independent living, residents can enjoy the freedom and privacy of their own fully furnished apartments with private bathrooms and kitchenettes.

The community provides various amenities to enhance the quality of life for its residents. These include a beauty salon, cable or satellite TV, a computer center, a gaming room, and a small library. There is also an on-site dining room offering restaurant-style meals to cater to residents' individual dietary needs and preferences.

To support the physical well-being of residents, there is a fitness room and outdoor space available for exercise and recreation. Additionally, transportation services are provided for non-medical needs as well as arrangements for transportation to doctors' appointments.

For peace of mind and assistance with daily activities, 24-hour call systems and supervision are in place. Trained staff members are available to provide assistance with bathing, dressing, transfers, medication management, meal preparation and service, as well as support for special dietary restrictions such as diabetes diets.

To promote mental wellness and social engagement among residents, there are planned daily activities and resident-run programs to keep them active and engaged. Scheduled day trips offer opportunities for exploration and entertainment within the surrounding Ottumwa area.

The community benefits from its convenient location with several amenities nearby. Residents can easily access cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals in close proximity.

Overall, the Good Samaritan Society - Ottumwa offers a comfortable and supportive environment where seniors can maintain their independence while receiving personalized care services tailored to their unique needs.

Nearby Places of Interest

Places of Worship

  • Drawing Closer Ministries (0.3 miles)
  • First Church of the Open Bible (0.4 miles)
  • Southern Baptist Convention (0.7 miles)
  • Ottumwa Iglesia Bautista Hispana De Ottumwa (0.7 miles)
  • Church Of The Brethren (1.1 miles)
  • Lake Road Church Of Christ (1.1 miles)
  • Pickwick Church of Christ (1.1 miles)

Restaurants

  • Culver's (0.9 miles)
  • Hardee's (0.9 miles)
  • Dave's Welcome Inn (1 miles)
  • Mike's Pizza & Steakhouse (1.3 miles)
  • Mizu Hibachi Sushi (1.3 miles)
  • China Star Buffet (1.3 miles)
  • Burger King (1.4 miles)

Physicians

  • Dermatology Central Iowa (1.2 miles)
  • Eyemart Optical Outlet - Ottumwa (1.3 miles)
  • Concept By Iowa Hearing Aid Centers (1.4 miles)
  • Foot & Ankle Associates (2.1 miles)
  • All Ages Pediatrics PC (2.6 miles)
  • Family Practice Center (3.2 miles)
  • River Hills Pediatric Clinic (3.8 miles)

Transportation

  • U-Haul Neighborhood Dealer (1.3 miles)
  • U-Haul (1.3 miles)
  • Ottumwa Cab (2 miles)
  • R & B Taxi (2.3 miles)
  • U-Haul Neighborhood Dealer (2.4 miles)
  • Amtrak (2.5 miles)
  • Alamo (2.5 miles)

Theaters

  • Ottumwa 8 Theatres (1.6 miles)

Parks

  • Ottumwa park (1.8 miles)
  • Sycamore Park (2 miles)
  • Ottumwa Park & Recreation Department (2.6 miles)
  • Central Park (2.6 miles)

Pharmacies

  • South Side Drug (2.1 miles)
  • Compounding Solutions (2.6 miles)
  • Nucara Pharmacy (2.6 miles)
  • Walgreens (2.7 miles)
  • Hy-Vee Pharmacy (3.4 miles)
  • Hy-Vee Pharmacy (4 miles)

Hospitals

  • Child Health Specialty Clinic (2.7 miles)
  • McCreery Cancer Center (3.9 miles)
  • Orhc Scheduling (4 miles)
  • Ottumwa Regional Health Center (4 miles)

Cafes

  • Nesters Cafe (2.7 miles)

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