Genesis Senior Living Center

Pros

• The staff at Genesis is very attentive to residents' wants and needs, making family members feel confident that their loved ones are in great hands.
• Family members appreciate the efforts of the staff in treating them as part of the family, creating a supportive environment during difficult times.
• Residents receive care that allows them to go in peace, showing that they are genuinely cared for by the staff.
• Genesis is recognized as a great place that prioritizes the well-being of both residents and their families.
• The team at Genesis works together effectively, fostering a sense of community and family among residents and their families.

Cons

• Genesis has staff that are indifferent and only clock in/out without showing compassion for the residents.
• The facility offers low pay, which likely affects the quality of staff they can retain.
• The cosmetic condition of the facility leaves much to be desired.
• Some staff members appeared to be under the influence of unprescribed medications or substances, creating safety concerns for residents.
• A family member experienced poor communication from the coordinator, as calls were not returned regarding important issues related to Alzheimer's care.

Review

The experiences shared by families regarding the care and environment at Genesis reflect a complex mixture of compassion, commitment, and challenges that are common in many assisted living facilities. While some family members express deep satisfaction with the attentiveness of the staff to their loved ones' needs, others raise concerns about inconsistencies in the care provided and the overall condition of the facility.

Several reviewers highlight a positive atmosphere created by attentive staff who prioritize residents’ wants and needs. One family member specifically noted that they felt their grandmother was in “great hands,” appreciating the communication from staff that kept them informed on any developments concerning her care. This unity between caregivers and families fosters a familial atmosphere, making all involved feel welcomed and valued. The sentiment resonates throughout multiple comments, with one even declaring that Genesis made them feel as though they were part of a larger family unit—an essential aspect for families during difficult times.

However, not all reviews are infused with positivity. A contrasting perspective reveals significant shortcomings within Genesis’s operations. Some reviewers express frustration over certain staff members who seem detached or indifferent to providing genuine care. Despite acknowledging that there are dedicated employees who truly care for residents, concerns arise around those who appear more focused on merely clocking in and out without real engagement or compassion, which can lead to emotional distress for both residents and their families. The inconsistency creates an unsettling dynamic, undermining the peace that families seek when placing their loved ones into such facilities.

Compounding these issues is the concern regarding compensation for staff within Genesis. Reviewers note that it is one of the lowest-paying facilities in Des Moines, suggesting this may contribute to high turnover rates or attract employees unwilling to engage fully with residents’ needs. This situation raises questions about staffing stability and quality control, as maintaining experienced caregivers is essential for providing consistent support to vulnerable populations.

Another troubling observation pointed out by some family members involves potential substance abuse among staff members during shifts—a serious accusation that could jeopardize resident safety and well-being. Such claims indicate an urgent need for management intervention to ensure proper oversight and a safe environment for both residents and their families. Witnessing uncertainty regarding caregiver reliability can understandably deter families from leaving their loved ones at the facility, as safety is paramount when trusting someone else with personal care.

Further complicating matters are logistical barriers within Genesis's operations; one reviewer reported distressing experiences involving frequent relocations under challenging circumstances due to Alzheimer’s disease progression in their father. The instability caused by moving patients multiple times can greatly affect those suffering from cognitive impairments like Alzheimer’s since it disrupts routines essential for comfort and security.

In conclusion, while Genesis showcases commendable strengths through its devoted personnel committed to fostering close relationships with residents’ families, underlying issues related to staffing practices, facility conditions, accountability measures, and patient management create an atmosphere ripe with contradictions. Families seeking assistance must weigh feelings of familial connection against potential risks posed by inconsistent caregiving experiences when considering this facility for their loved ones’ long-term needs.

This part of Des Moines, Iowa, offers a range of healthcare services and amenities that may be appealing to seniors looking to settle in the area. With several physicians, pharmacies, hospitals, and walk-in clinics within close proximity, residents have access to quality medical care. The presence of parks like Sayers Park and Gray's Lake Park provides opportunities for leisurely walks or outdoor activities. Additionally, there are a variety of dining options including Burger King, Subway, and Johnny's Italian Steakhouse as well as cafes like Panera Bread and Starbucks for socializing or grabbing a quick bite. The nearby Des Moines International Airport also offers convenient transportation options for those looking to travel. Overall, this part of Des Moines appears to be equipped with the necessary resources for comfortable senior living.

Physicians

• Deanna Boesen, MD (0.6 miles)
• Mercy Clinics (0.6 miles)
• Oral Surgeons PC (1.5 miles)
• Eyemart Optical Outlet - South Des Moines (1.5 miles)
• Radiant Complexions Dermatology Clinics (1.6 miles)
• South Glenn Walk In Clinic (2.1 miles)
• Primary Health Care - BEC Medical (2.7 miles)

Pharmacies

• MercyOne Des Moines Behavioral Health (0.6 miles)
• Walgreens (1.1 miles)
• Walgreens (2.2 miles)
• Osco Pharmacy (2.2 miles)
• Medicap (3.6 miles)
• Walgreens (3.7 miles)
• Walgreens (4.2 miles)

Parks

• Sayers Park (1 miles)
• Water Works Park (1.3 miles)
• Stone Park (2.6 miles)
• Gray's Lake Park (2.6 miles)

Transportation

• Des Moines International Airport (DSM) (1.1 miles)
• TSA Checkpoint (1.2 miles)
• Concourse C (1.2 miles)

Restaurants

• Burger King (1.2 miles)
• Jim's Coney Island (1.2 miles)
• Johnny's Italian Steakhouse (1.3 miles)
• Subway (1.3 miles)
• McDonald's (1.3 miles)
• Old West Mexican (1.3 miles)
• Francies (1.3 miles)

Cafes

• Panera Bread (1.2 miles)
• Starbucks (1.2 miles)
• Starbucks (3.3 miles)
• Starbucks (3.6 miles)
• Caribou Coffee (4.1 miles)

Hospitals

• Blank Children's Hospital NICU (3.9 miles)
• Methodist Hospital North 6 (3.9 miles)
• Methodist Outpatient Surgery (3.9 miles)
• UnityPoint Health - Iowa Methodist Medical Center - Emergency Department (3.9 miles)
• North 3 - IMMC (3.9 miles)
• Mercy River Hills Surgery Center (4.4 miles)
• Select Specialty Hospital-Des Moines (4.5 miles)